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Bewertungen von Four Points by Sheraton Asheville Downtown

3 out of 5
Four Points by Sheraton Asheville Downtown
22 Woodfin St, Asheville, NC

Bewertungen

8,4

Sehr gut

465 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
332 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
114 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
52 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

9,0/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Fritz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Leslie B, Asst General Manager am 30. Sept. 2023
Thank you for completing the survey, Fritz. We hope to see you again soon.

10/10 – Hervorragend

Adam

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to downtown very walkable location
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Angie General Manager am 25. Mai 2024
Adam, We are so happy to hear you enjoyed our location and the ease to walk to anything downtown. We hope you will come and see us again very soon.

10/10 – Hervorragend

Christopher

Gut: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Angie General Manager am 25. Mai 2024
Thank you for taking the time to rate your stay. We are so happy you had a great time. Please visit us again soon.

8/10 – Gut

Judith, Hypoluxo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good price to be downtown. It was on the outskirts of downtown but you could walk to several restaurants & sites. The hotel allows pets and there is carpet in the rooms so our room did have a little pet odor. We went downstairs and the staff gave us some febreeze to spray on the carpet. That did help. The hotel is dated but clean and the bathrooms were remodeled. The bed & pillows were comfortable. The front desk staff were very nice. Our room was not cleaned after the second day as they said they do, so they gave us a coupon for 2 free breakfasts (and they did bring us up towels, coffee, & water). The breakfast was okay. They had a waffle maker so that always makes a good breakfast for me. Also french toast, pancakes, eggs, bacon. I would stay again as the price and location were very good.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Angie General Manager am 25. Mai 2024
Judith, Thank you for taking the time to tell us about your experience while a guest at our hotel. I am so happy to hear that the staff took good care of you and that you enjoyed our location and comfy beds. Please come see us again soon!

10/10 – Hervorragend

Emily K

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Zachary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were great! Great team they have there. Super helpful and friendly. Walkable to most breweries. Bar downstairs was good too. Definitely would recommend a stay there.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jenn, Guest Service Manager am 21. Mai 2024
Zachary, Thank you for taking the time and providing a review. We are so happy you enjoyed and hope you come back next time you are in Asheville.

10/10 – Hervorragend

debra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was wonderful. Property was nice enough
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jenn, Guest Service Manager am 21. Mai 2024
Debra, Thank you for taking the time and providing a review. We are so happy you enjoyed and hope you come back next time you are in Asheville.

10/10 – Hervorragend

Janet

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to breweries and restaurants
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jenn, Guest Service Manager am 21. Mai 2024
Janet, Thank you for taking the time and providing a review. We are so happy you enjoyed and hope you come back next time you are in Asheville.

8/10 – Gut

Kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The breakfast was awesome.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jenn, Guest Service Manager am 19. Mai 2024
Kenneth, Thank you for taking the time to post a review. We are happy you enjoyed your stay and hope you return during your next stay in Asheville.

8/10 – Gut

susan, Austin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very close to downtown venues, very walkable. An older property that may need some updating
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jenn, Guest Service Manager am 19. Mai 2024
Susan,Thank you for taking the time to post a review. We are happy you enjoyed your stay and hope you return during your next stay in Asheville.

8/10 – Gut

Brian

Geschäftlich gereist, Mit der Familie gereist
It was close to the music venue. We could walk there
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jenn, Guest Service Manager am 19. Mai 2024
Brian, Thank you for taking the time to post a review. We are happy you enjoyed your stay and hope you return during your next stay in Asheville.

6/10 – Okay

Tammy

Mit der Familie gereist
Gut: Personal & Service
It was very convenient for the Harrahs Convention center. The bar/rest area was nice. The room is outdated but was clean. The air unit had a loud humming noise all night. However for the money that we paid it was a good choice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jenn, Guest Service Manager am 13. Mai 2024
Tammy, I am so happy to hear you had a great stay. Next time you run into an issue please let the front desk know, we would try our best to rectify the issue. We hope to see you next time you are in Asheville.

10/10 – Hervorragend

Kali

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will definitely stay here again when we come back for another concert at the Harrah’s center. Very convenient location and lovely staff. The pillows could be more firm (my hand fell completely asleep from using it as support) but that’s my only complaint.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jenn, Guest Service Manager am 13. Mai 2024
Kali,I am so happy to hear you had a great stay. We hope to see you next time you are in Asheville.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jenn, Guest Service Manager am 13. Mai 2024
David,I am so happy to hear you had a great stay. We hope to see you next time you are in Asheville.

2/10 – Ungenügend

Brittany

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit und Personal & Service
My stay was fine, when I checked out I received a bill for over 100$ days a room charge but I didn’t charge anything to my room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jenn, Guest Service Manager am 9. Mai 2024
Brittany,I am so sorry to hear you were charged and you did not make the charge. Please call us so we may assist you in getting a refund.

