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Bewertungen von Cairo Pyramids Hotel

5 out of 5
Cairo Pyramids Hotel
Alexandria Road, Giza

Bewertungen

7,2

Gut

66 von insgesamt 279 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
102 von insgesamt 279 Gästebewertungen haben eine Bewertung von 8 - Gut" "
61 von insgesamt 279 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 279 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 279 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,6/10

Personal & Service

7,2/10

Ausstattung

7,0/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Sehr schlechtes WLAN im Zimmer. WIFI ungesichert! Katzenfallen mit eingesperrten Tieren um Gartenareal! Verschimmelte Kühlschränke, vergammelte Badefliesen etc., Schmutzig. Personal war freundlich und hilfsbereit. Verdient nicht die Bezeichnung 5-Sterne-Hotel! Abbildungen im Internet entsprechen nicht der Realität. Bilder stammen hauptsächlich vom Hotel Steigenberger Pyramids und nicht vom Hotel Cairo Pyramids, welches demnächst abgerissen werden soll und deshalb wohl nicht mehr viel instand gestellt wird. Im grossen und ganzen enttäuschend.
Aufenthalt von 8 Nächten im März 2019
Antwort von Inas Sultan am 17. März 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the maintenance and hot water , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Dezember 2018
Antwort von Inas Sultan am 25. Dez. 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 – Ungenügend

Hakan, Neustadt

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
das schlimmste was wir bisher erlebt haben. 1- Nicht annähernd wie in Ihrer Anzeige beschrieben. Schmutzig (selbst nach Reklamation und 'reichlich Trinkgeld keine Besserung). Einrichtung Sperrmüll, Schiebetür des Kleiderschranks war nicht zu öffnen. Bad ekelerregend, beim Einschalten des Lichts im Bad ein lautes Brummen dazu, so dass man es in diesem 1x1,5m Bad kaum aushalten kann. Außenanlage, Lobby und Restaurant ließen zu Wünschen übrig. Alle zwei Tage musste man sich ein neues Wlan Passwort holen. Essen (Buffet), nicht sehr einladend. Obwohl orientalische und asiatische Küche gewohnt und geliebt, selbst wir hatten Probleme! Wir hatten drei Zimmer gebucht (eigentlich Motel - wir wurden in den alten Reihenzimmer im Garten einquartiert, nicht in dieses Gebäude welches man in der Anzeige sieht. Die Bilder sind auch von diesem neueren Gebäude, also nicht von den tatsächlichen Zimmern, die man dann anschließend bewohnt. Hotel, totaler Reinfall, es war ein Alptraum !!! NEGATIV, nicht zu empfehlen. von 10 Punkten eine 0
Aufenthalt von 6 Nächten im Oktober 2018
Antwort von Inas Sultan am 21. Okt. 2018
Dear Hakan We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. I regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect , so please accept my apology for the inconvenient caused during your stay. I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

6/10 – Okay

Roland, Solothurn, Schweiz

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Das Personal war sehr freundlich, das Essen war ok. Das Badezimmer wirkte hingegen etwas alt (Badewanne, Handtuchstange fiel heraus). Eigenartigerweise entspricht das Bild der Hotelanlage auf der Seite Ihreres emails gar nicht unserem Hotel. Alles in allem wars ok bis gut.
Aufenthalt von 7 Nächten im April 2018
Antwort von inas.sultan am 9. Okt. 2018
Dear Mr.Roland We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you, we highly appreciate your concern, we hope that your stay with us was up to your expectation We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Guter Service, schlechte Lage
Das Hotel liegt in der Nähe von den Pyramiden ca. 15 Minuten zu Fuß aber weit entfernt von der Stadtmitte. Im moment sind überall um das Hotel herum Baustellen. Das Zimmer ist groß allerdings sind die Ausrüstungen alle alt. Der Service war aber richtig gut.
Aufenthalt von 5 Nächten im April 2018
Antwort von Inas Sultan am 23. Apr. 2018
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 – Hervorragend

