Außenbereich

Bewertungen von Hyatt House Washington DC/The Wharf

3.5 out of 5
Hyatt House Washington DC/The Wharf
725 Wharf Street SW, Washington, DC

Bewertungen

8,8

Hervorragend

798 von insgesamt 1271 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
258 von insgesamt 1271 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 1271 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1271 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1271 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Tanja

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Ty am 14. Okt. 2023
Thank You

2/10 – Ungenügend

John

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
I was charged an additional 70 dollars which was not disclosed and also didn’t get the river view room that I reserved and paid extra for.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Anhthy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’m happy almost with everything
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Christophe

Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

Jason

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location with great views, lots of food options nearby, homey rooms with cozy, cozy beds. The decks are a great place to chill, take in the view and people watch.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 26. Mai 2024
Dear Jason, It is wonderful to hear you had an enjoyable stay at our Hyatt House. Our location, professional staff, and clean accommodations are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon. Best, Michael Anderson, GM

10/10 – Hervorragend

Zoila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelent
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 26. Mai 2024
Dear Zoila, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael Anderson, GM

10/10 – Hervorragend

Jaime

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the front desk staff were so helpful (even were able to provide me with a much-needed band aid from all the walking I did! And I can't say how much how wonderful Aurelia was each morning at breakfast! What a wonderful human!
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Michael

Mit der Familie gereist
Pool Not Open, very Moody - Party in fron of the hotel
Aufenthalt von 5 Nächten im Mai 2024
Antwort von GM am 24. Mai 2024
Dear Michael, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts with us. I can assure you that your comments will be passed along to the entire team and we all hope you will give us another chance to earn your praise in the future. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Liliya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved our stay. The room was clean and spacious with lots of sunlight. It also has a full kitchen (not that we used it) but it was a nice option to have if needed. The staff was very nice and friendly. In addition, breakfast was included which had a lot more options than your typical hotel. Everything is close by and in the walking distance. Used escooters to get to the national mall. The mornings were quiet at the warf which made for a nice walk. In the evening, it was a lively part of town with lots of restaurants to choose from. Overall amazing stay and will definitely recommend it.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GM am 22. Mai 2024
Dear Liliya, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Michael Anderson, GM

6/10 – Okay

Olivia

Mit der Familie gereist
Gut: Ausstattung
Overall, this was a good stay. I was a little disappointed when we first got to our room; there were crumbs from the previous person that was there on the floor. It was also not very clear, but this property does not offer room service either. And the roof was closed, which was a little disappointing; was. not planning on swimming, but did want to go out there and hang out and read a book. I did, however, enjoy how close it was to everything. If you are on vacation, this is a great place to stay; close to great sites and food options.
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 22. Mai 2024
Dear Olivia, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Ahmed

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 22. Mai 2024
Dear Ahmed, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Michael Anderson, GM

10/10 – Hervorragend

Shabudden

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only problem I have is the Parking is not free and 65$day
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Shabudden, I am sorry that you were disappointed with the parking. In Washington DC as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, Michael Anderson, GM

2/10 – Ungenügend

Yash

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Much better options on the wharf. Untidy rooms
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 20. Mai 2024
Dear Yash, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Sincerely, Michael Anderson, GM

8/10 – Gut

Sabrina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Let's start with the amazing breakfast service members they were very cheerful they stayed to 1040 serving breakfast to the ones that were late extremely grateful The thing that was horrible was the garage parking yet people walking in the alleyway was only one way out and the helpers did not assist
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Dear Sabrina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our great breakfast and friendly service while in town. I appreciate your comments regarding the parking garage, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael Anderson, GM

6/10 – Okay

Gene

Gut: Sauberkeit
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 19. Mai 2024
Dear Gene, We appreciate your taking the time to review our hotel and hope to host you again. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Marion

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean property. Beautiful view at the wharf. Nice complimentary breakfast.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 18. Mai 2024
Dear Marion, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and delicious breakfast. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Michael Anderson, GM