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was a great value. Right on the edge of downtown, free onsite parking, and a great breakfast buffet (we snatched a few extra scones to take on our hike). No complaints about the room or anything else.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jenn, Guest Service Manager am 9. Mai 2024
Robert, Thank you for taking the time to leave a review, we value you and your time. We hope you stay with us during your next stay to Asheville.

8/10 – Gut

Lisa

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jenn, Guest Service Manager am 9. Mai 2024
Lisa, Thank you for taking the time to leave a review. We value you and your time. We are happy you enjoyed your stay and hope to see you during your next travels to Asheville.

10/10 – Hervorragend

Joyce

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Spacious rooms,fridge in room,welcoming to dogs ,walkable to downtown Asheville,ample free parking, several grocery stores nearby. The staff was kind and helpful.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 2. Mai 2024
Joyce,Thank you for taking the time to leave a review we appreciate your time. I am happy you enjoyed your stay and hope you return next time you are in Asheville.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Ausstattung
Mitch at the front desk was very helpful and knowledgeable about neighborhood haunts/restaurants
Aufenthalt von 3 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 2. Mai 2024
John,Thank you for taking the time to leave a review we appreciate your time. I am happy you enjoyed your stay and hope you return next time you are in Asheville.

10/10 – Hervorragend

Warren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our favorite place to stay in Asheville.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 29. Apr. 2024
Warren,Thank you for taking the time to leave a review, we appreciate your time. We are so happy that you love it here and look forward to your next visit!

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly and helpful. Restaurant had delicious food. Close to activities. Room was clean
Aufenthalt von 2 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 26. Apr. 2024
Angela,Thank you for taking the time to leave a review. We appreciate your feedback. We hope you return next time you are in Asheville.

6/10 – Okay

Michael

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Somewhat worn and dated hotel. In-room safe nonfunctional. Breaker in bathroom tripped more than once when hair dryer used
Aufenthalt von 8 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 25. Apr. 2024
Michael, Thank you for taking the time to let us know about your stay. I am sorry the safe was not working. This is not our standard. I hope next time you are in town you give us another try so we can show you our standard.

10/10 – Hervorragend

Erica

Gut: Personal & Service und Zustand der Unterkunft
Clean and close to downtown.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jenn, Guest Service Manager am 21. Apr. 2024
Erica,Thank you for taking the time and providing your feedback. We hope to see you next time you are in Asheville.

8/10 – Gut

Kim

Mit dem Partner gereist
This is an older hotel but the location is great for walking to town. The staff was very friendly and helpful and it was clean. I would definitely stay here again.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 18. Apr. 2024
Kim, Thank you so much for your feedback. We are so happy you enjoyed your stay, we hope to see you next time you are in Asheville.

6/10 – Okay

mark

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Very dated and worn, toilet water coming on periodically from flapper leaking, elevator miter humming though the building every time it was used, pop corn ceilings, desperately in need of renovation.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jenn, Guest Service Manager am 15. Apr. 2024
Mark,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback, I have passed on your concerns to our chief engineer. We hope you give us another chance.

8/10 – Gut

Mary, Gray

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel convenient to downtown shops and galleries. Close to Biltmore and River Arts district. Staff were super friendly and helpful. Restaurant on premises was excellent as so nice to have after a long day of walking.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 15. Apr. 2024
Mary,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback! We hope you return next time you are in Asheville.

10/10 – Hervorragend

Elizabeth F

Mit dem Partner gereist
Gut: Personal & Service
Nice, convenient location. Great parking. Close to restaurants and shopping.
Aufenthalt von 2 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 15. Apr. 2024
Mark,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback. We hope to see you next time you are in Asheville.

10/10 – Hervorragend

Eduardo

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I don't think there is much to improve.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jenn, Guest Service Manager am 7. Apr. 2024
Eduardo, Thank you so much for the feedback. We are so happy you enjoyed your stay. We hope you come back and join us next time you are in Asheville.

10/10 – Hervorragend

Sharon

Mit der Familie gereist
Close to downtown area. Friendly staff.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jenn, Guest Service Manager am 29. März 2024
Sharon,The staff here at Four Points by Sheraton Asheville Downtown appreciate your feedback and enjoyed you staying with us. Please come back next time you are here in Asheville!

4/10 – Schlecht

Chris

Aufenthalt von 1 Nacht im März 2024
Antwort von Jenn, Guest Service Manager am 31. März 2024
Chris,I’m sorry your stay was not up to your highest standards. I have shared your feedback with management.

6/10 – Okay

Tammy

Mit einer Gruppe gereist
Gut: Personal & Service
my room was on highway aside. the traffic was loud! the walls are thin. the tv in the next room could be heard loudly in my room. the staff was amazing!
Aufenthalt von 3 Nächten im März 2024
Antwort von Jenn, Guest Service Manager am 27. März 2024
Tammy, I am so sorry that you did not have a great experience. I have let the staff know about your experience and they are looking into ways to reduce the noise. We hope you come back the next time you are in Asheville.

