Sehr geehrter Richter,Vielen Dank für Ihre netten Kommentare.Wir freuen uns, dass Sie einen hervorragenden Service erlebt haben und dass Ihnen das Hotel besonders gut gefallen hat.Das gesamte Team freut sich über dieses gute Feedback und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, hier ist Ihr Zuhause in Barcelona.Beste grüße,Iria BarreiroDeputy Manager

Lieber Cecil,Ich freue mich wirklich, dass das Hotel Ihren Erwartungen entspricht.Wir hoffen, Sie bald wieder zu sehenMit freundlichen Grüße,Iria BarreiroDeputy Manager

Dear Marko,Thank you very much for your kind review!We are very happy to see you have enjoyed your stay with us.Best regards,

Good morning Lukas,Thank you for your kind feedback and scoring.We are very happy to see you have enjoyed your stay with us.

Dear Eliza, Thank you for your nice comments! Every day we strive to offer an exceptional experience to our guests and the entire team is really happy to see the hotel reach your expectations. We look forward to welcome you back to the hotel very soon. Best regards, David Rodriguez Front Desk

Hi Rachel, We are delighted to hear that you enjoyed a few things, although we regret that other aspects of your stay fell short of your expectations. We take note of all suggestions and comments in order to improve our quality, and the problem with the shampoo we had taken not to our housekeeping department to refill it every day.

Dear Kernpal, Thank you for your nice comments! Every day we strive to offer an exceptional experience to our guests and the entire team is really happy to see the hotel reach your expectations. We look forward to welcome you back to the hotel very soon. Best regards,

Dear Xavier,Thank you for your nice review.Really happy to see the hotel reach your expectations and you had a great experience in Antiga Casa Buenavista, your home in Barcelona.We look forward to welcome you back to the hotel very soon.Best regards,Front Desk Carlos Hernández

Beste Ronald,Bedankt voor uw goede opmerkingen en wij vieren dat u van een geweldig verblijf heeft genoten!Antiga Casa Buenavista is uw thuis in Barcelona,Al onze producten zijn van hoge kwaliteit en uw mening is voor ons uiterst waardevol, het helpt ons voortdurend te verbeteren.Wij kijken ernaar uit u binnenkort weer te mogen verwelkomen in het hotel.Met vriendelijke groeten,Frederico RodriguesFront Desk

Dear Aida,Thank you for your trust and for sharing your nice experience in our hotel Antiga Casa Buenavista. We're all very happy to know that you have appreciated the great location and the extraordinary customer care from all the team who strives every day to provide you with an exceptional experience and service.We look forward to welcome you back to the hotel.Kind regards,Frederico RodriguesFront Desk

Dear Gurjiven,Thank you for your fantastic comment. We are glad that you enjoyed a wonderful stay.Every day we strive to offer an exceptional experience to our guests and the entire team is very happy to meet your expectations. I am delighted to be able to share your kind comments with the entire team. Thank you for the special mention of the cleanliness, comfort and location of the hotel. All comments help us to continue improving.Hoping to greet you and welcome you again very soon,Warm regards,Iria BarreiroDeputy Manager

Dear Karel,¡Greetings from Antiga Casa Buenavista!Thank you for taking the time to share your thoughts, and we are delighted that you enjoyed a good time.We appreciate all your comments as they help us to continue improving.Once again, thank you for choosing us for your stay in Barcelona and we look forward to welcoming you back for more memorable moments.Best regards,Iria BarreiroDeputy Manager

Dear Kristin,¡Greetings from Antiga Casa Buenavista!Thank you for taking the time to share your thoughts, and we are delighted that you enjoyed a good time.We appreciate all your comments as they help us to continue improving. We regret any possible noise disturbance in the hallways from the cleaning staff. Sorry if the set up of the room will not be as convenient as you expected.I will share your kind comment with our colleague Carlos from reception, thank you for mentioning it.Once again, thank you for choosing us for your stay in Barcelona and we look forward to welcoming you back for more memorable moments.Best regards,Iria BarreiroDeputy Manager

Dear Laura,Thank you very much for your positive review and for your trust in Antiga Casa Buenavista hotel.We are overjoyed to receive your wonderful feedback regarding your recent experience at our hotelLooking forward to welcome you again very soon,Warm regards,Iria BarreiroDeputy Manager

Dear Josefin,Thank you for your fantastic comment. We are glad that you enjoyed a wonderful stay.Every day we strive to offer an exceptional experience to our guests and the entire team is very happy to meet your expectations. I am delighted to share your kind comments with the entire team.Looking forward to welcome you again very soon,Warm regards,Iria BarreiroDeputy Manager

