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Bewertungen von Residence Inn by Marriott Charlottesville Downtown

3 out of 5
Residence Inn by Marriott Charlottesville Downtown
315 West Main St, Charlottesville, VA

Bewertungen

9,4

Außergewöhnlich

266 von insgesamt 352 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
67 von insgesamt 352 Gästebewertungen haben eine Bewertung von 8 - Gut" "
11 von insgesamt 352 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 352 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 352 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Tess

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great Room - loved that it had a FULL kitchen- would definitely definitely stay here again!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Ronald C

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice, relatively new facility. Excellent location
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Julie, Glen Allen

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Faith

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Aaron am 18. Mai 2024
Thank you for taking the time to leave a review! We're happy to see you enjoyed your stay but would love to hear from you to see how we can do better. Thank you for choosing to stay with us and I hope that we will get the opportunity to welcome you back to our property the next time you find yourself in Charlottesville!

10/10 – Hervorragend

Kyle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best location in city center. Clean, great room, and great price.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Aaron am 18. Mai 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us and that everything met your expectations. We hope that the next time you visit Charlottesville that we will have the pleasure of welcoming you back to our hotel.

10/10 – Hervorragend

Bruce, Sammamish

Gut: Personal & Service und Zustand der Unterkunft
At close to $600 per night, I would think they could clean toe rooms every day rather that every other. We checked in to a clean room on Friday and checked out Sundasy-no cleaning
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Heather am 7. Mai 2024
Dear Bruce,We are so glad that you enjoyed your stay with us. We thank you for staying, and hope to see you again.

10/10 – Hervorragend

Erica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice breakfast included
Aufenthalt von 1 Nacht im April 2024
Antwort von Aaron am 4. Mai 2024
Dear Erica, Thank you for taking the time to leave a review! We are happy to hear you enjoyed your stay with us and we hope that we will have the opportunity to welcome you back to our property the next time you visit Charlottesville.

10/10 – Hervorragend

Andrew, Cincinnati

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great visit, attentive and helpful staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Aaron am 4. Mai 2024
Dear Andrew, Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us and that our staff was able to help you with all of your needs. We do hope that we will get the opportunity to welcome you back to our property the next time you visit Charlottesville.

10/10 – Hervorragend

Selena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was great
Aufenthalt von 1 Nacht im März 2024
Antwort von Heather am 16. Apr. 2024
Thank you so much for staying with us. We hope to see you again.

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had an amazing 2 days stay with our daughters visiting Charlottesville. Convenient location, walking distance from town and restaurants and shops.
Aufenthalt von 2 Nächten im März 2024
Antwort von Heather am 30. März 2024
Hi Maria,Thank you so much for the great review. We look forward to seeing you again in the future.

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice hotel!
Aufenthalt von 1 Nacht im März 2024
Antwort von Heather am 20. März 2024
Thank you so much for taking the time to leave us this review. We are so glad you enjoyed your stay, and look forward to seeing you again in the future.

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location to restaurants, shops and sights. Spacious room with a full fridge in the kitchen part. Also dish washing supplies if needed. Breakfast was included which you don’t often get in hotels these days. Friendly staff. Very clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von Aaron am 12. März 2024
Dear Alice,We are very happy to hear that you enjoyed your stay with us and we hope that we will get the opportunity to welcome you back the next time you visit Charlottesville!

6/10 – Okay

Steve

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Lamp shade was torn, not replaced while we were there, sheet was soiled and very thin, staff was OK
Aufenthalt von 2 Nächten im November 2023
Antwort von Aaron am 8. Dez. 2023
Thank you for taking the time to leave valuable feedback. I'm sorry to hear about the condition of your lampshade and I will work with our engineering team to ensure we are taking care of these issues. We are in the process of getting all new bedding for the hotel. We have already received a lot of it and are in the process of getting it into all of our rooms. Thank you for choosing to stay at our location and I do hope that the next time you visit Charlottesville that you choose to stay with us so that we cannot only meet your expectations but exceed them.

