Privatstrand, weißer Sandstrand, Strandbar
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Bewertungen von Sun Palm Beach Resort

4.5 out of 5
Sun Palm Beach Resort
Jacaranda Road, Watamu

Bewertungen

7,6

Gut

14 von insgesamt 34 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 von insgesamt 34 Gästebewertungen haben eine Bewertung von 8 - Gut" "
2 von insgesamt 34 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 34 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 34 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

6,6/10

Ausstattung

7,4/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dieter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
War sehr schön alles wunderbar essen sehr gut Pool war zu warm weil Pumpe defekt war
Aufenthalt von 7 Nächten im Februar 2020

2/10 – Ungenügend

Kalule

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 13 Nächten im November 2019

8/10 – Gut

Heike-Andrea

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Ruhiges kleineres Hotel
Super Service, sehr schöne Räumlichkeiten, Wifi schlecht

10/10 – Hervorragend

Steven Robert

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
Aufenthalt von 5 Nächten im Februar 2024

6/10 – Okay

Anna

Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Guillermo

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 13 Nächten im Juni 2023
Antwort von Brian M. am 21. Juni 2023
Dear Sir,Thank you for choosing Sun Palm as your preffered destination and for your recent stay with us.We appreciate your review and look forward to hosting you again.

4/10 – Schlecht

Thomas

Verbesserungswürdig: Zustand der Unterkunft
Not as advertised
Booked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Brian M. am 10. Mai 2023
Dear Thomas,Your concern is well noted and we are taking all the necessary steps to ensure that does not haapen in the future. We wish you a lovely day from Sun Palm Beach Resort.

2/10 – Ungenügend

Renaud

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
L'établissement se veut luxueux mais la base n'y est pas. La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit... Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres. L'hôtel ne dispose pas de restaurant.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Brian M. am 13. Feb. 2023
Cher invité. nous prenons note de votre expérience et nous allons utiliser votre avis pour en modifier les points saillants. Nous installerons des lumières le long de la terrasse car nous prenons la sécurité des clients très au sérieux. En raison du faible taux d'occupation de l'hôtel dû au fait que de nombreux clients étaient sur Safari pendant ces jours, nous avions réduit les opérations de cuisine et de restaurant, mais nous avions un chef et un serveur en attente à l'hôtel. Il suffisait de se renseigner auprès de la réception. La prochaine fois, faites-le s'il vous plaît. Les coupures de courant sont actuellement un problème non seulement ici mais à Watamu, mais elles sont en cours de résolution. Nous avons également un problème mécanique avec notre groupe électrogène mais nous avons commandé une pièce de rechange pour atterrir dans le pays afin que nous puissions résoudre le problème. Merci d'avoir séjourné au Sun Palm Beach Resort et la prochaine fois que vous voyagerez, nous vous offrirons une bouteille de vin et un massage gratuit pour contrer l'expérience.

2/10 – Ungenügend

Rebecca

Verbesserungswürdig: Sauberkeit

2/10 – Ungenügend

Francesca

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Struttura pessima e truffa!!! All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto. Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta. TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi. La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa. La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto. Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla. Chiesto rimborso e fuggiti in un'altra struttura. ALLA LARGA!!!!
Antwort von Brian M. am 27. Jan. 2023
Thank you for your feedback. We apologize that this time round we did not meet your expectations on service delivery. We have since fixed the issues raised and would request you to give our facility another patronage on your next visit to Watamu.

4/10 – Schlecht

Jasmine

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Antwort von Brian M. am 27. Jan. 2023
Thank you our trusted guest for the good feedback. We appreciate your good comments and apologize for the power issue experienced during your stay. We have since fixed the highlighted issues and assure you of excemplary quality stay on your next stay to Watamu. God Bless you.

