Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
346 von insgesamt 871 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
346
199 von insgesamt 871 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
199
136 von insgesamt 871 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
136
94 von insgesamt 871 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
94
96 von insgesamt 871 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
96
8,2/10
Sauberkeit
7,4/10
Personal & Service
7,2/10
Ausstattung
8,0/10
Zustand der Unterkunft
7,8/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Matthias
Mit einer Gruppe gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Nähe zu den Sehenswürdigkeiten ist perfekt. Parken im Supermarkt um die Ecke kostet max. 40$ für mehrere Tage und hst von 7 bis 22 Uhr geöffnet.
Matthias
Aufenthalt von 2 Nächten im Mai 2024
10/10 – Hervorragend
Tiffiani
Mit einer Gruppe gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was my first time in DC as an adult with my friends on a trip and the hotel was perfect, it was a 10 minute walk from China town and the metro was close to that. The staff was very friendly and check out was easy, I even got a receipt which I kind of never get when I check out at a hotel. I would stay again
Tiffiani
Aufenthalt von 2 Nächten im Mai 2024
6/10 – Okay
Roshelly
26. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
The hotel is new and modern nothing fancy or any real amenities. We needed sheets for the sofa bed. Call several times no one answered the front desk. Went down to ask for sheets around 830 was told they would be taken up.. at 1030 tried calling several times and still no answer had to go down to the lobby to ask for sheets again and bring them myseld
Roshelly
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Emmanuel
26. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Met my expectations
Emmanuel
Aufenthalt von 2 Nächten im Februar 2024
10/10 – Hervorragend
Nakhyia
25. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nakhyia
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Trevor
25. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Trevor
Aufenthalt von 2 Nächten im Mai 2024
6/10 – Okay
Douglas
23. Mai 2024
Fall in tub
Douglas
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Owner am 24. Mai 2024
Douglas, thank you very much for your feedback! Please feel free to reach out to the hotel directly if you would like to discuss this further, and we hope to serve you again in the future.
8/10 – Gut
Kazumichi
Geschäftlich gereist
21. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are nice. Easy to control AC. Not super expensive in DC downtown.
Kazumichi
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Owner am 22. Mai 2024
Kazumichi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
10/10 – Hervorragend
Fujimoto
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fujimoto
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Owner am 23. Mai 2024
Fujimoto, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
6/10 – Okay
Melynda
15. Mai 2024
Gut: Sauberkeit
Exactly what I needed. A clean and safe place to stay. I was here during police week and barely stayed in my room other then to get a few hours of sleep and a shower.
The only thing I noticed was my room wasn’t fully prepared. I had to ask for washcloths, or a do not disturb sign and my room didn’t have an ice bucket. I did ask the front desk for washcloths and a do not disturb sign, but didn’t want to ask for an ice bucket.
Melynda
Aufenthalt von 3 Nächten im Mai 2024
Antwort von L.Foreman Operations Manager am 20. Mai 2024
Hi Melynda,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.
10/10 – Hervorragend
Wanya
Mit der Familie gereist
13. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay, thanks!
Wanya
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Owner am 14. Mai 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.
4/10 – Schlecht
James
Mit der Familie und kleinen Kindern gereist
12. Mai 2024
Gut: Sauberkeit
There was no soap in the room when we checked in.
James
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, James. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
10/10 – Hervorragend
DeJunae
11. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was perfect
DeJunae
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Owner am 14. Mai 2024
DeJunae, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
6/10 – Okay
Jeffery
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
8. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was clean, there was some basketball teams or baseball not sure but I didn’t hear them so my stay was also quiet. Staff was friendly and breakfast was pretty good. My two issues the valet parking for pickup was an absolute nightmare the other issue was only one elevator working on a weekend.
Jeffery
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Owner am 14. Mai 2024
Jeffery, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
8/10 – Gut
Margaret
Mit der Familie gereist
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pros:
- Easy check-in, Valet Parking, Breakfast included, amenities for guests (e.g., sets of packaged plastic cutlery, coffee station 24 hours), recently renovated property, clean, LOTS of towels in the bathroom, well-lit, ample outlets.
Margaret
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Owner am 14. Mai 2024
Margaret, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
10/10 – Hervorragend
Gary
6. Mai 2024
Gut: Sauberkeit und Personal & Service
Gary
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Owner am 14. Mai 2024
Gary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
4/10 – Schlecht
Walter
Mit der Familie gereist
6. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Check-in cleck was not courteous. No smile or gave info on the hotel. No washcloths in the room when we checked in. Room was not cleaned after first night stay. Was told had to request when i asked at the front desk. No info in the room to indicate such. When i requested, they sort of cleaned the room. Only one bed was made, no washcloths left and floor was not vacuumed. Only good thing about this hotel was the breakfast. Great options, area was clean and the African-American manager/cook came out every morning to greet the guest and ask if anything he could do. He was great. I will NOT be staying at this Hotel again! I will also tell my friends and family NOT to stay there.
