Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
493 von insgesamt 1174 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
493
368 von insgesamt 1174 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
368
155 von insgesamt 1174 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
155
78 von insgesamt 1174 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
78
80 von insgesamt 1174 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
80
8,2/10
Sauberkeit
8,4/10
Personal & Service
7,8/10
Ausstattung
8,0/10
Zustand der Unterkunft
8,0/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Verifizierter Reisender
Mit der Familie gereist
3. Aug. 2023
Verifizierter Reisender
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Manager am 2. Sept. 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
6/10 – Okay
Peter, Erzhausen
Mit der Familie gereist
16. Juli 2023
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Große, saubere Zimmer. Liegt in der Nähe des Strandes. Personal unfreundlich und unangepasst (beim Check out fragte er mich, ob ich meinen nicht kenne, nur weil ich die Zimmernummer nannte). Personal beim Frühstück war eine Katastrophe, konnte nicht einmal die Kaffemaschiene bedienen und deswegen gab es keinen. Leere Sachen wurden auch nicht aufgefüllt und keine Tische abgewischt.
Peter
Antwort von Manager am 18. Juli 2023
Hello Peter, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
10/10 – Hervorragend
Monika
28. Juli 2022
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Monika
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Manager am 27. Okt. 2022
Hello Monika,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.
6/10 – Okay
Gabriele
27. Juli 2022
Gabriele
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Manager am 26. Okt. 2022
Hello Gabriele, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 – Hervorragend
Latasia
Mit dem Partner gereist
29. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and very clean
Latasia
Aufenthalt von 3 Nächten im Mai 2024
2/10 – Ungenügend
MATT
Mit der Familie gereist
27. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The property was ok , the bed sheets were dirty and they don’t changed the bedsheets for all time we stayed , they give us the first floor closed to back door . So noisy We didn’t slept all night so we had to go back home . The pool is to small ,
MATT
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello MATT,We appreciate you sharing your experience with us. We regret to hear that you encountered challenges during your stay. Guest feedback is valuable to us as we continually strive to improve our services and facilities. If you have any further concerns, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.
8/10 – Gut
hiba, Vienna
27. Mai 2024
Gut: Sauberkeit und Personal & Service
hiba
Aufenthalt von 3 Nächten im Mai 2024
10/10 – Hervorragend
Yojana
Mit der Familie und kleinen Kindern gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente servicio
Yojana
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Yojana,Nos complace saber que disfrutó de nuestro excelente servicio. Esperamos darle la bienvenida de nuevo en el futuro.
10/10 – Hervorragend
claudia
Mit der Familie gereist
27. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
huge room, comfortable, and near everything. great price, and quiet. comfy, lots of opportunities here, including breakfast. we walked the boardwalk, and we were super tired, slept great. I'd totally stay here again.
claudia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello claudia,We appreciate your positive feedback and are delighted to hear you enjoyed your spacious and comfortable room at a great price. It's wonderful that you found our location convenient and the hotel quiet for a good night's sleep. We're pleased you had the opportunity to explore the area, including our breakfast offering. We look forward to welcoming you back on your next visit.
6/10 – Okay
Gustavo, Manassas
27. Mai 2024
One can clearly hear everything they say and do in the rooms next door. The breakfast was ok. The room smelled like wet carpet. The beds were comfortable.
Gustavo
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Gustavo, We apologize for any inconvenience you may have experienced during your stay. Your feedback regarding the noise levels, breakfast, and room condition is duly noted and will be shared with the relevant teams for improvement. We are pleased to hear that you found the beds comfortable and hope to welcome you back for a better experience in the future.
8/10 – Gut
Angela, Fayetteville
Mit einer Gruppe gereist
26. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was constantly cleaning the common area, especially Reception. Room was clean, however, there was a peculiar order in the room when the A/C wasn't running. And it wasn't on when we checked in and we had to keep turning it off and on because the fan ran continuously even when set on auto.
Angela
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 28. Mai 2024
Hello Angela,We appreciate your feedback regarding our diligent staff and clean rooms. We will address the unusual odor concern to ensure a comfortable stay for future guests. Thank you for bringing the air conditioning issue to our attention; we will look into improving our system for a more seamless experience.
4/10 – Schlecht
Frank
Mit der Familie gereist
23. Mai 2024
Verbesserungswürdig: Ausstattung
Convenient walk to beach. Uncomfortable beds. Noisy room. People dribbling basketball on floor above room. Inconvenient walk outdoors to access breakfast.