10/10 – Hervorragend

Greta

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Debbie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and comfortable
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 16. Mai 2024
Dear Debbie, Thank you so much for sharing your review with us! We are absolutely thrilled to hear that you had a wonderful stay. Ensuring that all our guests have a clean and comfortable experience is our utmost priority, and your feedback is incredibly valuable to us. We are grateful that you chose to stay with us, and we eagerly look forward to welcoming you back again soon. Best, Michael Anderson, GM

8/10 – Gut

Monica N.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 16. Mai 2024
Dear Monic N., Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Michael Anderson, GM

10/10 – Hervorragend

Jill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel itself was great. Parking was horrible.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 14. Mai 2024
Dear Jill, Thank you for allowing us the pleasure of hosting you! My sincere apologies for the frustration you experienced due to parking. We hope to see you back anytime you return to the area. Sincerely, Michael Anderson, GM

2/10 – Ungenügend

Nooker

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The air quality in the room I stayed in was extremely poor. I fell ill and continued to suffer from cough and fever even a week after checking out from the hotel. We stitched off the AC because of continuous horrible sound
Antwort von GM am 13. Mai 2024
Dear Nooker, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope better to serve you upon your return to the area. Sincerely, Michael Anderson, GM

8/10 – Gut

Kathryn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel. Nothing super fancy, but clean and comfortable. Location is fantastic. Walkable to National Mall and the wharf boardwalk has many restaurants, bars, and coffee. Would definitely stay here again.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 13. Mai 2024
Dear Kathryn, Thank you for sharing your feedback on your experience. I appreciate your detailed review. Reflections like yours give us areas to improve our guest experience. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay overall. Thank you for choosing us. Best, Michael Anderson, GM

10/10 – Hervorragend

Wilwig

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

elizabeth

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel experience I have ever had from the front customer service all the way to room service, each and everyone that worked on Friday 5/10/24 to all employee in the a.m on 5/11/24 where amazing, breakfast was above and beyond each employee worked very hard. I was very impressed with all the HBO movies the room TV provided. I was very impressed. I was not expecting that service at all. I was only there for one night, but it’s definitely my go to hotel from now on When I’m in the area. The font receptionist Esteban, went above and beyond to see that I had a great service. Thank you
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 12. Mai 2024
Dear elizabeth, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our amenities, comfort, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for your kind comments regarding Esteban and the exceptional job he does for our guests. The best compliment to a hotel is a return stay! We appreciate your loyalty and look forward to seeing you again soon. Best, Michael Anderson, GM

10/10 – Hervorragend

Gwynette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hyatt House Washington DC/The Wharf was an absolutely wonderful experience. The staff was amazing, the room was clean, and I was happy to have breakfast daily. The views of the water from my room were beautiful and calming.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 11. Mai 2024
Dear Gwynette, We are happy to hear from you and value your kind review. It is lovely to hear that our central location, cheerful service, and comfortable accommodations all helped make your Washington DC trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Michael, Anderson, GM

6/10 – Okay

Rodrigo

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
.
Aufenthalt von 3 Nächten im April 2024
Antwort von GM am 9. Mai 2024
Dear Rodrigo, We aim to impress you, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Madison

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Anirudh Raju

Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Janay

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Masumi

Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 27. Mai 2024
Dear Masumi, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Fitria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 7. Mai 2024
Dear Fitria, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Michael Anderson, GM

2/10 – Ungenügend

Brian

Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 25. Mai 2024
Dear Brian, I appreciate your business and the fact you took the time to leave a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Michael Anderson, GM

2/10 – Ungenügend

BRIAN

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed 5 nights. No room service. No fresh sheets. Had to go out of our way to get fresh towels ONCE after a few days. 80 degrees out and the pool isn't open (Expedia said the pool is open).
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 6. Mai 2024
Dear BRIAN, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts. I assure you that your comments will be passed along to the entire team, and we hope you will give us another chance to earn your praise. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Tima

