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Bewertungen von Extended Stay America Suites White Plains Elmsford

2.5 out of 5
Extended Stay America Suites White Plains Elmsford
118 West Main Street, Elmsford, NY

Bewertungen

6,6
246 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
242 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
189 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
149 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
176 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

7,4/10

Personal & Service

6,2/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Klaus

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and clean, great staff!
ESA in Elmsford is a great place to stay if you need long term accomodations. The rooms are spacious, very clean and comfortable. Due to COVID, they provide kitchen utensils on request only which gave me the impression that they really care. Staff in particular was very helpful and friendly. The location is convienient with walking distance to shops, restaurants and bars. Although located near major highways, it is quiet. Will go there again when having business in Elmsford.
Aufenthalt von 15 Nächten im August 2020
Antwort von Hotel Management am 4. Sept. 2020
Thank you for your recent review. It is nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location near restaurants and shopping, so we are happy it worked out well for you, too. Also, we are glad you liked our friendly staff and comfortable accommodations. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely, Hotel Management

8/10 – Gut

Karina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Todo bien en mi estancia.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Management am 8. Mai 2024
Dear Karina, Thank you for sharing your positive experience at Extended Stay America. We're thrilled to hear that everything met your expectations and contributed to a pleasant visit. We look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 – Gut

Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Marlene

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Migdalia

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Bino

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Nemesio

Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Mejsude

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Gamal

Geschäftlich gereist
Gut: Sauberkeit und Ausstattung
Awesome
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Maryluz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its great to have a kitchenette. Room was a good size and clean. Quiet area plus it had laundry room in The lobby. Checking in was smooth and front desk was very helpful.Will definitely recommended and come stay again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Management am 19. März 2024
Dear Maryluz, Thank you for choosing White Plains - Elmsford and sharing your experience. We are thrilled to hear you enjoyed your stay at Extended Stay America! It is fantastic that you appreciated the convenience of our kitchenette and found the room clean and spacious. We are delighted you had a smooth check-in experience and that our front desk team was helpful. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management.

2/10 – Ungenügend

Christopher

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dark and dingy hotel. Feels dirty. Parking lot feels unsafe.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 17. März 2024
Dear Christopher, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused in the room. Further, we are discussing with our team to find out what went wrong and that it should be handled carefully. The safety of all our guests has always been our priority, and we take it very seriously. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

10/10 – Hervorragend

Veronica

Mit dem Partner gereist
Customer service was pleasant, overall building needs a lot of maintenance work, however the room was very clean
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Jamila

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Okay
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 25. Feb. 2024
Dear Jamila, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you the satisfying visit you deserve.Sincerely,Hotel Management

2/10 – Ungenügend

Terrence

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
This hotel is poorly managed. One example: On check in, the staff hands you a coffee maker. We discovered that ours had two used coffee pouches in it. Then we discovered that it didn't work. This type of issue reflects poorly on both employees and management.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 11. Feb. 2024
Dear Terrence, Thank you for taking the time to review your stay with us. We are grateful for bringing the issue with the coffee maker to our attention and sincerely apologize for any inconvenience caused. Rest assured that we will take immediate and appropriate measures to address the problem comprehensively. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

10/10 – Hervorragend

Anthony

Mit dem Partner gereist
Nice room for the price.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 7. Feb. 2024
Dear Anthony, We're glad you found your room at Extended Stay America to be a good value. Providing comfortable accommodations at an affordable price is important to us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another positive experience.Sincerely,Hotel Management

2/10 – Ungenügend

Zina

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Got to our room and it smelled like cigarettes . uncalled for, called down to the desk and he said they were full and couldn’t move us.. horrible customer service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 7. Feb. 2024
Dear Zina, We apologize for the inconvenience you experienced with the room odor. Our team aims to ensure all guests have a comfortable stay, and we regret that we couldn't accommodate your request to change rooms due to the hotel's occupancy. Your feedback is valuable, and we will address this issue with our team to improve our customer service. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Management

10/10 – Hervorragend

Olzhas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Donald

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Room was fine except for some sort of strong perfume smell.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 4. Feb. 2024
Dear Donald, Thank you for writing a review of our hotel. It is good that you had a pleasant time. However, we are sorry for the disappointment caused by the problems mentioned. Our front desk can help you with such issues. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

10/10 – Hervorragend

Wendy L

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Denise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Lisa

Geschäftlich gereist
Gut: Komfort des Zimmers
Average Stay
First room given was filthy. No bedding, teak not emptied, no cleaning done, room smelled. Immediately given another clean room. Bathroom sink clogged. Had to report 2 times before addressed.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Hotel Management am 28. Jan. 2024
Dear Lisa, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

10/10 – Hervorragend

Bruce

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room quality, very quiet. Reservations, extended twice, went smoothly. Diner nearby & walkable; coffee & oatmeal in lobby convenient.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 23. Jan. 2024
Dear Bruce, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

