Fassade der Unterkunft

Bewertungen von Roy Dala Hotel

3 out of 5
Roy Dala Hotel
10A Nam Ky Khoi Nghia, Ward 1, Da Lat

Bewertungen

8,4

Sehr gut

16 von insgesamt 43 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
19 von insgesamt 43 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 43 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 43 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 43 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Mario

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Hoai Thanh (Ms.) - Sales Manager am 25. Dez. 2019
Dear Sir, Thank you very much for your review of your recent stay at our hotel. We are sorry for the things that make you feel uncomfortable during your stay. All guest reviews are appreciated and value for our hotel. And we are constantly striving to provide the best products and services to our customers. Thank you and we do hope to welcome you back someday. Sincerely,

8/10 – Gut

Adnan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good experience overall
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Adnan

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's located at the center of the city. Nice view, and friendly staff. Breakfast was great. We had a little trouble with the hot water, but aside from that it was pleasant experience.
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Tam

Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Tuan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Nghia

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
No airconditioning,room smell smoking but they did taking care of it, mosquito bites some time
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Roy Dala Hotel am 24. Okt. 2023
Dear our valued Customers, Thank you very much for choosing Roy Dala as your destination on this trip to Dalat. We really appreciate your feedback to help Roy Dala improve the service. We apologize for the unsatisfied experience during your stay. Your feedback will be transferred to related departments for processing and recovery. Once again, thank you very much and wishing you and your family all the best.Best regards,

10/10 – Hervorragend

Alan R

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great spot
Lovely hotel in a great location. Very clean and wonderful staff.
Aufenthalt von 4 Nächten im März 2023
Antwort von Roy Dala Hotel am 9. März 2023
Dear Valued Customers, Thank you for choosing Roy Dala Hotel as your family vacation destination. Thank you for your very positive encouragement, this is also a great motivation our staff to constantly strive to bring the best services to all guests who stay at Roy Dala HotelWe look forward to serving you again when you have trip to Dalat CityWishing you all the best and have a great day ahead. Yours Sincerely,

10/10 – Hervorragend

Giuseppe, praha

Gut: Sauberkeit, Personal & Service und Ausstattung
.
Aufenthalt von 1 Nacht im März 2023
Antwort von Roy Dalat Hotel am 9. März 2023
Dear Valued Customers, Thank you for leaving us such a wonderful review and look forward to serving you again when you have trip to Dalat City.Wishing you all the best and have a great day ahead. Yours Sincerely,

4/10 – Schlecht

Thi Chi Lan

Mit dem Partner gereist
Staff is not helpful
Aufenthalt von 3 Nächten im August 2022
Antwort von Giang Tien (Ms.) - Vice General Manager am 16. Aug. 2022
Dear Ms. Chi Lan, On behalf of Roy Dala Hotel team, I would like to thank you for choosing our hotel on your holiday in Dalat. I also appreciate you taking the time to talk to me this morning. Thank you for your sharing. I deeply understood your feeling. We are so sorry for the inconvenience that happened during your stay. We promise to fix the imperfections yet. We always try our best to improve the quality of the hotel higher and higher because for us, all our customers are important and precious. Some things are not under control of the hotel, we hope you can understand for us. Once again, we do hope to welcome you back on the next holiday in Vietnam. Wish you and family all the best,

10/10 – Hervorragend

Yukio

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2020

10/10 – Hervorragend

John, Toronto Canada

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What makes a 3 star rating a plus Rating is their staff and followed by location. My wife and I booked in for 3 nights towards the end of Feb, 2020. Ended up staying an additional 3 days. Staff were friendly, knowledgeable with local insight to attractions, shopping, restaurants and taxi service. Front desk manager “Son” was exceptionally helpful, his English was excelllent. Also the front door / security gentleman was very helpful and good English. All staff including other security and front desk and kitchen staff were great, making our stay enjoyable. A great surprise was one day returning to our room was a beautiful complementary birthday cake for my wife’s birthday. What other small hotel would do that. We had booked a superior room and one night a large family type people took over several rooms on our floor, they were noisy with loud voices and children running in the between rooms. I spoke to “Son” who immediately offered and we changed room, which turned out to be a nicer and larger room. Location: Short walk to central market, lots of local restaurants and small variety stores closed by. Vary safe and friendly area. Dalat is a city that is a little up and a little down when walking the streets. Breakfast variety changed daily, not large but adequate. Rooms were clean, bathrooms shower stalls, water will leak out unfortunately. We have been travelling for 5 weeks on Vietnam, if I come back to Dalat I would stay here again due to the location and their staff.
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Hoai Thanh (Ms.) - Sales Manager am 9. März 2020
Dear Sir, It is a pleasure to read your fantastic feedback; we are delighted you experienced the generous hospitality during your stay. Thank you for writing such a detailed review. We will be sure to share your comments to all of the team. Do let us know if you will be returning to Dalat. Thank you and hope to see you soon. Best regards,

