Dear FlanneryThank you for the wonderful score! We hope we may welcome you back soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Mr SvenThank you very much for this beautiful score, to award us the maximum.Very pleased to read that we were able to meet your expectations.We certainly hope to welcome you again in our beautiful city and our nice hotel! Kindest regards and wishing you a lovely day, Els, Sales & Marketing

Dear DierkThank you very much for this beautiful score and to award us with the maximum. We certainly hope to welcome you again in our hotel and nice city! Kindest regards and wishing you a lovely day, Els, Sales & Marketing

Sehr geehrter Herr Dennis herzliche Grüße aus dem Grand Hotel Casselbergh Brugge und vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir freuen uns, dass Sie unsere strategische Lage, unsere Bar und das freundliche Personal schätzen. Wir hoffen, Sie bald wieder als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen, Wünschen oder Anregungen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen Els, Sales & Marketing

Sehr geehrte Herr LutzVielen Dank für Ihre Bewertung. Es freut uns sehr zu hören, dass Ihnen der Aufenthalt bei uns gefallen hat. Wir würden uns freuen, Sie vielleicht eines Tages wieder bei uns begrüßen zu dürfen.Beste Grüße, Els, Sales & Marketing

Sehr geehrte Frau DanielaVielen Dank für deine Bewertung. Es freut uns sehr zu hören, dass dir der Aufenthalt mit Fruhstuck bei uns gefallen hat. Wir würden uns freuen, dich vielleicht eines Tages wieder bei uns begrüßen zu dürfen.Beste Grüße, Els, Sales & Marketing

Sehr geehrter Herr Helmut, vielen Dank für Ihre Rückmeldung. Es freut uns zu lesen, dass Sie Ihren Aufenthalt genossen haben und wir hoffen, Sie bald wieder begrüßen zu dürfen. Mit herzlichen Grüßen Els, Sales & Marketing

Dear Simon Thank you very much for giving us such a nice score! We have taken note of your comment. concerning our carpark. We want to thank you for your feedback because it helps us to improve our service time and time again. Very kind regards and wishing you a lovely day. Warm regards, Els, Sales & Marketing

Guten Tag, Ralph, Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben. Schön, dass Sie Ihren Aufenthalt genossen haben und dass das Grand Hotel Casselbergh für Sie der ideale Ausgangspunkt war, um die schöne Stadt Brügge zu erkunden. Was den Zimmerservice für die Flasche Champagner betrifft, die Sie bestellen wollten, so werden wir dies sicherlich intern besprechen. Schließlich sollen unsere Gäste unseren Zimmerservice rund um die Uhr in Anspruch nehmen können. Möglicherweise gab es ein internes Kommunikationsproblem. Mit freundlichen Grüßen, Egon Lagrou

Thank you very much for this nice review. We certainly hope to welcome you again in the future!

Guten Tag Sascha, Vielen Dank für die hervorragende Bewertung, die Sie unserem Hotel gegeben haben, und die schöne Rezension. Wir freuen uns zu hören, dass Sie einen fantastischen Aufenthalt bei uns hatten und die schöne Stadt Brügge genossen haben. Übrigens: Das Hotel verfügt über eine Tiefgarage, in der Sie Ihr Auto für 25 € pro Nacht abstellen können. Die erwähnten öffentlichen Parkplätze sind natürlich auch vorhanden. Mit freundlichen Grüßen, Egon Lagrou

Hi Samantha, Thank you very much for this excellent score. It's great to hear that our underground parking garage was a convenient facility for you right in the center of Bruges and that you enjoyed the beauty and comfort of Grand Hotel Casselbergh. We look forward to welcoming you again in the future! Kind regards, Egon Lagrou Assistant General Manager

Thank you very much for this excellent score. It's great to hear that Grand Hotel Casselbergh was the perfect base for you in the center of Bruges to enjoy this beautiful city. We look forward to welcoming you again in the future!

Thank you very much for this excellent score. It's great to hear that Grand Hotel Casselbergh was the perfect base for you in the center of Bruges to enjoy this beautiful city. We look forward to welcoming you again in the future!

