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Bewertungen von DoubleTree by Hilton Youngstown Downtown

4 out of 5
DoubleTree by Hilton Youngstown Downtown
44 E Federal St, Youngstown, OH

Bewertungen

9,0

Wunderbar

517 von insgesamt 770 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
151 von insgesamt 770 Gästebewertungen haben eine Bewertung von 8 - Gut" "
50 von insgesamt 770 Gästebewertungen haben eine Bewertung von 6 - Okay" "
23 von insgesamt 770 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 770 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,6/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

lukas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr angenehme Übernachtung
Neues Hotel in altem Gebäude, hohe Zimmer, sauber, netter Service und ein warmes Chocolate Chip Cookie als Willkommensgeschenk. Die Abfahrt vom Highway hat sich definitiv gelohnt.
Aufenthalt von 1 Nacht im Juli 2018
Antwort von Steve M am 9. Aug. 2018
I'm glad you enjoyed the service and our warm chocolate chip cookie that DoubleTree hotels are famous for! Hope you can visit us again soon!

8/10 – Gut

Marisol

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall stay was good room was spacious. Only issue we had was plumbing. But overall everything was good.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Steve M am 24. Mai 2024
Thank you for the review and feedback Marisol

2/10 – Ungenügend

Genia

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
A reservation, pre-paid weeks in advance, may not hold your room at this hotel. We arrived in the lobby, luggage and infant in-hand, only to learn that our room had been given away because the hotel allowed some people to extend thier reservations and has a "first-come, first served" overbooking policy. No one even attempted to contact us to say that our room was in jeopardy. We have stayed at this hotel several times before and not even our loyalty was considered. We were able to find a new hotel but what would we have done if there had been some kind of event in town and hotels were sold out? The Double Tree paid for one night of the stay at our new hotel but that felt quite insufficient given the level of inconvenience. The hotel tried to point out that this had never happened to us before, during our many stays, as some sort of consolation. How many times do you need to be completely displaced before a complaint has merit?
Aufenthalt von 3 Nächten im Mai 2024

2/10 – Ungenügend

Andrew

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Hotel was oversold and room was not available. We confirmed the morning of arrival and told we were confirmed. We were sent to another, lesser Hilton property 20 miles away. On arrival there we were told by staff they had our name the day prior. This is not acceptable to first over book. That's Hotel 101. Second lie to you when you confirm and not notify the minute they are aware of the problem. This is not my first issue with Hilton booking. The staff was totally unapologetic tell us "good news" we have booked you at a cappy hotel 20 miles away but won't charge you. How the hell is that "good news".
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Steve M am 14. Mai 2024
Andrew, I apologize that we were not able to honor your reservation for unforeseen reasons. I agree that it should have been handled differently and will follow up accordingly.

8/10 – Gut

Michelle Z

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Steve M am 10. Mai 2024
Thank you for the feedback Michelle. Let us know how we can achieve a 5/5 star Review for your next stay!

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The overall experience was excellent. We would definitely stay here again if ever in the area. "Cleanliness" received only four-stars as there was a lot of clutter found behind the dresser and table (not visible unless you looked behind the dresser). "Area Around the Property" received only four stars as there was a lot of roadway construction in progress and it made entry to the hotel somewhat confusing - but this is not the fault of the hotel.
Aufenthalt von 2 Nächten im April 2024
Antwort von Steve M am 3. Mai 2024
Thank you for the feedback Michael. We'll focus more attention behind the dressers. Road construction will soon be wrapping up and it will make walking downtown so convenient!

4/10 – Schlecht

Rebecca

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Terrible check in service
Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 29. Apr. 2024
I'm sorry to see your check-in experience did not go as planned. Feel free to reach out to me directly at the hotel to discuss the specifics further.

4/10 – Schlecht

Amber

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 22. Apr. 2024
Amber I'm sorry to see this did not go as expected. Would you mind contacting and let me know what issues you experienced during your stay?

2/10 – Ungenügend

Isaac

Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 22. Apr. 2024
Isaac,I'm sorry to see that you did not have a great experience, but you left no comments? Please contact me so we can discuss. - thank you

10/10 – Hervorragend

Tamara

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Steve M am 22. Apr. 2024
Thank you for the 5/5 Review!

10/10 – Hervorragend

Dawn

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 22. Apr. 2024
Thank you for the 5/5 Review!

10/10 – Hervorragend

Swayde

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
When opening the room to the hotel, I was pleased with the layout of the room. I felt the Bistro was a popular attraction and held a sharp atmosphere of classiness. My only complaint would be the construction around the hotel was inconvenient.
Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 16. Apr. 2024
Thank you for the great feedback and glad to hear you enjoyed your stay with us. Road construction will be completed by summer, and it will be a dramatic improvement by adding a lot more "green space" to downtown!

10/10 – Hervorragend

Alison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely renovation
Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 9. Apr. 2024
Thank you for the feedback and 5/5 Review!

