Grill-/Picknickplatz

Bewertungen von Hearth & Home Inn

2 out of 5
Hearth & Home Inn
3376 Dellwood Rd. (US Hwy 19), Waynesville, NC

Bewertungen

7,2

Gut

49 von insgesamt 163 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
55 von insgesamt 163 Gästebewertungen haben eine Bewertung von 8 - Gut" "
24 von insgesamt 163 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 163 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 163 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,6/10

Personal & Service

6,8/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Joseph

Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Angelina

Cute cozy little room. The gentleman at the front desk was very accommodating and kind. and Milky Way was the best greeter/guard cat !
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Kim

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
HORRIBLE
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Allen am 9. Nov. 2023
You didn’t even get out of your truck. Called me on the phone from the parking lot to Cancel. I suggested that you call Expedia since that’s how you made your reservation and you claimed you could not find their number so I left my guest and walked back into the house to look up your reservation and cancel it for you while you were on the phone. I informed you there would be a cancellation penalty because you made your reservations four hours before you said in my parking lot to cancel. You also agreed to the terms and conditions when you made your reservation through Expedia. Miraculously 20 minutes later you found Expedia‘s phone number and called them to demand I refund cancellation. I said no hung up and about my business. And a few minutes later Expedia called again from a different person stating you told them you saw a drug deal in my parking lot. So which one is the truth? I’m sure the Georgia real estate commission will be interested in the report that I sent to them about your ethics.

4/10 – Schlecht

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Older hotel - needs a total make over
This was only hotel available at the time I booked. It had decent reviews so I gave it a try. Although the room was clean, having to kill three bugs (either stink bugs or roaches) made my stay less comfortable. The hotel was also what appeared to be home for several families that looked like they might have been doing construction in the area. They also made us a little uncomfortable. The bedding was clean. The bathroom fixtures had burn marks on them that most likely happened when the hotel offered smoking rooms. I would not stay there again.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Allen am 27. Okt. 2023
Let's be honest. You chose my property because my rates were the "cheapest" for the weekend. There were rooms available in the valley the weekend you stayed but they were anywhere between 75-150 higher than my rate. I know because since I was sold out I was finding rooms for other travelers who didn't plan in advance. Yes, sometimes bugs get into the rooms. They are stink bugs and if they look like Lady bugs we call them "Halloween Beetles." Those rascals give us fits during the first cold snaps of the year. It's good you were able to get rid of them since I wasn't made aware there was a problem. Also, yes, there are other people staying here Two families are still here because their homes were destroyed in the floods earlier in the year and 3 crews are here working at the Epsom salt plant (If you are familiar with Epsom Salt you know). They are all sociable and unpretentious. It's unfortunate you were "uncomfortable" but some people are just like that around "other people." I'm glad you were in the valley and hope you enjoyed your visit with the exception of my place of course. I'm sure with better planning you will be able to find much more suitable accommodations on your future visits.

10/10 – Hervorragend

Teena

Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Josh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sister, weekend get together,The room was clean which is very important. We had a great time. Would stay there again.
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Rosemary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The Mgr was very nice we were running late and he said that it was fine he was going to be up for awhile and then he said take your time and be safe i thought it was really sweet The room was clean you could see it was a older building but it was very clean We met a few of the other guests and they were nice also I would stay there again
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Timothy B

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Immaculately clean room!
Like most of the locally-owned hotels in Maggie Valley, this is an older hotel. Do not let the looks fool you. Our room was IMMACULATE. The refrigerator is probably the largest one I've ever seen in a hotel room. The king sized bed was SO comfortable! The owner was so friendly and made sure we had everything we needed for a great stay, plus his number if we did have any problems (we did not!) If you're like us and you just want somewhere clean & comfortable to sleep at night THIS is the place for you!
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Raymond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and the facility was clean and well kept. It is an older motel but has been upgraded well.
Aufenthalt von 4 Nächten im August 2023

10/10 – Hervorragend

Kimberly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was very clean and the staff was friendly.
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Dr. Karen

Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Harold, Beaufort

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice easy check-in. I have stayed here a couple of times and it is a great value.
Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

Susan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were able to check in early. Staff was very friendly and helpful.
Aufenthalt von 3 Nächten im Juni 2023

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very cozy and accessible to lots of things to do. Friendly owner and son! Will be returning!
Aufenthalt von 4 Nächten im Mai 2023

10/10 – Hervorragend

James, Goose Creek

Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Tina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2022

8/10 – Gut

Charles

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Clean, basic, reasonable
A small, older motel where you can park at your door on the ground level. Clean, basic accommodations. Our king room had a good size refrigerator with a freezer, microwave, coffee maker, etc. The owner? warned us that help was scarce and there might not be any service. 35 miles from downtown Asheville, but right at the edge of Maggie Valley. No restaurant within walking distance, but lots of mom and pop type places nearby. No frills basic place to sleep.
Aufenthalt von 2 Nächten im Oktober 2022

8/10 – Gut

ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2022

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great , motorcycle friendly
Aufenthalt von 2 Nächten im September 2022

8/10 – Gut

Harold, Beaufort

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and quiet. Clean
Aufenthalt von 2 Nächten im Juli 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I would stay here again. Alan was very attentive.
Our stay was very pleasant. The facilities we clean. The location was close to all the activities and attractions we were interested in.
Aufenthalt von 4 Nächten im Juni 2022

10/10 – Hervorragend

joey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2022

2/10 – Ungenügend

Edward

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2021

8/10 – Gut

Bonnie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The property was very clean. You could definitely smell the disinfectant cleaner. The bed however could be replaced. It is a little wore and dented.
Aufenthalt von 2 Nächten im Oktober 2021

2/10 – Ungenügend

Ravi

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very dirty. Everything was stinking. Not even sure when was the last time they cleaned floor carpets and bed sheets. They say because of covid they don't clean the room when we are inside the hotel but at least they should clean it before customers arrive. Completely unacceptable that rooms were not cleaned at all before we checked in
Aufenthalt von 2 Nächten im Oktober 2021
Antwort von Allen am 26. Okt. 2021
You are completely clueless. My rooms are thoroughly cleaned and sanitized between guests. The only thing you complained about Saturday night was the trash you left inside the room while you were gone made the room smell. I invited you to take your trash out and use the extra bags in the bottom of the van to replace it. I informed you we do not enter your room due to COVID risks during your stay.