Walter
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Walter. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
10/10 – Hervorragend
Victor
6. Mai 2024
Victor
Aufenthalt von 2 Nächten im Mai 2024
4/10 – Schlecht
deborah
6. Mai 2024
The property only had one working elevator it was a huge hassle. Very disappointing
deborah
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Deborah. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
8/10 – Gut
Prasanna
Mit der Familie und kleinen Kindern gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property and the rooms are really good.
Breakfast spread is ok and not that great.
They had 3 lifts and for all 3 days of our stay, only 1 lift was working, which was a huge inconvenience.
Onsite parking is costly too - we paid 174 USD for 3 nights parking by the valet, managed by a carpark company.
Prasanna
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Owner am 14. Mai 2024
Prasanna, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
4/10 – Schlecht
tomika
Mit der Familie gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What I didn’t like was the fact that it was a high rise building with only one working elevator. That really sucked.
tomika
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Tomika. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
6/10 – Okay
Cathy
Mit der Familie gereist
3. Mai 2024
Verbesserungswürdig: Zustand der Unterkunft
This property is not convenient to the Metro system. Also, only 1 elevator out of 3 was working for the 4 days we were there. Long waits for the very crowded hotel. Will not stay there again!
Cathy
Aufenthalt von 3 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Cathy, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
10/10 – Hervorragend
Patrick, fargo
2. Mai 2024
Patrick
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 23. Mai 2024
Patrick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
8/10 – Gut
Carol
Mit dem Partner gereist
30. Apr. 2024
This is a nice hotel overall. The staff are very friendly and helpful. Just be aware that the rooms are very ‘compact’, i.e., not much room to move around. Also, the towel supply is limited. There were two of us in the room and there were exactly two towels, two hand towels and two washcloths when we checked in. There was no bath mat. I thought that might have been overlooked in the initial room set up. But, no, there was no bath mat with the next day’s service. So, one of the towels had to be used as a bath mat to avoid getting the floor wet and slippery. Very odd. The free breakfast shouldn’t be relied upon for sustenance. But, the price is very reasonable and overall it is a good value.
Carol
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Carol, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
10/10 – Hervorragend
kathy
30. Apr. 2024
kathy
Aufenthalt von 5 Nächten im April 2024
Antwort von L.Foreman Operations Manager am 20. Mai 2024
Hi Kathy,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!
10/10 – Hervorragend
Armando
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very nice and helpful but they only have one elevator working the whole time we were there . Sometimes the waiting for the elevator was too much . Breakfast was very good !
Armando
Aufenthalt von 4 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Armando, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
8/10 – Gut
gerald
29. Apr. 2024
gerald
Aufenthalt von 1 Nacht im April 2024
Antwort von L.Foreman Operations Manager am 20. Mai 2024
Hi Gerald,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!
8/10 – Gut
constance
29. Apr. 2024
constance
Aufenthalt von 2 Nächten im April 2024
Antwort von L.Foreman Operations Manager am 20. Mai 2024
Hi Constance,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!
6/10 – Okay
David
28. Apr. 2024
David
Aufenthalt von 2 Nächten im April 2024
Antwort von L.Foreman Operations Manager am 20. Mai 2024
Hi David,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.
4/10 – Schlecht
Airel
28. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Airel
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Airel. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
8/10 – Gut
Miffy
28. Apr. 2024
Gut: Sauberkeit und Personal & Service
Miffy
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Miffy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
2/10 – Ungenügend
Paul
27. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Elevators broken ... two not in service
Only one worked. Unacceptable... should have been informed before booking
Paul
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Paul. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
8/10 – Gut
Alison
Mit der Familie und kleinen Kindern gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was clean and staff very friendly. Only con was 2 of the 3 elevators weren’t working
Alison
Aufenthalt von 5 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Alison, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
6/10 – Okay
Tisha
26. Apr. 2024
Tisha
Aufenthalt von 1 Nacht im April 2024
Antwort von L.Foreman Operations Manager am 20. Mai 2024
Hi Tisha,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.
6/10 – Okay
Jorge
Mit der Familie und kleinen Kindern gereist
26. Apr. 2024
Verbesserungswürdig: Personal & Service und Ausstattung
Two elevator were not working for three days straight.
