Tina, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, it helps us get better. Sincerely, Hotel Management

Dear Carlos, Thank you for your feedback. We apologize for the discomfort you experienced during your stay. We strive to provide a safe and secure environment for all our guests, and we are taking steps to address this issue. Your comments are important to us as we work to restore the high standards you expect and remember from previous visits. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Jeffrey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Maria, Thank you for your positive feedback of your syay at Extended Stay America! We're delighted to hear that you found your stay comfortable overall. Your satisfaction is our priority, and we apologize for any inconvenience regarding the pool's cleanliness. We'll address this issue promptly to ensure a better experience for our guests in the future. We look forward to welcoming you back for another enjoyable stay,Sincerely,Hotel Management

Dear Hillary, Thank you for your feedback. We appreciate your acknowledgment of our cleanliness standards. As we strive for excellence, we regret that your experience fell short of expectations. We're committed to enhancing our services and ambiance to create memorable stays for all guests. Your insights are invaluable, guiding us toward improvements. We hope for the opportunity to exceed your expectations on your next visit. Sincerely,Hotel Management

Dear Gilton, Thank you for posting such kind comments about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you and your family loved everything about your stay. We appreciate you bringing the houskeeping oversights in your room to our attention; we will address this with our housekeeping team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Manuel, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained property, and we are disappointed that we fell short in this instance. We appreciate your feedback and will address these issues with our team. We value your business and hope you will give us another chance to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Francisco, We truly regret to learn about your disappointing experience at our hotel. Please accept our apologies for the inconvenience you encountered with the lack of some of the amenities and any oversights in your room. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Saul, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the odor that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management

Dear Matthew, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Chante Gonzalez, Thank you for choosing Extended Stay America. We are glad that you appreciated our check in service and our friendly staff. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Krista, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Jaclyn, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

Dear Cecilia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Norma, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. We apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management

Dear Vahag, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear OTTO, Thank you for sharing your review. We are truly sorry to hear about your experience regarding the issues you experienced during your stay. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Sincerely,Hotel Management

Dear Geoffrey, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we are sorry for the condition of the accommodation not meeting your expectations, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Considering our convenient location near the freeway, please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Michelle, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Sonia, It is sad to know about the discomfort of not finding the front desk team person, causing inconvenience to you on arrival. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. Also, we regret the condition of the room delivered was not up to the mark, and your remarks are shared with our housekeeping team for a quick review and further action. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Carlos, Thank you for your valuable feedback. Please accept our sincere apologies that your visit was not exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope we have another opportunity to host you. We welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Brian, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Safety and security are an utmost priority, and we take them seriously. Our front desk team is trained to handle cases to improve your experience. Please give us another opportunity to show you a better service.Sincerely,Hotel Management

Dear Gary, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit, had a wonderful time, and enjoyed your well-maintained suites. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Dear alexa, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear ELIZABETH, Thank you for your feedback. Our guests' comfort and safety are our top priorities, and we apologize for any inconvenience you encountered. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Also, please know that our front desk is always available to help make your stay as comfortable as possible. We hope that this experience does not discourage you from staying with us again in the future. Have a safe journey!Sincerely,Hotel Management

Dear ELIZABETH, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Chloe, We're delighted to hear about your positive experience at Extended Stay America, especially with Emily at the front desk. We appreciate your understanding during our renovations and apologize for any inconvenience. It's lovely to know you found the beds comfy, and we look forward to welcoming you back for another stay if needed. Thank you for sharing your feedback.Sincerely,Hotel Management

Dear Shannon, We appreciate your continued patronage and feedback. Your observations regarding the water leak, potential mold, and other issues are noted. We regret any inconvenience caused during your recent stay. Our team will address these concerns promptly to ensure improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a significantly improved experience on your future visits. Your understanding is valued.Sincerely,Hotel Management

Dear William, We appreciate your honest feedback and are glad our front desk staff promptly addressed the cleanliness issue. It's heartening to know you enjoyed the beautiful area and the town. We understand your concerns about the hotel's atmosphere and dated rooms. Your comments are valuable, and we'll consider them for future improvements. We're pleased we could resolve the issue during your stay. If you decide to return, we'd be grateful for another opportunity to provide you with an enhanced experience. Thank you for sharing your thoughts, and we hope to welcome you back to Carlsbad.Sincerely,Hotel Management