Außenbereich

Bewertungen von Hotel Luc, Autograph Collection

Hotel Luc, Autograph Collection
Charlottenstrasse 50, Berlin, BY

Bewertungen

9,4

Außergewöhnlich

45 von insgesamt 58 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
9 von insgesamt 58 Gästebewertungen haben eine Bewertung von 8 - Gut" "
3 von insgesamt 58 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 58 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 58 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,4/10

Personal & Service

9,2/10

Ausstattung

9,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Markus

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Luc, Autograph Collection am 25. Nov. 2023
Lieber Markus,wir bedanken uns herzlichst für Ihren Aufenthalt in unserem Hotel Luc, Autograph Collection. Es ist großartig zu entnehmen, dass Sie Ihren Aufenthalt fast vollsten genossen haben. Wir hoffen auf ein baldiges Wiedersehen!Mit den besten GrüßenIhrHotel Luc, Autograph Collection

10/10 – Hervorragend

Josefine

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Luc Team am 20. Mai 2023
Liebe Josefine,vielen Dank für Ihr positives Feedback und für Ihren Aufenthalt in unserem Hotel Luc, Autograph Collection.Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt in vollen Zügen genossen haben und wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.Beste Grüße vom Gendarmenmarkt,Ihr Hotel Luc Team

10/10 – Hervorragend

Jörg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schön zentral gelegenes Hotel mit traumhaft schöner Ausstattung.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Günther am 7. Feb. 2023
Sehr geehrter Jörg, vielen Dank für Ihre freundliche Bewertung. Wir freuen uns das Sie Ihren Aufenthalt genießen konnten und würden uns freuen Sie wieder bei uns Willkommen heißen zu dürfen. Mit freundlichen Grüßen

10/10 – Hervorragend

Joerg

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Hotel Luc Team am 18. Jan. 2023
Lieber Joerg,haben Sie vielen Dank für Ihre positive Bewertung. Es ist uns sehr wichtig, dass sich unsere Gäste in unserem Hause wohl fühlen und wir uns in unserer Servicequalität stetig weiter steigern können. Wir freuen uns schon jetzt, Sie bei Ihrem erneuten Aufenthalt in der Bundeshauptstadt Ihr erneutes zu Hause sein zu dürfen. Mit den besten Grüßen aus dem Hotel Luc GendarmenmarktIhr Hotel Luc Team

8/10 – Gut

Sven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sightseeing absolutely yes - Business not really
Perfekte Lage, sehr freundliches Personal, Essen sehr geschmackvoll - aber…. Kein Business Center, kein Meetingraum. Also für eine Businessreise nur bedingt geeignet.
Aufenthalt von 2 Nächten im November 2022
Antwort von Hotel Luc Team am 17. Nov. 2022
Lieber Sven,vielen Dank, dass Sie sich die Zeit genommen haben und Ihren Aufenthalt bei uns im Haus haben Revue passieren lassen.Es freut uns, dass unser Hotel für Sie der perfekte Ausgangspunkt für Ihre Berlin-Erkundungstour war. Wir als Hotel sind eher auf dieses Business ausgelegt und möchten eher zweitrangig als reines Business Hotel gesehen werden.Dennoch werden wir Ihre Punkte mit aufnehmen und schauen, inwiefern wir uns dort verbessern können.Wir würden uns freuen, Sie auch demnächst bei uns im Haus begrüßen zu dürfen.Mit freundlichen Grüßen aus BerlinIhr Hotel Luc Team

10/10 – Hervorragend

M

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, luxurious and modern and great view of Gendermarkt square.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Luc am 14. Mai 2024
Dear M,Thank you very much for taking the time to share such a wonderful review and for giving us such an excellent rating with all of us here at Hotel Luc Autograph Collection, we sincerely appreciate hearing from our guests how they enjoyedtheir stay with us.The team at Hotel Luc Autograph Collection will be delighted to read that they stood out to you during your visit, and were able to leave such a memorable impression.It was a pleasure to welcome you to Hotel Luc Berlin, Autograph Collection and we hope to see you again soon.Sincerely,Hotel Luc Team