8/10 – Gut

Mickey, Calgary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel , beds are comfortable the sheets and towels are nice , there is no ac in the rooms , so if you are going there in the summer look for another hotel , we stayed there in feb and it was cold so we did not need ac, they over charge for airport transportation, we paid 360.000 ved for on 1 way , by taxi on the way back it was 185.000 ved , and breakfast was nice when they had the buffet, but since the hotel was. It busy we only had that 2 times , the alcarte was terrible, but nice hotel over all if you go in the winter .
Aufenthalt von 6 Nächten im Februar 2020
Antwort von Hoai Thanh (Ms.) - Sales Manager am 9. März 2020
Dear Sir, Thank you for your honest and valued review about our hotel. We are sorry for the things that make you feel uncomfortable. We already set up fan in each room. If guest still feel hot they can open the window and we will support put one more fan. Airport transfer: We often suggest 2 options: use hotel service or catch the taxi. The hotel's airport transfer fee was VND 450,000/4-seat car/way. We offer a discount of 20% for long-stay guest, so the fee for your booking is only VND 360,000/car/way. The breakfast is the offer in room rate, we will arrange à la carte menu or buffet menu base on number of guest. Looking forward to understanding from you. Hope to see you again. Thanks and Regards,

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
방음에 심각한 문제가 있는 호텔
객실과 복도의 경계가 거의 없어요 엘레베이터 도착하는 소리며 복도에 사람들 돌아다니는 소리때문에 밤잠을 설쳤습니다...
Aufenthalt von 1 Nacht im November 2019
Antwort von Hoai Thanh (Ms.) - Roy Dala Hotel am 9. März 2020
Dear Sir/ Madam, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are sorry for the things that make you feel uncomfortable. We will check information and try to improve that ensuring to bring good quality service to customers. We look forward to seeing you on your next trip to Dalat. Best Regards,

8/10 – Gut

JessieS, Pahang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quadruple room was very spacious. Stayed for 4 nights. Mattress was hard but just the way I preferred it. Had quality sleep the 4 nights I was there. Breakfast spread was alright. If only their coffee's temperature could be a little hotter. It was too lukewarm for my liking. Shower head water pressure was not that stable though. But they warned us before hand as it was the new year so, Dalat city are packed with tourists so the water system would be a little wonky. Staffs were warm and friendly.
Aufenthalt von 4 Nächten im Januar 2020
Antwort von Hoai Thanh (Ms.) - Sales Manager am 9. März 2020
Dear Madam, Thank you so much for choosing ROY DALA HOTEL and giving your review about hotel. We always try our best to supply good services and make customers feel to be like at home. Wish you have more health and happy. Thanks and Best regards,

8/10 – Gut

Kim Sang

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Meget tilfreds...
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Hoai Thanh (Ms.) - Sales Manager am 15. Jan. 2020
Dear Kim Sang Thank you very much for your stay at our hotel, and for the time taken to post your feedback. Reviews like yours regarding our services are what we strive for, so please be assured that your comments have been highly appreciated! Our goal is to ensure our valued guests experience a fantastic and memorable stay with us. Looking forward to welcoming you in the next trip in Dalat. Best regards,

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
It’s convenient and comfortable. Breakfast was good. However, we cannot sleep before 11:30pm for the music from the shop nearby kept playing and it started at 6am again. On the other hand, we met the most helpful and caring staff, Mr Sra, I have ever met. He helped us to find car, make sure he will bring us to where we want throughout the day etc. And he even seek help from police after we shared our “sleeping problem”.
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Hoai Thanh (Ms.) - Sales Manager am 15. Jan. 2020
Dear Madam, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are so happy to know that you were satisfied with our services and the thoughtfulness and enthusiasm of our staff. We are so sorry for the inconvenience that happened during your stay. There was the large number of tourists coming to Da Lat on your stay period, so it is hard to avoid being affected by the noise. We put an apology letter in each guest rooms. Thank you and we do hope to welcome you back someday. Sincerely,

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
スタッフの助言が素晴らしい。
Aufenthalt von 2 Nächten im Dezember 2019

