It was absolutely beautiful. It was clean, great beds, toiletries. We ran into a minor hiccup though as somehow upper management failed to inform the front desk that I had booked TWO rooms and had only one booking for ONE room. The concierge (Rafael) was an absolute angel and I hope he gets compensated accordingly. Anyway, crisis was averted, he jumped in to help housekeeping to clean one of the rooms in a scramble and got us sorted in little time and the room was impeccable. The only REAL complaint is how cold the water in the bathroom was, it was painfully uncomfortable to shower and it wasn't just our room, the other room we had booked for family had the same complaint. Not sure if that's about the safety settings in the tap or if they merely have a tiny hot water tank. Aside from that, it was a wonderful experience, their lounge area was absolutely spectacular, beautiful chimney with a zen feel. Management needs to pay better attention to the bookings they get online and communicate that far better to ALL their employees.