10/10 – Hervorragend

Catherine

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Luc Team am 16. Mai 2024
Dear Catherine, Greetings from Hotel Luc Berlin, Autograph Collection. Thank you for taking the time to share your feedback with us following your recent stay at Hotel Luc Berlin and we are thrilled to see that you had such a wonderful break away, coming out well rested and refreshed! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that we may have the opportunity to welcome you back on a future occasion to ensure we can leave a much more memorable impression on you. Have a fabulous day and kind regards, Hotel Luc, Autograph Collection

10/10 – Hervorragend

Orestes, hialeah

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, modern and great service.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Luc, Autograph Collection am 11. Mai 2024
Dear Orestes,Thank you for taking the time to complete the Hotel Review and for giving us such an excellent rating, much appreciated! We are delighted that everything was to your liking and that again, you had an enjoyable stop over in Berlin.It was a pleasure to welcome you to Hotel Luc Berlin, Autograph Collection and we hope to see you again soon.Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

10/10 – Hervorragend

dolores

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was wonderful
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Luc Team am 27. Feb. 2024
Dear Dolores,thank you very much for taking the time to share such positive feedback and for staying with us at our Hotel Luc, Autograph Collection.We are happy to hear that you were able to enjoy your stay to the fullest stay and look forward to welcoming you in Berlin again soon! Best regards,Your Hotel Luc Team

4/10 – Schlecht

Franck

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Grandeur et décadence
Mauvaise expérience, manque de professionnalisme de l’accueil qui n’a pas déclaré mon voyage d’affaires et m’a contraint à payer des taxes de séjour. Chambre sombre à la climatisation bruyante. Qui plus est, un établissement qui arbore une déco limite, où des casques à pointes, de funeste réputation, sont pourtant mis en valeur. J’irai ailleurs, j’ai connu mieux pour moins cher.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Luc Team am 30. Jan. 2024
Dear Franck,We apologize the inconveniences made during your stay at Hotel Luc, Autograph Collection. Every appraisal helps us to scrutinize and optimize our service procedures. Compliments as well as constructive criticism are fundamentally for our daily work at our industry. We would like to convey to our guests the highest possible standard of comfort, security and always excellent service. We would be pleased if you are allowed to welcome us again despite the inconvenience during your last stay. We look forward to welcoming you back soon in Berlin.Best regards from Berlin

10/10 – Hervorragend

AHMAD

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very nice and made our stay very easy and enjoyable
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Luc Team am 30. Jan. 2024
Dear Ahmad,Thank you very much for describing your experiences during your stay at Hotel Luc, Autograph Collection. Your compliments are very pleased to us, which we will of course share with all colleagues. We look forward to welcoming you back soon in Berlin.Best regards from the Gendarmenmarkt,

10/10 – Hervorragend

Niels-Ulrik

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastisk hotel
Fantastisk hotel: standard og beliggenhed i top.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hotel Luc Team am 30. Jan. 2024
Lieber Niels,Ihre Komplimente über unsere Mitarbeiter erfreuen uns sehr, welche wir selbstverständlich mit allen Kollegen teilen werden. Haben Sie vielen Dank für Ihren Aufenthalt sowie Ihre positive Rückmeldung zu Ihrem Aufenthalt im Hotel Luc. Wir freuen uns schon jetzt, Sie bald wieder im Hotel Luc begrüßen zu dürfen. Bis dahin verbleiben wir mit den besten Grüßen aus der Bundeshauptstadt Berlin

10/10 – Hervorragend

Riikka

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Luc Team am 30. Jan. 2024
Dear Riikka,thank you very much for taking the time to answer our guest survey. It is a great thing to let us share your experiences for your stay at Hotel Luc, Autograph Collection.We are very pleased that you had enjoyed your stay to the fullest. Thank you for appreciating the hospitality of our employees.We look forward to welcoming you back soon in Berlin.Best regards from the Gendarmenmarkt,

