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Bewertungen von Days Inn & Suites by Wyndham Warren

2.5 out of 5
Days Inn & Suites by Wyndham Warren
7454 Convention Blvd, Warren, MI

Bewertungen

5,0
105 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
156 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
201 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
201 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
337 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,0/10

Sauberkeit

6,0/10

Personal & Service

4,2/10

Ausstattung

4,8/10

Zustand der Unterkunft

4,8/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

chuck, schwäbisch gmünd

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein katastroph
Alles kaputt, decken fallen runter, dreckig bad dreckig Zimmer bed schlecht
Aufenthalt von 6 Nächten im Oktober 2017
Antwort von Manager am 26. Okt. 2017
Thank you for your valuable opinion regarding our bed. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

4/10 – Schlecht

Wolfgang, Rheinland-Pfalz

Verbesserungswürdig: Sauberkeit und Personal & Service
Eher enttäuschend
Wir wählten dieses Day´s Inn für 4 Nächte, da wir auf Verwandtenbesuch im Grossraum Detroit waren. Absolut keine Urlaubergegend - eher Durchreisende, Arbeiter und sehr gemischtes Publikum. Die Zimmer waren typ. Day´s Inn-Standard, angemessen für den gebuchten Zimmerpreis. Parkplätze waren reichlich vorhanden. W-Lan vorhanden und brauchbar. Das Personal war ungewohnt unfreundlich, konnte nicht wirklich auf Fragen oder Wünsche eingehen. Pool ist vorhanden, sauber und ausreichend gross. Frühstück war problematisch, da zwar Personal vorhanden war, aber kaum etwas nachgelegt wurde. Die Mitarbeiter wirkten abwesend und lustlos. Teils war kaum noch etwas Essbares verfügbar....der Boden verdreckt von Lebensmittel und Heruntergefallenem. Erst auf Nachfrage wurden einzelne Speisen, eher widerwillig, nachgelegt. Unser Zimmer wurde bei 4 Übernachtungen nur 2mal gereinigt, die Betten bezogen, Handtücher wenn notwendig, gewechselt, d.h. kein Roomservice wie allgemein üblich, betrat das Zimmer. Darauf bei Check-out angesprochen, begründete man dies mit Personalmangel bei den Reinigungskräften. Wir hätten dies explizit wünschen müssen, dann wäre das Zimmer auch zwischendurch täglich gereinigt, Handtücher gewechselt und die Betten bezogen worden. Diese Aussage empfanden wir als einen Witz....da sie erst beim Check-out erfolgte. Insgesamt : nicht wirklich empfehlenswert. Lieber etwas mehr investieren und dafür den üblichen Service auch bekommen.

2/10 – Ungenügend

Carl, Eastpointe

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Carl, We are sorry to hear that you did not fully enjoy your stay with us. Please feel free to reach out to us with any feedback you may have so we can address any concerns you encountered. We value your input and hope to better serve you in the future.

2/10 – Ungenügend

john

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Not clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 30. Apr. 2024
Hello john,We appreciate your feedback and apologize for any inconvenience caused. Rest assured we will address this matter with our housekeeping team to ensure the highest cleanliness standards are maintained for all our guests. Your comments are important to us as we strive to improve our services continuously.

10/10 – Hervorragend

William

Aufenthalt von 11 Nächten im März 2024
Antwort von Manager am 26. Apr. 2024
Hello William,We're thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

6/10 – Okay

Shontaye

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 13. Mai 2024
Hello Shontaye, We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to reach out to us. We value your input and would love the opportunity to address any concerns you may have. We hope to welcome you back in the future.

8/10 – Gut

Ryan

Gut: Personal & Service und Ausstattung
Room quality is average, but worth the price. Easy access to everything needed. Tucked out of the way and quiet
Aufenthalt von 6 Nächten im April 2024
Antwort von Manager am 19. Apr. 2024
Hello Ryan,We appreciate your feedback on our room quality and convenient location. We strive to offer a comfortable stay for all our guests. It's great to hear that you found our hotel tucked away and peaceful during your visit. Thank you for choosing to stay with us.

2/10 – Ungenügend

Bassam

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They said 2 dollars for room they charged me 50 dollars
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 17. Apr. 2024
Hello Bassam, We apologize for any confusion regarding our room rates. We recommend contacting our management directly to address any billing discrepancies. Thank you for sharing your feedback with us.

4/10 – Schlecht

Vejay

Aufenthalt von 5 Nächten im April 2024
Antwort von Manager am 7. Mai 2024
Hello Vejay, We appreciate you choosing our hotel for your stay. If there were any areas of concern during your visit, please feel free to contact us directly so we can address them promptly and ensure a better experience next time. We value your input and hope to welcome you back.