8/10 – Gut

Mandeep

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Location in Da Lat
Good location close to the night market and some good dining options in the vicinity with spacious rooms, slightly harder bed as the norm in Vietnam, clean bathrooms but overall great hotel, with a fantastic assistance at reception "Quynh" who spoke great english and was very helpful with our stay in Da Lat, also a special mention to the lady Chef in the morning who served a beautiful bowl of wonton soup at the morning buffet which was in our top three pho in Vietnam
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hoai Thanh (Ms.) - Sales Manager am 27. Dez. 2019
Dear Sir Thank you very much for your stay at our hotel, and for the time taken to post your feedback. We are so happy to know that you were satisfied with the service and felt the thoughtfulness and enthusiasm of our staff. Sincere customer comments will be the motivation for us to always try harder to bring better services and experience for the coming times of customers. We wish you and your family good health and success! Best regards,

10/10 – Hervorragend

maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent Hotel that are here to serve.
Excellent hotel for family stay eventhough it is a bit noisy in the evening as we open the windows for cold air. As for breakfast, there were a wide spread of food. We loved the excellent crab broth used for hot Pho Noodles. Service received were great. They help us to arrange a cake for us to celebrate my niece birthday. Even the security guard of the hotel can speak english and are so helpful. He patiently pointed out the directions for us to explore the area . Will definitely come back and stay without hesitation.
Best Hot Soup Pho Noodles with additional Egg and cut Chillies
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hoai Thanh (Ms.) - Sales Manager am 25. Dez. 2019
Dear Maria, It is a pleasure to read your fantastic feedback, we are delighted you experienced the generous hospitality during your stay. Thank you for writing such a detailed review. We will be sure to share your comments to all of the team. Do let us know if you will be returning to Dalat. Thank you and hope to seeing you soon. Best regards,

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
The rooms are a little on the small size, and the fancy bathtubs\showers that have replaced the walk-in showers shown in the photos would be small for a typical (read small) Vietnamese, let alone an old porker like me. Breakfasts were OK, but very limited for western options - the hotels main clientele seems to be Asian tour groups. Having said that, the location was good and the staff were friendly and helpful.
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Hoai Thanh (Ms.) - Sales Manager am 22. Dez. 2019
Dear Sir/ Madam, Thank you for your honest and valued review us. We are sorry for the things that make you feel uncomfortable. We will check information and try to improve that ensuring to bring good quality service to customers. Looking forward to understanding from you. Hope to see you again. Thanks and Regards,

10/10 – Hervorragend

Les

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Happy to recommend
Very friendly and helpful reception staff helped me brilliantly with a problem I had. Centrally located close to restaurants and cafes
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hoai Thanh (Ms.) - Sales Manager am 8. Dez. 2019
Dear Sir, Thank you very much for your stay at our hotel, and for the time taken to post your feedback. Reviews like yours regarding our services are what we strive for, so please be assured that your comments have been highly appreciated! Our goal is to ensure our valued guests experience a fantastic and memorable stay with us. Looking forward to welcoming you in the next trip in Dalat. Best regards,

10/10 – Hervorragend

Peter, Global Traveler

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very nice property which underwent some major improvements lately. It is in the center of town so a lot of attractions can easily be reached by foot.
Aufenthalt von 3 Nächten im September 2019
Antwort von Hoai Thanh - Sales Department am 2. Okt. 2019
Dear Sir, Thank you so much for choosing ROY DALA HOTEL and giving your review about hotel. We always try our best to supply good services and make customers feel to be like at home. Wish you have more health and happy. Thanks and Best regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Phòng rộng, sạch sẽ, địa điểm rất tiện nghi an sáng rất là ngon
Aufenthalt von 3 Nächten im August 2019
Antwort von Roy Dala Hotel am 6. Sept. 2019
Xin chào bạn, Cám ơn bạn đã tin tưởng lựa chọn khách sạn ROY DALA cho kì nghỉ và gửi đánh giá về khách sạn. Chúng tôi rất vui khi được tiếp đón quý khách hàng và đem đến những dịch vụ tốt cùng sự hài lòng cho quý khách. Hẹn gặp lại bạn vào những dịp sau. Trân trọng, Ngọc Thảo - Assistant Sales Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
フロントのスタッフ、入り口のスタッフがとても親切でした。
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Roy dala hotel am 9. Aug. 2019
Dear Sir, Thank you for choosing ROY DALA hotel and giving your honest, valued review about hotel. We are very happy to serve you. We always try our best to bring good service to our custome. Hope to see you soon again. Thanks and Best Regards, Ngoc Thao - Assistant Sales Manager

