2/10 – Ungenügend
rebecca
21. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I am writing to express my profound disappointment with my recent stay at your establishment. The experience was far from satisfactory, and I feel compelled to share the following concerns:
Check-In Delay:in. This prolonged delay was frustrating and unacceptable.
Room Conditions:
Upon entering my room, I encountered several issues:
Sticky Food Residue: The floor was covered in sticky food remnants.
Spills: The fridge and freezer contained spilled substances.
Unsafe Stove Top: The rusty stove top appeared hazardous.
Broken Dresser: The dresser was literally broken, rendering its drawers unusable.
Persistent Odors: The pervasive smell of weed and cigarettes permeated the hallways and my room.
Hygiene Concerns: Under the cabinet, I noticed what appeared to be Bug droppings.
Overall Condition: The room felt unsanitary and unsafe.
Lack of Amenities:
There was no hot breakfast provided, which was unexpected.
I doubt the existence of any maid service at your establishment.
Management Response:
When I raised my concerns, the response was dismissive. A simple acknowledgment of the issues was insufficient.
I strongly believe that a refund is warranted given the subpar conditions.
Future Considerations:
I urge potential guests to choose an alternative—there are better options available.
As a loyal customer, I am deeply disappointed by this experience.
I hope you take immediate action to address these issues.
rebecca
Aufenthalt von 2 Nächten im Mai 2024