10/10 – Hervorragend

john

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms were very spacious and the breakfast at Heritage was top notch. The hotel is quiet yet most places are close enough to walk to.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Luc Team am 6. Jan. 2024
Dear John,thank you very much for taking the time to share such positive feedback and for staying with us at our Hotel Luc, Autograph Collection.We are happy to hear that you were able to enjoy your stay to the fullest and that you were able to take advantage of our prime location right in the heart of Berlin as well as our delicious A-la-carte breakfast.We look forward to welcoming you again soon!Greetings from Gendarmenmarkt,Your Hotel Luc Team

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023
Antwort von Hotel Luc Team am 6. Dez. 2023
Dear Sara, thank you for taking the time to leave such good feedback and for staying with us at our Hotel Luc, Autograph Collection.We are very pleased to hear that you were able to enjoy your stay to the fullest and we are looking forward to welcoming you again soon. Best regards,Your Hotel Luc Team

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our stay. Great location and clean. Walkable to most part of the city.
Aufenthalt von 6 Nächten im November 2023
Antwort von Hotel Luc, Autograph Collection am 29. Nov. 2023
Dear Andrew,Thank you for taking the time to complete the Hotel Review and for giving us such an excellent rating, much appreciated! We are delighted that everything was to your liking and that again, you had an enjoyable stop over in Berlin.Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

6/10 – Okay

Jorge

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The cleaning in my room was terrible. I stayed 5 nights and the side tables had a lot of dust. It was not cleaned any day. The trash can in the bathroom was not emptied any day. Although it is a good location, the service is very bad.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Hotel Luc Team am 19. Okt. 2023
Dear Jorge,We apologize the inconveniences made during your stay at Hotel Luc, Autograph Collection. Every appraisal helps us to scrutinize and optimize our service procedures. Compliments as well as constructive criticism are fundamentally for our daily work at our industry. We would like to convey to our guests the highest possible standard of comfort, security and always excellent service. We would be pleased if you are allowed to welcome us again despite the inconvenience during your last stay. Best regards from Berlin,

10/10 – Hervorragend

Lorna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved our 4 night stay in Berlin at the Hotel Luc. Perfectly situated for visiting all the main tourist spots, and also conveniently close to coffee shops, restaurants and upscale stores. Highly recommend walking across the street to the French Cathedral and climbing the 267 steps to the bell tower for the beautiful view of the city.
Antwort von Hotel Luc, Autograph Collection am 13. Okt. 2023
Dear Lorna, Thank you very much for having chosen us during your stay in Berlin.We are pleased to know you had such a nice stay while visiting us taking advantage of our privileged location at the Gendarmenmarkt. We also are delighted to read that we managed not only to met but also to exceed your expectations.Looking forward to hosting you again soon. Best regards, Your Hotel Luc, Autograph Collection

8/10 – Gut

Christian

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hotel Luc, Autograph Collection am 11. Okt. 2023
Dear Christian,many thanks to you for taking out time to leave us a feedback during your recent stay with us.This feedback is very important to us as it allows us the opportunity to keep providing excellent service to our lovely guest.We are so excited to hear that you had a wonderful stay, and we sincerely look forward to receiving you again in the near future.Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

10/10 – Hervorragend

Vasilios

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best hotels I’ve stayed in. Beautiful, clean, comfortable room with all modern amenities. Staff was always super nice and very helpful.
Aufenthalt von 7 Nächten im September 2023
Antwort von Hotel Luc, Autograph Collection am 7. Okt. 2023
Dear Vasilios,Greetings from Hotel Luc Berlin, Autograph Collection.Thank you for taking the time to share your feedback with us following your recent stay at Hotel Luc Berlin and we are thrilled to see that you had such a wonderful break away, coming out well rested and refreshed! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that we may have the opportunity to welcome you back on a future occasion to ensure we can leave a much more memorable impression on you. Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