8/10 – Gut

Lucas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great beautiful rooms downtown with good breakfast
Really nice place beautifully furnished. Cozy bed and rooms were very clean. Bathroom was small and tolet was cramped between the sink countertop and shower glass. Plumbing must have been off because for some reason after my first night room got smelly but the exhaust fan seemed to clear it out. Breakfast was great they even had cornflakes and fresh made omelets to order.
Aufenthalt von 1 Nacht im Juli 2019
Antwort von ROY DALA HOTEL am 28. Juli 2019
Dear Sir/ Madam, Thank you for choosing ROY DALA HOTEl for your stay and giving your honest review about the hotel. We regret the things that make you dissatisfied. We will review and solve the problem. Make sure to bring satisfaction to customers when staying at the hotel. Hope to see you again. Thanks and Best regards, Ngoc Thao - Assistant Sales Manager

6/10 – Okay

H.Nguyen, New Jersey

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
My stay was only average. We were charged for using 2 water bottles that were in the fridge. No one mentioned anything when we checked in. Breakfast bar was only ok. I’ve been to other hotels where everyone was friendly and accommodating. I would not come back to this hotel.
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Assistant Sales Manager am 12. Juli 2019
Dear Sir/ Madam, Thank you for your honest and valued review about ROY DALA HOTEL. We are happy to serve We are sorry for the things that make you feel uncomfortable. We will check informations and try to improve that ensuring to bring good quality service to customers. Looking forward to understanding from you. Hope to see you again. Thanks and Regards, Ngoc Thao - Assistant Sale Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juni 2019
Antwort von Assistant Sales Manager am 18. Juni 2019
Dear Sir/ Madam, Thank you for choosing ROY DALA HOTEL for your holiday. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Sales Manager

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The Roy Dala Hotel was comfortable and conveniently located. It was nice being in a hotel that was so fresh and new. The staff were particularly friendly and helpful. The only negative aspect of the hotel was the noise. There was lots of street noise, both day time from nearby construction and evening from nearby karaoke. There is no air conditioning so the room got stuffy when the windows were closed to diminish the noise.
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Assistant Sales Manager am 23. Mai 2019
Dear Guest, Thank you for choosing and giving your review for ROY DALA HOTEL. We are very happy to serve you. Sorry about the inconvenience. The hotel has electric fans to assist guests upon request. Wishing you have lots of health and luck. Best regards, Ngoc Thao - Assistant Sales Manager

8/10 – Gut

Meir

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
טוב +
מלון חדש וגדול החדרים די מרווחים ונקיים המלון די קרוב לכול מקום בעיר מרחק דקות הליכה מהשוק הצוות די נחמד רק יש קצת בעיות תיקשורת באנגלית בעל המלון ואישתו אנשים נחמדים וחביבים בפעם הבאה שהיה בדה לאט אשוב למלון הזה שוב
Aufenthalt von 3 Nächten im April 2019
Antwort von Assistant Sales Manager am 13. Juni 2019
Dear Meir, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Sales Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Good central location and very helpful staff. A few things that I would say are a bit strange to me are that the shower drain was not in the shower but instead in the corner beside the toilet. It works fine but I have not seen this before. The sound insulation between the rooms is not the best and I could hear the other guests at times. Fortunately they were not too loud.
Aufenthalt von 2 Nächten im März 2019
Antwort von Ngoc Thao - Assistant Sales Manager am 21. März 2019
Dear Anonymous, Thanks for your feedback about the hotel. We appreciate it. We always try to improve more to provide our customers with good services and comfortable holidays for our customers. See you at the earliest opportunity at ROY DALA HOTEL. Thank you and respect. Ngoc Thao - Assistant Sales Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff at the front desk were very friendly and helpful. The property is in a great location with an easy walk to the market, the lake, and many eateries. The room was spacious and had a nice balcony. The front desk staff provided a fan at our request which made the room more comfortable with the lack of AC. It can be a bit noisy at night due to loud music from other establishments on the street, but that may depend on where the room is located in the building. Overall, we would stayed at this property again.
Aufenthalt von 3 Nächten im März 2019
Antwort von Hoai Thanh (Ms.) Sales Manager am 18. März 2019
Dear Anonymous, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards,

