Lobby

Bewertungen von The Westin Southfield Detroit

4 out of 5
The Westin Southfield Detroit
1500 Town Center, Southfield, MI

Bewertungen

8,2

Sehr gut

527 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
233 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 8 - Gut" "
88 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 6 - Okay" "
63 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
103 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Es war sauber und gut. Für Internet musste man für kostenlosen Internetzugang Membership registrieren, was nicht sofort geklappt hat.
Aufenthalt von 6 Nächten im Januar 2022
Antwort von GM am 27. Jan. 2022
Dear Anonymous, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Sincerely, Lance Misner General Manager

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Troy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My go to hotel when I visit the D. Clean, elegant and affordable. Always great customer service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GM am 27. Mai 2024
Dear Troy, We are honored to have your ongoing support and sincerely appreciate your generous review. Thank you for especially noting the great service we continue to provide and we look forward to hosting you again soon. Best, Lance Misner, GM

6/10 – Okay

Charles

Gut: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Gregory

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Southfield Westin was a wonderful property to stay at. Convenient to the Detroit airport and also to the Henry Ford Museum. A beautiful hotel with great staff
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 26. Mai 2024
Dear Gregory, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you will consider us as your preferred choice for any future plans, and we look forward to serving you again soon. Best, Lance Misner, GM

10/10 – Hervorragend

Talmadge

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked this stay, and I wouldn’t take it back for the life of me. From the staff to the rooms. Everything was amazing. The ambiance in the lobby alone, made me feel very welcomed.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 26. Mai 2024
Dear Talmadge, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and sharing this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Lance Misner, GM

8/10 – Gut

Karina

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the parking in the back of the hotel and the facility had a direct connection to the second floor of the hotel. I found it very convenient.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Karina, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lance Misner, GM

10/10 – Hervorragend

dwight

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Valet parking was excellent. Michael and Vick were awesome. Keep those guys around.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 20. Mai 2024
Dear dwight, Thank you for taking the time to write. I'm happy that our service and convenient valet made for an enjoyable stay. A return visit is the best compliment! Best, Lance Misner, GM

10/10 – Hervorragend

Christina, New Albany

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay over the weekend was everything you would expect from a Westin. Check in was smooth and quick, and staff were extremely genuine and cordial. Valet attendants were readily available. The room was clean, the bathroom sink has plenty of space to lay your things (ladies!) and water pressure was excellent. We did not dine there but the coffee shop in the morning was sufficient. My only frustration was I went down to the bar for a soda close to midnight and was told the bar was closed, while there were plenty of guests still drinking. I was also charged $4 for it while I’m so used to soda being free. I was getting money out just to tip the bartender but ended up paying for the soda and tipping them zero. I felt rushed and unwelcome after a long night of walking around downtown.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Christina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you enjoyed our cleanliness, accommodations, and friendly service while in town. I appreciate your comments regarding your experience at our bar, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon for a flawless stay. Best, Lance Misner, GM

2/10 – Ungenügend

Zenovia

Verbesserungswürdig: Sauberkeit und Personal & Service
Bed sheets had a big old blood spot on them.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Zenovia, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Lance Misner, GM

10/10 – Hervorragend

Daniel

Gut: Sauberkeit
Breakfast buffet was a huge selection and the staff were amazing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 21. Mai 2024
Dear Daniel, Thank you for sharing your experience with fellow travelers and reflecting on your stay with us. We're delighted to hear that our abundant breakfast buffet and amazing staff were the highlights of your visit. It's wonderful to know that we were able to provide you with a satisfying stay. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 – Hervorragend

Denise

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very professional staff and felt welcomed by everyone, including the maids!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 15. Mai 2024
Dear Denise, The entire staff loves being a great representation of the Westin brand. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Lance Misner, GM

10/10 – Hervorragend

Kendall Antonial

Good
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 13. Mai 2024
Dear Kendall Antonial, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

LeVar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurant staff was amazing and amazing food! I wish all hotels were up to this quality!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 10. Mai 2024
Dear LeVar, We are happy to hear from you and value your kind review. It is lovely to hear that our food and cheerful service all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lance Misner, GM

6/10 – Okay

Rosemarie

Mit der Familie gereist
Gut: Sauberkeit
Na
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 10. Mai 2024
Dear Rosemarie, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lance Misner, GM

10/10 – Hervorragend

Keisha Lakia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was nice and clean and the staff was nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 8. Mai 2024
Dear Keisha Lakia, We strive to provide clean and comfortable accommodations along with friendly and efficient service. It's wonderful to know that we were able to meet your expectations. Your feedback is invaluable to us and we appreciate your kind words. Thank you for choosing to stay at our hotel and we look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

Ali, ALEXANDRIA

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 7. Mai 2024
Dear Ali, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

6/10 – Okay

Kevin, San Diego

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The sofa beds were terrible quality, no padding, no comforter provided. Requested spare and was only sent sheets twice. Hallways were freezing. Damage in the garage on pillars with exposed rebar.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 6. Mai 2024
Dear Kevin, We apologize for the fact that our sofa beds did not meet your expectations, as well as for the temperature in the hallway. Furthermore, we are sorry for not being able to provide you with the requested comforter. Guest satisfaction is our top priority, and we regret that we were unable to provide you with a more positive experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your review with us. Sincerely, Lance Misner, GM