Jorge
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Jorge, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
8/10 – Gut
Esdras
Mit der Familie gereist
25. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Great staff and clean hotel. Breakfast staff was awesome and always carrying for us. When we went only 1 of the elevators were working so we had to wait a long time to come down since the other 2 were broken. Pancake maker was also broken so there was less breakfast options, but we survived. Overall a great experience, would go again:
Esdras
Antwort von Owner am 14. Mai 2024
Esdras, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
10/10 – Hervorragend
jaime, valley stream
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
CLEAN Bedrooms, walking distance to restaurants. Parking can be tricky but can park on the streets after 7PM to avoid ridicules parking charges. Breakfast can be better in variety.
jaime
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Jaime, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
6/10 – Okay
AJMAL
Mit der Familie gereist
23. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Parking wasn’t good
AJMAL
Aufenthalt von 3 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Ajmal, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
8/10 – Gut
Brendon
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Brendon
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Brendon, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
10/10 – Hervorragend
Roberto
22. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Roberto
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Roberto, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
10/10 – Hervorragend
Tema, West Bloomingfield
22. Apr. 2024
Tema
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Tema, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
8/10 – Gut
Mohamed
Mit dem Partner gereist
21. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bel hôtel. Bien situé a DC. Le probleme lors de mon sejour c'est que 2 ascenseurs sur 3 ne fonctionnaient pas. Donc c'etait vraiment galere chaque fois pour monter a la chambre ou y descendre. Aussi le stationnement (service de valet) a une seule porte de garage. Pour faire rentrer une voiture et pour en faire sortir une autre. Cela occasionne de long delais souvent. Mis a part cela nous avons apprécié notre sejour dans cet établissement
Mohamed
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Mohamed, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
6/10 – Okay
Brittany
Mit der Familie gereist
21. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Waited at the front desk while the phone rang at least 3 times with no front desk agent in sight. When the agent returned, she greeted me, but she was typing on her cell phone while speaking to me. Then finally after a few moments more of typing on the phone she directed her attention to checking me in and was polite.
We called for bedding for the pull out sofa bed and extra towels. Front desk and those who delivered the linens were very responsive.
We were disappointed to find one working elevator, and two out of service, for 14 floors.
Breakfast was good and the vallet was great.
The room was clean and as you would expect to find it. Despite the few things I noted, I would consider staying there again if travels brought us to the area.
Brittany
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Brittany, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
6/10 – Okay
Adele
Mit der Familie gereist
20. Apr. 2024
Verbesserungswürdig: Zustand der Unterkunft
Only one of 3 elevators working, totally inconvenient, long, long waits for a full elevator then a long wait again!
We left our room at 7.30 am on the first day and returned at 8pm. On returning to our room housekeeping had been in and taken away used towels and emptied the garbage cans but didn’t do anything else, didn’t replace towels or do any cleaning, didn’t touch the beds. I let the front desk know and they gave me towels.
Would not stay here again.
Adele
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Adele, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
2/10 – Ungenügend
Patrick
20. Apr. 2024
Patrick
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Patrick. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
6/10 – Okay
Christine A
Mit der Familie gereist
20. Apr. 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff very friendly. Food was as expected. Only 1 of the 3 elevators were working. The sign said closed for maintenance. However, the elevators have been closed for quite awhile. See reviews on their website.
Christine A
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Christine, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!
2/10 – Ungenügend
PRISCILA, Hillside
Mit der Familie gereist
18. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The building is well-located and new, but the services are terrible. The place was cleaned as expected, but just one of the three elevators was working, it made us to wait for a long time. The breakfast place was too small and was always crowded, the pancake machine was broken for two mornings.
PRISCILA
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to share your feedback about your recent stay, Priscila. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
4/10 – Schlecht
Carla
Mit der Familie gereist
16. Apr. 2024
Gut: Ausstattung
The reason I said the customer service was poor, was because we arrived early. We had 40 minutes until check in and decided to stay in the lobby which is small so we couldn’t be missed. When another person arrived 10 minutes early she took them right away and did say to us you may come up now I can check you in. Also another customer representative when we left looked very disgruntled to which I even asked if she was ok. Not a very good experience in terms of customer service. The room was great however.
Carla
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Thank you for taking the time to review us, Carla. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.
6/10 – Okay
Andrea
Mit der Familie und kleinen Kindern gereist
14. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The biggest problem was that only elevator was working with my grandson who is 3 its was inconvenient
Andrea
Aufenthalt von 2 Nächten im April 2024
Antwort von Owner am 14. Mai 2024
Andrea, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
10/10 – Hervorragend
Malene
Mit der Familie und kleinen Kindern gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean room , breakfast great
Malene
Aufenthalt von 1 Nacht im April 2024
Antwort von Owner am 14. Mai 2024
Malene, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.