4/10 – Schlecht

Nikolas

Mit der Familie gereist
Gut: Ausstattung
Manager getting upset when pointing out flaws in the rooms in spite of communicating it in the most polite way possible. They offered a room in which the smell of food was quite unpleasant to say the least and where fresh stains were all over the couch in particular. Instead of getting apologies by pointing it out, she was clearly annoyed which frankly made me uneasy. We ended up in a normal 1 bed room with my family of 4 and no reimbursement for the price difference was offered. We still enjoyed our time since Charlottesville and its surroundings is very pleasant. We were a bit squeezed in the room but at least it was clean.
Aufenthalt von 4 Nächten im November 2023
Antwort von Aaron am 30. Nov. 2023
I'm sorry to hear about your experience at our location as it is not an issue we normally have. I have spoken to the manager you have mentioned and the necessary training is being put in place to ensure this type of interaction does not happen again. Thank you for choosing to stay at our location and I do hope that you will give us another chance the next time you visit Charlottesville so that we can not only meet your expectations but exceed them!

10/10 – Hervorragend

Jermel

Aufenthalt von 1 Nacht im November 2023
Antwort von Aaron am 30. Nov. 2023
Thank you for choosing to stay with us and for leaving a review! We hope we can welcome you back to our property again the next time you visit Charlottesville.

2/10 – Ungenügend

George

Aufenthalt von 2 Nächten im November 2023
Antwort von Aaron am 8. Dez. 2023
I'm sorry to hear about your experience at our location and we would love to hear more about what went wrong with your reservation. Please feel free to reach out as we are more than happy to hear about any of the issues you faced while at our property and your feedback is important to us. Thank you for choosing to stay at our location and I hope to hear from you soon so that we can ensure that any issues you experienced at our location does not happen again.

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im November 2023
Antwort von Aaron am 30. Nov. 2023
Thank you for taking the time to leave a review. We're very happy to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel, spacious rooms, friendly staff, great location, I will stay here again and again.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Aaron am 30. Nov. 2023
Thank you for taking the time to leave a review. We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back to our property the next time you visit Charlottesville.

8/10 – Gut

Kathleen

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Aaron am 30. Nov. 2023
Thank you for taking the time to leave a review. We're glad to hear that you enjoyed your stay with us and would love to hear back from you about how we can improve. Feel free to reach out to the hotel at anytime and a manager would be more than happy to speak with you about your experience. Thank you for staying with us and we hope to welcome you back the next time you visit Charlottesville.

10/10 – Hervorragend

Pauline

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay was wonderful. Hotel is very nice, clean & comfortable & in a great location. The only disappointment was the items requested upon booking (& noted on my reservation upon check in) were not taken care of & a call to housekeeping was still necessary.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Aaron am 30. Nov. 2023
Thank you for taking the time to leave a review as your feedback will be useful in improving our day to day operations. I'm happy to hear you enjoyed your stay with us and I will work with housekeeping to ensure that items requested prior to arrival are in the room before our guests are checked in. Thank you and I hope to welcome you back to our property the next time you visit Charlottesville.

4/10 – Schlecht

Lorraine

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our front desk check-in assistant was exceptional. She was courteous, polite, and genuinely friendly. Answering our questions after what I'm sure was a long and difficult day. Much appreciated.
Aufenthalt von 1 Nacht im September 2023
Antwort von Aaron am 4. Okt. 2023
Thank you for taking the time to leave a review. We're very happy to hear about the positive experience you had with out front desk agents and I am glad they were able to help you while you were at our property. We hope to welcome you back to our property the next time you visit Charlottesville.

10/10 – Hervorragend

Mel

Aufenthalt von 1 Nacht im August 2023
Antwort von Aaron am 13. Okt. 2023
Thank you for taking the time to leave a review! We hope to welcome you back to our property the next time your travels bring you to Charlottesville.

