2/10 – Ungenügend
Ana
Mit der Familie gereist
24. Juni 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was never upgraded nor was I ever offered to. I asked at check in if I could get upgraded and was told I would need to pay extra. They did have rooms available but I was told only for additional fee. I told the person that was checking me in that my reservation with Expedia said that I would be given a resort credit and room upgrade as this resort comes with VIP access she told me that she would check with the supervisor and when she came back she said that her supervisor had said no. It all went downhill after we were given a room that was dirty and dingy and dark very depressing. I called the front desk and asked for a different room and I spent the next two days waiting to be moved but never got upgraded. I got a call to our room from someone only after I answered my Expedia review of my check in that asked if we received the vip experience and I wrote no. We have been coming to this resort for the past few years and in the past we have loved it as you check in you are greeted in a special way and taken to different area for a VIP check in and have offered room upgrades. But this time something went terribly wrong it seemed as this is no longer offered. It was our anniversary celebration and was not the way we were expecting . We had already planned to go back later this year with our daughters and their families but Sadly I don’t think I will be going back.
Ana
Aufenthalt von 7 Nächten im Juni 2024