Standardzimmer, 2 Queen-Betten, Nichtraucher, Kühlschrank und Mikrowelle | Schreibtisch, laptopgeeigneter Arbeitsplatz, kostenloses WLAN
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Bewertungen von SureStay Hotel by Best Western Weimar

2.5 out of 5
SureStay Hotel by Best Western Weimar
102 Townsend Dr, Weimar, TX

Bewertungen

7,2

Gut

58 von insgesamt 197 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
63 von insgesamt 197 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 197 Gästebewertungen haben eine Bewertung von 6 - Okay" "
28 von insgesamt 197 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 197 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,6/10

Personal & Service

6,0/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Bernd

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2018

2/10 – Ungenügend

Matthew, Austin

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
N/A
Aufenthalt von 2 Nächten im April 2024
Antwort von Hannah am 21. Mai 2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

4/10 – Schlecht

Bryan M

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very run down
Aufenthalt von 5 Nächten im April 2024
Antwort von Hannah am 10. Apr. 2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

4/10 – Schlecht

Audrey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Owners did not want pets staying at their property. The first room we were given was horrible - urine and mold smell, air fresheners sitting all around. We complained and were moved. Entire hallway reeked of cigarette smoke, and the breakfast had extremely limited selection. Ice machine had no ice. We were told it was due to construction workers staying at the property using all the ice and breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hannah am 6. Apr. 2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

8/10 – Gut

Stan and Sue

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Rolando

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
No breakfast and can’t find the staff.
Aufenthalt von 2 Nächten im März 2024

2/10 – Ungenügend

Cyndi

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hannah am 11. März 2024
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

10/10 – Hervorragend

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
VERY NICE
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hannah am 22. Feb. 2024
Thank you for taking the time out to give us feedback. We appreciate your business and look forward to you staying with us again soon.

10/10 – Hervorragend

loretta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Evelyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Charlotte

Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Construction on adjacent property. Cracked bathtub so water was everywhere and they even knew about it but still rented the room to me. Took a long time to get hot water.
Aufenthalt von 1 Nacht im November 2023
Antwort von Hannah am 17. Nov. 2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

2/10 – Ungenügend

JAMES

Mit Haustieren gereist, Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Night desk attendant was very rude. Implied that 2 men needed a room with 2 beds. Also saud we had to wslk our pet out a side door and not out through the libby. I called several times to ensure this was a pet friendly hotel. It is not.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hannah am 1. Nov. 2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,HannahGeneral ManagerSureStay Hotel by Best Western Weimar

10/10 – Hervorragend

DONNA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Ronald

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Nice Stay
This hotel is a gem, a great little motel at budget prices.
Aufenthalt von 1 Nacht im September 2023

4/10 – Schlecht

elsa

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Bathtub was clean, but they c I uld put better toiletries
Aufenthalt von 1 Nacht im August 2023
Antwort von Hannah General Manager SureStay Hotel by BW am 29. Aug. 2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Komfort des Zimmers
Surestay
Only complaint is that the lobby smelled of possible drug use when walking in. My children were asking what the smell was.
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Monica

Aufenthalt von 1 Nacht im Juli 2023

2/10 – Ungenügend

Thommy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Bed Bugs. I’m Pissed!!!!
It’s now 4:25am. I woke up around 3:25 itching all over. I felt raises on my skin. I informed the front desk. He gave me a room upstairs. Went to store to get Benadryl. Not sure if the other room has bed bugs also. I’m pissed. I want a refund plus!!!!! I have a video with a bug crawling in the bed.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hannah General Manager SureStay Hotel by BW am 19. Juni 2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

Ramiro Eduardo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

Julie

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Verbesserungswürdig: Zustand der Unterkunft
Run down, "free breakfast" was 1/2 loaf of bread, orange juice and coffee. Shower was moldy and had peeling paint
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Genise

Verbesserungswürdig: Zustand der Unterkunft
Antwort von Hannah General Manager SureStay Hotel by BW am 22. Mai 2023
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

David L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. Great value.
Aufenthalt von 1 Nacht im Mai 2023

6/10 – Okay

Joe

Geschäftlich gereist, Mit der Familie gereist
I’m in the fire protection business. During check in I noticed that the fire protection system was completely shut down. I questioned the owner about the system and she tried to tell me that the system is fully functional. I told that her that her system is not functioning and she needs to have it checked but she continued to convince me that it is. I didn’t tell her that I was in the fire protection industry and didn’t want to argue with her about it. I don’t feel safe staying at a property that has no fire protection.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hannah General Manager SureStay Hotel by BW am 15. Mai 2023
Hello, due to the weather we had a power outage that morning. We wanted the technician to come out to make sure everything was okay but as it is a small town they couldn't come immediately. It is currently fully functioning. We apologize for the inconvenience.

