Hi Claude,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Lindsay,Thank you for taking the time to share your experience at Kasa Arts District Winston-Salem. We are thrilled to hear that you loved our convenient location and found our Kasa to be much larger and spacious than expected. It's always a pleasure to provide our guests with comfortable accommodations. We apologize for any inconvenience caused by the thin walls and noise from neighbors. Our team is constantly working to improve our guests' experience, and we appreciate your understanding. If there's anything else we can do to assist you during your stay, please don't hesitate to let us know. We're here to ensure you have a memorable and enjoyable time with us!Best regards,Team Kasa

Hi Christine,We're glad you enjoyed the property's location and found the communication and check-in instructions from our Virtual Front Desk excellent. Thank you for your feedback! See you soon, Christine!Best regards,Team Kasa

Hello Cym,We're genuinely sorry to hear that your stay didn't meet your expectations. It's disappointing to learn that the room layout felt confining and impacted your experience. We understand how important these details can be and will take your feedback seriously.We're also concerned about the inconvenience you faced regarding the hangers and toilet paper. Those are basic amenities, and it shouldn't have taken multiple requests to get you what you needed. We're looking into this to ensure a more efficient process for future guests.Thank you for your honest feedback. While we can't change your recent experience, we're committed to doing better. We'd love another chance to provide you with the enjoyable stay you deserve.Sincerely,Team Kasa

Hi Karen,Thank you for sharing your feedback on your recent stay at Kasa Arts District Winston-Salem. We appreciate your positive comments about the central location and vibrant neighborhood. We understand your concerns regarding the lack of natural light and overhead lights in the bedrooms and apologize for any inconvenience caused. Your feedback is valuable to us, and we will review it to find ways to enhance the lighting in the bedrooms. We hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely,Team Kasa

Hi Lauren,Thank you for your positive review! We're delighted to hear that you had an amazing experience during your stay at Kasa Arts District Winston-Salem. We're glad you found the location great and easy to access, and that the apartment was clean, spacious, and quiet. We apologize for the inconvenience caused by the tilted side table and the need to purchase your own toilet paper and paper towels. We appreciate your understanding and patience in this matter. It's wonderful to know that despite these slight downsides, you thoroughly enjoyed exploring downtown, visiting local shops, and attending the county fair. We can't wait to welcome you back for another exceptional stay in the near future.Best regards,Team Kasa

Dark and depressing are words we hope guests won't associate us with, and we are saddened that you felt that way about our property. We are very sorry that we were unsuccessful in providing you with a pleasant experience because of various factors that did not fulfill your expectations. We appreciate the details you provided, and they will serve as valuable learning points for us as we continue to improve our products and services. We regret that we could not turn things around for you, Miriam. Nevertheless, we thank you for giving us a chance. Thank you for your gift of feedback.