4/10 – Schlecht
Manuel, Munich Germany
30. Jan. 2014
Verbesserungswürdig: Personal & Service
Don't book a tour there!
Girasoles
Hotel & price was OK so far. Unfortunately we decided to book the Salkantay Tour (ends in Machu Picchu) in the Hotel, because we felt save as their guests and the Lady at the front desk was very nice and recommended to book over her, after I asked her if she could recommend a good agency for a tour to Machu Picchu. We paid in cash. From our 5 Day/4Nights tour, we only had a guide 2 1/2 Days, then we had to leave the group and got dropped of somewhere in Peru, without tickets a proper voucher and so on. We managed somehow and arrived back at the hotel after 4 Days. Despite many phonecalls, the Hotel was not able to solve that problem and we were told it is not their fault, it is the fault of some agency. We spent a whole day at 2 police stations. I had to be very patient, for many many many hours and discuss alot, before at least I got 40 percent of my money back (11PM!). I was so dissapointed, because they were so nice in the beginning and it ended with so many Problems. They have to learn how to treat their own guests.