10/10 – Hervorragend

heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very beautiful hotel, friendly staff, impeccably clean, perfect stay.
Aufenthalt von 3 Nächten im September 2023
Antwort von Front Office Team Hotel Luc am 25. Sept. 2023
Dear Heather, first I want to thank you that you took the time to give us a survey after your stay. We are glad that you were able to enjoy your stay to the fullest and would love to welcome you back in our hotel. With best Regards

8/10 – Gut

Fiona

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Front desk staff were excellent but the service in the restaurant was poor. The bar also doesn't open any later than the restaurant so can't get a drink past 10.45pm which is too early to close a hotel bar.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Hotel Luc Team am 17. Sept. 2023
Dear Fiona,thank you very much for taking the time to share your feedback and for staying with us at our Hotel Luc, Autograph Collection.We are very pleased to hear that you felt welcomed and well treated by our Front Desk staff way right away and we are sorry to hear that you did not feel the same about our restaurant staff. I will make sure to forward your feedback to our food and beverage management so that appropriate measures can be taken. Same goes for the opening times of our bar of course.Again, we thank you for your feedback and your kind words.We are looking forward to welcoming you again soon.Greetings from Gendarmenmarkt,Your Hotel Luc Team

10/10 – Hervorragend

june

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quite and convenient
Aufenthalt von 3 Nächten im September 2023
Antwort von Hotel Luc, Autograph Collection am 17. Sept. 2023
Dear June, Thank you very much for having taken some of your time on giving us your feedback about your recent stay with us. We are glad to see that you had a pleasant stay. Looking forward to welcoming you again in the future. Best regards, Your Hotel Luc, Autograph Collection

10/10 – Hervorragend

Majella

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von Hotel Luc Team am 16. Sept. 2023
Dear Majella,thank you very much for taking the time to share such positive feedback and for staying with us at our Hotel Luc, Autograph Collection.We are pleased to hear that you were able to enjoy your stay to the fullest and we are looking forward to welcoming you in Berlin again soon!Greetings from Gendarmenmarkt,Your Hotel Luc Team

8/10 – Gut

Jennifer

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I did not like the breakfast set up.. if you pay the high fee to include breakfast, you are given a €39/day breakfast budget to order off the a La Carte menu.. Water was €5, cappuccino €8, etc.. when the “bill” comes you are asked to tip. I just stayed at a 5* hotel in Vienna, where not only was breakfast cheaper, but it had a buffet of pastries, cheese and cold cuts, lox, eggs & sausage & bacon, caviar, pate, five types of champagne, fresh juice, as many coffee drinks as you want, plus an a La carte menu to order off of which is included. The property was fine, no real amenities other than a gym. The location is very walkable.. I would not stay here again due to the breakfast. Also — you are not refunded if you don’t order to the €39 daily budget.
Aufenthalt von 4 Nächten im August 2023
Antwort von Hotel Luc Team am 27. Aug. 2023
Dear Jennifer,thank you for staying with us and for taking the time to share your feedback.We are pleased to hear that you were able to take advantage of our prime location in the heart of Berlin and that you did enjoy the property itself. Besides a gym we actually do have a spa as well, which is located on the seventh floor and includes a sauna, steamroom and yoga area. We are sad to hear that you were unable to enjoy our breakfast and hence would not choose to stay at our property again. From our experience 39,00 per person usually suffice, seeing as they do cover one egg dish, one hot drink and one etagere, which includes a variety of different breads and pastries, as well as a large selection of cheese, cold cuts, fruit, vegetables and even cereal.We thank you for your constructive feedback and we will happily forward it to our food and beverage team, so we can further enhance the breakfast experience that we offer.Greetings from Gendarmenmarkt,Your Hotel Luc Team

