2/10 – Ungenügend
Amanda
Mit der Familie und kleinen Kindern gereist
8. Aug. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I was traveling with my toddler and infant, and the conditions in our room raised serious issues regarding cleanliness, safety, and overall guest experience.
Upon entering the room, we were immediately hit with a strong smell of mold. The air felt damp and the carpet was moist, which made the room feel uncomfortable and raised health concerns—especially given the age of my children. Additionally, we found an old hairbrush left behind from a previous guest, which is completely unacceptable and suggests a lack of thorough housekeeping.
The room remained humid and musty throughout our stay, and all furniture and linens carried the same moldy smell. This was not only unpleasant but potentially hazardous to the health of my family.
Even more concerning, the door repeatedly jammed and was difficult to open—a potential fire hazard and serious safety issue. To make matters worse, the pullout couch mattress was in poor condition, with the springs pressing through, making it nearly impossible to sleep on.
I chose SpringHill Suites because of Marriott's reputation for quality and comfort, especially for families. Unfortunately, this experience fell far below those standards.
Amanda
Aufenthalt von 2 Nächten im August 2025