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Bewertungen von The Kensington Hotel

3.5 out of 5
The Kensington Hotel
3500 South State Street, Ann Arbor, MI

Bewertungen

8,8

Hervorragend

611 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
235 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
93 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
43 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Tatiana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very authentic, lovely and clean.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Hongchuan

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Pnelson am 19. Mai 2024
Thank you Hongchaun for the rating! We look forward to improving your rating during your next stay with us!

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel delivers comfort and value far above its price point
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Pnelson am 19. Mai 2024
Thank you Jeffrey for the review! We look forward to your next stay with us!

6/10 – Okay

jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice staff. Very professional. Ben helped me get a different room ate at night when I complained the air conditioning wasn’t cooling the room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Pnelson am 4. Mai 2024
Thank you for the feedback jennifer! We look forward to improving on your next stay with us!

6/10 – Okay

Lamar

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Nan

Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 19. Mai 2024
Thank you Nan for the rating! We look forward to your next stay with us!

10/10 – Hervorragend

Anton

Mit dem Partner gereist
It was great
Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 25. Apr. 2024
Thank you for the review Anton! We look forward to your next stay with us.

10/10 – Hervorragend

Victoria, ZAPOPAN

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
we like this place very much
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Pnelson am 25. Apr. 2024
Thank you for your review Victoria! We look forward to your next stay with us.

4/10 – Schlecht

Michelle L

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
On the up side, staff was friendly, we were given an early check-in, and our room was clean. Unfortunately, that's where the positives ended. We were told the restaurant was closed till the next day. Our room was hot and we were only able to turn off the heat setting, which did nothing on the top floor on a warm sunny day. The first employee I spoke with told me the A/C was broken and would possibly be fixed tomorrow. She said there were many complaints and she tried to get me a fan, but they were all gone. She offered us a room on the first floor but it was late and we were too tired to move our things. We were able to crack our window about 6-8 inches thankfully, but there was no screen, so we couldn't leave it open all night due to mosquitos. It was even warmer come morning and the beds are saggy and squeaky and uncomfortable, so I hardly slept. I was up at 5:30 ready to grab a cup of coffee and leave. I went downstairs to find that they even charged for COFFEE and pastries. I told the front desk person that we had no A/C all night and our room was unbearably hot. He said the A/C was turned off seasonally hotel wide. I said they need to inform people of this in advance. This is a major deal breaker for me and I never would've stayed had I known.
Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 20. Apr. 2024
Thank you for your feedback Michelle. We are working on a solution that will solve this situation. We hope that you will give us a chance to make your next stay wonderful.

6/10 – Okay

Lisa

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
This property is so very old. It would be nice if they would update and have more consistency with modern items. The iron needs to be changed out....it had a scorch mark that I did not notice until I ironed my top and got a smudge. It needs a lot of upgrades as it is in a key location close to the highway.
Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 15. Apr. 2024
Thank you for your feedback Lisa. We look forward to your next stay with us!

6/10 – Okay

Gregory

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Staff was not friendly upon check in. Food was expensive and average quality. Waited long time at the bar to get a drink.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pnelson am 20. Apr. 2024
Thank you for your feedback Gregory. We will strive to improve your experience on your next stay with us.

8/10 – Gut

Sejal

Aufenthalt von 3 Nächten im April 2024
Antwort von Pnelson am 4. Mai 2024
Thank you for the rating Sejal! We look forward to your next stay with us!

6/10 – Okay

Nicholas

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Pnelson am 15. Apr. 2024
Thank you for your review Nicholas. We look forward to your next stay with us!

10/10 – Hervorragend

Zohal

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had made the reservation through Expedia last minute, a little bit before midnight, and because of that, when we tried checking in an hour later, it had not yet appeared in the hotel system. We were tired and grumpy after a long day of travel. The clerk was very kind and accommodating while we tried to figure out how to get checked in. Luckily, we didn’t have to wait too long. The hotel is nice and is in a quiet area. Our room was fine but smelled a little mildewy, but otherwise no complaints.
Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 15. Apr. 2024
Thank you for feedback Zohal. We look forward to your next stay with us!

8/10 – Gut

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kensington Hotel is a great option when staying in Ann Arbor. Convenient access to both downtown and outskirts area. The hotel staff was excellent, using Expedia was the actual difficult part. No fault of the Hotels, but multiple weird things happened. We were graciously comped a breakfast for the troubles. Would recommend.
Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 15. Apr. 2024
Thank you for feedback Jennifer. We look forward to your next stay with us!