10/10 – Hervorragend

Danielle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel with a spectacular view !
Aufenthalt von 3 Nächten im August 2023
Antwort von Hotel Luc, Autograph Collection am 15. Aug. 2023
Dear Danielle,we much appreciate your recent stay at our Hotel Luc, Autograph Collection as well as your great survey. It is nice to know that you loved the view from your guest room to french cathedral and TV tower. We guess that the balcony also provided a nice benefit. We are looking forward to welcoming you once again, soon.Best wishes,YourHotel Luc, Autograph Collection

10/10 – Hervorragend

Valentina

Aufenthalt von 3 Nächten im August 2023
Antwort von Hotel Luc, Autograph Collection am 26. Aug. 2023
Dear Valentina,we much appreciate your recent stay at our property. It is great so see that you enjoyed it to the fullest. Valentina, we would be more than happy if you would book as once again when you return to Berlin.Best wishes,YourHotel Luc, Autograph Collection

10/10 – Hervorragend

Mark, Redwood City

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great spot if you want to hit all of the big sights in walking distance. Food options in the area are ok.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Hotel Luc, Autograph Collection am 28. Juni 2023
Dear Mark,Greetings from Hotel Luc Berlin, Autograph Collection.Thank you for taking the time to share your feedback with us following your recent stay at Hotel Luc Berlin and are thrilled to see that you had such a wonderful break away, coming out well rested and refreshed! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do hope that we may have the opportunity to welcome you back on a future occasion to ensure we can leave a much more memorable impression on you. Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Jasmin am 9. Juni 2023
Dear Guest,thank you very much for taking the time to share such positive feedback and for staying with us at Hotel Luc, Autograph Collection!We are pleased to hear that you enjoyed your stay to the fullest and we are looking forward to welcoming you again soon.Greetings from Gendarmenmarkt,JasminFront Desk AgentHotel Luc, Autograph Collection

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Hotel Luc am 6. Juni 2023
Dear Sara,We appreciate your positive feedback for your stay at our property.It is important for us that our international hotel guests feel completely comfortable during their stay. We are looking forward to seeing you again at your next stay. For further assistance, please do not hesitate to contact us at any time. We would appreciate your next reservation inquiry by phone or email.Best regards from the Gendarmenmarkt,Hotel Luc

10/10 – Hervorragend

M

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Anniversary get away
Very friendly staff gave good recommendations on where to eat and drink. Check in and out very smooth. Excellent Hotel with great facilities. Very clean throughout
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Hotel Luc am 2. Juni 2023
Dear M, thank you so much for your stay with us at Hotel Luc, Autograph Collection and for taking the time for such wonderful feedback. Especially, your comment about our staff makes us very proud. We are happy to hear that we were able to make you trip even more memorable. We hope to see you here in Berlin soon again. Best regards, Your Hotel Luc Team

10/10 – Hervorragend

Kiaran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a beautiful hotel, and the staff were knowledgeable and very helpful. We had a wonderful weekend there
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Hotel Luc am 15. Mai 2023
Dear Kiaran,Thank you very much for taking the time to answer our guest survey. It is a great thing to let us share your experiences for your stay at Hotel Luc, Autograph Collection.We are very pleased that you had enjoyed your stay to the fullest. Thank you for appreciating the hospitality of our employees.We look forward to welcoming you back soon in Berlin.Best regards from the Gendarmenmarkt,Hotel Luc

10/10 – Hervorragend

Jean-Sebastien

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Hotel Luc am 15. Mai 2023
Sehr geehrter Herr Jean-Sebastian,vielen Dank, dass Sie sich die Zeit genommen haben und uns Ihre Rückmeldung zu Ihrem Aufenthalt im Hotel Luc haben zukommen lassen. Es freut uns sehr, dass Sie Ihren Aufenthalt in vollen Zügen genossen haben und die Lage am Gendarmenmarkt sowie die Gastfreundschaft unserer Mitarbeiter sehr zu schätzen wussten. Wir freuen uns schon jetzt, Sie bald wieder im Hotel Luc begrüßen zu dürfen. Bis dahin verbleiben wir mit den besten Grüßen aus der Bundeshauptstadt Berlin Ihr Hotel Luc

