Terrasse/Patio

Bewertungen von West Palm Beach Marriott

3.5 out of 5
West Palm Beach Marriott
1001 Okeechobee Blvd, West Palm Beach, FL

Bewertungen

8,2

Sehr gut

403 von insgesamt 897 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
294 von insgesamt 897 Gästebewertungen haben eine Bewertung von 8 - Gut" "
115 von insgesamt 897 Gästebewertungen haben eine Bewertung von 6 - Okay" "
45 von insgesamt 897 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
40 von insgesamt 897 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Dietmar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes, freundliches , sauberes Hotel. Leider etwas außerhalb, deshalb längerer Fußwege über breite Straßen, um zu anderen Restaurants zu kommen. Steakhaus in der Nähe sehr teuer…
Aufenthalt von 2 Nächten im August 2023
Antwort von General Manager am 19. Aug. 2023
Good Day Dietmar,Thank you for sharing your feedback with us. We are thrilled that appreciated our cleanliness and awesome service. It was a pleasure to have you as a guest, and we look forward to welcoming you back again. Sincerely,The West Palm Beach Marriott Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Director of Rooms​​​​​​​ am 17. Okt. 2018
Dear Guest, we are delighted you had an outstanding stay at West Palm Beach Marriott and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Saida Kouya, Director of Rooms​​​​​​​

8/10 – Gut

Diego, Stuttgart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Hotel, good Site
Close to city center, beach, mall and Interstate. Good service and very good attention to the customer.
Aufenthalt von 7 Nächten im August 2017
Antwort von Natalee S am 26. Aug. 2017
Good Day Diego, Thank you for your feedback. Thank you for the kind words regarding the locator, good service and our attention to details. We hope we can service you again in the near future. Kind regards, Natalee S.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zentrales Cityhotel mit guter Autobahnanbindung
Gutes Hotel mit guter Anbindung zu Strand und Stadt, City ist in 10 Minuten zu Fuß erreichbar,

8/10 – Gut

Mike, Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel an guter Lage aber etwas teuer
Ca. 10 Fussminuten vin CityPlace und 5 Fussminuten oim Amtrak-/Tri-Rail-Bahnhof (Direkterbindung nach Miami oder Tampa) entfernt. Whirlpool und Pool. Sehrr bequeme Betten. Leider mit ca. $200 pro Nacht etwas teuer.

6/10 – Okay

Mark

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Water damage by our room slippery floors because of this and fans outside our room. Concerns about mold
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Director of Front Office am 21. Mai 2024
Dear Mark,  Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We understand how important a well-maintained environment is for our guests. We will address these concerns, and we sincerely thank you for bringing this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing. Warm Regards,Jeffrey TennerDirector of Front Office

10/10 – Hervorragend

Bev

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was close to PBI - unfortunately the shuttle didn't start till 6 am but Uber was reliable and on time. We enjoyed our room and the bar area for a light snack.
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Front Office am 27. Apr. 2024
Dear Bev, We are delighted you chose to stay with us at West Palm Beach Marriott. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We look forward to welcoming you back for another pleasant visit soon.Warm Regards, Jeffrey Tenner, Director of Front Office

10/10 – Hervorragend

Dania

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room had a slight musty smell, otherwise good.
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

John

Gut: Personal & Service und Zustand der Unterkunft
No notification of charge for parking.
Aufenthalt von 2 Nächten im April 2024
Antwort von Director of Front Office   am 19. Apr. 2024
Dear John, Thank you for sharing your feedback with us. We regret to learn that your recent experience fell short of your expectations. Transparency is paramount to us, and we make every effort to communicate all charges, including parking fees, clearly on our website for guests to review before booking. We appreciate your input and hope you had a pleasant overall stay. Thank you again for being our guest. We wish you all the best. Warm Regards, Jeffrey Tenner, Director of Front Office

8/10 – Gut

Jeronimo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient and well located.
Aufenthalt von 1 Nacht im April 2024
Antwort von Director of Front Office am 13. Apr. 2024
Dear Jeronimo, Thank you for including West Palm Beach Marriott in your travel plans. We are pleased that you enjoyed our convenient location and that we were perfectly situated near everything that you planned to see and do during your visit. Your satisfaction brings us great joy, and we appreciate you sharing your experience for the benefit of future guests. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay.Warm Regards, Jeffrey Tenner, Director of Front Office

8/10 – Gut

Shelley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enjoyed our stay
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Disappointing service
In town for an event for my athlete. I wanted to get her good at their bistro, I was walked by multiple times by an oblivious employee who didn’t bother to recognize new customers. Sign says seat yourself. I also walked to the bar for attention, completely ignored like they overwhelmed with their meager bar. I knew it was time to leave as we would never get good. Called once we arrived to the room report our air was not cooling. The service agent gave suggestions to get it working again, saying they were very full today. I did make attempts. We left for a meal. Returned to air still not working. I called again and they verified I called prior and then said they would send someone up. I waited two hours and no one came. I was unable to leave my room because I was waiting. At this point I had lost my faith in them. I continued to play spurn with the air myself and got it to finally turn the fan on and cooling around 11:45. It’s florida, pretty disappointed with my stay. I mentioned it at checkout, and was given condolences by a friendly gentleman however no offer of credit or how to make my stay any better. Would not return for future athlete events in the area.
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Ken