Vanessa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Buffet Frühstück und Abendessen waren super ! Steakhouse zu teuer! Zimmer und 24 std Service eins A! Privatsphäre auch , man fühlt sich sehr wohl und zufrieden! Pyramiden sind auch gleich nebenan!
Antwort von Inas sultan am 15. Apr. 2018
Dear Ms.Vanessa We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you, we highly appreciate your concern, we hope that your stay with us was up to your expectation We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 – Gut

Amina Stuart, Addis Abeba

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Tolles Hotel, in der Böhe der Pyramiden
Ich war für ein Wochenende im Hotel. Das Frühstück Buffet ist herforagend und das Hotel sehr schön. Es gibt wohl neuer und ältere Zimmer. Ich war in einem der älteren, was aber trotzdem total okay war. Bei genauerem hin sehen fällt die ein oder andere Kleinigkeit auf. Nettes Personal und super bequemes Bett.
Aufenthalt von 2 Nächten im März 2018
Antwort von Inas Sultan am 5. Apr. 2018
Dear Ms.Amina We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry If we fill short in some aspects but we promise to avoid reoccurrence. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

6/10 – Okay

xxxxxx

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Nettes Hotel wenn man nichts tolles erwartet
Wir hatten ein sogenanntes Deluxe Zimmer. Die Möbel waren abgewohnt, die Sauberkeit war so gerade noch akzeptabel. Von vier Nächten war der Zimmerboy an einem Tag gar nicht da, am zweiten Tag hat er zwar die alten Handtücher mitgenommen , die neuen jedoch vergessen, an nächsten Tag hat er die benutzten , zum Austausch in die Badewanne geworfenen wieder aufgehangen, keinen Kaffee und Tee nachgefüllt (gab pro Person nur einen Kaffee und Tee tgl, nachfüllen also eigentlich tgl erforderlich). Geputzt hat er ausser dem Waschraum sehr oberflächlich meineserachtens an keinem Tag. Kühlschrank vorhanden aber so vereist das er nicht kühlte. Wit hatten für vier Nächte mit Halbpension reserviert, erfasst wurden wir für eine Nacht nit Frühstück. Nach einer nicht allzu langen Diskussion wurde das geändert. Wlan Code galt auch nur für den ersten Tag, auch hier mussten wir wieder zur Rezeption. Essen war ok. Taxipreise im Hotel, dort gibt es eine Taxireservierung, unglaublich teuer, stellt aber kein Problem dar weil es auf der Strasse genug Taxis gab. Pyramiden sind fussläufig erreichbar , richtige Geschäfte sind die ersten nach ca 10-15 Fussminuten , kleinere Kioske ( für Getränke, Chips etc) direkt um die Ecke. Insgesamt würde ich sagen, es ist für einen Kurzaufenthalt ok, wenn man keine grossen Ansprüche stellt und Dinge auch einfach mal hinnehmen kann. Fünf Sterne sind es sicherlich nicht, ich würde max. Ägyptische 4 Sterne vergeben
Antwort von inas sultan am 1. März 2017
Dear Guest First of all I would like to thank you for choosing The Cairo Pyramids Hotel We appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. However we would like to extend our sincere apologies for the inconveniences that you had encountered during your stay in our hotel, On the other hand, all your valuable comments "negative or positive" had been forwarded and discussed with all concerned to improve, review and also for immediate corrective and preventive actions for our future guests not to be subject to similar inconveniences. So on behalf of all the Cairo Pyramids team we are all thankful and grateful for bringing these shortcomings to our attention. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Sincerely Inas Sultan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gute Lage für Ausflüge
Aufmerksames,freundliches und hilfsbereites Personal.Das Frühstücksbuffet war sehr gut und reichhaltig,leider war der angebotene Kaffee nicht sehr schmackhaft.Hab das Hotel schon zum 2.mal gebucht und war immer zufrieden.
Antwort von inas sultan am 16. Feb. 2017
We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleaser of making your stay even more enjoyable Sincerely inas sultan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Die gepflegte Anlage, wenn auch teilweise in die Jahre gekommen, hat gut bis sehr gut gefallen. Das Essen war gut, am besten gefallen hat der Service im gesamten Bereich des Hotels. Um Sehenswürdigkeiten zu erreichen ist die Anlage gut gelegen. Um das Hotel herum ist sehr viel Verkehr und Schmutz, die Luft ist mit Abgasen durchsetzt. Das alles weiß ich allerdings vorher, das Hotel liegt nun einmal IN Kairo/Gizeh...
Antwort von Inas Sultan am 9. Nov. 2016
Dear Our Beloved Guest We would like to thank you for your recent visit to Moevenpick Cairo Pyramids It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We wish you all the best in your businesses and personal endeavors Best Regards Inas Sultan Quality Manager