8/10 – Gut

Jaymes

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is our second time staying here. Although it’s an older hotel, it’s been nicely redone. The bathrooms are smallish but the rooms are nicely appointed. The staff was very nice and accommodating. That’s why we came back the second time. They did not disappoint.
Aufenthalt von 1 Nacht im April 2024
Antwort von Pnelson am 15. Apr. 2024
Thank you for your feedback Jaymes. We look forward to your next stay with us!

10/10 – Hervorragend

Kathy

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff, comfy bed. No fan or cool air in room. In the process of updating air conditioning
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 7. Apr. 2024
Thank you for your review Kathy! We look forward to your next stay with us!

8/10 – Gut

Steven

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the big pool with the jacuzzi, and the ample amount of towels available. I was slightly taken aback when the front desk asked for an extra $50 deposit for possible incidentals - it was not mentioned AFAIK in your website.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 7. Apr. 2024
Thank you for your Feedback Steven! We look forward to your next stay with us!

10/10 – Hervorragend

Helen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The entire staff that I encountered from check in to my departure were awesome people Which includes the dining staff also. Very polite and professional during my 2 weeks and 4 day stay while my mom's bedroom was being remolded.
Aufenthalt von 4 Nächten im März 2024
Antwort von Pnelson am 7. Apr. 2024
Thank you for your review Helen! We look forward to your next stay!

10/10 – Hervorragend

Anna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Pnelson am 25. Apr. 2024
Thank you for your review Anna! We look forward to your next stay with us.

8/10 – Gut

Bo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 7. Apr. 2024
Thank you for the Rating Bo! We look forward to your next stay!

6/10 – Okay

antar

Aufenthalt von 2 Nächten im März 2024
Antwort von Pnelson am 20. Apr. 2024
Thank you for the rating antar, we look forward to improving your experience on your next stay!

10/10 – Hervorragend

Heather

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and great location
Aufenthalt von 2 Nächten im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the rating Heather! We look forward to your next stay with us!

8/10 – Gut

Ron

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Would have been over the top but SAUNA was out of order Sucks when it's the thing you look most forward to isn't working Young man working the Front desk Rules great service from him
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the review Ron! We apologize for the Sauna, and are working diligently to restore it's use. We look forward to your next stay with us!

10/10 – Hervorragend

Martha

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful older hotel. The front desk staff was wonderful. A young man named Cade checked us in and was very professional. How often do you get champagne at check in? Wonderful surprise. Nice restaurant on site. The pool was the perfect temperature. Well maintained and clean. They have an adult only hour which is a bonus. Didn't use hot tub but it looked nice. Hallways were quiet despite a conference being held there. Room was very clean. In room phones and room service too. Nice shower with ample hot water!! Bed was extremely comfortable. Would definitely stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the review Martha! We look forward to your next stay with us!

10/10 – Hervorragend

John

Gut: Personal & Service
na
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the rating John! We look forward to your next stay with us!

4/10 – Schlecht

Michelle

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I stayed on property for the convenience of a work event onsite. The air conditioning was not working in the hotel and no one checking in was made aware until we complained that the room were almost 80 degrees. The hotel brought a fan to our room but we were forced to leave the window open and listen to road noise all night so that the room temp was tolerable. The hotel is definitely showing its age.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the feedback Michelle! We appreciate your honest review, and we have plans to correct this issue. We will strive to exceed your expectations, on your next stay with us!

6/10 – Okay

james

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
I stayed for two nights. First night was great and quiet. Second night was the opposite until 1am on a Tuesday. The connecting doors between rooms are thin and you can hear EVERYTHING through them. Just normal talking is extremely audible and just ruined the second night for me. Friendly staff, room was clean, and it’s close to UM campus, a mall, as well as the highway. It was not the worst stay I’ve had, and it wasn’t the best. It is average with some upsides. Would return if there was a good price for a room and take my chances with noisy neighbors.
Aufenthalt von 2 Nächten im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the feedback james! We would love the opportunity to make your next stay unforgettable! We look forward to your next stay with us!

10/10 – Hervorragend

Martha Garza

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean and quiet.. we were received with a glass of champagne. The relish restaurant was so delicious.. we will definitely stop by again ..
Aufenthalt von 2 Nächten im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the review Martha Garza! We look forward to your next stay with us!