10/10 – Hervorragend

NABIL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von Steve M am 9. Apr. 2024
Thank you for the feedback and 5/5 Review!

10/10 – Hervorragend

john

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place for a business stay
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 19. März 2024
Thank you for the 5/5/ star Review!

6/10 – Okay

Joseph, Erie

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Check in time was 3pm we got there at 4pm and our room wasn't ready AND they wouldn't let us check in. We had to leave our party and come back to check-in. They were not very understanding. I paid $400 for the room!! Totally ridiculous!
Aufenthalt von 1 Nacht im März 2024
Antwort von Steve M am 4. März 2024
Joseph,I apologize for the delays in checking you in at 3pm. We do our very best to accommodate all guests and sometimes inventory constraints or previous guests checking out late make it difficult to have every room available by 3pm.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Steve M am 4. März 2024
Thank you for the 5/5 star Review!

10/10 – Hervorragend

Casey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Steve M am 29. Feb. 2024
Thank you for the 5/5 star Review!

10/10 – Hervorragend

Lane

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Steve M am 19. Feb. 2024
Thank you for the 10/10 Review!

10/10 – Hervorragend

Rachel

Mit einer Gruppe gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Steve M am 19. Feb. 2024
Thank you for the 10/10 Review!

10/10 – Hervorragend

Gary

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathroom night light is perfect. Window view is great.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Steve M am 12. Feb. 2024
Thank you for the feedback and the 5/5 star Review!

10/10 – Hervorragend

Deborah S

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Stay!
The Double Tree in Youngstown, Ohio, was great. Nice, clean room and very comfortable bed. Wonderful stay!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawntae Rucker- Assistant General Manager am 11. Feb. 2024
Thank you so much Deborah S., we really appreciate that . We look forward to having you again!

10/10 – Hervorragend

Lisa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful hotel in great downtown location
The room was very clean, bed was super comfy. On my one tiny complaint and that was after they cleaned my room while I was gone during the day they didn't replace disposable coffee cups so i couldnt make a hot drink before i left. Not a huge deal. Great location. Parking is NOT free and its very confusing. But hotel is priced so reasonable that its not awful.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Shawntae Rucker- Assistant General Manager am 11. Feb. 2024
I appreciate your kind words, Lisa and I apologize that parking isn't free but I am glad that you enjoyed your stay. We look forward to seeing you again!

10/10 – Hervorragend

Janine, Galt

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great awesome place. Definitely will return again!!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Steve M am 6. Feb. 2024
Thank you for the wonderful feedback Janine, we appreciate it!

10/10 – Hervorragend

Anthony

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is the best thing in Youngstown. The restaurant is actually very good. Great onion soup. The only thing I don’t like is you have to pay for parking. Didn’t know that
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Steve M am 6. Feb. 2024
Thank you for the great feedback Anthony, we appreciate it!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 31. Jan. 2024
Thank you for the 10/10 star Review!

10/10 – Hervorragend

rita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great downtown hotel
The hotel is very nice and is right downtown in a historic building. It also has a nice restaurant on the main floor. We liked it a lot and would stay there again.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Steve M am 31. Jan. 2024
Thank you for the wonderful feedback and we hope to see you again in the near future!

10/10 – Hervorragend

Terry

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 30. Jan. 2024
Thank you for the 5/5 star Review!

10/10 – Hervorragend

Gary

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable bed! Nice bathroom features including the mirror nightlight. Did not like the skinny shower or lack of microwave!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 29. Jan. 2024
Thank you for the 5/5 Review! Just so you know, all of our suites have microwaves and there is a microwave available in our Made Market 24 hours/day.

10/10 – Hervorragend

Christopher

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Downtown convenience!
Very recently renovated. The downtown section is being renovated as a whole and it's looking great! I loved how convenient everything was to this hotel. Lots of food options and shopping all within a few blocks. If you don't want to walk, then the Bistro 1907 in the hotel is a great restaurant itself. A great place for business or pleasure!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Steve M am 23. Jan. 2024
Thank you for the wonderful comments and feedback Christopher!

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything is great
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 23. Jan. 2024
Thank you for the 5/5 Review!

4/10 – Schlecht

Mary Alice

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 17. Jan. 2024
Mary, I'm sorry to see that things did not go as planned during your stay. Please reach out to me with details since you did not explain what went wrong in your Review.

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The DoubleTree in Downtown Youngstown is a gem. It makes my visits to the city so convenient, and makes them feel special in such a beautiful setting (unlike all the options by the interstate).
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 9. Jan. 2024
Thank you for the great feedback and kind words Patrick. We appreciate your loyalty and business!

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 8. Jan. 2024
Thank you for the 5/5 star Review!

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 8. Jan. 2024
Thank you for staying with us, please feel free to share any comments you may have.