¡Thank you very much for your good evaluation Jaako!We hope to welcome you again very soon at Antiga Casa Buenavista.Kind regards,Iria BarreiroDeputy Manager

Dear Daniel,Thank you very much for your nice review and for your trust in Antiga Casa Buenavista hotel.We are very happy to know that you enjoyed a great experience.Look forward to welcome you again very soon,Kind regards,Iria BarreiroDeputy Manager

Dear Ryan,¡Thank you for your kind words! Really happy to see the hotel reach your expectations and you had a great experience in Antiga Casa Buenavista, your home in Barcelona. The entire team strives every day to offer you the best experience.We look forward to welcome you back in the near future. Best regards, Iria Barrreiro Deputy Manager

Dear Pamela¡Thank you for your nice review! Really happy to see the hotel reach your expectations and you had a great experience in Antiga Casa Buenavista, your home in Barcelona. We look forward to welcome you back in the near future. kind regards, Iria Barrreiro Deputy Manager

¡Thank you for your nice review! kind regards, Iria Barrreiro Deputy Manager

Dear Sean,Thank you very much for your positive review and for your trust in Antiga Casa Buenavista hotel.We are very happy to know that you enjoyed a great experience, and we are very happy to meet your expectations and you enjoy the good service & great location of the hotel. Thank you for appreciating the tranquility in the hotel as well as the high standards of cleanliness.Looking forward to welcoming you again very soon,Warm regards,Iria BarreiroDeputy Manager

친애하는 지석님,Antiga Casa Buenavista 호텔에 대한 긍정적인 평가와 신뢰에 진심으로 감사드립니다.우리는 당신이 좋은 경험을 즐겼다는 것을 알게 되어 매우 기쁩니다. 매일 우리는 고객에게 탁월한 경험을 제공하기 위해 노력하고 있으며 귀하의 기대에 부응하게 되어 매우 기쁩니다.곧 다시 뵙기를 기대하며,따뜻한 안부 인사,이리아 바레이로차장

Dear Reginald,Thank you very much for your positive review and for your trust in Antiga Casa Buenavista hotel.We are very happy to know that you enjoyed a great experience. Every day we strive to offer an exceptional experience to our guests and we are very happy to meet your expectations.Looking forward to welcoming you again very soon,Warm regards,Iria BarreiroDeputy Manager

Dear Customer,Thank you for your valuing us!! we celebrate that you enjoyed a great stay!Antiga Casa Buenavista is your home in Barcelona,We look forward to welcome you back to the hotel.Kind regards,Iria BarreiroDeputy Manager

Dear Bahram,Thank you for your valuing us!! we celebrate that you enjoyed a great stay!Antiga Casa Buenavista is your home in Barcelona,We look forward to welcome you back to the hotel.Kind regards,Iria BarreiroDeputy Manager

Dear Nick,Thank you for your good comments and we celebrate that you enjoyed a perfect stay!We look forward to welcome you back to the hotel very soon.Kind regards,Iria Barreiro Deputy Manager

Cher Didier,Merci pour vos bons commentaires et nous célébrons que vous ayez passé un séjour parfait et que vous avez aimé la décoration de l'hôtel, le confort et aussi notre restaurant avec le bon service du personnel.Nous sommes impatients de vous accueillir à nouveau à l'hôtel très prochainement.Cordialement,Iria BarreiroDirecteur adjoint

Dear Anton,Thank you for your good review, we celebrate that you enjoyed your stay in Antiga Casa Buenavista!We look forward to welcome you back to the hotel very soon.Kind regards,Iria Barreiro Deputy Manager

Dear Ian,Thank you for your good review, we celebrate that you enjoyed your stay in Antiga Casa Buenavista!We look forward to welcome you back to the hotel very soon.Kind regards,Iria Barreiro Deputy Manager

Dear Tara,Thank you for your good review, we celebrate that you enjoyed your stay in Antiga Casa Buenavista!We look forward to welcome you back to the hotel very soon.Kind regards,Iria Barreiro Deputy Manager

Dear Norma,Thank you for your good review, we celebrate that you enjoyed your stay in Antiga Casa Buenavista!We look forward to welcome you back to the hotel soon.Kind regards,Iria Barreiro Deputy Manager

Dear Kim,Really happy to see the hotel reach your expectations.We hope to see you again very soonKind regards,Iria BarreiroDeputy Manager

