Außenbereich

Bewertungen von Hyatt Place Wilmington Riverfront

3 out of 5
Hyatt Place Wilmington Riverfront
760 Justison Street, Wilmington, DE

Bewertungen

9,4

Außergewöhnlich

484 von insgesamt 650 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
122 von insgesamt 650 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 650 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 650 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 650 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,6/10

Personal & Service

9,0/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Charles, peterborough

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to restaurants. Weekend breakfast hours start too late
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Customer Service am 25. Mai 2024
Charles, thank you for sharing your thoughts. The Hyatt Place Wilmington/Riverfront team appreciates your feedback about our breakfast hours and will take it into consideration. We're glad you found our location convenient to restaurants. We hope to welcome you back soon.

10/10 – Hervorragend

Marie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service amazing breakfast. Very clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 23. Mai 2024
Marie,Thank you for your wonderful feedback! Hyatt Place Wilmington/Riverfront is delighted to hear you enjoyed the great service and our delicious breakfast. Our team takes pride in maintaining cleanliness throughout the hotel. We look forward to welcoming you back soon!

10/10 – Hervorragend

Stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location, bar, breakfast
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Thank you for the perfect rating, Stephanie!We are very pleased to hear that you had a wonderful stay at Hyatt Place Wilmington/Riverfront. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 2. Mai 2024
Jessica, it's wonderful to hear that you had a stellar experience at Hyatt Place Wilmington/Riverfront. Your high rating is greatly appreciated. We hope to welcome you back on your next trip to the area for an equally delightful stay. Safe travels!

8/10 – Gut

Victoria, Laramie

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice restaurants close!! The riverwalk is nice, saw police on mopeds all the time, that is very reassuring!! The exercise room is nice and clean, temp was almost 80 and humid in there, thermostat was locked!! UGH The people are very nice and helpful!! Breakfast was good, ALWAYS the same thing and there for a week???? Really They ran out of breakfast items fast, need to be on that better??!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 13. Apr. 2024
Victoria, your positive remarks about Hyatt Place Wilmington/Riverfront's proximity to nice restaurants, the well-maintained exercise room, and the friendly team members are deeply appreciated. We're glad you found the frequent policing and our local riverwalk a comfort.In reference to your fitness room experience and breakfast concern, we apologize if the temperature and menu variety did not meet your specific preferences. We'll note your recommendations about the variety of breakfast choices and the replenishment rate. We're continuously striving to enhance our guests' experiences and your feedback goes a long way in achieving that goal.We look forward to welcoming you back to enjoy our improvements!

10/10 – Hervorragend

Hae In

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 27. März 2024
Hae In, thank you for choosing to stay at the Hyatt Place Wilmington/Riverfront. We're pleased that your stay was enjoyable. We appreciate the top rating and we look forward to welcoming you back.

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 18. März 2024
Thank you for the 4-star rating, Karen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Place Wilmington/Riverfront. Thank you again for sharing!

10/10 – Hervorragend

Ramifel

Gut: Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 13. März 2024
Thank you for the excellent rating, Ramifel!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Wilmington/Riverfront! We look forward to hosting you again soon.

8/10 – Gut

mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 11. März 2024
We appreciate your lovely rating, Mary!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Place Wilmington/Riverfront soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 – Hervorragend

MARIA

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent condition and amazing rooms and lobby!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
Maria, thank you for sharing your wonderful feedback. We're thrilled to hear that you enjoyed the pristine condition and exceptional design of our rooms and lobby at the Hyatt Place Wilmington/Riverfront. We hope you'll visit us again soon for another amazing experience.

8/10 – Gut

Curtis

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice place to stay for the night. Friendly staff. Good breakfast Buffett. My shower water wasn’t too hot and I woke up at 330 am to my room smelling like a weed factory. Fitness room was spacious and clean.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 26. Feb. 2024
Curtis, it's heartening that you found Hyatt Place Wilmington/Riverfront to be a pleasant overnight spot and appreciated our warm team members and delicious breakfast buffet. We regret that you encountered issues with your room. Assuring the perfect room environment, including adequate water temperature, is our priority. Your experience with unexpected odors is also taken seriously. We're glad you enjoyed the ample space and cleanliness in our fitness room. Your feedback helps us continually improve. Looking forward to offering you an all-around excellent stay next time.

8/10 – Gut

TARIQ

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 27. Feb. 2024
Thank you for the great rating, Tariq!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Wilmington/Riverfront. We'd like to share an even better experience with you soon.