10/10 – Hervorragend

Janette, North Chesterfield

Aufenthalt von 1 Nacht im September 2023
Antwort von Aaron am 4. Okt. 2023
Thank you for leaving such a great review! We hope to welcome you back to our property the next time you find yourself in Charlottesville

10/10 – Hervorragend

Ben

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The gentlemen at the desk Saturday early morning saw that I was stressed that the coffee pot was empty in the lobby. By the time I pulled my car around (5 minutes...) to pick up my family, he had it refilled. Appreciate the little things and the attentiveness of this front desk staff!
Aufenthalt von 1 Nacht im September 2023
Antwort von Aaron am 22. Sept. 2023
I'm glad to hear that the staff stayed on top of your needs while you were with us. Thank you for taking the time to leave a review and we hope to welcome you back to our property the next time you find yourself in the area.

10/10 – Hervorragend

Mylan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
clean, big room and great location
Aufenthalt von 1 Nacht im August 2023
Antwort von Aaron am 26. Aug. 2023
Thank you for taking the time to leave a review! We appreciate your business and hope to welcome you back to our property the next time you visit Charlottesville.

10/10 – Hervorragend

Timothy, Littleton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Aaron am 15. Aug. 2023
Thank you for taking the time to leave a review! We hope to welcome you back to our property the next time you visit Charlottesville.

10/10 – Hervorragend

Stacey

Mit dem Partner gereist
Gut: Ausstattung
The room was perfect and the property was in the perfect spot for the activities we were doing
Aufenthalt von 1 Nacht im August 2023
Antwort von Aaron am 15. Aug. 2023
I'm glad that the room and location were to your liking! Thank you for taking the time to leave a review and we hope to welcome you back to our property in the future.

8/10 – Gut

katheline

Mit der Familie gereist
Gut: Ausstattung
Good value for money. Clean, big rooms. Friendly staff. Newly updated bathroom. Only negative: Sofabed a bit worn down and not comfortable. All in all, a good choice in Charlottesville.
Aufenthalt von 1 Nacht im August 2023
Antwort von Aaron am 6. Aug. 2023
Thank you for taking the time to leave some valuable feedback! We are glad to hear that you enjoyed your stay with us and we hope to welcome you back to our property the next time you visit Charlottesville.

6/10 – Okay

Thomas D.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool should be outside or better ventation. It smelled of the pool cheicals.
Antwort von Aaron am 17. Juli 2023
Thank you for taking the time to give us some feedback. I will make sure to pass this on to our General Manager and see if this is something we could look at doing next time we renovate our pool!

10/10 – Hervorragend

Bobbie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our stay in Charlottesville, Virginia,
All the staff was friendly and the room was amazing. Bed was very comfortable. I also loved the large shower. The free breakfast was really good and staff was super.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Aaron am 17. Juli 2023
Thank you for taking the time to leave a review. I'm very happy to hear that your interaction with the staff and your experience at breakfast was positive! We hope to welcome you back the next time you visit Charlottesville!

10/10 – Hervorragend

Annemarie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Aaron am 17. Juli 2023
Thank you for taking the time to leave a review! We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back the next time you visit Charlottesville!

10/10 – Hervorragend

Andy

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Aaron am 2. Aug. 2023
Thank you for taking the time to leave a review! We appreciate the time you took and we hope to see you again the next time you visit Charlottesville.

10/10 – Hervorragend

Paul, Silver Spring

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One of the nicest rooms I have had the pleasure of staying in, amazing
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Aaron am 8. Juli 2023
Thank you for taking the time to leave a review! We're happy to hear the room met your expectations and we look forward to welcoming you back in the future!

10/10 – Hervorragend

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well located for access to the beautiful downtown area of Charlottesville
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Aaron am 8. Juli 2023
Thank you for taking the time to leave a review! We hope to welcome you back to our property in the future.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aaron am 8. Juli 2023
Thank you for the review! We hope to welcome you back next time you visit Charlottesville!

