6/10 – Okay
Sandeep, superior
Mit der Familie und kleinen Kindern gereist
20. März 2026
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
I recently stayed at LEGOLAND Hotel California in a Pirate-themed room, and while my kids were initially very excited, the experience started off on a disappointing note.
Check-in is advertised at 4:00 PM, but our room wasn’t ready until around 5:30 PM. Unfortunately, the staff didn’t seem particularly concerned or apologetic about the delay, which set the tone for the stay.
When we finally got to the room, one of the main pirate-themed curtain pieces above the headboard—something prominently shown in photos—was missing. This was a letdown for the kids. When we contacted the front desk, we were told that rooms re-furbished and nothing could be done, which felt dismissive.
For the price point, the room itself felt quite generic, and there weren’t many standout perks to justify the high cost. While breakfast quality was good, the service was slow and disorganized. Guests were often made to wait in line despite several empty tables, which was frustrating.
On the day of checkout, we requested additional towels early in the morning (around 7:00 AM) but were told to go to the front desk instead, even though towels were visibly available. This felt inconvenient, especially when we were just trying to get ready for the day.
Overall, the experience was average at best. Given the price—around $600 per night—I expected better service, more attention to detail, and a better experience. There are likely better-value options nearby with more amenities and stronger service.
Sandeep
Aufenthalt von 2 Nächten im März 2026