8/10 – Gut

Clara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that it was on the waterfront and the staff were nice. I disliked the fact that the $50 hold is still on my credit card over 10 days later.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 8. März 2024
Clara, we appreciate your feedback. It's great to hear that you loved the Hyatt Place Wilmington/Riverfront's picturesque location by the water and our friendly team members. Regarding the hold on your credit card, it occasionally takes some time for bank processes to complete. We look forward to hosting you again in the future.

10/10 – Hervorragend

Vada

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and courtesy
Very clean
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 20. Feb. 2024
Vada, thank you for sharing your thoughts. It's fantastic to hear that your stay at Hyatt Place Wilmington/Riverfront was satisfactory, especially that our cleanliness upheld our high standards. We're looking forward to your next visit.

10/10 – Hervorragend

Robby

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 20. Feb. 2024
Robby, it's a pleasure to hear your perfect rating of your stay at the Hyatt Place Wilmington/Riverfront. We're delighted that your experience was enjoyable, and we look forward to extending our signature hospitality to you again in the future!

4/10 – Schlecht

Mark

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 22. März 2024
Thank you for sharing your feedback, Mark.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 – Hervorragend

Jonathan

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 14. Feb. 2024
Jonathan, we're thrilled to see you had a 5-star experience at Hyatt Place Wilmington/Riverfront. Our team appreciates the time you took to share your rating. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was polite and pleasant. No one made you feel uncomfortable or uneasy about being on the property.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 6. Feb. 2024
Stephanie, it's delightful to hear your positive comments about Hyatt Place Wilmington/Riverfront. We're overjoyed that our team members provided a comfortable and welcoming atmosphere throughout your stay. We hope to host you again in the near future.

10/10 – Hervorragend

Brenda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will definitely be back. Very nice location .room was super clean. Bed was very comfortable. Front desk was professional and super nice and friendly. Great place to stay!!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 6. Feb. 2024
Brenda, it's wonderful to hear you've enjoyed your stay at the Hyatt Place Wilmington/Riverfront. We take pride in our prime location and our exceptionally tidy rooms, and are thrilled to know they were to your liking. It's also delightful to hear that our front desk team made your experience even more positive with their professionalism and friendly nature. We're eagerly awaiting your next visit for another great stay.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
O atendimento no check in foi excelente! Café da manhã excelente! Pessoal atende muito bem, excelente estadia!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 15. Jan. 2024
Obrigado pelo seu feedback maravilhoso. Estamos entusiasmados em saber que você teve uma excelente experiência do início ao fim no Hyatt Place Wilmington/Riverfront. Agradecemos muito os seus elogios pelo delicioso café da manhã e pelo excelente serviço prestado pelos membros da nossa equipe. Mal podemos esperar para recebê-lo de volta para outra estadia fantástica.

10/10 – Hervorragend

Terrance

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was attentive and the rooms were clean. Breakfast buffet was also good
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 13. Jan. 2024
Terrance, thank you for sharing your experience at the Hyatt Place Wilmington/Riverfront. We are delighted to hear that our team members met your needs efficiently and that you enjoyed our well-kept rooms and satisfying breakfast buffet. We are looking forward to welcoming you back in the future.

10/10 – Hervorragend

Ronald

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Check in staff and morning staff very friendly. Room perfect for us and our 2 dogs. Mattress very comfortable. Excellent breakfast. Area around safe. Great area to walk the dogs and plenty of restaurants right next to the hotel. Perfect location right off the highway
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 9. Jan. 2024
Ronald, it's delightful to know that you savored your stay at Hyatt Place Wilmington/Riverfront. Your positive words about our welcoming team members and comfortable bedrooms truly gladden us. We are also glad that you enjoyed our breakfast and found the location advantageous. Our proximity to walkable areas and restaurants indeed make it a popular choice amongst our guests! We can't wait to welcome you and your furry friends back for another memorable experience.

10/10 – Hervorragend

Gwenna

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Customer Service am 9. Jan. 2024
Thanks for the outstanding rating, Gwenna!We're delighted your time at Hyatt Place Wilmington/Riverfront was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Hervorragend

Mercie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing staff 👏
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Mercie, we're delighted to see you had such a wonderful experience at Hyatt Place Wilmington/Riverfront. It's terrific to learn that our team members made a lasting impression on you. Looking forward to welcoming you back in the future.

10/10 – Hervorragend

Wei

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was perfect, people were very friendly. Room was clean, quiet and spacious. The best part was their complimentary breakfast, it was better than what I had paid breakfast at other hotel!!!!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Wei, your complimentary words about Hyatt Place Wilmington/Riverfront has brought smiles to our faces. We're delighted that our team members' friendliness, as well as our well-maintained and serene rooms, met your expectations. It warms our hearts knowing you enjoyed our complimentary breakfast, which we believe is a special part of the guest experience. We would love to welcome you back on your next visit to Wilmington.