6/10 – Okay

Jose

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Kenneth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Local Trip
Good place for the price
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 22. Jan. 2024
Dear Kenneth, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely, Hotel Management

10/10 – Hervorragend

Sara Andrea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Gary

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very Clean Room
Probably one of the nicest stays I ever had. Hotel staff helpful and courteous. The room and bathroom immaculately clean. Would definitely recommend to anyone for an extended stay.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Bruce

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Reasonably priced accommodations with kitchen facilities
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Hotel Management am 20. Jan. 2024
Dear Bruce, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the kitchenette and our affordable price made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

8/10 – Gut

Karina Elizabeth

Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Definitely not what I expected...
The front desk employees were friendly and helpful. Unfortunately, there is no restroom in the lobby area, so after a long drive it is especially inconvenient. The hallway leading to our room had a musky smell & the breakfast was a granola bar with coffee... Definitely not what I anticipated breakfast to be...
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 13. Jan. 2024
Dear Guest, Thank you for taking the time to evaluate your stay. It was great to read about the enjoyable aspects of your visit. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 – Okay

Jeffery, Phoenix

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Great staff, sweet and friendly everyone one of them. However, the property rooms could use some updating. The doors are all very loud, and in the morning the male cleaner was going from room to room really fast getting sheets and blankets. The doors were BANGING over and over for about 20 minutes. The parking is a little strange with a parking structure behind the building, but there is plenty of room. You have quick access to the freeway and there is Sleepy Hollow and Rockefeller park nearby. Dunkin Donuts is next door and a great diner is a block away.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Hotel Management am 11. Jan. 2024
Dear Jeffery, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

6/10 – Okay

Julia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Overall the room is nice as well has the hotel but in the bathroom there were 2 roaches that we saw crawling on the wall. If we weren’t so tired we would have left suitcase went back in the car and we shoo out clothes to be on the safe side. I’ve stayed here before and it has always been lovely! Was shocked to see roaches this time!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 11. Jan. 2024
Dear Julia, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us in the past too, but we regret if we missed something during this trip. It is always our effort to keep our guests happy and satisfied by our services. In response to your review, we will discuss this with our housekeeping team to check the area and ensure that they do their best inspection before delivery of the room as we move ahead. We hope you revisit and allow us to serve you again with good memories.Sincerely,Hotel Management

10/10 – Hervorragend

Ramon

Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Komfort des Zimmers
Not a great choice
Apparently all remaining smokers stay at this hotel. The fire alarms went off at 2 am- someone pulled it in the lobby, which was unstaffed.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 11. Jan. 2024
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Also, we regret the disturbance caused by the fire alarm in the middle of the night. We shall be cautious with it as we move ahead. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

2/10 – Ungenügend

Terrence

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
On the first day of a 2-day stay I had no hot water. Also, someone from the cleaning staff carried on a conversation with a guest in a room across the hall from mine for a half hour while I was trying to sleep. It only ended when I opened my door and asked them to talk somewhere else! Ànd I had to ask them twice! Another problem I had was that my room had no microwave oven, and every room has to have one. The front desk clerk didn't even know that! I had to switch rooms after check-in. Finally, beware of the fact that this hotel allows pets. I heard a dog barking every time I opened and closed my door. I can't recommend this hotel.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 11. Jan. 2024
Dear Terrence, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 – Hervorragend

Mildred

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Fernell

Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It’s ok
Everything was ok but the smoke alarm battery went dead at midnight and beeped every few minutes. Also someone was playing music until 9 am on the floor.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 11. Jan. 2024
Dear Guest, Thank you for your review. We are sorry for your disappointment with not having a relaxed and comfortable holiday while with us. We will note your feedback as we always want to know how to improve our guest experience. Also, we regret the noise concerns you mentioned, which were not addressed to your satisfaction. We will address this promptly, as a comfortable and good night's rest is essential to a hotel experience. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

10/10 – Hervorragend

LEROY

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft

6/10 – Okay

Pascal

Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Michelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk worker was very nice room was nice and clean i would stay here again

10/10 – Hervorragend

Jodie

Aufenthalt von 3 Nächten im Dezember 2023

4/10 – Schlecht

Vicente

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Dennis

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Basic non luxurious accommodations. Kitchen in suite but have to ask for plates and utensils. Very minimal breakfast - coffee and a wrapped muffin, nothing else. Diner across the street.
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

LUIS

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff is fantastic, the manager is very communicative and attentive. but the rooms have a lot of smell of food, the sink was covered, there are also very strange people around the hotel. Also be very careful with children. DO NOT LEAVE THEM ALONE AT ANY TIME.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 27. Dez. 2023
Dear LUIS, It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

10/10 – Hervorragend

Nemesio

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Lisa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff very courteous
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 24. Dez. 2023
Dear Lisa, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Vera

Aufenthalt von 1 Nacht im Dezember 2023