10/10 – Hervorragend

InderJeet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Aaron am 30. Juni 2023
Thank you for staying with us and taking the time to leave such a great review! We hope to welcome you back to our property in the future!

6/10 – Okay

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What I didn't like about our stay is that when we opened the door to our room, there were other people already occuping the room. The staff couldn't understand why this happened. We were given a different room, near the ice machine :-( No flavored creamer like other locations for coffee.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Aaron am 30. Juni 2023
I'm very sorry to hear about your experience at our location! This is very out of the norm for our property and I will definitely look further into this issue for you. Thank you for choosing to stay with us and I do hope you will give us another chance in the future so that we can not only meet your expectations but exceed them!

6/10 – Okay

Aaron

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pet fee was not clearly stated on expedia and was big surprise when i arrived at the hotel… staff was understanding but would be helpful to clearly understand expenses before driving 4 hrs and have no options on arrival
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aaron am 17. Juni 2023
I'm sorry to hear about this, Expedia does format their website so that they put the policies for the hotels near the bottom of the page which is where all of our pet information is stated. I'm sorry for this inconvenience and we hope to see you back at our property in the future.

10/10 – Hervorragend

Joseph

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aaron am 17. Juni 2023
Thank you for taking the time to leave such a great review. We hope to see you again in the future.

10/10 – Hervorragend

Iuliia

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Aaron am 8. Juli 2023
Thank you for your review! We hope to see you again.

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The surrounding area
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Aaron am 31. Mai 2023
Thank you for taking the time to leave a review! The nearby area is great and has some awesome options for food in walking distance. We hope to see you again next time you're in Charlottesville!

10/10 – Hervorragend

MONICA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent experience. Would definitely stay here again!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Aaron am 31. Mai 2023
We're so glad you had such a great experience with us! We look forward to seeing you again.

10/10 – Hervorragend

Stephen

Aufenthalt von 3 Nächten im April 2023
Antwort von Aaron am 31. Mai 2023
Thank you for taking the time to leave a review! We hope to see you again next time you're in Charlottesville!

8/10 – Gut

Derek

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good, could’ve been a bit better for the price
Staff was very friendly. The room was nice and spacious but the bed was very hard and uncomfortable. One light fixture was missing a light bulb and the extenders to close one set of the blinds were not on the blinds but sitting on the floor against the wall next to them - we had to reattach them ourselves to be able to close the blinds. Breakfast was ok, eggs were soggy and no bacon. The hotel was very quiet which was appreciated. Location was good. Parking is $10/day.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Geoffrey Dennison am 18. März 2023
Thank you for taking your time to share your feedback with us. I appreciate that you shared the areas we can improve. This will allow us to exceed your expectations on your next visit.

8/10 – Gut

Gemelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the location. It's close to UVA, John Paul Jones arena and the downtonw mall.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Geoffrey Dennison am 18. März 2023
Thank you for the great review! I am glad you were able to take advantage of our fantastic location. We hope to see you again soon.

10/10 – Hervorragend

Billy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed the property's central location to the downtown mall in Charlottesville. The University of Virginia is a bit of a walk, but it's doable for someone of reasonable fitness. I will say that I failed to consider when I booked that each room was a full-service apartment. While I did not take full advantage of the kitchen, these rooms would be good for those staying for at least several weeks, or families who want to save on food costs.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Geoffrey Dennison am 18. März 2023
Thank you for choosing to stay with us during your visit to Charlottesville. On your next trip, there is a free trolley that runs from our downtown location to the University and back, which is a great way to get around.

10/10 – Hervorragend

Kristen

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Geoffrey Dennison am 18. März 2023
Thank you for the great review!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location!
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Geoffrey Dennison am 18. März 2023
Thank you for staying with us!!

10/10 – Hervorragend

Jacqueline

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kitchens in room
Antwort von Geoffrey Dennison am 18. März 2023
Thank you for sharing your feedback! All of our suites have a kitchen so that you can make yourself at home with us.