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Justen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only got to stay 1 night would have been a great place to stay for a ling weekend visit to DC.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 4. Mai 2024
Dear Justen, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Michael Anderson, GM

10/10 – Hervorragend

Amy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel, clean and quiet.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 3. Mai 2024
Dear Amy, We are happy to hear from you and value your kind review. It is lovely to hear that our clean, comfortable accommodations all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Michael Anderson, GM

10/10 – Hervorragend

Nicolas, Philadelphia

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

zhaohui

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Frankie, Santa Isabel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Definitely the best hotel option I made. The hotel conditions are great, room was clean and nice, walking distance from many attractions. Will stay again. Can improve parking costs, other than that, everything was great.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 1. Mai 2024
Dear Frankie, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and great location. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Michael Anderson, GM

6/10 – Okay

Vittoria

Mit dem Partner gereist
The Wharf area is a wonderful place to spend the weekend. Lots of excellent dining options and activities, although on the pricey side. The Hyatt House is conveniently located and the condition of the hotel was good. We were a little disappointed with the room cleaning and services. We had to ask for replacement towels and coffee service, which at this price point should not be needed.
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 1. Mai 2024
Dear Vittoria, Our complimentary housekeeping is now available by request. We know that comfort levels may vary when it comes to people entering your space. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Priya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and nice hotel!
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 1. Mai 2024
Dear Priya, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael Anderson, GM

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay in the Wharf. Nice rooms with great views and amenities.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 1. Mai 2024
Dear Stephanie, It is wonderful to hear you had an enjoyable stay at Hyatt House. Our location, beautiful views, and great amenities are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon. Best, Michael Anderson, GM

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location on the Wharf. Staff very friendly and helpful. The pool table in the bar needs some servicing. Morning breakfast was surprisingly good.
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 29. Apr. 2024
Dear Michael, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. My apologies regarding pool table; I have taken note. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Michael Anderson, GM

8/10 – Gut

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The noise from our room vs restaurant/music was loud.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Dear Jessica, I'm sorry to hear that noise from the restaurant interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Best, Michael Anderson, GM

10/10 – Hervorragend

Aisha

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Henok

Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Roshane

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The hotel enjoys a picturesque setting with numerous dining establishments and retail outlets conveniently located within walking distance. However, there is room for improvement in the amenities offered relative to the price point. Provision of basic amenities such as bottled water and higher quality coffee would enhance the guest experience. The breakfast service was satisfactory.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 25. Apr. 2024
Dear Roshane, I appreciate you staying at our Hyatt House even though you did not find us a good value. We enjoy our guests taking the time to share feedback, both positive and areas of opportunity, as we are grateful for every opinion on how we can improve. Thank you for taking the time to share your review with us. Sincerely, Michael Anderson, GM

8/10 – Gut

Anthony

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Desk staff at check in couldn’t care less. This was our first visit to the area and she barely answered our questions about where to park. What elevator to use and other basic questions. The free breakfast was warm at best and low quality. For paying over $350 a night we should have been treated much better
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 25. Apr. 2024
Dear Anthony, My sincere apologies that you were not greeted with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Michael Anderson, GM

10/10 – Hervorragend

Veronica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved the complimentary breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 23. Apr. 2024
Dear Veronica, Thank you for taking the time to share your review. We're pleased to hear that our complimentary breakfast made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Michael Anderson, GM

10/10 – Hervorragend

Margaret

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Noise from karaoke club below sometimes Would have liked dressing gowns. Otherwise all good Charged $65 for valet parking and we don’t have a car! Phoned reception from Union station and was assured it would be credited to my credit card. Asked for new invoice receipt to be emailed to me but have yet to receive.
Aufenthalt von 5 Nächten im April 2024
Antwort von GM am 22. Apr. 2024
Dear Margaret, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Michael Anderson, GM