10/10 – Hervorragend

Hieu, Viet Nam

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Vị trí gần trung tâm rất thuận tiện. Nơi ở sạch sẽ thoáng mát và đẹp. Nhân viên chu đáo nhiệt tình và vui vẻ. Ngọc Thảo nhân viên tư vấn online nhanh nhẹn, vui tính, tốt và nhiệt tình. Đồ ăn sáng buffet đa dạng phong phú ngon miệng
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Thank you so much am 21. Feb. 2019
Xin chào bạn Hieu, ROY DALA HOTEL xin chân thành cám ơn những đánh giá của bạn về kỳ nghỉ dưỡng vừa qua tại khách sạn. Chúng tôi luôn cố gắng hoàn thiện nhiều hơn nữa để đem đến chất lượng dịch vụ tốt cho quý khách. Hẹn gặp lại bạn vào những dịp sau nhé. Trân trọng, Ngọc Thảo - Assistant Sales Online

10/10 – Hervorragend

Wing Cheung

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The receptionist was friendly and helpful but not very proficient in English, so he did not fully understand my enquiry. Breakfast was fine in quality; however as I was dining alone, the staff in canteen did not notice that I was just leaving my table for getting more food, they cleared my dining utensils and unfinished food too soon. The hotel is a little bit far away from the night market but it made the room quiet enough for a good sleep.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Ngoc Thao am 23. Feb. 2019
Dear Wing Cheung, We are very sorry for this mistake. Thank you for your helpful and sincere comments from you. We will try hard to serve the best quality to our customers. Hope to see you on the following occasions at Roy Dala Hotel. Best regards, Ngoc Thao - Assisant Sales Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It had a good balcony view from the 5th floor. The room was good sized and the smart TV definitely helped with entertaining the kids.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Ngoc Thao (Ms.) Assistant Sales Manager am 20. Feb. 2019
Dear friend , Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Sales Manager

8/10 – Gut

Gavin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Brilliant location, excellent staff, and lots of options at breakfast. Slightly noisy at night, not much sound proofing between corridors and rooms.
Aufenthalt von 3 Nächten im Februar 2019
Antwort von Ngọc Thảo - Assistant Sales Manager am 15. Feb. 2019
Hi Gavin, ROY DALA HOTEL would like to thank your honest and helpful comments on the recent vacation at the hotel. Sorry for the inconvenience the hotel has brought to your holiday. The Tet holiday period in Da Lat is crowded with tourists, so the noise situation is unavoidable. Look forward to sympathy from you. See you later on. Best regards, Ngọc Thảo - Assistant Sales Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Assistant Sales Manager am 29. Apr. 2019
Dear friend, Thank you so much for choosing ROY DALA HOTEL for your stay. Looking forward to seeing you next trips. Wish you have a lot of health and happiness. Best regards, Ngoc Thao - Assistant Sales Manager

6/10 – Okay

Tom

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
No that good.
Perfect located. Friendly staff, but hotel was in a poor condition. Ordered the suites. It was super small, No hot water in the bath, only luke, and No holder for the showerhead. Very poor breakfeast, not much to choose for. Buy also a very kind, friendly and helpfull staff
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Ngoc Thao am 23. Feb. 2019
Dear Mr. Tom, Thank you so much for your valued and honest comments about Roy Dala Hotel. We are so sorry for this unconvenient. As we informed on hotel's flyer put in your room, there would be overloaded with many systems in the whole city of Dalat especially Electricity, Water and Transportation during Tet Holiday. We do hope to receive your sympathy. Looking forward to seeing you next trips at Roy Dala Hotel. Best regard, Ngoc Thao - Assistant Sales Online

8/10 – Gut

Kamil

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kvalitní spánek
Hotel leží v centru města, nedaleko od centrální tržnice, pohodlné postele, velká koupelna, na pokoji čisto, snídaně by mohla být lepší.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Ngoc Thao (Ms.) - Assistant Manager am 23. Jan. 2019
Dear Kamil, Thank you for taking the time to review our property, your comments are very much valued. We are so happy that you feel please during your stay at Hotel. We always effort to provide the best products and services to our Customers. We look forward to seeing you on your next trip to Roy Dala Hotel. Best Regards, Ngoc Thao (Ms.) Assistant Manager

10/10 – Hervorragend

Hanne Vagn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Elegant, nyt hotel med meget central beliggenhed
Meget hurtig check-in, smilende og hjælpsomt personale (dog m begrænset engelsk-færdigheder), store værelser, middel morgenmad (buffet, når flere gæster). Personalet i receptionen hjælper gerne m. at booke bus m.v.
Aufenthalt von 3 Nächten im September 2018
Antwort von Management Team am 29. Sept. 2018
Thank you very much. We hope to see you next time