6/10 – Okay

HV, München

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Wir waren 6 Tage in dem Hotel (Standard Zimmer in Gartenpavillon). Insgesamt gepflegter Eindruck bei den Aussenanlagen. Es gibt 2 Pools, aber keine Duschen bevor man ins Wasser geht. Andererseits wird das Wasser wohl gefiltert und der Boden jeden morgen von den Windelrückständen gesäubert. Zimmer: sauber ist anders, auch wenn man "landesübliche" Abstriche macht. Pekige Schalter, Dreck in den Ecken, Schimmel, klebrig schmutzige Vorhänge. Leider funktionnierte unsere Klimaanlage nur sporadisch (bei 33° Nachttemperatur), desgleichen hatte auch die Beleuchtung Aussetzer. Repariert wurde in den 6 Tagen trotz unserer Bitten nichts. Es gibt einen Kühlschrank, aus dem jedoch zunächst die verfaulten Essensreste entsorgt werden mussten. Funktionniert hat er aber trotzdem nicht. Fernseher mit schlechter Bildqualität. Das Buffetabendessen ist überteuert, man sollte sich lieber für den halben Preis am Pool was bestellen. Das Personal ist sehr freundlich und zahlreich, macht jedoch im Ergebnis einen recht unkompetenten Eindruck.
Antwort von Inas Sultan am 9. Nov. 2016
Dear Guest Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Inas Sultan Quality Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Naja
Die Lage des Hotels ist gut. Das Zimmer war an allen Ecken und Enden schmutzig...
Antwort von inas.sultan@movenpick.com am 19. Dez. 2016
Dear Guest, Thank you for taking the time to post your feedback on Exidia and for mentioning that the hotel has lots of good things We are sorry that your experience did not meet your expectations. At Moevenpick hotel Cairo pyramids , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
everything was good
Very good Hotel. love it
Antwort von General Manager am 19. Dez. 2016
Dear Our Beloved Guest First of all I would like to thank you for choosing The Moevenpick Hotel Cairo Pyramids We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit . We wish you all the best in your businesses and personal endeavors. Thanks and best regards Inas Sultan

8/10 – Gut

Jörg, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel Mövenpick liegt ín der Nähe der Pyramiden
das Hotel ist sehr ruhig und sehr gepflegt. Da es in Nähe der Pyramiden liegt, wird man außerhalb des Hotels ständig angesprochen, ob man ein Taxi möchte usw... Wir raten dringend davon ab, ein Hotel-Taxi zu nutzen, da es den 2-3-fachen Preis kostet. Die Fahrt mit dem öffentlichen (weißen oder ausgehandelten Preis) Taxi zum Flughafen kostet ca 110 LE, also so 15 Euro. Essen ist sehr gut, aber Buffet-Essen sehr teuer (154 LE, also 20 Euro). Pool sehr schön aber ab frühen Nachmittag sehr viele Einheimische, die hier Badeausflug machen und ziemlich laut sind.
Antwort von inas.sultan@movenpick.com am 19. Dez. 2016
Dear our beloved guest, Please let us thank you for posting your precious comment via Expidia.com website followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Moevenpick Cairo Pyramids in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Moevenpick Hotels and resorts. With best regards, Inas Sultan

10/10 – Hervorragend

Willi, Großraum Frankfurt (Main)