Frank
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Oniel Rediresponse Specialist am 24. Mai 2024
Thank you Frank, for taking the time to write a review of your stay at the Costa Azul Suites Virginia Beach by Red Collection. It's nice reading that you took liking to our hotel's convenience, however, our apologies for the issue you had with the bed. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
8/10 – Gut
Donna
22. Mai 2024
Staff were friendly & attentive. I have a couple of suggestions: deep clean the room carpets; the public areas have a very clean smell but my room did not; need more breakfast food options. Also, internet should be updated.
Donna
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Manager am 24. Mai 2024
Hello Donna,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We will pass along your suggestions about the room carpets, breakfast options, and internet to our management team for their review. Your input helps us to continually improve our services for future guests.
4/10 – Schlecht
Yassine
21. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The frigde was not working and the coffee machine too
Yassine
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello Yassine, Thank you for sharing your feedback with us regarding the fridge and coffee machine. We appreciate your comments as they help us improve our services for future guests. We recommend guests reach out to our management team directly to address any concerns during their stay.
10/10 – Hervorragend
Mary
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mary
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Mary,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future
8/10 – Gut
Jasmine
Mit der Familie gereist
19. Mai 2024
Gut: Personal & Service und Ausstattung
Enjoyed our stay
Jasmine
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Jasmine,We're delighted to hear that you enjoyed your stay with us. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.
8/10 – Gut
Simon
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great breakfast selection
Simon
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Simon,We are pleased to hear that you enjoyed our breakfast offerings during your stay. We strive to provide a variety of options to cater to our guests' preferences. Your feedback is valuable to us as we continue to enhance our guest experience.
8/10 – Gut
Keith
Mit der Familie gereist
18. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Visiting Va Beach for a concert at Sandler center. Checked in at 4PM, left room at 5:30 for dinner, returned from concert at midnight. We weren't in the room long, but it was clean and quiet and had a super comfy bed. I thought it was oceanfront but wasn't. Here again we weren't in the room for long.
Keith
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Keith,We are thrilled to hear you found your room clean, quiet, and enjoyed the comfortable bed during your stay with us. While we are not oceanfront, we hope the convenience of our location added to your overall experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
10/10 – Hervorragend
Emily
Mit dem Partner gereist
17. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed in VA Beach for one night - enjoyed how central the location was/how walkable the area was.
Emily
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chirell RediResponse Specialist am 17. Mai 2024
Dear Emily,Thank you for taking the time to share your feedback regarding your experience at the Costa Azul Suites Virginia Beach by Red Collection. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our central location and walkable area. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Vash
17. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Vash
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Chirell RediResponse Specialist am 18. Mai 2024
Dear Vash,Thank you for taking the time to share your feedback regarding your experience at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 5/5 score. You indicated that you were unsatisfied with breakfast not being served; however, we do have restaurants within close proximity if you require a meal. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
8/10 – Gut
Lucas
16. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enjoyed out stay. Room was clean. Close to the beach and boardwalk. TV reception was crummy and pool wasn't open yet,
Lucas
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 19. Mai 2024
Hello Lucas,We appreciate your positive feedback on our clean rooms and convenient location near the beach. We apologize for any inconvenience regarding the TV reception and pool availability. Your comments will be shared with the relevant teams for review.
2/10 – Ungenügend
Chanda
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
15. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were there for 3 nights! The staff never came to clean the rooms, the staff wouldn’t give us more towels and wash rags. When we needed froth paste and toothbrushes they gave us 2 of each and it was 6 of us there! I don’t suggest anyone making reservations there.
Chanda
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Chanda, We apologize for any inconvenience you experienced during your stay. Your feedback helps us improve our services for future guests. For any additional assistance or feedback, please feel free to contact our management directly.
10/10 – Hervorragend
Lorena
15. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The was in a good location. Easy access to the board walk. The room was clean and comfortable.
Lorena
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Lorena,We are pleased to hear that you enjoyed our hotel's convenient location near the boardwalk and found the room to be clean and comfortable. Your satisfaction is our top priority, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.
8/10 – Gut
Frances, Chula Vista
Mit der Familie und kleinen Kindern gereist
14. Mai 2024
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Our shower drain was clogged and it took a while for water to drain. Therefore I did not bathe my 5 months old infant because I can’t imagine residues stuck on tubs.