8/10 – Gut

Jerry

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff members were very friendly staff members at breakfast a very pleasant and professional staff
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Jerry, thank you for taking the time to share your positive experiences at Hyatt Place Wilmington/Riverfront. We're delighted to hear that our team members' friendliness and professionalism made your breakfast enjoyable. We look forward to your next visit with us.

6/10 – Okay

Nancy, Barre

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Rooms did not have shades that kept light out. Bedspread had burn mark on it. Alarm clock went off early as we did not set it. We were told breakfast began at 6:30 bit it wasn’t ready til after 7 shared our complaints with staff and they were not overly friendly. The best part was the walk along riverfront and restaurants nearby.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Nancy, thank you for sharing your feedback. We regret to hear about the issues you encountered regarding the room conditions and our breakfast service. We deeply value your input. Please know that your comments about the room and breakfast services, along with your experiences with our team members, have been noted and will be addressed. We are glad you enjoyed the location and the riverfront walk. Your satisfaction is important to us and we hope for the opportunity to better serve you in the future.

10/10 – Hervorragend

Joy

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 30. Dez. 2023
Thank you for the fantastic rating, Joy!It's outstanding you had such a wonderful experience at Hyatt Place Wilmington/Riverfront. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Hervorragend

Tae Bum

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location, beautiful view, great breakfast and free parking
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 30. Dez. 2023
Tae, it's delightful to hear that you enjoyed all aspects of your stay at Hyatt Place Wilmington/Riverfront. From our advantageous location to the captivating views, superb breakfast, and complimentary parking, it's thrilling to know we ticked all your boxes. We're grateful for your glowing review and look forward to hosting you again.

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Customer Service am 28. Dez. 2023
Alice, thank you for your outstanding rating. It's always delightful to hear that guests enjoyed their experience at Hyatt Place Wilmington/Riverfront. We're looking forward to welcoming you back in the future.

10/10 – Hervorragend

Marsha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 27. Dez. 2023
Marsha, thank you for your perfect rating. It sounds like you had a great time at Hyatt Place Wilmington/Riverfront. We're thrilled you enjoyed your stay and hope to welcome you back in the near future. Safe travels until then.

10/10 – Hervorragend

Alicia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 27. Dez. 2023
Alicia, it's fantastic to see your five-star rating of Hyatt Place Wilmington/Riverfront! We're delighted you had such a positive experience. Our team members hope to welcome you back on your next trip to the area. Safe travels!

10/10 – Hervorragend

Prince

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 26. Dez. 2023
Thank you for the wonderful rating, Prince!It's excellent you enjoyed your time at Hyatt Place Wilmington/Riverfront so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Hervorragend

Alice

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was extra helpful and cherry
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 26. Dez. 2023
Alice, it's terrific to hear you had a pleasant experience at Hyatt Place Wilmington/Riverfront. We're glad our team members could assist you in the best way possible, leaving a positive impression. We hope to see you again soon!

10/10 – Hervorragend

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 24. Dez. 2023
Karen, it's terrific to see you had a wonderful experience at Hyatt Place Wilmington/Riverfront! We genuinely appreciate your high rating and would be delighted to welcome you back. Thanks for choosing us during your travels.

10/10 – Hervorragend

matthew

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 24. Dez. 2023
Matthew, we're thrilled to know you enjoyed your stay at Hyatt Place Wilmington/Riverfront as it's always our goal to leave our guests with a memorable experience. We appreciate the perfect rating and look forward to hosting you in the future.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not As Good As It Should Be
The room was nice and clean. The breakfast was good. The internet connection was spotting. I was told it's always like that when it's rainy. The view from my room was off the roof over the entry way.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 1. Feb. 2024
Thank you for the feedback you've provided. It's heartwarming to learn you appreciated the cleanliness of your room and enjoyed our breakfast selection. We acknowledge that you encountered some inconsistencies with the internet in certain weather conditions, which our team is continually working on improving. Moreover, we're sorry if the view from your room didn't meet your expectations. We'd be delighted to assist in choosing a room with a different view for your next visit at Hyatt Place Wilmington/Riverfront.

10/10 – Hervorragend

Wen

Gut: Sauberkeit, Personal & Service und Ausstattung
Nice staff, room is big and clean
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 22. Dez. 2023
Wen, thank you for sharing your satisfying experience at the Hyatt Place Wilmington/Riverfront. It's delightful to hear that our spacious, well-maintained rooms and courteous team members met your expectations. We look forward to welcoming you again in the future.