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr zu empfehlen
Eine hervorragende Lage zu den Pyramiden von Gizeh, viel Komfort, eine exzellente Küche und super Freundlichkeit des Personals zeichnen das Hotel aus. Wir kommen gern wieder.
Antwort von inas.sulatn@movenpick.com am 19. Dez. 2016
Dear our beloved guest, Please let us thank you for posting your precious comment via Expidia.com website followed by high score and positive comment. We are delighted to know that you've enjoyed your overall stay with us and we wish you keep Moevenpick Cairo Pyramids in your good memory ever. Looking forward to welcome you back again soon at our property or at any of our Moevenpick Hotels and resorts. With best regards, Inas Sultan

8/10 – Gut

janice

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The internet was poor and the staff was somewhat ambivalent about the on going problem.
Aufenthalt von 1 Nacht im November 2023
Antwort von Shereen Anis am 27. Nov. 2023
Dear Janice, We would like to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share your comments. We highly appreciate your concern and we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect. So please accept our sincere apology for the inconvenient caused during your stay and note that all your comments discussed with the concerned departments for action. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable. Yours Sincerely, Hotel Management Team

8/10 – Gut

Patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Breakfast, large suite but the suite needs updating.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Shereen Anis am 4. Nov. 2023
Dear Patricia,Let me seize this opportunity to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share with us your wonderful feedback. Rest assured that your comments concerning the suite updating shared with our management team for improvement. I do hope to have the opportunity once again to serve you in the very near future at our hotel. Yours Sincerely, Hotel Management Team

8/10 – Gut

Kenneth, Lower Hutt

Gut: Personal & Service
The hotel is a bit out of the way from everything except Giza and the Pyramids
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Shereen Anis am 6. Aug. 2023
Dear Kenneth, Let me seize this opportunity to thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share with us your feedback. I do hope to have the opportunity once again to serve you in the very near future at our hotel. Yours Sincerely, Hotel Management Team

8/10 – Gut

Ingrid

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Heerlijk verblijf gehad. Mooi zwembad, vriendelijk personeel, heerlijk eten vooral het avondeten. Wij verbleven in een appartement in de tuin. Prachtige tuin. Het appartement zelf is wat verouderd maar alles is heel schoon. Buiten het hotel is niets te doen op loopafstand. De piramides zijn met de taxi 15 min rijden.
Aufenthalt von 6 Nächten im März 2023
Antwort von Shereen Anis am 28. März 2023
Dear Ingrid,Thank you for choosing Cairo Pyramids Hotel as your place of stay and taking the time to share your nice.We are delighted that you spent a nice time with us.Looking forward to welcome you back again at our hotel in the near future.Yours Sincerely,Shereen Anis

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good value. good location
Aufenthalt von 1 Nacht im November 2022

8/10 – Gut

MARIA JOSE

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Me gustó la tranquilidad y las instalaciones. No me gustó la poca indicación ue tienen para indicar dónde se puede comer, cenar. Que me hayan adjudicado una habitación de no fumadores sin preguntar previamente.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Inas sultan am 31. Juli 2022
Dear Maria We would like to thank you for your recent visit Cairo Pyramids Hotel It was truly a pleasure to serve you. Please let us thank you for posting your precious comment on Expedia site followed by a positive comment. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Sincerely Inas Sultan Quality Control Manager

8/10 – Gut

Roger

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfectly acceptable value for money
Perfectly good value for money. You have to sort of put aside the "5 star" label and just consider what you get for the price charged, which was very acceptable. Room was pretty comfy although a bit tired. The garden layout was attractive, the pool good. I'd question including apic with a view of the pyramids because you don't actually get that in this hotel. The area is midst a load of work aroudn the new museum, so chaos. Might be much better when all thats completed. but it is very close to the sites (not that walking around is easy or recommended!). Staff were helpful and friendly if not terribly proactive. Breakfast was OK with a good range of choice. My only niggle with the hotel is they charge 5* prices for drinks and food but bottom line its not really a 5* experience. but for the money, i'd go back. By the way book dinner overlooking the lights and music show by the Sphinx - at sunset. very cool.
Aufenthalt von 3 Nächten im Mai 2022

