6/10 – Okay
Eve
Mit der Familie und kleinen Kindern gereist
12. Sept. 2025
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
The attendant at the front desk was quite rude when I arrived at 1:30 and kindly asked if I could check in. She simply stated for $50. I said really even if my room is ready? She said "For $50" She could have easily stated it in a more customer service friendly fashion by saying. "I'm sorry but the hotel policy required me to charge an extra $50 for any early check ins." I was instantly soured by her attitude. Later after I checked in, this same clerk was training a new desk clerk and had (3) guests waiting at the front desk to check in. I walked by and overheard her reprimanding this new person about having a drink behind the counter and ordered her to dump it out. This could have easily waited until there were no guests present. It was really unprofessional and down right stupid. The clerk she was training check me in earlier and was kind and professional. She had no trouble taking care of my needs and even tried to assist carrying my luggage upstairs once we realized there was no elevator present. The room itself must not have been occupied for quite some time as there was a ring of dirt on the inside of the toilet. The bed had a long dark hair in it and I'm not sure if the sheets were never changed or the hair belonged to the maid service. Other than these things, the hotel was fine. The pool was very clean and the breakfast decent. Not really much hot to eat but waffles and the same biscuits and gravy were served both Saturday and Sunday.
Eve
Aufenthalt von 2 Nächten im September 2025