10/10 – Hervorragend

Shirray

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2022

6/10 – Okay

Dahir

Gut: Sauberkeit und Komfort des Zimmers
nice hotel, but bad management
bad aircondition.. Food? careful
Aufenthalt von 1 Nacht im Februar 2020

8/10 – Gut

Malena

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely place
Fantastic place and very good service. A lot of Italian tourists and the food served is typically Italian. We stayed at a lot of different places on our holiday and to spend 7-14 days at this place with only Italian food while in Kenya would not be ideal . The place is magnificent with nice and tidy rooms and comfortable beds. We spent New Years and had a wonderful dinner on the beach.
Aufenthalt von 3 Nächten im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relax
Struttura accogliente, in posizione vicina al centro di Watamu. Personale sempre gentile e sorridente. Ideale per trascorrere qualche giorno all’insegna del relax. Da migliorare: servizi igienici. Nota negativa a margine: prezzo troppo elevato per i pasti esclusi dalla tariffa all inclusive.
Aufenthalt von 14 Nächten im August 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La struttura è ben curata, con una grande piscina e la spiaggia affaccia nella baia dell’isola dell’amore che si raggiunge a piedi con la bassa marea. Il cibo è buono e abbondante e ogni sera organizzano uno spettacolo, oltre al beach volley e l’acqua gym con personale molto disponibile.
Aufenthalt von 6 Nächten im August 2019

10/10 – Hervorragend

Nique

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The only thing I missed was hot water in the showers. I pointed it out and it was fixed, but the problem came back. A special comment about the incredible staff. They where amazing, hard to be better in making people feeling welcome than what they did.
Aufenthalt von 5 Nächten im Juli 2019
Antwort von WC am 31. Juli 2019
Thank you for staying with us, we appreciate your feedback. Hope to see you again.

10/10 – Hervorragend

Bart-Jan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great family friendly place
Sun Palm beach is really a great place to stay. As is Watamu! All staff were very (child)friendly. Only remarks would be the limited choice of food (non Italian alternatives were on the menu but not available during ou stay).
Aufenthalt von 9 Nächten im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This property is not as shown on the website. It was a shabby room with black mold showing on the walls of the facility and in the outflow pipe to the AC. The bathroom is a mess, cracked vanity cracked and dirty molding on shower floor soiled by age tile floor. The room AC shut on and off many times during the hot tropic nights. The food started fine but later brought the gift of travelers disease (diarhea). This is not a 4 star hotel. The beach was 4 star. Who rates these resorts anyway? This was a most distressing stay after a 21hour flight. Expedia you should be ashamed and embarassed to represeent this resort.
Aufenthalt von 6 Nächten im März 2019

10/10 – Hervorragend

Mandy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great resort set on a fantastic beach.
We stayed at the Sun Palm for 3 nights as a family of 5. The staff were very welcoming and showed us around the resort and were very accommodating with our needs. The resort is set on a fantastic beach with clear water and an abundance of interesting island/coves to discover. The room was excellent, spacious and clean. The buffet food was good with plenty of options, including pancakes for breakfast and pasta station for dinner, which kept our kids happy. The restaurant on site was also excellent for choice. The hotel catered for their Italian guests but as English speakers we were not left out and every effort was made to ensure we were involved especially during the evening shows. Would return again for another fully enjoyable holiday.
Aufenthalt von 3 Nächten im Februar 2019
Antwort von W am 20. Feb. 2019
Thank you for staying with us, we appreciate your feedback. Hope to see you again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Personale gentilissimo, molto disponibile e sempre sorridente, in particolare i camerieri al bar e il personale della reception. La camera molto confortevole e bellissima la vista sulla piscina. Bellissima la spiaggia privata con lettini gratuiti e personale sempre gentilissimo. Le uniche pecche del soggiorno sono state il WI-Fi molto debole e limitato solo alla reception e la doccia con l'acqua al massimo tiepida.
Aufenthalt von 5 Nächten im Januar 2019
Antwort von W am 3. Feb. 2019
Grazie per aver soggiornato con noi, apprezziamo il tuo feedback.