10/10 – Hervorragend

Nigel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly and helpful staff . Lovely room
Aufenthalt von 4 Nächten im April 2023
Antwort von Front Office Team Hotel Luc am 29. Apr. 2023
Dear Nigel, I want to thank you that you took the time to give us an evaluation after your stay. We are glad to see that you were able to enjoy your stay and would love to be your host again. Your compliments will be shared with the whole team. Best Regards

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Front Office Team Hotel Luc am 26. Apr. 2023
Dear Guest, first I want to thank you that you took the time to give us a rating after your stay. We are glad to see that you were able to enjoy your stay. If you have any further questions please don't hesitate to ask. Best Regards

10/10 – Hervorragend

Harmeet

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I thoroughly enjoyed my stay. Excellent staff and very located hotel.
Aufenthalt von 3 Nächten im April 2023
Antwort von Hotel Luc am 26. Apr. 2023
Dear Harmeet,Thank you very much for taking the time to answer our guest survey. It is a great thing to let us share your experiences for your stay at Hotel Luc, Autograph Collection.We are very pleased that you had enjoyed your stay to the fullest. Thank you for appreciating the hospitality of our employees.We look forward to welcoming you back soon in Berlin.Best regards from the Gendarmenmarkt,Hotel Luc

10/10 – Hervorragend

Mitchell

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This is the place.
The location, comfort, ambiance, luxury and price was absolutely incredible. Moreover, the staff was helpful, friendly and knowledgeable. This is the place to stay in central Berlin.
Aufenthalt von 6 Nächten im April 2023
Antwort von Hotel Luc, Autograph Collection am 24. Apr. 2023
Dear Mitchell,Thank you very much for taking the time to share such a wonderful review and for giving us such an excellent rating with all of us here at Hotel Luc Autograph Collection, we sincerely appreciate hearing from our guests how they enjoyed their stay with us and most importantly to also hear what we are doing well and where we can improve - to continue to ensure we are improving our overall guest experience. The team at Hotel Luc Autograph Collection will be delighted to read that they stood out to you during your visit, and were able to leave such a memorable impression.Should you have any further enquiries, please do not hesitate to contact us at any time.Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

10/10 – Hervorragend

Gabrielle

Aufenthalt von 6 Nächten im April 2023
Antwort von Hotel Luc, Autograph Collection am 18. Apr. 2023
Dear Garbielle,we appreciate your rating for your stay at our property. It is awesome to see that you enjoyed it to the fullest.We hope to welcoming you once again in Berlin.YourHotel Luc, Autograph Collection

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great quality hotel conveniently located, beautifully presented. Wonderful sauna/spa area. Staff extremely pleasant and accommodating.
Aufenthalt von 1 Nacht im April 2023
Antwort von Hotel Luc, Autograph Collection am 18. Apr. 2023
Dear Andrew,We appreciate your recent stay at Hotel Luc, Autograph Collection. It was our pleasure to accommodate you and we are very happy about your experience which you shared with us. It is great to hear that our hosts meet you well and that you enjoyed the conversations with them. The SPA area is well equipped with a finish sauna as well as steem bath and yoga area - the key point is the great view to the Gendarmenmarkt. Hope to see you back soon.Best regards,Your Hotel Luc, Autograph Collection

10/10 – Hervorragend

jo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel, well positioned
Aufenthalt von 3 Nächten im März 2023
Antwort von Hotel Luc am 4. Apr. 2023
Dear Jo,Thank you very much for describing your experiences during your stay at Hotel Luc, Autograph Collection. Your compliments are very pleased to us, which we will of course share with all colleagues. For further assistance, please do not hesitate to contact us at any time. We would be grateful if you were to be with us again soon. Best regards from the capital of Germany,Hotel Luc