Dear Maddie,¡Thank you for your great comments!Really happy to see the hotel reach your expectations.Thank you for recommending us and we hope to see you again very soonKind regards,Iria BarreiroDeputy Manager

Dear Chi Nae,Thank you for your nice comments!Really happy to see the hotel reach your expectations.Warm regards,Iria BarreiroDeputy Manager

Dear Mary,Thank you very much for your good evaluation of your stay!Warm regards,Iria BarreiroDeputy Manager

Dear Ana Luzia,Thank you for your nice review Really happy to see the hotel reach your expectations and you had a great experience in Antiga Casa Buenavista, your home in Barcelona.We look forward to welcome you back to the hotel very soon.Warm regards,Iria Barreiro Deputy Manager

Dear Ryan, Its fantastic to hear such a great feedback! Thank you for valuing us, were really happy to see the hotel reach your expectations. The comfort of the superior room as well as the comfort of the terrace with the bathtub outside allow you to relax and enjoy the terrace to the fullest.We look forward to welcome you back in the near future. kind regards, Iria Barrreiro Deputy Manager

Dear Conor,Thank you for valuing us, were really happy to see you had a great experience in Antiga Casa Buenavista. We look forward to welcome you back in the near future. Warm regards, Iria Barrreiro Deputy Manager

Dear Sebastian, Thank you for valuing us. We celebrate that you had a nice experience in Antiga Casa Buenavista and both the hotel & service reach your expectations.We look forward to welcome you back in the future. kind regards, Iria Barrreiro Deputy Manager

Dear Jonathan, Thank you for valuing us. We celebrate that you had a great experience in Antiga Casa Buenavista.We look forward to welcome you back in the future. kind regards, Iria Barrreiro Deputy Manager

Dear Marissa, Thank you for valuing us. We celebrate that you had a great experience in Antiga Casa Buenavista and you loved the customer care received by the staff , the gorgeous restaurant and our lovely rooms.We look forward to welcome you back in the future. kind regards, Iria Barrreiro Deputy Manager

Dear Elizabeth, Thank you for valuing us. We celebrate that you had a wonderfull experience in Antiga Casa Buenavista We look forward to welcome you back in the future. kind regards, Iria Barrreiro Deputy Manager

Dear Kimito,First of all, we are truly sorry that you felt this way.We do not agree at all with her negative comments regarding the treatment and service received during her brief stay at the hotel.For this reason, we would like to be able to clarify the situation experienced by you and your family.You made a reservation through Hotels.com for 2 people, as indicated in the reservation confirmation that you received in your email. In this sense, no reservation channel would have allowed you to reserve a room for more than two people due to the current hotel policy.At the time of check-in, you were accompanied by your husband and your 7-year-old daughter (3 people). The receptionist informed him that it was not possible to accommodate the three of them in one room for the reason mentioned above, showing the confirmation of his reservation as proof of this. The hotel does not have extra beds or sofa beds. Even though you acknowledged having made a reservation for two, you were still not satisfied. However, the receptionist made an exception for you and your family for that night, in understanding with your young daughter and because it was late. In the same way, he offered them the possibility of accommodating them in two rooms from the second night, offering them a 25% discount applied to the second room.The next day, the Hotel Manager informed him again in a polite manner about the hotel policy, since he must understand that we cannot assume that responsibility and act against the legal regulations, therefore, offered him two options: accommodate them in two rooms or find them a triple room in another hotel in the city. Once again, you did not want to understand the reasons, and just as at no time did you appreciate that we had made an exception with you the first night, hosting a third person. Unjustifiably, you began to yell at the Reception, in the presence of your young daughter, her husband, the Reception staff, and other hotel customers, creating a very unpleasant situation for everyone. The Hotel Manager repeatedly and politely asked you to calm down and encouraged you to continue the conversation in a kind and respectful manner, however, you ignored it and maintained the same attitude. For this reason, the Hotel manager was forced to call the police, who explained the reasons again, as well as offered him the two possible options in that case.Finally, the Hotel Manager, as a sign of his goodwill, offered to refund the amount of the remaining two nights of stay, even though it was not justified. You accepted and with the help of the reception staff, we looked for another hotel in Barcelona.For all the reasons discussed, we disagree with your comments.Thank you for taking the time to read this and on behalf of the management team we like to wish you a wonderful day.Kind Regards

Dear Client, Thank you for valuing us. We celebrate that you had a wonderfull experience in Antiga Casa Buenavista We look forward to welcome you back in the future. kind regards, Iria Barrreiro Deputy Manager