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Bewertungen von The Plaza Hotel Columbus at Capital Square

4 out of 5
The Plaza Hotel Columbus at Capital Square
75 E State St, Columbus, OH

Bewertungen

7,6

Gut

407 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
267 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
139 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
94 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
95 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

7,4/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Internet ist sehr langsam......

8/10 – Gut

Tonya

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was not the worst experience, but it was not the best. We had to change rooms because there was a hole in the shower where the faucet was suppose to be. Not sure if maintenance forgot to alert the front desk so the room would not be rented. They did not have anymore double bed rooms, so had to settle for a king size bed for myself and my daughter. They handeled it very professionally. I just think maintenance dropped the ball.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Silvia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
After the change of ownership some updates are. It yet completed.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Jaimie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely stay in the books
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Joseph, Portland

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Be warned: this is hotel is being maintained at a very low standard. Dirty floors, dirty counters, and the functioning of the shower, toilet and AC are sporadic. Consider other options.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Donna

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Mac

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room had a beautiful view of the Capital Building.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Christina

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Greta

Mit der Familie gereist
Gut: Sauberkeit
The room itself was clean. The front desk staff was professional. Didn’t see any other hotel employees except the valet, which we didn’t use. If you choose to self park in the basement parking garage, you enter the hotel through a semi creepy, semi abandoned, mall. The entrance to the hotel from the mall is unmarked. You have to guess which door to go through. There was an open door to the freight elevator on the floor my room was on and there was a heavily stained mattress leaning against the wall.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Jason

Geschäftlich gereist, Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
TV didn’t work, forgot to program room keys when given keys, had to be moved twice due to moved to king size bed and needed 2 queen beds, Restaurant door had to be sent back due to quality,
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Holger A

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All in all very comfortable- every time again!
Aufenthalt von 4 Nächten im Februar 2024

4/10 – Schlecht

Way

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was no garbage can, no slippers, no hair dryer provided in the room. Dirty on corridor. Key card issues all the time.
Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

Donna

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The toilet did not work in our room, neither did the refrigerator. We were on a floor with a large group of youth who ran up & down the halls unti after 1 am.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Rosa, Cleveland

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Amy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The bathroom door would stick and the ice machine on our floor didn’t work, but it was fine other than that.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Leslie, Assumption

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Sheraton Columbus Hotel at Capitol Square was very clean and well maintained. The staff took care of our needs very seamlessly. The restaurant in the Hotel was satisfactory. Our son joined us for the last night of the stay so they provided us with a king size room the first three nights then moved us to a double for the last night of the stay which was very convenient. Both rooms were very well appointed.
Aufenthalt von 4 Nächten im März 2024

4/10 – Schlecht

Mary

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property needs some serious attention. Room needed a deep clean. Not certain how you miss splatter of food and whatever else on walls. The beds (mattress and bed skirt) were filthy. Instead of getting new ones or deep cleaning, there is a plastic thick blue cover that is used as a “‘mattress pad”. It does neither to cover the mattress nor pad it. Food particles on the floor as it was clear the vacuum made a straight shot down the center of the hotel room. For the condition of the room and the price they charge we will not be staying here again.
Aufenthalt von 2 Nächten im März 2024

2/10 – Ungenügend

Matthew, Waipahu

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Natalie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it!
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Lisa

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

MARK, Indianapolis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was a breeze - parking so easy. Just a few feet away from the Ohio Theatre - just perfect.
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Eric

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel was run down, in need of repair and updating. The food in the restaurant was good, but the ambiance was that of an abandoned dining hall. There was no hot water in the bathroom sink in the room.
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Susan

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
The rooms were nice and seemed clean. My only problem was it was fixed on 80 degrees. We were miserable. I called the desk right after check in. They said someone would come and check it. Of course no one showed up and we slept in this hotbox all night. Not cool Sheraton, not a good way to maintain a business
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Karthik

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Elaine

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Terrible experience! Arrived to room after attending show at Ohio Theatre …the temp was 63 degrees! The restroom door stuck so bad that I had to have my husband come and push it open from the outside. They moved us to another room but the TV didn’t work and the room was not up to standards. Interior door entering the room stuck to us that there was a structural problem. We dined in the restaurant, and the staff was less than professional! This day was not worth the money we paid for it we reserved this room This hotel, because it was next to the OHIO theater where we were attending a performance.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Expensive parking. 50 dollars for one night!
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

kiara

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Michele

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very pretty and clean
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Connie

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I staff was friendly and helpful
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Sheng-Hui

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Scooby-doo Hotel
We had a terrible stay. The hotel is shabby and dark. Wallpaper was peeling, lounge area smelled (and was) dusty, and our room wasn't made up by 4:00 in the afternoon. When I called down to ask when they thought they might get to our room, the desk clerk said they might not because it was the end of the day. We promptly packed our things and left. When we checked out3 nights early, they didn't ask why we were leaving. They didn't care at all. DO NOT stay at this hotel! We moved to another chain and it was delightful! Worth every penny to move! Dingy, dirty, worn out, and terrible service!
Aufenthalt von 7 Nächten im November 2023