Thank you for your excellent score. We hope you enjoyed your stay and look forward to welcoming you again in the future!

Dear Lyla, Thank you for the wonderful review! We're pleased to read that you've enjoyed your stay at Grand Hotel Casselbergh and that our prime location as well as our decor contributed to the overall experience. Our hotel being in a historical building does indeed come with it's restrictions regarding accessibility by elevator. Please note that to get to the reception an elevator can be taken from the ground floor to the reception floor (R) and if you ever need assistance with the heavy luggage we'd be more than happy to help. We hope we may have the pleasure of welcoming you back as our guests soon. Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Gerardo, Thank you for the positive review and your compliments to our breakfast! We're happy that all was well during your stay.We hope we may welcome you back some time soon! Warm Regards Morgan Co-Front Office Manager

Beste Rob, Hartelijk bedankt voor het schrijven van deze review en voor deze prachtige score. Wij zijn verheugd te vernemen dat u genoten heeft van een aangenaam verblijf en u onze kamers en bovenal de vriendelijkheid van ons personeel kon waarderen. Wij hopen u in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groetMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear StephenThank you for the excellent score! We are pleased to hear that our prime location and lobby/ bar area contributed to your overall experience. We hope we may welcome you back sometime soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Madeleine, Thank you for staying at Grand Hotel Casselbergh. We're sorry to hear that the room wasn't really what you expected it to be. We do offer a wide selection of different roomtypes with different sizes and each roomtype should be advertised online with the correct surface size. After check-in if the room is not entirely to your liking you can always mention this to the front desk, when available we'd be more than happy to help arrange a room that you prefer more. Regarding the carpet, we'll certainly take your comments to our housekeepig department as they'll fix this accordingly. Nevertheless, we do hope you've enjoyed your stay in Bruges and the early check-in. Warm RegardsMorgan Co-Front Office Manager

Beste Mevrouw Hoonaard,Hartelijk bedankt om uw ervaring met ons te delen.Jammer dat we een 10/10 missen, want dit is ons uitgangspunt, jullie een top verblijf aanbieden, een unieke ervaring.We zijn verrast om te vernemen dat u de wellnessfaciliteiten als minder positief heeft ervaren, aangezien de meeste van onze gasten hier doorgaans zeer tevreden over zijn. Ook betreuren we het dat het uitgebreide ontbijtbuffet niet aan uw verwachtingen heeft voldaan.Uw opmerkingen zullen doorgegeven worden aan de desbetreffende departementen. Toch hopen we u alsnog in de toekomst terug te mogen verwelkomen!Met vriendelijke groeten,Elise Co-Front Office Manager

Dear Lisa, Thank you greatly for the amazing feedback and your kind words. We are absolutely pleased to read that you've enjoyed a wonderful stay and that our entire team and our prime location added to the overall experience. We hope we may have the pleasure of welcoming you back in the (near) future! Warm RegardsMorgan Co-Front Office Manager

Dear Peter, Thank you for your perfect score! We hope we may welcome you back some time soon. Kind RegardsMorgan Co-Front Office Manager

Dear Mr Martijn,First of all, we’re terribly sorry to hear that your stay got clouded due to an unfortunate incident with your car. This is indeed not the level of service that we strive to provide, and we do sincerely regret this occurrence. It might have been that your e-mails didn’t arrive rightfully, would it be possible to resend them again so we can respond properly? This way we hope we’ll be able to provide a satisfactory outcome for both parties involved. Warm RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Albert, Thank you for the wonderful score! We're pleased to read that you've enjoyed your stay and that the large selection of fresh breakfast items contributed to that. We hope we may welcome you again in the near future! Kind RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Susan, Thank you for taking the time to write such a positive and hartwarming review. We highly appreciate your kind words and the perfect score. We hope we may welcome you back in the future for another wonderful stay! Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Thomas, Thank you for the perfect score and lovely review! We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our beautiful interior contributed to the overall exeprience. We hope to welcome you back soon! Best RegardsMorgan Grand Hotel Casselbergh