2/10 – Ungenügend
Mason
16. Sept. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
TL;DR: This is someone's condo, listed to seem like a hotel. Contacting the renter requires a third-party app in addition to Expedia.
I rented this listing two weeks ahead of time, but the day I was supposed to check in Igot stuck in traffic leaving MA. I wanted to reach out to the renter, so I looked through the listing and the associsted emails for contact information, and found nothing. I googled the address, found the company associated with it and their phone number. I called, and it was for the property management company, not the resort, and they were closed. I re-checked my email, and searched for "Expedia." I found an email from a company I don't know with a subject "Your reservation has been confirmed" in my spam folder. It had a link for contact, which brought me to a messaging app. I downloaded/installed it and sent a message asking for a phone call or email. I recieved no response, and had to a get a different place ot turn around.
The listing makes it seem like the resort offers the room - it's not: this is someone renting their condo on a hotel booking website. The listing doesn't mention having to use a third-party app for communication. The refund policy requires two weeks' notice for a full refund, a week for a half refund, and no refund after that.
Mason
Aufenthalt von 3 Nächten im September 2024