8/10 – Gut

Ryan

Gut: Sauberkeit und Personal & Service
Room worth price, relatively quiet stay. Room on 3rd floor. Building maintenance poor. Floors creak and sag. Elevator needs repairs, limited how water, shower touchy, requires constant adjustment. Overall decent hotel for area.
Aufenthalt von 6 Nächten im April 2024
Antwort von Manager am 12. Apr. 2024
Hello Ryan,We appreciate your feedback on your recent stay with us. We are pleased to hear you found the room to be of good value and had a relatively quiet stay. We have noted your comments regarding the building maintenance and will address them accordingly. Your input helps us improve our services for future guests.

2/10 – Ungenügend

Davontae

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
During my stay I found roaches in my room and the management don’t wanna don’t anything about or give me a refund
Aufenthalt von 6 Nächten im April 2024
Antwort von Manager am 11. Apr. 2024
Hello Davontae, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 – Okay

Penny

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
It's a standard Days Inn. Nothing fancy. Clean room. Buzzing from refrigerator was really annoying and messed with my sleep. But nothing I can't handle. Not perfect, but you get what you pay for. Top tier mediocre.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Penny, We appreciate you sharing your feedback with us about your recent stay. We're glad you found the room clean but regret any inconvenience caused by the fridge noise. Our team strives to offer comfortable accommodations at a fair value. Your insights are invaluable for our improvement efforts.

2/10 – Ungenügend

Ameissa flint

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place has roaches
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 5. März 2024
Hello Ameissa flint, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 – Ungenügend

Charisma

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The area nice. The inside horrible broken lights water doesn’t drain out, beds have stains. Wouldn’t recommend
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 17. Feb. 2024
Hello Charisma, Thank you for sharing your experience with us. We appreciate your feedback regarding the condition of the hotel. We apologize for any inconvenience this may have caused during your stay. We value your recommendation and will make sure to address these concerns with our team to improve our guests' experience.

10/10 – Hervorragend

Mohamed

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 9. Feb. 2024
Hello Mohamed,We are thrilled to hear that you had a fantastic stay with us! It was our pleasure to have you as our guest and we are delighted that everything met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again in the future for another great experience.

10/10 – Hervorragend

Alfonso

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 22. März 2024
Hello Alfonso,We're thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.

6/10 – Okay

Jonique

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 8. Feb. 2024
Hello Jonique, Thank you for choosing our hotel for your recent stay. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We value your feedback and appreciate your business.

2/10 – Ungenügend

Cheryl and Christopher

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Rude lying staff, the women are rude, extra words mouthy over talkers. The maintenance man a older guy very polite very nice but the women not polite at all. Listen won’t be back won’t even recommend to no one. Did your staff tell you that my daughter and her friend stay there about a month ago and there was a couple roaches in the room yES on your property. Did they mention that? My daughter has pictures and nothing against you, but we’re thinking of airing them on social media and fox2 Detroit news. But I’ve since calm down and realize I’ll get to tell my story and I did. So do me one better let DAYS INN & SUITES BY WYNDHAM WARREN know the ppl working their are the problem housekeeper rude, it’s like a family of the same ppl working, could be reaching. Thx you for allowing me to share my story and I did
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Manager am 3. Feb. 2024
Hello Cheryl and Christopher,Thank you for sharing your experience with us. We strive to provide professional and courteous service to all our guests, and we apologize if you felt otherwise. We take your feedback seriously and will address this matter internally. If you have any further concerns, we recommend reaching out directly to the management of DAYS INN & SUITES BY WYNDHAM WARREN. We appreciate your understanding and allowing us the opportunity to address your concerns.

2/10 – Ungenügend

Lardell

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never go here
The room was dirty, the freezer had so much ice surrounding it, the fridge didn't work,and there was a roach on the nightstand. After seeing that, I left.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 2. Feb. 2024
Hello Lardell,Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness and will address the issues you mentioned with our housekeeping team. We appreciate your input and hope to have the opportunity to provide you with a more pleasant experience in the future.

10/10 – Hervorragend

Daishanique

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 1. Feb. 2024
Hello Daishanique,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We strive to provide exceptional service and a comfortable stay for all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Aaron

Gut: Ausstattung
Good experience
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 28. Jan. 2024
Hello Aaron,Thank you for sharing your feedback! We're delighted to hear that you had a good experience during your stay with us. Our team strives to provide exceptional service and create positive memories for our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Mohamed

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was A-ok
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 26. Jan. 2024
Hello Mohamed,Thank you for your feedback! We're glad to hear that everything was satisfactory during your stay. We appreciate your time in sharing your positive experience with us. If you have any future travel plans, we hope you consider staying with us again.

10/10 – Hervorragend

Samantha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 23. Jan. 2024
Hello Samantha,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any additional feedback or would like to share more about your stay, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay with us.