8/10 – Gut

Ibrahim

Gut: Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2021

6/10 – Okay

John

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Loved all the small little gardens. Could have used more signsto direct you to the buildings where your room us at.
Aufenthalt von 14 Nächten im September 2021
Antwort von inas sultan am 5. Okt. 2021
Dear John We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A rare find
This far best hotel I've stayed at in Egypt. Not far from Giza Pyramids. What was most surprising, is that when I requested a taxi to the pyramids, the reception didn't call some over priced service that's soul mission is to over charge me just because I'm a tourist! That is a rare quality here, and tells me that the staff are actually looking out for their customers! There is also a restaurant in the back (has a pizza oven you can watch) that serves great food, wish I could find food like that everywhere I go. You won't regret your stay here. Also, taxi's are right outside, so easy means for transportation to anywhere.
Aufenthalt von 3 Nächten im November 2019

10/10 – Hervorragend

Mrnewfitted, Long Beach, New York

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that there was food on site and you didn’t have to find a place to eat. Also the pool was very big.
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von Inas Sultan am 29. Okt. 2019
Dear Mewfitted We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 – Hervorragend

Marins, Saint Nazaire

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nous avons adoré notre séjour ! Petite oasis à côté des Pyramides... que nous pouvions voir de notre chambre
Aufenthalt von 7 Nächten im September 2019
Antwort von Inas Sultan am 14. Okt. 2019
Dear Marins We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Struttura valida ben curata, personale molto gentile e disponibile, ottimo ristorante, meno buono il servizio delle agenzie dei tour guidati all’Interno dell’hotel
Aufenthalt von 10 Nächten im Oktober 2018
Antwort von Inas Sultan am 8. Sept. 2019
Dear Our Beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room description clearly indicated the room would have a balcony, mini bar, and etc. The first room assigned didn’t even have any bath robe, slippers, or working WiFi. The 2nd room’s WiFi was better but it didn’t have a balcony. It had a small lanai with two chairs. Also, the facility is supposed to have Multiple restaurants, but it was barricade and couldn’t access to some restaurants and their bigger pool. Steingenburger hotel appears to have bought Cairo PyramidS Hotel and the booking made with classic rooms was placed in a bad side of the hotel without accessing the whole hotel amenities.
Aufenthalt von 2 Nächten im August 2019
Antwort von Inas Sultan am 24. Aug. 2019
Dear Guest we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services. Kindly note that we are in process to plan the renovation of the hotel to to meet expectations to our valuable guest such as yourself We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Negative first, because I would have given a 5star rating if this didn’t happen. Before going to Egypt we read all about the Locals swindling tourists and decided to play it safe and speak to the sky taxi/tour service on offer by the hotel. This was a mistake. The man at the desk spoke all about how he wanted to offer us the best service lie lie lie. He offered a driver who could take us to the pyramids for $13 US. We thought that was a good deal and expected to simply pay entrance fees and a fee to ride a camel if we so desired. We were told that our driver would stay with us all day, but he ended up taking us to some terrible backstreets to meet with some man we weren’t told about, who offered us a horse and carriage ride to the pyramids. We told the driver we didn’t want this, but the man became angry, making it seem like we didn’t have a choice. Being jet lagged and in a very dodgy looking area we really didn’t feel we had a choice. He offered a price of 900 Pounds each and no possibility to barter and we were sent on our way. Our driver was very unhelpful. To make matters worse, the carriage driver stopped us after the pyramids tour asking us for money and refusing to take us back to our driver without a tip. If you want to see the pyramids take an Uber and pay the entrance fee and then choose for yourself whether you want a carriage or camel. That is our advice. Remainder of the staff were friendly and helpful. Hotel was dated but clean. Overall good value for money.
Aufenthalt von 5 Nächten im Juli 2019
Antwort von Inas Sultan am 29. Juli 2019
Dear Our Beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Sorry if you fill short in some service aspects specially the limousine service , the subject is under investigation, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2019
Antwort von Inas Sultan am 29. Juli 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 – Gut

Christophe

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Nice staff, OK room
Nice staff and very helpfull. It's far away from the center of Cairo but close to the giza-pyramids. Rooms we're good but maybe not what you can expect from a hotel from this caliber.
Aufenthalt von 3 Nächten im Juli 2019
Antwort von Inas Sultan am 14. Juli 2019
Dear Christophe We would like to thank you for your recent visit to Steigenberger Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Inas Sultan am 26. Juni 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 – Gut