10/10 – Hervorragend

Kenneth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and nice clean room
Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

David L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location, clean functional rooms.
Aufenthalt von 1 Nacht im März 2023

8/10 – Gut

Roberto

Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

Shiralee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
10 / 10
The hotel was an easy check in. The room was big and clean. The shower was powerful and the WiFi was amazing. Overall I would definitely recommend this hotel. Also had a good breakfast.
Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

Rachel

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome experience
Comfy and big rooms very good time.
Aufenthalt von 2 Nächten im September 2022

2/10 – Ungenügend

jessica

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
My son and myself got sick from the mold in the room. Ceiling in bathroom falling down from leak in ceiling. Mold in ceiling and wall. Beds uncomfortable.
Aufenthalt von 2 Nächten im August 2022
Antwort von Hannah General Manager SureStay Hotel by BW am 31. Aug. 2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Hervorragend

Ronald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice for older motel..rooms where clean..staff was nice
Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Pimela

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great facility for the price
Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Eloisa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dirty hotel :(
As soon as you walk into the hotel, it smells dirty. Then you get to the rooms hallway and it smells even worse like cigarettes everywhere :( The room was very dirty, Carpet smelled and had Crumbs everywhere. Worst of all the bed sheets were dirty , bed uncomfortable and more disgusting were dead cockroaches in the bathroom. We didn’t even want to use the restroom or the shower
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Hannah General Manager SureStay Hotel by BW am 19. Juli 2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 – Okay

JR

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2022

4/10 – Schlecht

Edward

Verbesserungswürdig: Sauberkeit und Personal & Service
Sure stay hotel
They did not clean my room for 3 days and they say free breakfast they had a honey bun and cupcake and a banana for their breakfast and it was on a Saturday the rest of the 4 days I was there they had nothing.The place smelled like mold I would never stay there again.
Aufenthalt von 4 Nächten im Juni 2022
Antwort von Hannah General Manager SureStay Hotel by BW am 1. Juli 2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

Kenneth

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and quiet
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Gabe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very friendly and helpful.
Aufenthalt von 1 Nacht im Juni 2022

4/10 – Schlecht

Megan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Hannah General Manager SureStay Hotel by BW am 15. Juni 2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Visiting Oakland Texas
I rented 2 rooms. They were excellent in being spacious, the beds being very comfortable and everything in the rooms were easily accessible. My only complaint was the bathtub seemed a little dingy. I wore shower shoes, so I was ok. The others in my party had no complaints. The only real concern we had was the hotel advertised free continental breakfast. We were there 2 nights and we only saw fresh coffee. When we were checking out the third day, one of our group overheard a guest go up to the front desk and ASK for a breakfast bag. We were never told that you had to ask for a breakfast bag upon arriving nor was it displayed anywhere, that we needed to request one at the front desk. Since the front desk knew we were staying for two days, we were curious as to why we were not offered the breakfast bags. All we had initially was fresh coffee. We were given breakfast bags upon checking out by chance but I was disappointed that we weren't offered the food in the beginning.
Aufenthalt von 2 Nächten im Juni 2022

8/10 – Gut

Kenneth

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location if you are doing business in Weimar, easy access to town and the highway.
Aufenthalt von 1 Nacht im Mai 2022

6/10 – Okay

Jose

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Driving
The washing machine were not operational.
Aufenthalt von 1 Nacht im Mai 2022

4/10 – Schlecht

Todd

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Bathtub stopper didn’t work-room layout extremely weird-even with curtains drawn, room was overly bright-while mostly clean room condition was not good
Aufenthalt von 1 Nacht im April 2022
Antwort von Hannah am 2. Mai 2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hannah General Manager SureStay Hotel by Best Western Weimar

8/10 – Gut

Rufo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022

2/10 – Ungenügend

John

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The AC unit in the room did not work and after telling the front desk that it was still not working.... Then he got upset and did not even bother putting me in another room just told me he would refund me the money but he thought it would be a good idea to go somewhere else... Thats not good customer service skills
Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Kenneth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great no frills hotel. Rooms were spacious and clean, beds were comfortable, very quiet. Excellent Internet connectivity. Will stay again
Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Michelle

Aufenthalt von 2 Nächten im März 2022

8/10 – Gut

Gloria

Mit dem Partner gereist
Gut: Personal & Service
The lady running it was extremely pleasant. The room needed a vacuuming.
Aufenthalt von 2 Nächten im März 2022

6/10 – Okay

Barbara

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
very nice staff and went out of their way to help us after a mess with Expedia reservation. I had one reference number and hotel did not have that number, somehow after much time, the young lady found a number she could accept. Hotel was remodeled two years ago and that is nice but it needs a really good cleaning, especially the bathroom floors, horrible. Bleach would do wonders as floors have not been moped in some time. Through cleaning though out motel would be very helpful. With such nice family hate to give such a poor review but hotel needs a major cleaning.
Aufenthalt von 1 Nacht im April 2022

8/10 – Gut

Catherine

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was clean and quiet. The staff was pleasant and the price was reasonable
Aufenthalt von 1 Nacht im April 2022

4/10 – Schlecht

Kimberly

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
You get what you pay for!
The hotel smelled very bad. It was a mix of grease and cigarettes.
Aufenthalt von 1 Nacht im März 2022
Antwort von Hannah General Manager SureStay Hotel by BW am 31. März 2022
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and quick check in
Aufenthalt von 1 Nacht im März 2022