8/10 – Gut

Channe

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will be back! Slept so well
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Channe, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Lance Misner, GM

10/10 – Hervorragend

Mohammad R, Cordovatn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Mohammad R, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Lance Misner, GM

10/10 – Hervorragend

Reem

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a beautiful property from the outside and inside of my favourite part is the lobby with the high ceilings and a beautiful water fountain food is great and the service is great
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Reem, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Lance Misner, GM

10/10 – Hervorragend

Jermina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything thing was great. Room was nice and clean. My only complaint was I did noy get my breakfast ticket upon checking in and I lost out on my money. But Sam in the restaurant was a great host the 2nd morning of our stay. He is very friendly and welcoming. Thanks again Sam
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 27. Apr. 2024
Dear Jermina, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

Marjani

Great night
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 25. Apr. 2024
Dear Marjani, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Lance Misner, GM

10/10 – Hervorragend

Darius

Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 25. Apr. 2024
Dear Darius, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

Michelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it clean stay
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 22. Apr. 2024
Dear Michelle, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

Italy Chanel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved this place
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 22. Apr. 2024
Dear Italy Chanel, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Westin. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Lance Misner, GM

4/10 – Schlecht

Nasir

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
-Carpet had stains all around the room. -You can hear the highway noise in the early morning. -No free WiFi
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 21. Apr. 2024
Dear Nasir, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Nick Baker, GM

8/10 – Gut

Matthew lee

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 25. Apr. 2024
Dear Matthew lee, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 – Hervorragend

LUIS, CLOVIS

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very responsive to our needs and the room was very clean.
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 16. Apr. 2024
Dear LUIS, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an enjoyable stay with us. Your kind comments regarding our responsive staff and exceptionally clean room are greatly appreciated. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 – Hervorragend

Shardae

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Jurea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very well kept building.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 15. Apr. 2024
Dear Jurea, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

Mohamad

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay and very clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 13. Apr. 2024
Dear Mohamad, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Hervorragend

Seymour

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 13. Apr. 2024
Dear Seymour, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Lance Misner, GM

10/10 – Hervorragend

Yao

Comfy bed
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 12. Apr. 2024
Dear Yao, We are so glad that you had a comfortable stay. It was our pleasure hosting you and we hope to see you again. Best, Lance Misner, GM

8/10 – Gut

james, Douglasville

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall the site is safe to stay at, I would recommend it
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 12. Apr. 2024
Dear james, Thank you for your kind recommendation and we hope to host you again. We appreciate your patronage. Best, Lance Misner, GM

10/10 – Hervorragend

stella

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 2. Mai 2024
Dear stella, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lance Misner, GM

10/10 – Hervorragend

Walter

Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 2. Mai 2024
Dear Walter, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Lance Misner, GM

10/10 – Hervorragend

Ryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parking ramp makes things very easy
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 8. Apr. 2024
Dear Ryan, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 – Hervorragend

Cynthia louise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Samaria

Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 21. Apr. 2024
Dear Samaria, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Nick Baker, GM

10/10 – Hervorragend

Ashley, Miramar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was clean and smelled amazing when you walked in. Staff was very helpful and the floor we were on was very quiet
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 1. Apr. 2024
Dear Ashley, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Lance Misner, GM

10/10 – Hervorragend

Tionna

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Lorraine

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Staff was nice. Hotel needs renovations it’s past outdated and the hallways and room have an odor.
Aufenthalt von 4 Nächten im März 2024
Antwort von GM am 30. März 2024
Dear Lorraine, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. I apologize that an odor was detected and that hotel did not meet your expectations. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience. Sincerely, Lance Misner, GM

8/10 – Gut

Melanise

Gut: Personal & Service und Zustand der Unterkunft
Suite was not the cleanest but it was ok. I wish the hotel have done better with cleaning for the price of the suite
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 29. März 2024
Dear Melanise, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for any lapses in cleanliness. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. For this reason, we hope to see you again for a flawless stay. Sincerely, Lance Misner, GM

10/10 – Hervorragend

Damon

It was cool especially the indoor pool was a plus
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 27. März 2024
Dear Damon, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lance Misner, GM

8/10 – Gut

Wsaim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
In general not to bad the only thing we don’t like they give us rooms next to indoor swimming pool too noisy
Aufenthalt von 5 Nächten im März 2024
Antwort von GM am 21. März 2024
Dear Wsaim, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your room location experienced noise pollution from the pool. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Lance Misner, GM

8/10 – Gut

Deshawn, Detroit

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 20. März 2024
Dear Deshawn, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lance Misner, GM

8/10 – Gut

Guadalupe

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Bed was super comfy. Room was clean. Service from representatives was excellent!
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 19. März 2024
Dear Guadalupe, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Lance Misner, GM

8/10 – Gut

Christina, Detroit

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You have to pay for parking and you have to pay for Internet
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 19. März 2024
Dear Christina, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lance Misner, GM