We had a double room with resort view. It was comfortable, but we missed the tissues, the change of toilettries articles, the hotel information guide, a table. The hair-dryer is placed on the left side of the mirror and its cable doesn't even reach the mirror.
The atmosphere everywhere in the hotel is very cold. In the main restaurant, you feel like being in a factory canteen. Poor choice of food (no grilled food, no live cooking).
The Japanese Restaurant didn't have any beef. The reason they gave us was that they had a group of customers 2 or 3 days ago and those customers ate all the beef.
At the restaurant by the pool we had to wait 15-20 min to have a waiter to take our order. Another 10 min. later another waiter asked what we would like to order. 5 min. Later the table was set and another 10 min. later we got our food. Fortunately it was good.
The pool area is nice and spacious, lots of long chairs, which would be more comfortable with matts. The main huge pool wasn't heated. The pool bar wasn't opened. We ordered drinks at the Nespresso bar or at the restaurant by the pool, but none of the waiters offered to bring the drinks to us, not a 5* Service.The beach is just beautiful.
After 5 days, the spa opened. I only tried the pool and the sauna. It was ok, but again the atmosphere is not relaxing. My husband had a massage and found it good.
The hotel is not finished. It should be more friendly, welcoming and lively.Heat the big pool. Suggest grilled Food.The staff is ok.