I liked the breakfast, however I was thrown off by this male staff who constantly stared at me. At one point he opened my waffle halfway into the timer and telling me it’s “ya lista” as in it’s ready.. acting to be helpful while I never asked for help and I knew what I was doing. I sat back down at the table with my husband to try to enjoy this interrupted waffle, to find the texture chewy because it’s not baked all the way. So I got up to make myself a new batch and patiently stood infront of the waffle maker while I watch the same male staff try to look at my table to see the first waffle not eaten. My husband ended up eating the first waffle but I’m particular with how I enjoy my food.
The very next day, the same male staff is staring at me once again, this time I’m alone since my infant is still asleep upstairs with my husband. As I walk up to grab utensils for my waffle, this male staff pretends to wipe down counters to get near me and I avoided eye contact at all costs. I picked out a table on one end of the room and sat facing away from where he stood. Very uncomfortable.
Frances
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 15. Mai 2024
Hello Frances, We're sorry to hear about your experience and appreciate you bringing this to our attention. We encourage guests to speak with a member of our management team during their stay to address any concerns promptly. Your feedback is valuable for us to ensure a comfortable environment for all guests.
10/10 – Hervorragend
Lee Ann
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lee Ann
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Adraine Rediresponse Specialist am 14. Mai 2024
Hello Lee, Thank you for taking a moment to complete our survey. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
8/10 – Gut
Katharine
Mit der Familie gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The outside of the property and the pool were just adequate but the room was very nice and the beds were quite comfortable! I would stay here again!
Katharine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 14. Mai 2024
Hello Katharine, We are delighted to hear that you enjoyed our comfortable beds and nice rooms during your stay. We appreciate your feedback and hope to welcome you back on your next visit.
8/10 – Gut
Teresa
12. Mai 2024
Gut: Sauberkeit und Personal & Service
Teresa
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Adraine Rediresponse Specialist am 14. Mai 2024
Hello Teresa, Thank you for taking a moment to complete our survey. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
4/10 – Schlecht
Wayne
10. Mai 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location is great the hotel is very poorly managed
Wayne
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Manager am 11. Mai 2024
Hello Wayne,We value your feedback and will share your comments with our management team for review. Thank you for choosing to stay with us.
10/10 – Hervorragend
Natiya
Mit dem Partner gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property. Quiet. Spacious.
Natiya
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 11. Mai 2024
Hello Natiya,We are pleased to hear that you enjoyed our quiet and spacious property. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. If you have any additional comments or suggestions, please feel free to contact our management team directly.
10/10 – Hervorragend
Erendira
8. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Would definitely stay again.
Erendira
Aufenthalt von 1 Nacht im April 2024
Antwort von Linton RediResponse Specialist am 10. Mai 2024
Hi Erendira,Thank you for telling us about your recent visit at COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION. I was happy to read that our hotel was suited to your needs. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
judy
7. Mai 2024
We decided to stay because we had an early appointment the next morning and would be close by however when we got up to shower we had no hot water so had to go to the appointment without showing. Told front desk but got no apologies or discount.
judy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 10. Mai 2024
Hello judy, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention.
6/10 – Okay
Charles, Kenner
Mit dem Partner gereist, Mit der Familie gereist
6. Mai 2024
Rooms are tired that have been recently painted. If you are ok with same breakfast every day. Hotel is very stingy with in room coffee pod and sugar, cream
Charles
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Manager am 7. Mai 2024
Hello Charles,We appreciate your feedback and will share your comments with our team for improvements. Our breakfast selection aims to offer consistency and reliability to all our guests. We apologize for any inconvenience regarding the in-room amenities and will address this issue accordingly.
10/10 – Hervorragend
Kaylor
6. Mai 2024
Gut: Ausstattung
Great place and very friendly staff.
Kaylor
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 6. Mai 2024
Hello Kaylor,We are delighted to hear that you found our staff accommodating during your stay. We appreciate your kind words and hope to welcome you back in the future.
10/10 – Hervorragend
Kevin
Mit der Familie und kleinen Kindern gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location.
Kevin
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 6. Mai 2024
Hello Kevin,We are pleased to hear that you appreciated our hotel's convenient location. We strive to provide a prime setting for our guests to explore the area. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
2/10 – Ungenügend
Tanaija
5. Mai 2024
Tanaija
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Hello Tanaija,We apologize for any shortcomings during your stay. Please don't hesitate to contact us with any feedback to ensure we can improve our services.