8/10 – Gut

Savanna

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 16. Jan. 2024
Hello Savanna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 – Ungenügend

Tammy

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
While check in was fine the linens had urine stains the bathroom had hair in tub bowel movement on walls wall in sleeping area was dirty We left and are expecting a full refund.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 10. Jan. 2024
Hello Tammy, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Our team takes cleanliness and hygiene very seriously, and we will investigate this matter further. We recommend reaching out to our management team directly for assistance regarding your refund. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Old property getting updated. Need better breakfast options.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 8. Jan. 2024
Hello Michael,Thank you for your feedback regarding our hotel. We appreciate your comments and understand your desire for more breakfast options. We are constantly working to improve and update our facilities and services, including our breakfast offerings. We value your input and will take it into consideration as we continue our efforts to enhance our guests' experience.

6/10 – Okay

Danzavious

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 27. Jan. 2024
Hello Danzavious, We appreciate you taking the time to rate your recent stay at our hotel. If there is anything specific you would like to share regarding your experience, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future for an even better stay.

10/10 – Hervorragend

Stacie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 2. Jan. 2024
Hello Stacie,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even better, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 – Hervorragend

Don

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Manager am 30. Dez. 2023
Hello Don,We appreciate you choosing our hotel for your stay and are glad to hear that you had a wonderful experience. If you have any further comments or feedback, we kindly encourage you to reach out to us directly. We look forward to welcoming you back in the future.

6/10 – Okay

Toya

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
You get what you pay for.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Manager am 22. Dez. 2023
Hello Toya, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our affordable rates aligned with your expectations. We strive to provide a comfortable stay to all our guests, and we hope you enjoyed the amenities and services we offered during your visit. If there's anything specific you'd like to share with us, please don't hesitate to contact our management.

10/10 – Hervorragend

Doriel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The dubble queen size bed room,was wonderful. Looking forward to more visits . Pricing was great not to pricey Like that factor.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 21. Dez. 2023
Hello Doriel,Thank you for your positive feedback on our double queen size bed room. We're delighted to hear that you enjoyed your stay with us and we appreciate your preference for our pricing. We look forward to welcoming you back in the future for more enjoyable visits.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Needs immediate extermination
Nice customer service and new updates. However, I was shocked that I entered the room and had to immediately kill a roach. It kept me from resting because I was afraid I’d take roaches home with me.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 6. Dez. 2023
Dear Guest, Thank you for sharing your feedback with us. We appreciate your positive comments about our customer service and recent updates. We apologize for any inconvenience caused by the unwanted insect you encountered during your stay. We understand that this may have affected your experience, but we would like to assure you that we have strict pest control measures in place to address such issues promptly.

2/10 – Ungenügend

Vonn

Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 6. Dez. 2023
Hello Vonn,We are sorry to hear that you were dissatisfied with your recent stay at our hotel. We would like to understand more about your experience, so please reach out to us directly. Your feedback is important to us, and we want to ensure that we address any issues you may have encountered. We look forward to hearing from you.

6/10 – Okay

Tayia

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
They really no amenities the inside of the toilet was dirty when I asked for a toilet brush to clean it myself they wanted to make a fuss over that I literally had to go buy my own toilet brush to clean the toilet
Aufenthalt von 6 Nächten im November 2023
Antwort von Manager am 1. Dez. 2023
Hello Tayia, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your suggestion regarding additional amenities and have forwarded it to the management team for review. Your comments regarding the cleanliness of the toilet will also be shared with our housekeeping department for further improvement. We hope you will consider staying with us again in the future.

4/10 – Schlecht

shanicka

Verbesserungswürdig: Ausstattung
Roaches in my room
Aufenthalt von 3 Nächten im November 2023
Antwort von Manager am 30. Nov. 2023
Hello shanicka, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Lots of mold in the shower & can barely open bathroom door after you have to force it shut! The room door had so much play back and forth gave your a very unsafe feeling!! Will not stay there again
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 25. Nov. 2023
Hello Brian, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We will pass your comments along to our team for further review and improvement. We hope to have the opportunity to welcome you back in the future.

6/10 – Okay

Robert

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
The shower had low pressure, but the bed was comfy
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 18. Nov. 2023
Hello Robert, Thank you for sharing your feedback with us. We appreciate your kind words about our comfortable beds. We apologize for any inconvenience you experienced with the shower pressure during your stay. We always strive to provide the best possible experience for our guests and will take your comments into consideration for future improvements.

6/10 – Okay

Dipankar

Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 16. Nov. 2023
Hello Dipankar,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

2/10 – Ungenügend

Oswald

Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 6. Dez. 2023
Hello Oswald,We're sorry to hear that your experience at our hotel was not up to your expectations. We value the feedback of our guests and strive to continuously improve our services. If you have any specific concerns or issues, we encourage you to reach out to us directly so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

2/10 – Ungenügend

Rey

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room wasn’t Very clean. Sink leaked all over floor. Walls were dirty and bathroom area was also not cleaned well. Room smelled of smoke for a one free room. Was i in n a remodel stage and hallways were filthy and boxes of stuff all over. No breakfast or exercise area. Sheets looked old and stained
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 14. Nov. 2023
Hello Rey, Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments regarding the cleanliness of the room and we will address this matter with our housekeeping team. We constantly strive to maintain high standards of cleanliness and will take necessary steps to ensure this is rectified. Thank you for bringing this to our attention.