CHIH-CHENG

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
原本以為是住官網照片上的大樓，結果是2樓花園小別墅，不過環境不錯，游泳池清潔。
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Inas Sultan am 26. Juni 2019
Dear Chihcheng We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sorry if you fill short in some service aspects, We promise to take the necessary corrective action to improve. Sincerely Inas Sulatn Quality Control Manager

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 13 Nächten im Juni 2019
Antwort von Inas Sultan am 26. Juni 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Inas Sultan am 28. Mai 2019
Dear Guest Thank You for your visit to our hotel and thank you for rating hope to see you soon again in our hotel Sincerely Inas Sultan Quality Control Manager

8/10 – Gut

VIktor, Aliso Viejo, CA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is really helpful and attentive to the needs of the guests. It is good to be so close to the pyramids.
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Inas Sultan am 7. Mai 2019
Dear Vlktor We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property looks nothing like the website, it is completely outdated. The staff are very slow at getting things done: requested iron three times, requested laundry twice. The best part about this hotel is the breakfast, that was the only thing satisfying about this place. Very disappointed.
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Inas Sultan am 6. Mai 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition and maintenance , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2019
Antwort von Inas Sultan am 2. Mai 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your Rating , we highly appreciate your concern, Sorry if we fill short in some service aspects , we promise to take the necessary action to improve. We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

4/10 – Schlecht

William

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Too hot to sleep and too noisy to sleep. No one he
The air conditioning in the main made a very loud rattle when on. It worked to provide some cooling. The air conditioning in the bedroom did NOT work. I could NOT SLEEP IN THE BEDROOM. IT WAS TOO HOT! I reported these problems but no one came to fix. Bathroom had mold growing on outside of tub and vents were very dusty. I had to sleep on cot in main room where the air conditioner there was very noisy. I reported this and I was told the room was old. So I paid for a hotel in which to sleep and could not sleep on the bed. I paid for three miserable nights. And when I asked to change my room no one could help!!
Aufenthalt von 3 Nächten im April 2019
Antwort von Inas Sultan am 2. Mai 2019
Dear William We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the room condition and maintenance ( A/C) , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Me gusto que esté cerca a la Pirmaides y las instalaciones me gustaron.
Aufenthalt von 1 Nacht im April 2019
Antwort von Inas Sultan am 6. Mai 2019
Dear Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, We look forward to welcoming you again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a beautiful setting - you can see the Pyramids if you stand at specific spots - like by the pools! The garden areas are well cared for and very pretty. Having the other 'sister' hotel is great - a newer pool and facility, is a nice balance to the older Cairo Pyramids. The concierge was not much help - and while he offered to setup a day trip (and he did)- he was always pushing for 'more-more-more' add-ons, bumping up the cost. He did not listen to what we wanted - when we finally got a 'taxi' to where we wanted to go (the Pyramids) - we were derailed with side stops that we didn't ask for - - meaning, he had 'connections' with those people to get kick-backs on what we might spend. One stop was a dirty back alley where they put on very heavy pressure to take a 'tour' on a horse and buggy to the pyramids area - it was an uncomfortable - and frankly - dangerous - situation. We refused, but it was brutal. So - we went to a different hotel after that to use their concierge! (who was great).
Aufenthalt von 7 Nächten im April 2019
Antwort von Inas Sultan am 6. Mai 2019
Dear Guest Let me thank you very much for mapping up the our Hotel to be your venue of accommodation during your stay in Cairo. Let me first thank you very much for bringing your unsatisfactory experience over to my attention, such feedback is always beneficial from our valued guests to improve our services. Please accept our sincere apologies for what all you encountered during your stay with us. We have taken our necessary action for avoiding such occurrences in the future.. Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. With all my Personal Regards, Inas Sultan Quality Control Manager