8/10 – Gut

Mary Carolyn

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel within easy walking distance of many historic sites. Staff were very friendly and helpful when needed.
Aufenthalt von 3 Nächten im März 2023
Antwort von Team Hotel Luc am 26. März 2023
Dear Mary Carolyn,thank you very much for taking the time to send us such positive feedback and for staying at our hotel Luc, Autograph Collection.We are very happy to hear that you were able to take advantage of our prime location in the centre of Berlin. Also we are glad to hear that you thought our staff was friendly and able to assist you with all your needs. It is our goal to provide the best possible service to all of our guests and we are happy to hear that you enjoyed your stay.We cherish your feedback so thanks again for your message.We are looking forward to welcoming you in Berlin again soon.Kind regards,Team Hotel Luc

10/10 – Hervorragend

Mehmet

Aufenthalt von 6 Nächten im März 2023
Antwort von Hotel Luc, Autograph Collection am 20. März 2023
Dear Mehmet,we appreciate your recent stay at Hotel Luc, Autograph Collection. It is a great to see that you enjoyed it to the fullest.We hope to seeing you back soon. Best regards,YourHotel Luc, Autograph Collection

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023
Antwort von Hotel Luc, Autograph Collection am 16. März 2023
Dear Ladies and Gentlemen,many thanks to you for taking out time to leave us a feedback during your recent stay with us.This feedback is very important to us as it allows us the opportunity to keep providing excellent service to our lovely guest.We are so excited to hear that you had a wonderful stay, and we sincerely look forward to receiving you again in the near future.Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

8/10 – Gut

Devin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful hotel in a great location
Hotel Luc is a beautiful, boutique-like hotel that overlooks the elegant Gendarmenmark Square. Service and amenities were wonderful, rooms are nicely appointed although ours was a little small (although the gorgeous view more than made up for it!). The hotel's bar and restaurant is beautiful but the breakfast was a bit lacking in comparison to what I've experienced at comparable luxury hotels throughout Europe. All in all, a terrific experience and we would gladly visit again!
Aufenthalt von 3 Nächten im März 2023
Antwort von Hotel Luc, Autograph Collection am 14. März 2023
Dear Devin,thank you for taking the time to provide your feedback regarding your recent stay with us at the Hotel Luc, Autograph Collection.We're glad to hear that you thoroughly enjoyed your stay with us. We're happy to hear that you found our location to be very convenient and our amenities to suffice your needs. Thank you again for taking the time to provide us with your feedback, and we look forward to serving you again soon.Best regards from the Gendarmenmarkt, Hotel Luc, Autograph Collection

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Pas encore parfait
Hôtel correct, rapport qualité prix à améliorer
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Hotel Luc, Autograph Collection am 17. Feb. 2023
Dear Ladies and Gentlemen,we are sorry to learn you left feeling disappointed with your stay. Our goal is to provide comfort and convenience to all of our guests, and we understand your dismay if this was not reflective of our Brand Standards. Know that your feedback will open doors for enhancement to avoid any uncertainty.We all hope to have the opportunity to welcome you back and deliver the faultless hotel experience you deserve.Best regards from the Gendarmenmarkt,Hotel Luc, Autograph Collection

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Décevant
Hôtel mignon propre récent. Mais à ce niveau d’étoiles (5), il est très décevant d’avoir des rideaux black-out qui sont trop courts donc pas possible d’avoir d’obscurité pour dormir mieux. Le service de chambre passe l’aspirateur hurlant à 10h du matin le dimanche, donc aussi infernal. Capsules de café non renouvelées, beaucoup de choses anormales. Rapport qualité prix non justifié. Nous avions 2 chambres sur 4 nuit, dont une suite. Budget non justifié. Quartier OK. Je ne reviendrai pas dans cet hôtel à Berlin. DD
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Hotel Luc, Autograph Collection am 16. Feb. 2023
Dear Ladies and Gentlemen,thank you for taking the time to share with us your feedback from your recent stay with us.It does go without saying that we were very disappointed to see that your overall stay was not as great as we had hoped and had set out to provide and the additional information that you have since provided us with has been very useful to understand which areas require more attention in order to improve our guest experience. Our goal is to provide comfort and convenience to all of our guests, and we understand your dismay if this was not reflective of our Brand Standards. Know that your feedback will open doors for enhancement to avoid any uncertainty.Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.We do hope that we may have the opportunity to welcome you back again as your host for your next visit to Berlin and to have the chance to ensure that you leave with a much more favorable impression.Have a fabulous day and kind regards,Hotel Luc, Autograph Collection

