2/10 – Ungenügend
Tyra E.
30. Nov. 2025
While the home was decorated beautifully, our overall experience was very disappointing due to poor communication and unresolved maintenance issues. We never received check-in or check-out instructions, nor any of the basic property information that guests should be provided—such as the WiFi password or general house guidelines. Despite having our reservation paid in full well in advance, we were forced to reach out to the host on the day of travel to obtain information that should have been sent automatically.When I expressed concern to the host about the lack of communication, I was assured that additional details would follow. Unfortunately, nothing was sent. We had to follow up again, and we did not receive the necessary information until hours after we had already arrived. This lack of responsiveness added unnecessary stress and made the beginning of our stay much more difficult than it needed to be.To make matters even worse, the shower did not work at all. This is a basic and essential amenity, and its failure significantly impacted our stay. My 3-year-old and I were able to manage with wash-ups in the tub, but this was not a workable solution for my husband. It is completely unacceptable that such a major issue was not disclosed in advance or resolved before guests arrived.Overall, the communication, preparedness, and functionality of the property fell far below the standard we expect when booking through Vrbo. We left feeling frustrated and dissatisfied.
Tyra E.
Aufenthalt von 3 Nächten im November 2025