8/10 – Gut

John

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Poor service.
Service at the restaurant, especially during breakfast is non-existent. Large number of occupants and 1 waiter. Obviously he feels he is doing you a favor if he is servicing anything or bringing tea to your table.
Aufenthalt von 2 Nächten im April 2019
Antwort von Inas Sultan am 30. Apr. 2019
Dear John We would like to thank you for your recent visit to Cairo Pyramids Hotel . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern. we regret to hear about the problems that you have encountered and failed to meet your expectation in some aspect specially the Breakfast services and unfriendly attitude , so please accept my apology for the inconvenient caused during your stay. We have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sultan Quality Control Manager

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 5 Nächten im April 2019
Antwort von Inas Sutlan am 18. Apr. 2019
Dear Guest Thank You for rating our hotel Sorry for the inconveniences that you have encountered during your stay Please accept our apology Thanks and best regards

8/10 – Gut

Tim, Southampton, GB

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were absolutely fantastic, so friendly and engaging, they all made our stay really enjoyable. Location of the hotel is great, right next to pryamids and close to the sphinx. Pool is great, still a little chilly in april, but not so much that you cant enjoy it. Food and drink is a good standard, great value for money, no need to all inc as its very flexible, which really added to our week. My only criticisms would be to have basic amenities shop with priced goods, rather than that being a bartering session. It would also be nice to have tea and coffee making facilities in the room, but not essential as the room service is open 24hours and is reasonably priced. Overall we had a great holiday, thank you so much. To the staff , thank you for being so nice, and we hope to see you again.
Aufenthalt von 5 Nächten im April 2019
Antwort von Inas Sultan am 16. Apr. 2019
Dear Tim We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We liked the Convenience and locality of the hotel.
Aufenthalt von 2 Nächten im März 2019
Antwort von Inas Sultan am 16. Apr. 2019
Dear Guest We would like to thank you for your recent visit to our Hotel . It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable Sincerely Inas Sulatn Quality Control Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cleaner and more beautiful than expected. No complaints at all!
Aufenthalt von 2 Nächten im April 2019
Antwort von Inas Sultan am 8. Apr. 2019
Dear our beloved Guest We would like to thank you for your recent visit to Cairo Pyramids Hotel It was truly a pleasure to serve you. We are delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve. Together as a team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. Sincerely Inas Sultan Quality Control Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Bedside lights didn’t work. This was reported on the 2nd day but no one came to fix. A service charge of 12 percent on drinks ordered at the bar. Shower didn’t work. No do not disturb signs and maid entered room without knocking. Room shabby. Wine £27 per bottle. Dining room was freezing as air con on so high. Printer didn’t work so had to have written receipt on check out. Stale croissants at breakfast. The only reason I can think of that this hotel is five star is that it does have a good gym.
Aufenthalt von 7 Nächten im März 2019
Antwort von Inas Sultan am 30. Apr. 2019
Dear Our Beloved Guest Let me thank you very much for mapping up the Cairo Pyramids Hotel to be your venue of accommodation during your stay in Cairo. Let me first thank you very much for bringing your unsatisfactory experience over to my attention, such feedback is always beneficial from our valued guests to improve our services. Please accept our sincere apologies for the several incidents you encountered during your stay with us . We have will take our necessary action for avoiding such occurrences in the future.. Hoping that there is no negative impact is left from your last experience and looking forward welcoming you back soon. With all my Personal Regards, Inas Sultan Quality control Manager

6/10 – Okay

Corina, Miami

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Not what was expected looking at the pictures
In the same location they have the new and the old hotel. The photos you see in the web site are only of the new part but... when you get there if you book it from hotels.com the room you get is the old dusty ones also called bungalows. Very disapointing
Aufenthalt von 2 Nächten im März 2019
Antwort von Inas Sultan am 3. Mai 2019
Dear Corina Thank you for excusing us for the inconveniences that you have had encountered during your stay due to business situation. Therefore, I would like to thank you for giving us another chance to extend you our true excellence in hospitality hopping that the above can meet your satisfaction. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable Best Regards Inas Sultan Quality Manager

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im März 2019
Antwort von Inas Sultan am 1. Apr. 2019
Dear Guest Thank you for your good rating Hope you enjoyed your stay with us We look forward to host you again Thanks