2/10 – Ungenügend

Ryan

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay fell well short of expectations, both in terms of my booking, and the standard of a Sheraton. Specifically - WIFI was down for the entire stay (supposed to be included) - on arrival, our room was extremely hot (over 80 degrees). We could not adjust through thermostat and had to initiate a service request - for the first night, there was no cold running water - The window was leaking, with water pooling on the heater - 2 of the pillow cases and one of the comforters were soiled I have travelled extensively in my life, staying 100's of nights at Sheraton / Westin / Starwood / Marriot properties over the years and have to say this is the worst experience I have had. I have tried to contact the manager at the hotel, but have received no response. Very disappointed.
Aufenthalt von 2 Nächten im November 2023

6/10 – Okay

Lisa A

Geschäftlich gereist
I switched rooms do to a large stain on the side of the bed and bedskirt. The second room was equally unclean, the chair in the room had several stains. I suggest you steam cleam the furniture in your rooms. I realize this is an older hotel, but it can be clean. The elevators were not wired down looked dirty, no vacuumiing was ever done and room temps could only be adjusted by maintenace.

10/10 – Hervorragend

Darren

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed there to catch a show at the theater. Location was close to the event and dining options.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Donna

Mit der Familie gereist
Gut: Personal & Service
It was located right beside our event
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Babatunde

Aufenthalt von 2 Nächten im September 2023

2/10 – Ungenügend

Katrina

Aufenthalt von 1 Nacht im September 2023

6/10 – Okay

Kusay

Gut: Personal & Service
Aufenthalt von 3 Nächten im September 2023

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
No air conditioning. Box fan in room. Other rooms did have air conditioning.
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 22. Sept. 2023
While we are glad you stayed with us, we are disappointed to hear that aspects of your stay were unsatisfactory. In order to make each guest's stay comfortable, we strive to accommodate whenever possible. We want all our guests to have a comfortable night's sleep, so if anything is preventing you from one, please let us know. Thank you.

8/10 – Gut

Shawn

Aufenthalt von 2 Nächten im September 2023

4/10 – Schlecht

allan, san francisco

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Just across the street from the State House, safe, nice lobby. I would have given 4 stars, if not for the moldy shower and dirty floor.
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 20. Sept. 2023
Dear Allan,We greatly appreciate your feedback. Please accept our sincere apologies for the lapse in cleanliness you experienced; thank you for bringing that to our attention. Overall, we hope you had an enjoyable visit, and we'd love the chance to provide you with more suitable accommodations in the future!

2/10 – Ungenügend

Daniel

Aufenthalt von 4 Nächten im September 2023

6/10 – Okay

Stephanie

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Jeshili

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice trip
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 6. Sept. 2023
Dear Jeshili,It was an honor to have had you as a guest at Sheraton Columbus Hotel at Capitol Square. We are excited to hear that you had a nice trip and look forward to the next time you visit.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2023

6/10 – Okay

Angela

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Adequate and clean
While my room was clean and suited my needs, something about the entire hotel just felt outdated and kind of decrepit.
Aufenthalt von 1 Nacht im August 2023
Antwort von General Manager am 19. Aug. 2023
Dear Angela,Thank you for sharing your comments with us. We are happy to see that you enjoyed your visit and appreciated our clean accommodations. We are always looking for ways to improve, however, and we will take your concerns regarding our facilities into consideration. Thank you, and we hope to see you again in the future so that we can show you a better experience.

2/10 – Ungenügend

Ann

Verbesserungswürdig: Personal & Service
Unhappy
We didn’t get our room until after 6:30. Shower didn’t work. Front desk didn’t care. Missed the 1st 2 hours of the concert we were there to see. The whole hotel was warm and muggy
Aufenthalt von 1 Nacht im August 2023
Antwort von General Manager am 19. Aug. 2023
Dear Ann, Thank you for your feedback. We are sincerely sorry to hear that your visit with us was not as expected. It is concerning to know that you were unable to get into your room on time, as the typical check-in time is 4:00 pm. We understand why this would be frustrating, especially since you were looking forward to a concert. Your comments will be shared with our staff to reflect and improve upon our guest satisfaction. Given the opportunity, we would like to provide youwith the stay you deserve.

2/10 – Ungenügend

David

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Lauryn

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Our room was not ready at check in, nor were the rooms for many other guests. Valet service was not organized and did not make me feel comfortable in leaving my car in their care.
Aufenthalt von 1 Nacht im August 2023
Antwort von General Manager am 17. Aug. 2023
Dear Lauryn,Thank you for taking the time to share your comments with us. We are very sorry that you experienced any delay upon check-in, as this is certainly not the level of service that we strive for. In addition, we will take your concerns regarding our valet service into consideration. Thank you, and we wish you safe and happy travels ahead.

6/10 – Okay

Kristin

Had the AC on as low as it goes in the room and still felt hot/humid. Mediocre cleanliness.
Aufenthalt von 1 Nacht im August 2023
Antwort von General Manager am 16. Aug. 2023
Dear Kristin,Thanks for providing your feedback! We sincerely apologize for the issues with the AC and any lapse in cleanliness you experienced. Please rest assured we'll share these concerns with the rest of our team so that improvements can be made. Thanks again for letting us know, and we hope you have a safe trip home.