Verbesserungswürdig: Sauberkeit und Personal & Service
Staff was rude and abusive Did not service room
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Director of Front Office am 24. Feb. 2024
Dear Ken, Thank you for evaluating your recent stay with us. We sincerely apologize for the behavior of our associates and the service concerns during your visit. We will share your issues with the appropriate individuals to ensure a better guest experience in the future. Thank you again; we hope you will reconsider another visit so we can show you the hospitality you deserve.Warm Regards,Jeffrey TennerDirector of Front Office

6/10 – Okay

Larry, Cherokee Ridge AL

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Quiet and convenient. No heat and refrigerator did not work. Rooms showed alot of wear and tare. Several attempts to fix but no results. I feel I did not get my $400. worth of stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Director of Front Office am 14. Feb. 2024
Dear Larry, Thank you for taking the time to review your stay. We are extremely sorry for the inconvenience you had with your room and that you felt it needed updating. We will share your comments with the appropriate individuals for our future plans. We also apologize for the maintenance issues you faced and will be addressed to them. We understand your frustration and are grateful for your patience. We hope you will give us another opportunity to provide you with the flawless hospitality we are known for.Warm Regards,Jeffrey TennerDirector of Front Office

6/10 – Okay

cynthia

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Great, impeccable staff. However, facilities need an upgrade
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Director of Front Office am 5. Feb. 2024
Dear Cynthia, We appreciate you being our guest and sharing your observations. We are pleased to read that you enjoyed your stay with us and the service delivered by our associates. Your comments regarding the room updates have been noted, and we are pleased to share that a revitalization project is scheduled for this year. This remodel is part of our ongoing commitment to providing our guests with an inspiring and contemporary experience. We hope you will consider staying with us again to see the improvements firsthand.Warm Regards, Jeffrey Tenner Director of Front Office

10/10 – Hervorragend

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Alberto

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This could be a good hotel, the price/quality is not there. It is very old...
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Director of Front Office am 1. Feb. 2024
Dear Alberto, Thank you for choosing our hotel for your recent stay. We regret that you were disappointed with the rate of your visit. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to West Palm Beach.Warm Regards,Jeffrey TennerDirector of Front Office

6/10 – Okay

Amani

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit
I liked the service of the bistro. I didn’t like the lack of cleanliness, the very old gym equipment and absence of renovation of the bathrooms at least.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Director of Front Office am 28. Jan. 2024
Dear Amani, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and your time at the Bistro Ten Zero One. However, we apologize for the cleanliness issues you experienced and that you did not appreciate certain aspects of your accommodations and fitness center. Your constructive feedback will be shared with the appropriate teams for a better guest experience in the future. We hope to have another chance to provide a better experience on your next visit. Warm Regards,Jeffrey TennerDirector of Front Office

4/10 – Schlecht

Haewon Helen

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel is dated and not very clean. The front desk was nice though.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Leslie

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Carole

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not good!
Room was falling apart! Construction paper on window-didn’t tell us!! Hook falling off in bathroom! Closets are ridiculously small!
Aufenthalt von 5 Nächten im Dezember 2023

10/10 – Hervorragend

Estefania, West Palm Beach

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
fees were confusing
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Renee

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Director of Front Office am 20. Jan. 2024
Dear Renee, We are happy you chose West Palm Beach Marriott for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm Regards,Jeffrey TennerDirector of Front Office

10/10 – Hervorragend

YULAN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Jessica

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, walking distance from theater & shops. A little disappointed that WiFi wasn’t included.
Aufenthalt von 7 Nächten im Dezember 2023

10/10 – Hervorragend

Wolvynz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place but i wasn't ok with the parking' fee
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

william

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I drove from the panhandle of Florida and chose this hotel for its convenience to catch an early flight. I woke up to a shower that would not drain and full of two inches of dirty water. Being in a rush to catch a flight I did not have time for the maintenance staff to come and look at it. What a waste of money. Staff were very nice.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Christin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Hugh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Elizabet, boca raton

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was clean, in good area and at most very friendly. The room service was horrible on both time we ordered.
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Kathleen

Geschäftlich gereist
Gut: Personal & Service
Very ttired hotel
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Gislaine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

Philip

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Inconvenient and unpleasant neighborhood. No assistance checking in. Broken television in first room. Moved to another room with a leaky faucet that kept us up all night, and engineering could not repair.. Inexperienced front desk. Dilapidated property. Very expensive for the quality.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Robert John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ive been staying here for over 6 years. They don't charge for parking and very conveniente to I 95 and the beaches.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not walking distance to downtown.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Mitchell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Comfortable, but could use some investment
Hotel seems a little long in the tooth for a Marriott. Drop ceilings in the bath make it seem old, in need of an update. Location is a little isolating for walks. Food and bar service was good, can recommend the hotel restaurant. Pool was nice, comfortable place to hang out, except for road noise.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was extremely friendly and everything was extremely clean. Bar had great food and drinks.
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 29. Nov. 2023
Good day Daniel,Your kind words are much appreciated. It's delightful to hear that our friendly team members and clean accommodations helped make your visit that much better. Thank you so much for the review, and we hope to see you again soon. Sincerely,The West Palm Beach Marriott Management Team

