Finde West Lake Hotels

„Das Personal an der Rezeption war sehr freundlich und hilfsbereit. Es steht ein PC zur Benutzung mit Internetzugang zur Verfuegung. Das Fruehstueck sollte bis 9 Uhr eingenommen werden, es ist sehr einfach gehalten. In den Zimmer steht Cafe und Tee zur Verfuegung sowie Kuehlschrank und Mikrowelle. Der Parkplatz befindet sich vor dem Haus und verfuegt ueber ausreichend Plaetze. Einkaufsmoeglichkeiten befinden sich in der naeheren Umgebung - man kommt dort zu Fuss hin - sowie ein ...

„My daughter and I came for the pool area the hot tub was completely closed off and not working and the pool was not very clean the water was so cloudy you could not even see the bottom of the pool. There were no pool towels on the first day we had to ask a couple times up front and the next day there were a few in the morning. When we checked in at 3:15 most of the rooms were not cleaned because they said housekeeping was running behind“

„Sehr schönes und grosses Zimmer, Bett war sehr bequem. Der "SPA-Bereich" bestand aus einem kleinen Pool und einem Whirlpool, also die übliche Hotel-Ausstattung“

„Ein sehr gutes Hotel an einer verkehrsgünstigen, praktischen Lage. Im Hotel findet man alles sauber und ordentlich vor, der Service ist zuvorkommend. Gut war auch, dass in der Empfangshalle eine grosse Auswahl an Heissgetränken inkl. verschiedener Teesorten 24h bereitstanden. “

„Bedding was so comfortable. Room was quiet. Nice selection for breakfast and the food was good.“

„overall, it was clean and for the most part quiet. A suggestion would be to keep those people with active children on the 1st floor to avoid the loud banging from little feat coming from the 2nd floor rooms.“

„The location was not at all like the pictures. We opted not to stay after we had checked in. We were out the cost of the room but for my family’s comfort and safety we decided to stay at an alternate location as it was not at all what we thought it would be. “

„Cozy place to stay“

„The room was dirty. The staff were not helpful at all. The gentleman that checked us in opened the door to our room after my husband made a trip to the car. The door was not shut all the way and he opened it just to tell me to make sure to keep door closed, he also had another customer with him. “

„The staff was friendly and helpful. The room was very clean “

„They had little black spiders there in the hotel room and the pool was tiny my kids didnt go swimming bcuz the pool was too packed with people,and the room was small for a suite and had trash from the previous person under the bed and on side the dresser,the staff was rude also.and they overcharged me.“

„When I arrived the staff told me my booking did not sync through Expedia and I’d have to call Expedia for a refund. Expedia tried to resolve things and the hotel gave me a room with the remote missing to the A/C. The staff gave me a spare remote that wasn’t the same brand as the A/C and didn’t work. I couldn’t open the door because it was swollen shut. When I finally got in, it was so humid and I took a look around and opened my window to be staring at a bunch of people in the indoor pool.“

„Alles perfekt und sauber. War zwei mal. Empfehlenswert “

„Everything about our stay was great. We stayed for 3 nights and 4 days. The breakfast buffet had a good variety of dishes. The pool was always clean and stocked with lots of towels. The cleaning staff did an amazing job. Every time I walked through the lobby or onto the elevator, it smelled and looked freshly cleaned. “

„Room was too hot at arrival- had to call Maintenance. Temp fluctuated. Restaurant was convenient, good food but slow service. Prepaid for breakfast- could have been good but no entrees available- staff said someone had called in sick and they “were doing the best they can.” Still beat typical continental type breakfast of most hotels. Clean room, comfortable. Good location. Not sure if I would stay here again.“

„Some staff were helpful, many were not. Always something seemed to be missing or out - internet, regular milk, ice cream, printer not working in the business center, no carts or assistance with check-in; confusing entrance location, had to change rooms upon check-in - not as advertised on web; did not shovel snow on front walk - safety issue. Very different experience than our wedding night and reception 50 years ago.“

„It had roaches, bedding was dirty, room had a smell.“

„I booked at this property but had to cancel due to an emergency and they would not let me cancel. The property could not be contacted to even let them know what was going on. Do not stay at this hotel. A SCAM.“