10/10 – Hervorragend

Gabit

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Well rested
Hotel very much. late check out until 16.00 cost $ 40. bedding and towels changed daily. English speaking staff. the food in the general restaurant is of good quality, but a small cockroach crawled along one of the salads. The à la carte restaurant on the menu offers Japanese, Italian and Swahili dishes. we chose Japanese and were shocked. instead of miso soup, we were served warm water with soy and instant noodles from the bag. Tempuri were edible, instead of sushi, we were served 3-4 kinds of rolls with a minimum amount of fish. The chief of restaurants Mario apologized for our remarks and wishes and gave us a 10% discount for which he thanks. very much straining beach boys on the beach, do not lag behind you for anything. the job of protecting the beach is only to prevent the beach boys from entering the beach area of ​​the hotel, but they manage to impose their goods and services from there. but this is a problem of hotels all over the coast. in general, the hotel and its location is quite decent.
Aufenthalt von 3 Nächten im Dezember 2018
Antwort von William am 27. Dez. 2018
Thank you for staying with us, we have addressed all your concerns. Hope to see you soon

10/10 – Hervorragend

Federico

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel fantastico !
Struttura meravigliosa immersa nel verde con piscina e attività di animazione di fronte la spiaggia più bella di Watamu ! Spiaggia riservata e attrezzata. Hotel pulito confortevole e con personale molto amichevole è disponibile! Wi-Fi molto scarso è solo nelle aree comuni per il resto ottimo hotel situato in zona strategica per gli spostamenti!
Aufenthalt von 1 Nacht im September 2018
Antwort von Raffaele am 9. Okt. 2018
Gentile Federico, grazie per la bella recensione sul Sun Palm. Raccogliamo la segnalazione in merito al Wifi e faremo del nostro meglio per potenziarlo. Grazie

4/10 – Schlecht

Sanjay, Mumbai

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very basic hotel , with no life
Had cockroaches in breakfast. Rest you can imagine... sad experience
Aufenthalt von 2 Nächten im Juli 2018
Antwort von Manager am 20. Sept. 2018
Dear guest, we will ask expedia to cancel this your false review. We can't spend more time to answer when people invent things about experience only because weather was not good. Thank you

8/10 – Gut

Dennis

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im März 2018
Antwort von Manager am 2. Aug. 2018
Thank you very much for your review.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We were there before the season opened so very few guests. Full menu range wasn’t yet available. Staff very attentive, sometimes overly enthusiastic to help. Beautiful setting, very helpful and friendly staff. Would go there again
Aufenthalt von 5 Nächten im Mai 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Jonny, Nairobi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful view
A very warm welcoming from management and staff. The rooms are beautiful and the views are even better. Very close to other restaurants ands resorts. Tuktuks or motorbikes are the mode of transportation just walk to the front gate and hop on! Highly recommended.
Aufenthalt von 4 Nächten im März 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautifully located and maintained hotel within walking distance to Watamu's village center with a good choice of restaurants. I will and have recommended this hotel to friends and colleagues.
Aufenthalt von 13 Nächten im Dezember 2017
Antwort von Raffaele am 7. Jan. 2018
Dear Guest, Thank you very much for your review. We hope to see you soon.

8/10 – Gut

hugo, montreal

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Beautifuel and quiet
Quiet in a beautiful environment, nice swimming pool beautiful beach building is like the one we find in greece all white perfect for a family or in couple, you can swim in the sea on high tide
Aufenthalt von 2 Nächten im November 2017
Antwort von Raffaele am 2. Dez. 2017
Dear Guests, thank you for your very beautiful review. We hope to see you again in Sun Palm very soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ottimo resort sul mare.
Soggiornato in coppia nel mese di marzo 2017. Piccolo resort sulla baia più bella di Watamu, davanti alle 7 isole ed in particolare all'isola dell'amore. Tutti i giorni, la baia è soggetta al fenomeno della bassa marea, durante la quale si possono fare lunghe passeggiate attorno agli isolotti. Spiaggia di sabbia bianca, protetta da bellissime palme, lettini in legno dotati di comodi materassini; relax e silenzio. Fra la spiaggia e l'albergo, un giardino curatissimo, su alcuni esemplari di piante un cartellino indica specie e provenienza. Piscina con acqua di mare e piccolo idromassaggio. Il resort è molto pulito. Le camere luminose letti comodi in legno dotati di zanzariere; la junior suite è ampia, con divano tavolino, consolle ed un bel bagno con asciugacapelli. Personale cortese, simpatico, sempre disponibile. Ringrazio particolarmente Justin per la simpatia e disponibilità. Il mio giudizio è assolutamente positivo, il resort è consigliatissimo.
J suite 305

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Proprio bello
La struttura è molto bella, le camere ampie e pulitissime, il personale è cortese e disponibile. La spiaggia è un gioiello