My father was visiting me from the east coast and ended up becoming incredibly unwell, to the point where he could not climb the three flights of stairs necessary to get to my apartment. Because of this, I purchased a room here for two nights on the first floor.
Firstly, the hallways smelled incredibly weird and unpleasant. I understand that many animals stay at this hotel but it was beyond the normal animal smell you might expect. There was a lot of water damage on the walls in my dad's room, plus a massive spider that made me want to cry a little.
While trying to help my father walk outside to smoke, a cleaning lady had mopped the floors while we were outside so that when we tried to get him back to his room, it was one of the scariest moments of my life, as me and a friend had to hold him up on a slippery floor (he has osteoporosis), and the cleaning lady didn't even look in our direction or ask if we were okay. Nothing.
The worst part, though, was that I ended up having to bring my father to the hospital on his first night here anyways. I took everything from the room that night so it was unoccupied.
I understand not being able to give us a refund for the first night, as it was still slightly used and I didn't call to explain the situation immediately, but when I called the next day they absolutely refused to even consider giving me a refund AT ALL. This has been one of the worst weeks of my life and they had zero empathy for my situation. Don't stay here.