4/10 – Schlecht

crystal

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I didnt like the location and how the rooms were outside. Not comfortable. Kinda small and not alot of privacy.
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 14. Nov. 2023
Hello crystal,Thank you for sharing your feedback with us. We value all guest opinions and understand that preferences for location and room layout can vary. However, we apologize if the outside rooms and size of our accommodations did not meet your expectations. We appreciate your comments and will take them into consideration as we continue to improve our offerings.

2/10 – Ungenügend

Rebecca

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bugs
Bugs!!!
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 14. Nov. 2023
Hello Rebecca, Thank you for bringing this to our attention. We take cleanliness very seriously and have alerted our housekeeping team to address any pest issues immediately. We appreciate your feedback and apologize for any inconvenience caused during your stay.

8/10 – Gut

David

Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 14. Nov. 2023
Hello David,Thank you for choosing our hotel for your recent stay. We appreciate your rating and should you have any further suggestions or concerns, please do not hesitate to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

2/10 – Ungenügend

Demarco

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The original king room I booked had dead roaches next to the bed so they made me get a twin size room and I was so uncomfortable and they would not give me any better accommodations
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 11. Nov. 2023
Hello Demarco,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our team strives to maintain a high standard of cleanliness. Please understand that room changes may sometimes be necessary to address issues promptly. We regret that we were unable to provide you with alternative accommodations. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 – Schlecht

David

They imformed me when I checked in they would be doing some maintenance in the bathroom about 9:30 am. I said that would be fine. I left for day and returned about 5:30.Went for a walk shortly there after but when I returned they had now come to do the repairs. They told me on the way out that too Be careful with the fumes. Really nauseating. Bad experience for sure. If they had done the repairs when they promised maybe it would have air out a little.
Aufenthalt von 4 Nächten im November 2023
Antwort von Manager am 9. Nov. 2023
Hello David, Thank you for sharing your feedback regarding the maintenance in your bathroom. We apologize for any inconveniences caused by the delay in repairs and for the discomfort you experienced due to the fumes. We appreciate your understanding and will ensure that your concerns are addressed with the relevant team to avoid similar instances in the future.

6/10 – Okay

BONNIE

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 4. Nov. 2023
Hello BONNIE,Thank you for sharing your feedback with us. We regret to hear about your recent experience at our hotel and apologize for any inconvenience caused. We value your comments and ask that you reach out and share your feedback so we may address any issues. We hope to have the opportunity to welcome you back in the future and provide a better stay.

2/10 – Ungenügend

Shawn

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Reservations for a king size bed I get there they offer me two queen size bed I think it's unfair because I made the reservations in advance we was uncomfortable and the bathroom was terrible I will not be coming back here anytime soon and I feel like I need a refund or some adjustments
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Hello Shawn, Apologies for the inconvenience caused. We understand your frustration and we apologize for the confusion with your room type. We appreciate your feedback and will take it into consideration to improve our services.

2/10 – Ungenügend

James

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was given a room on the third floor. The hallway was very noisy lots of voices. Not uncommon, however the noise was above what you normally encounter. The hall smelled of curry and cooking fish. Clearly people were cooking in the rooms...more than one. There had been new laminate flooring installed at some point and only some of the baseboard were installed, leaving the remaining baseboards unfinished and worn down. The tub had some caulk, however it appeared to be an after thought and now the mold has taken over. The doors in the room looked beaten and were most likely original from the 70's. There's left over tiles were left under the heater. The hallway floors were decrepit and are long past being serviceable. Bare spots and threads exposed, almost a tripping hazard. while I appreciate there was a guard making his rounds through the halls it just added to the whole atmosphere of being in an inner city "hourly' rate motel.... A hard pass for me on any future stays.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 24. Okt. 2023
Hello James, We apologize for the inconvenience caused during your stay. We take your feedback seriously and will address the noise issue with our staff. We will also ensure that the flooring, baseboards, tub, and doors are properly maintained. Thank you for bringing these concerns to our attention.

8/10 – Gut

Demarco

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 21. Okt. 2023
Hello Demarco,Thank you for your review! We're glad you had such a fantastic experience at our hotel. We hope to welcome you back soon!

10/10 – Hervorragend

Irene

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 22. Okt. 2023
Hello Irene,Thank you for your glowing rating! We're thrilled to have exceeded your expectations and look forward to welcoming you back again soon.