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"FORMIDABLE"

"Estuvimos dos noches con dos niños de 4 y 6 años. Tuvimos una habitación familiar enorme! El desayuno es excelente, mucha variedad y todo riquísimo! El personal también excelente. Una mañana no había fresas en el buffet y el encargado de la cafetería escuchó a mi hijo decir que es lo que quería y sin pedirlas, le trajo unas para él, todo un detalle. Está en una zona segura, justo al lado hay un parque muy grande con al menos dos parques infantiles. También hay muchos sitios para comer cerca. Los domingos las calles están cerradas al tráfico, muy tranquilo con niños."

"Well located and friendly staff "

"Breakfast inclusive, but need to pay for Cappuccino leaves a bad feeling. Service ranges from nice to lousy! Otherwise nice hotel and friendly staff"

"Sehr gute Lage des Hotels aber am Abend und in der Nacht sehr laut. Ziemlich grenzwertig Gutes Frühstücksbuffet und geräumiges Zimmer"

"We liked the hotel's excellent location; shops and restaurants are just a few minutes away. There was also security personnel. We also liked the gym and the rooftop terrace. We didn't use the restaurant or bar, so we can't comment on those. What we didn't like about our 8-day stay was that we were never greeted by the receptionist, and eye contact was also strictly avoided, which we found very unfriendly. The security personnel sometimes greeted us, sometimes not; the cleaning staff always greeted us and were very friendly. The gym is small; there were no towels on four days, and one day there was no water. We won't be visiting the Novotel in Bogota again. In our opinion, anyone who makes their guests feel unwelcome doesn't deserve to have guests."