Chula Vista Resort

WARNING!! DO NOT STAY HERE!!!! I spent New Years eve/day here with my family. We checked out yesterday (1/2/2020). I woke up to both my arms being bit by BED BUGS. Some of them are really really bad! This morning when i called i was sent to someones VM. So i called back and was hung up on (without the hotel staff even answering the phone, just picking up and hanging up) OR they would pick the phone up and then place me on hold and THEN HANG UP AGAIN. I had someone else call to verify that i was indeed being ignored and sure enough they answered RIGHT AWAY. I tried to explain this to the lady at the front desk upon checkout and she showed ZERO interest, made me wait 15 mins to "speak to a manager" who never came so i left and told her i would be calling instead. I finally got through to someone after calling numerous times in security whom promised me a call back right away.....yet here i sit with no phone call. I am LIVID. The customer service here has been extremely poor and the blatant disregard to a customer being BIT BY BUGS while staying there has been ignored. I am going to be putting this out there on EVERY SINGLE SOCIAL MEDIA SITE AND CONTACTING THE HEALTH DEPARTMENT. I have pictures and call logs stating how many times i was called and ignored. I stayed in room 4219! BEWARE!!!!!!!!!!!!!!!!! After reading reviews it seems this isnt the first case of bed bugs they've had there or poor customer service reviews. VERY DISAPPOINTED!