10/10 – Hervorragend

YINXIA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice staff. room is clean. very convenient location.
Aufenthalt von 1 Nacht im März 2024
Antwort von Pnelson am 25. März 2024
Thank you for the review YINXIA! We look forward to your next stay with us!

10/10 – Hervorragend

Kristen

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 2. März 2024
thank you for 5 rating Kristen! We look forward to your next visit!

6/10 – Okay

Blake

Verbesserungswürdig: Personal & Service
Nothing
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 28. Feb. 2024
Thank you for the feedback Blake. We will strive to improve your view on your next stay with us!

10/10 – Hervorragend

Sheri

Everything was very nice and clean. The room was spacious and very comfortable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 28. Feb. 2024
Thank you Sheri for the review! We look forward to your next stay!

10/10 – Hervorragend

brandon

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 28. Feb. 2024
Thank you for the review Brandon! We look forward to your next stay!

10/10 – Hervorragend

Kaley

Antwort von Pnelson am 24. Feb. 2024
Thank you for the 5/5 Rating! See you on your next stay!

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It was an ok stay. Said 2 queens but beds were doubles in our room. Hotel is dated needs some tlc.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 24. Feb. 2024
Thank you for the feedback. We appreciate your review, and are working to improve on our missed opportunities.

6/10 – Okay

Chris

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Once checked in there were no instructions on how to get to my room. Luckily I figured it out for myself. Entire hotel smelled like marijuana. Pretty sure it was a non-smoking hotel but this was clearly disregarded. The main reason for booking this stay was that there was an onsite sauna. Unfortunately, it was out of order.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 24. Feb. 2024
I apologize for the experience you received during your stay. We look forward to creating an excellent experience, should you choose to give us another opportunity to do so.

6/10 – Okay

Nadica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
Overall good stay for a couple of nights
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Pnelson am 24. Feb. 2024
Thank you for the feedback. We will strive to earn the 5/5 rating during your next visit!

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 24. Feb. 2024
Thank you for the 10/10 Rating! See you on your next stay!

10/10 – Hervorragend

Michelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff, clean rooms, offers early check-in. Champagne at check in is a huge plus! Celebrated our 20 year anniversary & they brought a nice dessert to our room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 24. Feb. 2024
Thank you for the 5/5 Rating! We hope we added an extra special touch to your celebration! See you on your next stay!

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ben S - Assistant Front Office Manager am 16. Feb. 2024
Hello Paul, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

8/10 – Gut

Greg

Mit dem Partner gereist
Gut: Ausstattung
Location
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ben S - Assistant Front Office Manager am 16. Feb. 2024
Hello Greg, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

6/10 – Okay

Tressa

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ben S - Assistant Front Office Manager am 16. Feb. 2024
Hello Tressa,I am sorry to see your stay did not exceed your expectations. We work very hard to meet and exceed all expectations, and I am sorry to see your stay was not our standard. I would invite you to give us a second chance to show you what we are all about!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ben S - Assistant Front Office Manager am 16. Feb. 2024
Hello, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 – Hervorragend

Arthur

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
From arriving the staff was beyond friendly and accommodating. Hotel is great. Gym and pool as good as can be
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ben S - Assistant Front Office Manager am 16. Feb. 2024
Hello Arthur, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ben S - Assistant Front Office Manager am 16. Feb. 2024
Hello Lisa, Thank you for the very kind review! We take alot of pride in our hotel and I am happy to hear that your stay went great. I hope to be granted the opportunity to welcome you back into the Ann Arbor area again soon!

10/10 – Hervorragend

Debbie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The kensington is beautiful hotel. It’s conveniently close to my doctors office. I live three hours away so it’s nice to come the night before and have a good night sleep. The staff were all very courteous. The room was very clean. Beds were just right to get comfy on. Happy repeat customer.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Pnelson am 8. Feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 – Hervorragend

Corey

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When we checked in, we were offered champagne. Everyone was very friendly and inviting, in both the hotel and the restaurant.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 4. Feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 – Hervorragend

Melanie, Toronto

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Champagne check in was amazing! Aaliyah was very courteous, knowledgeable, friendly and professional.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 4. Feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!

10/10 – Hervorragend

orlando

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent and pleasant stat.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pnelson am 4. Feb. 2024
Thank you for the excellent review! We look forward to your next stay with us!