10/10 – Hervorragend

Michael

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
The location has been the deciding factor for both of my stays there. Easy access to major roads, a large free parking lot and simply cross one street and you begin your walking tour of Asheville’s historic downtown area. The staff is very friendly and helpful. A 5th star would be achieved if they included a nice breakfast Buffett .
Aufenthalt von 1 Nacht im März 2024
Antwort von Jenn, Guest Service Manager am 19. März 2024
Michael, We appreciate your feedback. I have shared this with our general manager. We hope you choose Four Points by Sheraton Asheville Downtown for your next stay in Asheville.

10/10 – Hervorragend

Debra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Jenn, Guest Service Manager am 19. März 2024
Debra, Thank you for the review. We hope you choose Four Points by Sheraton Asheville Downtown for your next Asheville stay.

8/10 – Gut

Naomi, ATLANTA

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Jenn, Guest Service Manager am 12. März 2024
Naomi, Thank you for staying with the Four Points by Sheraton Asheville Downtown. We hope to see you next time you are in town.

8/10 – Gut

KRISTINR

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very helpful and kind. I do think the pics online are a little misleading as we expected it to be a bit fancier but other than being a little dated it was a nice hotel and very clean. We were able to walk anywhere we wanted. Nothing was more than a 15-20 min walk. I’d recommend and we will definitely stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jenn, Guest Service Manager am 5. März 2024
Kristin,Thank you for providing your feedback for your stay. I am sorry that the photos appeared misleading. I have provided your feedback to our general manager. We hope to see you back soon.

10/10 – Hervorragend

Tony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel and our preferred place to stay for concerts in Asheville!
Aufenthalt von 1 Nacht im März 2024
Antwort von Jenn, Guest Service Manager am 5. März 2024
Tony,Thank you for providing your feedback for your stay. I am so happy you enjoyed your stay. We hope to see you back soon.

8/10 – Gut

Jessica

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Didn't like the homeless guy asking for a cigarette appreciated my vehicle parked right at the entrance. The hotel and restaurant need an update with the prices being asked. Friendly staff was the best part.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn, Guest Service Manager am 2. März 2024
Ms. Jessica, I am so sorry to hear about the homeless gentlemen you experienced during your stay. We run them off anytime we see them. I am happy that the staff was up to your standards. We hope you return to make your experience a better one next time.

10/10 – Hervorragend

Barry

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn, Guest Service Manager am 22. März 2024
Barry, Thank you for the wonderful review. We appreciate the feedback and look forward to your return.

8/10 – Gut

Jennifer, Arlington

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a room on the 3rd floor that looked straight onto a roof. I felt like I was in a basement apartment in college. The decor, furniture, and lighting are outdated. The bathroom is tiny. On the plus side: easy parking, dining option - the Chop House and Bar is good, it is really close to downtown (2-3 blocks) with lots of restaurants, breweries, and retail, etc. The BEST thing about this place is its people. They are so kind and accommodating. Everyone had a smile on their faces. It’s not the Ritz, but overall it was a nice four night stay.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Jenn am 21. Feb. 2024
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

2/10 – Ungenügend

Dawn, Landrum

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We stayed on ground level in a handicap room that had apparently recently been update by changing to a wider door. We had no safety latch and the deadbolt did not line up to work. We could not change rooms as they were booked and no one bothered to come look at the door after we brought up our concern.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn am 21. Feb. 2024
Thank you for your review. We appreciate the feedback. I have passed your concerns on to the engineering department. If you return please allow us to make your stay right.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn am 21. Feb. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 – Hervorragend

Zachary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jenn am 21. Feb. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 – Hervorragend

Wanda

Gut: Zustand der Unterkunft
It was clean and the staff were very friendly
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn am 21. Feb. 2024
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

10/10 – Hervorragend

Ranee, Lebanon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is conveniently located and reasonably priced (especially when you factor in that parking is included and available). Staff was friendly and accommodating.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jenn am 18. Feb. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Location is great. Front desk staff was super friendly. The cleaning staff were knocking very early the day of checkout.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn am 18. Feb. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. I will let housekeeping management know about the early knocking.

10/10 – Hervorragend

James

Mit dem Partner gereist
Convenient to downtown at a reasonable price.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jenn am 18. Feb. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

10/10 – Hervorragend

Alzbeta

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Four Points by Sheraton Asheville NC
I created a problem for myself using a wrong start date for my one night reservation using Hotels.com. Since the reservation was not allowed to be cancelled or changed, I panicked. I called the hotel and received the most wonderful service. They accepted my reservation for the day I needed. Front desk service lady was the very helpful and gracious. Hotels.com customer service responded to my change request and connected with the hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jenn am 18. Feb. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. I am so happy you enjoyed your stay and we were able to get all things worked out for you. We look forward to your return.

8/10 – Gut

ron

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location! Good value
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jenn am 18. Feb. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

8/10 – Gut

Henry, Chattanooga

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jenn am 21. Feb. 2024
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 – Hervorragend

Kes

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jenn am 18. Feb. 2024
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.