10/10 – Hervorragend

Joanne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a lovely stay sat this property! Front desk always helpful .
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Steve M am 8. Jan. 2024
Thank you for sharing your experience Joanne and thank you for your loyalty!

10/10 – Hervorragend

John R.

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 4. Jan. 2024
Thank you for the 5/5 Review!

8/10 – Gut

Louis

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, but didn't get reserved room.
Hotel experience was generally quite good. Rooms were clean and well maintained. Restaurant was great and fitness room was well equipped. My stay would have been just about perfect, except I didn't get the room I had reserved. I had booked through Expedia and had gotten a sizeable discount for a king room with a sofabed. However, when I checked in I was told that room was not available. The desk person said he believed that someone in Hilton Honors club self-checked in and took room. Got a king room with a chair, but no sofa bed. Price was the same and there were no cheaper rooms available. Room was fine, but it bothers me that my reservation was second class compared to the 'Club Member'. If they want to hold back some rooms for their special friends, that's fine, but to poach my room seems patently unfair. This policy should be made very clear at the time of reservation and I'll just book the cheapest room.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Steve M am 2. Jan. 2024
Louis,I'm glad to hear that you enjoyed your overall stay with us and apologize that we did not have a king room with sofa bed available for your arrival. I don't know of the exact details as to why, but I will look into it further.

2/10 – Ungenügend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Noisy room and cheap mattress
Have stayed overnight about a dozen times at this hotel. Good experiences up to this one. The mattress was a cheap one, very uncomfortable. At around midnight, a fight broke out in the room next to ours. Constant screaming of obscenities, shouting, body slams against the wall for about an hour, then finally the fight(s) spilled out into the hallway. Called management, they sent some up to quell the mini-riot. Then, loud talking in the room, right behind my headboard, until 3am or so. We never heard anything from another room during previous stays - I don't know if this was a construction shortcut particular to the room we had on this visit, but the walls were disappointingly thin. This is an otherwise nice place, but be advised, if there is a brouhaha in a room around you, you'll be hearing all the action all night long.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 2. Jan. 2024
David,Glad to hear that all of your previous stays have been enjoyable, and I apologize for the behavior of the guest whose room was adjacent to your room on your most recent stay. The hotel has a zero tolerance for loud or rude behavior. That particular guest's behavior was unacceptable and as a result the police were called, and he was removed from the hotel.

10/10 – Hervorragend

Genia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Steve M am 31. Jan. 2024
Thank you for the 5/5 star Review!

10/10 – Hervorragend

Indy

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 31. Jan. 2024
Thank you for the 5/5 star Review!

10/10 – Hervorragend

Joanne

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 17. Jan. 2024
Thank you for the 5/5 Review!

10/10 – Hervorragend

Ashley

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Steve M am 19. Dez. 2023
Thank you for the 5/5 Review Ashley!

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nice, but unhelpful
Wasn’t told there was an extra charge for parking, it just showed up on my bill. I also asked if there was any way to move my stay to the following night as my wife wasn’t able to make it into town and I was told without hesitation that was impossible. The staff were friendly in appearance but not very helpful or accommodating.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 18. Dez. 2023
I'm sorry to hear things did not go smoothly during your stay. Our website does indicate a daily charge for parking and the nightly rate is also posted at the entrance of the parking lot. I will follow up with our front desk personnel to reiterate the importance of communicating the charge upon check-in as well. The hotel is unable to change arrival dates of reservations booked through third-parties. In this case you would have had to call Expedia to make the change and the hotel would have been glad to accommodate your request. Hope this helps with future reservations!

10/10 – Hervorragend

Jt

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 18. Dez. 2023
Thank you for the 5/5 star Review!

10/10 – Hervorragend

Dewey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 11. Dez. 2023
Thank you for the 10/10 Review!

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Steve M am 8. Dez. 2023
Thank you for the 10/10 Review!

10/10 – Hervorragend

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Steve M am 1. Dez. 2023
Thank you for the 10/10 Review

10/10 – Hervorragend

Najuma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When visiting family in the area this is my favorite hotel. Close to my parents home and next to YSU.
Aufenthalt von 6 Nächten im November 2023
Antwort von Shawntae Rucker-Blackmon am 30. Nov. 2023
Thank you so much for staying with us and we look forward to having you again soon!

8/10 – Gut

Gary

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Where's the warm cookies :) Could've been just one of those days, but the lady checking us in that night wasn't very friendly or helpful at all. Stayed at a Double Tree in Canton, totally the opposite...everything you expect at a Double Tree, e.g., a smile, friendly staff, offered a warm cookie, and enthusiastic behind the desk. Very welcoming!
Aufenthalt von 1 Nacht im November 2023
Antwort von Shawntae Rucker-Blackmon am 22. Nov. 2023
I apologize that our GSA failed to give you your warm DoubleTree cookie and that she wasn't friendly or helpful. I hope you give us the opportunity on your next trip to Youngstown to make a better impression.