10/10 – Hervorragend

Thomas W

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were happy the 2 days we stayed. Comfortable beds and clean room
Aufenthalt von 2 Nächten im September 2021

10/10 – Hervorragend

Austin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2021

2/10 – Ungenügend

John

Aufenthalt von 2 Nächten im August 2021

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Smoking downstairs
It would be nice if there was smoking on the bottom floor due to family not being able to do stairs. Also need to hire some help to clean the rooms. When ask if we could change to downstairs the man said no and he’s not gonna hire anyone to clean rooms that we were taking away from “his important going out time”
Aufenthalt von 2 Nächten im Juli 2021
Antwort von Allen am 25. Sept. 2021
When I open for the season in April 2022 there will no smoking inside any rooms. Previous experience with smokers has taught me they will not honor my request to smoke outside of my non-smoking rooms. I recall your hesitation when I reminded you the downstairs rooms are non-smoking and you would be required to smoke outside. As far as help cleaning my rooms is concerned you have mis quoted by statement. It goes as such: I have tried to hire help but they either can’t clean the way I want or they don’t show up. So I would rather clean my own rooms and put the money in my pocket and take a trip somewhere rather than waste my tine and money on someone who can’t do the job right.

10/10 – Hervorragend

Joel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was great will definitely stay there again and Allen was the best
Aufenthalt von 2 Nächten im Juli 2021

8/10 – Gut

Verifizierter Reisender

Gut: Komfort des Zimmers
Nice.
Our first visit here. Motel didnt look like it did in the ad. It was a different color and no pretty flowers hanging. Room had a damp feel and smelled musty. However bed was extremely comfortable. The office didnt have any sort of signage indicating it was the office which was confusing to us when we pulled in. Its in a older brick house. Owner was very friendly and extremely busy as he had to clean the rooms himself. We did enjoy sitting outside our room the 2 nights we were there.
Aufenthalt von 2 Nächten im Juli 2021

8/10 – Gut

Virginia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2021

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We only had one problem our entire stay & that was at check in. We arrived after 4 & the owner wasnt there. His son was, who informed us he couldnt check us in, along with another guy who was also trying to check in. We left & came back maybe 2 hours later & checked right in. Clean room, very comfy bed, quiet & the owner was very nice. Overall a nice stay! Will stay again :)
Aufenthalt von 2 Nächten im Juli 2021

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
They said something happened with our room and it wasn't available when we went to check in. They referred us to another motel down the road ,where they said they called and got us a room. It certainly wasn't a place that I would have stayed, but we were without a room and stuck there---
Aufenthalt von 2 Nächten im Juni 2021
Antwort von The owner am 28. Juni 2021
I guess I should have just put you in the room you booked even though the bathroom ceiling had to be ripped out due to a leak. Imagine how pissed you would have been then. Lesson learned….I should have just cancelled your reservation and let you find a room on your own.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was filthy. Child got bit up by bed bug's. AC and lights didn't work when first got into room. Every time I went to car, I felt like was going to get mugged. Was loud and beyond dirty, filthy.
Aufenthalt von 1 Nacht im Juni 2021
Antwort von The owner am 26. Juni 2021
LOL. Interesting. I clean my own rooms. I do my own laundry and I make all my beds. Odd, you made no comments to me during your “stay” about your “issues” yet here you are anonymously. Thank you for the laugh of the day.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean and very comfortable. Nice size room. The owner was nice.
Aufenthalt von 1 Nacht im Juni 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean
Aufenthalt von 2 Nächten im Mai 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and relaxing stay
Aufenthalt von 2 Nächten im Mai 2021

6/10 – Okay

brian

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 3 Nächten im Mai 2021

8/10 – Gut

William

Gut: Personal & Service und Komfort des Zimmers
Good for a weekend trip
We had a two night stay. Overall it is a nice motel that could use a little updating. Our room had a very musty smell. We had to buy a can of Lysol spray to make it less noticeable. Maybe because of Covid and with fewer travelers than normal the a/c wasn't run very often and the rooms weren't aired out. The motel is convenient to Waynesville and Maggie Valley.
Aufenthalt von 2 Nächten im Mai 2021

10/10 – Hervorragend

joey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a very clean room the service was friendly and very helpful and good rates
Aufenthalt von 2 Nächten im April 2021

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Oktober 2020

8/10 – Gut

Sean

Aufenthalt von 3 Nächten im Oktober 2020

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Aufenthalt von 4 Nächten im Oktober 2020

8/10 – Gut

Linda, Rocky Mount

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
the room was dated and needs some different carpet, however, it was clean and functional. My biggest concern was the unavailability of WIFI, I had brought my computer to get some things done, and could not get on to do so. I did mention this to the owner, who agreed that the room I stayed in had some WIFI issues in it. Everything else was fine
Aufenthalt von 2 Nächten im Oktober 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Oktober 2020

4/10 – Schlecht

Verifizierter Reisender

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2020

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2020

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
The owner was an amazing host and the room was perfect. Plenty of towels and I was able to score extra coffee which is always my gauge of excellence. Thank you, Allen!
Aufenthalt von 2 Nächten im Oktober 2020