10/10 – Hervorragend

Marc

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the finest hotels I've stayed at in Berlin, with excellent service from check in to departure and beautiful, thoughtfully designed interiors. Highly recommended.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Hotel Luc, Autograph Collection am 13. Feb. 2023
Dear Marc,Thank you very much for your stay at Hotel Luc, Autograph Collection - we are very pleased that you enjoyed it in one of our Luc Corner Suites to the fullest.It is great for us to read that you put the diligence as well as the motivation of our employees in the foreground and simply as well as exclusively had positive experiences during your days.Since you do not mention any of our areas in particular, we conclude that you have gathered them independently. A fact that pleases us even more.Furthermore, it is great that we were able to convince you during your stay, that you have already become a Luc ambassador and that you highly recommend our house to all others.We hope to see you again soon, when the federal capital is again on your itinerary.With best regardsTeam of Hotel Luc, Autograph Collection

10/10 – Hervorragend

Hernando

Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Hotel Luc, Autograph Collection am 28. Dez. 2022
Dear Mr. Hernando,many thanks to you for taking out time to leave us a feedback during your recent stay with us.This feedback is very important to us as it allows us the opportunity to keep providing excellent service to our lovely guest.We are so excited to hear that you had a wonderful stay and we sincerely look forward to receiving you again in the near future.Have a fabulous day and kind regards,Hotel LucAutograph Collection

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beklentinin Altında
Genel olarak güzel bir otel. Bulunduğu konum gayet iyi. Çalışanlar çok ilgili. Ancak otel 5 yıldızlı otel koşullarını sağlamıyor. Örneğin oda içi kitler, içecekler vb çok kısıtlıydı. Kahvaltının açık büfe olmasını beklerdik. Çok çok kısıtlıydı. 4 gece konakladık ancak akşamları restaurantta bir şeyler içmek istediğimizde otel müşterilerine öncelik verilmiyor, uzun süre beklemeniz gerekiyor. Yaşadığımız bir diğer olumsuz olay ise kahvaltıda masada unuttuğumuz bir evrakın kaybolmasıydı. Evrak çöpe atılmıştı büyük ihtimalle ancak kimse bize yardımcı olmadı. (Evrağın biz kalktıktan sonra masada olduğunu gösteren selfielerimiz mevcuttu) genel olarak ortalama bir otel.
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Hotel Luc, Autograph Collection am 28. Dez. 2022
Dear hotel guest, we appreciate your stay at our property.We offer our hotel guests a slightly different breakfast, in the form of a la carte or étagères. It may be at first glance more limited than a buffet, but there are more options to discover throughout, but especially different for a longer stay. As in any hotel, we try to provide a certain number of drinks and snacks in the minibar that meet an appropriate standard. If the drinks run out, the colleagues at the reception can quickly prepare more for you. There is also a large number of guest supplies available on demand. We regret that your item was thought to be garbage and was thus removed from the table. Of course, we treat left items in all our premises as lost property and store them in due time until further demand from the hotel guests.Have a wonderful day and we hope that you are going to return to us soon.Kind regards, The Hotel Luc Team

10/10 – Hervorragend

Ole

Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Hotel Luc, Autograph Collection am 28. Dez. 2022
Dear Ole,many thanks to you for taking out time to leave us a feedback during your recent stay with us.We are so excited to hear that you had a wonderful stay and we sincerely look forward to receiving you again in the near future.Have a fabulous day and kind regards,Hotel LucAutograph Collection