4/10 – Schlecht

Seana

Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Michael, Somers Point

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One Night Stay
We love it. Super friendly. Clean. Definitely book again.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 30. Okt. 2023
Good day Jennifer,Thank you so much for the high rating. We're delighted to know that our clean accommodations and friendly service impressed you during your visit. We can't wait to host you again soon!Sincerely,The West Palm Beach Marriott Management Team

2/10 – Ungenügend

Ramiro

Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Ram

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay and enjoy a vacation or even spend a weekend. The bathroom although good needs some improvement, such as at least one or two hooks to hang your shorts, towel etc. Staff is super help!!!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von General Manager am 17. Okt. 2023
Good day, Ram,It's good to hear you enjoyed our friendly staff and had an overall comfortable stay with us. We're grateful to call you our valued guest, and we cannot wait to welcome you back for a better experience.Sincerely,The West Palm Beach Marriott Management Team

10/10 – Hervorragend

candace

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly. I experienced a welcoming environment throughout my stay.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 10. Okt. 2023
Good day Candace,It is an honor to have earned a perfect rating for your recent stay with us. Our team will be ecstatic to know that you appreciated their wonderful service and that you felt welcomed. Your appreciation means a lot, and we look forward to seeing you again. Sincerely,The West Palm Beach Marriott Management Team

10/10 – Hervorragend

Ranjit, Miami

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Everything was perfect Reception was very polite, helpful and extremely accommodating. The only objection to had was room service breakfast was served in paper bags with no plates or silverware? Which I was told is new way, modern. When companies pained it was served properly but the time taken ? Omellate was cold toasts were soggy and coffee was cold? Never ever order room service.
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 26. Sept. 2023
Good dayHaving you stay with us was a delight, and you can always count on us to deliver top-notch hospitality. Your feedback about the breakfast will be shared with our food and beverage team, and we apologize for any dissatisfaction with the offerings. However, we are pleased that this did not impact your overall experience. It would be an honor and a pleasure to welcome you back anytime to West Palm Beach Marriott.Sincerely,The West Palm Beach Marriott Management Team

8/10 – Gut

Ava

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Housekeeping left cleaning product in my bathroom 2 days in a row. Battery in safe was dead so I could not lock up valuables. Freezer tray in fridge was broken. Did appreciate the quiet experienced on my hotel floor (8th floor)
Aufenthalt von 4 Nächten im August 2023
Antwort von General Manager am 22. Sept. 2023
Good day Ava,While we're happy to receive a high rating, we're sorry to hear about any issues with our amenities. This is never our intention, and our housekeeping team will be sure to look into all your comments further. Please consider coming back to join us again at some point in the future. Sincerely,The West Palm Beach Marriott Management Team

10/10 – Hervorragend

Rey

Aufenthalt von 1 Nacht im September 2023

4/10 – Schlecht

Alex

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Poor management
We book 2 rooms and we’re not happy after our first night after getting all of our thing settled, we had a room with a wall and ceiling leak which apparently was known to the hotel. We made notice of the problems and we had a busy several days getting our daughter into college nearby. Got very little sleep with the dripping water 1st two nights. Our biggest negative observation was no one from Management offered any apology for inconvenience.
Aufenthalt von 2 Nächten im August 2023
Antwort von General Manager am 5. Sept. 2023
Good day Alex, Thank you for staying with us while you helped get your daughter settled and for taking a moment to share your concerns. Please accept our sincere apologies that you were not entirely comfortable during your visit and that we fell short of providing a satisfactory response and solution. What you have described is not representative of a typical experience, and we assure you that the appropriate team members will be looking into these matters. We cannot change the past, but we truly hope that we will have the opportunity to host you in the future to deliver a stay that better represents our true value. Sincerely,The West Palm Beach Marriott Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel is a very clean, very eco-friendly. The only thing that missing the pool is so quiet for visitors.it would be good if there is a place that can offer like even soft beverages. Some easy relaxing music would be a plus. Location perfect to explore the area.
Aufenthalt von 3 Nächten im August 2023
Antwort von General Manager am 31. Aug. 2023
Good day,Thank you so much for your comments, and we are so happy to know that our clean accommodations were the highlight of your stay. We are always looking for ways to improve, so we will keep your other comments in mind for the future. Please consider joining us again soon. Sincerely,The West Palm Beach Marriott Management Team

10/10 – Hervorragend

Ehsan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the convention centre, clean rooms and wonderful service. I would stay again.
Aufenthalt von 9 Nächten im August 2023
Antwort von General Manager am 28. Aug. 2023
Good day Ehsan,Thank you so much for the five-star rating! We're thrilled you enjoyed our clean rooms and attentive service during your visit. Please come back and join us again at some point soon. Sincerely,The West Palm Beach Marriott Management Team