Lobby

Bewertungen von Hotel Silver Spring

3.5 out of 5
Hotel Silver Spring
8727 Colesville Rd, Silver Spring, MD

Bewertungen

7,0

Gut

332 von insgesamt 1020 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
231 von insgesamt 1020 Gästebewertungen haben eine Bewertung von 8 - Gut" "
181 von insgesamt 1020 Gästebewertungen haben eine Bewertung von 6 - Okay" "
126 von insgesamt 1020 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
150 von insgesamt 1020 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,6/10

Personal & Service

6,6/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Clarice

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Should let people know pool ia under renovation on their website. They hold $100 for incidentials but have no mini bar, why Is it $100 and not $50 like all other hotels? Frauds
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Joao

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
What to say about this hotel? In your web saying the breakfast included but is not. Hotel Hallways carpet is old and dirty, small room and tiny bathroom with old tub falling apart. Hallways smells marijuana ( I hate that smell). Oh and they charge $30.00 for daily valet. I’m very disappointed and never rent a room in this hotel again.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

solaf

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Celina, Bay Shore

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel had a weird smell from the moment you walk in and in your room. The rooms are dirty and the bathroom was disgusting had black and red things all over the walls. Happy we only stayed there one day. I wouldn’t recommend this place to anyone. And my in laws room AC did not work, the manger was not welcoming at all.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

abiyu

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I am disappointed by my stay in this hotel. I forgot my suit (coat and pant) with a tie, because I was on a rush. I called to check if they have it in lost and found. They said no!! I was disappointed. Though it is my fault to forget it, I was expecting to recover it. But, I lost it!!
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Marcos

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Renee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a great location to get to the concert at The Filmore which was across the street. I didn’t know that I had to pay $30 a day to park in the parking garage and there was only one attendant. But they moved very quickly. It’s an older hotel, so some things had to be forgiven like the lack of outlets but that is a simple solution just change the lamps to the ones with the charging plugs. Overall, it was a great stay and if I need to be in that area again, I would stay there.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Keiver miguel

Good
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Danielle

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Happy

Verbesserungswürdig: Personal & Service
Properly is good but break fast not include and thay said if you need breakfast you have to pay 18 dollars plus tax
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Happy

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Property is good
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Sarah Jane

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fabulous water pressure
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Kusum

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always love this place ❤️
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jonathan, Guayaquil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Ross

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Most deplorable condition, terribly worn down and very grimy, visible dirt all over, smells, two paper thin towels on a run down bathroom, spots, stains, holes in carpets everywhere. Third world country conditions. A most deplorable hotel.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Nirjhar

Mit einer Gruppe gereist
Very average.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Camille

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Heather

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

CARLOS FELIPE LASCURAIN

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Le falta mucho mantenimiento al hotel pero esta cómodo y cerca del metro
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Michael, St. Helens

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the stay. The room was very nice. Our room was under the gym. Could hear people throwing weights around a lot. Wouldn’t recommend the restaurant. Only one person there hanging out at the bar. After a 10 minute weight we got our own menus. The man said no habla and kept doing nothing. Left for Outback nearby.
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Thomas

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
1. Room phone did not work. No dial tone. 2. Room HVAC did not work properly. We arrived on a cold day. The HVAC produced only cold air. A maintenance employee was summoned and turned on warm air. Subsequent days were warmer/hot. The HVAC continued to only produce warm air, would not cool. Apparently, the unit could not balance between hot and cool as temps changed. 3. Requested housekeeping for the room. Received only new towels deposited on the bed. Trash not emptied, in room coffee maker supplies not replenished, clean glasses not provided. The next day, specifically requested the trash be emptied and coffee maker supplies replenished. Only the trash was emptied. Coffee supplies not provided. Very poor service. Very poor experience at this hotel. The only positive was the bed was comfortable.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Judith

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good . Except valet parking seems a bit expensive.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Christopher

Mit dem Partner gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
I had to wait for my room, that I’d paid for in advance, days ago. Check-in time was supposed to be 3:00p.m. , put had to wait in the lobby for over an hour to get my room. Nor did I receive any type of reimbursement whatsoever. And, I still haven’t received my incidental deposit of $100.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Kyle

I arrived within the checkin time on the reservation and my room had been given away, leaving me with no place to stay
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Amy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Andrea

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Sherri

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Maria

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Old building not taking good care
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

L Todd

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
Aufenthalt von 3 Nächten im Mai 2024

4/10 – Schlecht

Megan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Leandro

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and helpful and the area around the Hotel was nice and safe.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Greg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Katherine

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The accessible lift is broken and so is the accessible door buttons.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Brian

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Margot

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

Christina

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Katherine, Albertson

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Marjorie

Mit dem Partner gereist
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Lauren

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Addriene

Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

April

Aufenthalt von 1 Nacht im April 2024
Antwort von Leopoldine am 2. Mai 2024
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 – Schlecht

Mina

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
Aufenthalt von 1 Nacht im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 – Okay

Mei

Gut: Personal & Service
Aufenthalt von 5 Nächten im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 – Schlecht

Nickolas

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
Aufenthalt von 2 Nächten im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An overall nice place !!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 – Hervorragend

James

8/10 – Gut

Jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
3 to 4 stars
Aufenthalt von 1 Nacht im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 – Hervorragend

Sreesaila, Cupertino

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value
Aufenthalt von 2 Nächten im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 – Ungenügend

Lonzell

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
Aufenthalt von 1 Nacht im April 2024
Antwort von Leopoldine am 29. Apr. 2024
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.