10/10 – Hervorragend

Patti

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 23. Dez. 2023
Patti, thank you for your stellar rating! We're thrilled to know you had such a wonderful experience at Hyatt Place Wilmington/Riverfront. We appreciate your feedback and are eager to welcome you back on your next visit.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 17. Dez. 2023
John, thank you for choosing the Hyatt Place Wilmington/Riverfront. Given your perfect rating, it's clear we were able to provide an excellent experience. We're looking forward to welcoming you back in the near future!

10/10 – Hervorragend

Kevin

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 18. Dez. 2023
Kevin, we are thrilled to hear that your stay at Hyatt Place Wilmington/Riverfront was excellent. Feedback like yours truly makes our day. Hope we can welcome you back to the property for another 5-star experience soon. Thanks for choosing us!

10/10 – Hervorragend

Angelo, Riverside

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, easy walk to the Riverfront Market . Riverfront was beautiful with the christmas lights. Dining options were fair but there are Restaurants within walking diatance. Temp in the gym was set a bit high for my liking.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Customer Service am 12. Dez. 2023
Angelo, it's wonderful to hear that you enjoyed the appealing location of Hyatt Place Wilmington/Riverfront and were able to take advantage of its proximity to the beautiful Riverfront Market. We're also thrilled that you had the opportunity to experience the holiday lights, truly a magical sight. It's also helpful to know that you found the local dining options satisfactory. On your note about the gym temperature, we value your feedback and will certainly look into this matter. We hope to welcome you back soon during your next visit to the Riverfront.

10/10 – Hervorragend

Allison

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 13. Dez. 2023
Allison, your perfect score for Hyatt Place Wilmington/Riverfront is greatly appreciated! We are delighted that your experience with us met your expectations. Thank you for choosing us for your stay, and we look forward to the opportunity to serve you again soon.

4/10 – Schlecht

Kathy

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Very loud event going on downstairs. Had to move in the middle of our stay even though we had requested a quiet room during booking. Staff seemed annoyed by our complaint.
Aufenthalt von 5 Nächten im November 2023
Antwort von Customer Service am 12. Dez. 2023
Kathy, we regret to hear about the disturbance you experienced during your stay and the subsequent need for room relocation. We always strive to accommodate guest preferences and it's clear there was a lapse in this instance. Furthermore, our team members should have exhibited more understanding about your complaint. We're taking your feedback into serious account to ensure this is not a recurring incident, and we can provide a more serene environment in the future. We hope to have an opportunity to better serve you.

8/10 – Gut

Irene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 11. Dez. 2023
Irene, it's wonderful to see you enjoyed your stay at Hyatt Place Wilmington/Riverfront. We wholeheartedly appreciate your feedback and look forward to your next visit to make it even more memorable. Thank you.

10/10 – Hervorragend

Brenda, Dover

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 10. Dez. 2023
Thanks for the perfect rating, Brenda!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Wilmington/Riverfront.Have a wonderful day!

10/10 – Hervorragend

Joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our favorite hotel in Wilmington. Great location, rooms and common space areas are clean and in great shape. Best part is the friendly staff. Holly and the night time staff were great!!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 10. Dez. 2023
Joanne, thank you for sharing your delightful experience at Hyatt Place Wilmington/Riverfront. We're thrilled to hear that our pristine rooms and communal areas met your expectations. It's particularly touching to recognize Holly and our night time colleagues who strive to provide exceptional service to our guests. Your continued preference for our hotel is truly valued. We eagerly anticipate your next stay.

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean rooms and friendly staff.
Aufenthalt von 1 Nacht im November 2023
Antwort von Customer Service am 7. Dez. 2023
Susan, it's fantastic to hear about your positive experience at Hyatt Place Wilmington/Riverfront. We are delighted to know you appreciated our tidy accommodations and warm team members. We appreciate your feedback and look forward to your next visit.

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The property is located in a perfect place. The restaurants are all walkable of the river in the back. The breakfast is great and all the employees are very friendly. This is my third time staying here, and I will always stay here on business.
Aufenthalt von 5 Nächten im November 2023
Antwort von Customer Service am 5. Dez. 2023
Michael, it's a delight to hear about your stay at Hyatt Place Wilmington/Riverfront. Your kind words regarding our prime location, hearty breakfast selection, and friendly team members are greatly appreciated. We're thrilled your business travels continually lead you back to us. Thank you for choosing us, and we eagerly await your next stay.

10/10 – Hervorragend

Janet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful view of the Christina River and the lovely walking path which was decorated for the holidays.
Aufenthalt von 2 Nächten im November 2023
Antwort von Customer Service am 29. Nov. 2023
Janet, it's wonderful to know you enjoyed the picturesque vista of the Christina River at Hyatt Place Wilmington/Riverfront. We're equally delighted that the beautifully adorned walking path enhanced your holiday experience. We hope to welcome you back soon.