10/10 – Hervorragend
Melissa
Mit einer Gruppe gereist
3. Mai 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pleasant surprise. This is a refurbished property. It is very well done! The beds and pillows are very comfortable. They give a generous welcome snack box in the room. The property is in a great location and right across the street from the beach.
Only issue is the staff. Not very approachable or friendly. Not rude. Still, recommended and would stay again.
Melissa
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Melissa,We're delighted you found our refurbished property to your liking and enjoyed our comfortable beds, snack box, and prime beachfront location. We appreciate your feedback about our staff and will share it for improvement. Your recommendation is valued, and we look forward to hosting you again in the future at our property.
6/10 – Okay
Iesha
2. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Iesha
Aufenthalt von 1 Nacht im April 2024
Antwort von Sharma RediResponse Specialist am 4. Mai 2024
Hello Iesha, Thank you for taking a moment to leave a review. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
8/10 – Gut
Tim
2. Mai 2024
Gut: Personal & Service
Rooms were clean but had a “musty” smell to them.
Tim
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Tim,We appreciate your feedback regarding the cleanliness of the rooms. We will share your comments with our housekeeping team to address any concerns moving forward. If there is anything else we can assist you with, please do not hesitate to reach out to management directly.
4/10 – Schlecht
Danilo, Los Angeles
Mit der Familie gereist
1. Mai 2024
Our roomdid not get cleaned we had to call the front desk for towels and other supplies
There was a crying infant at 2 am every night
The acoustics are poor
Danilo
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Danilo, We apologize for the inconvenience you experienced during your stay. We recommend reaching out to our team directly so we can address your concerns in detail and strive to improve the guest experience.
10/10 – Hervorragend
Margie
30. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location and nice people
Margie
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 2. Mai 2024
Hello Margie,We are delighted to hear that you appreciated our hotel's central location and found our staff to be friendly. We strive to provide a pleasant experience for all our guests. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us.
8/10 – Gut
Donna Jo
30. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Donna Jo
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Donna Jo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
2/10 – Ungenügend
Ron
Mit der Familie gereist
30. Apr. 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We were on the first floor and the walls are paper thin. We could not sleep because we heard everything going on outside our room. There were fights going on 2 of the 3 nights we were there. The place smelled like pot due to all the people smoking it inside and outside. We will never return!!!
Ron
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 2. Mai 2024
Hello Ron, We regret to hear about your experience during your recent stay. We take all feedback seriously and will address the noise and odor concerns with our team. Your feedback is valuable as we strive to improve our guests' experiences.
10/10 – Hervorragend
Mariah
30. Apr. 2024
Mariah
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 22. Mai 2024
Hello Mariah,We are pumped to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another excellent stay!
8/10 – Gut
CoCo
Mit einer Gruppe gereist
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, right across from the beach. Parking can be a bit tight. Room was nice and clean, beds were comfortable. Everyone was friendly. Neighbors did have loud music but it was a good DJ mix so we were having fun dancing and they were respectful and turned it off around 11pm. Would certainly return when I’m back in town. Thanks for a great first time experience.
CoCo
Aufenthalt von 2 Nächten im April 2024
Antwort von Sharma RediResponse Specialist am 30. Apr. 2024
Thank you for taking the time to write about experience at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION. Coco, I am happy to read your comments about our very nice hotel in close proximity to the beach, your nice and clean room, our comfortable beds, and all the other kind remarks mentioned. However, you indicated that the parking and noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Sharma Red Roof Management RediResponse Specialist
4/10 – Schlecht
John
29. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room had a musty smell. Loud and very noisy
John
Aufenthalt von 1 Nacht im April 2024
Antwort von Sharma RediResponse Specialist am 1. Mai 2024
Thank you for taking a moment to leave a review, John. The staff and I at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION are disappointed to see your 2/5 score following your stay. You indicated that the foul odor in your room and the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
2/10 – Ungenügend
Jendaya
29. Apr. 2024
Jendaya
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 22. Mai 2024
Hello Jendaya, We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly. We value your feedback and hope to have the opportunity to better serve you in the future.
4/10 – Schlecht
Thomas
29. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean, However, Hotel was very loud. Guests were consistently yelling in hallway and rooms. It smelled of Marijuana. People openly smoking Marijuana outside. Don't bring your kids.
Thomas
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 1. Mai 2024
Hello Thomas, Thank you for providing feedback on your recent stay with us. We value all guest comments and will share your concerns with the appropriate team members for review. The comfort and safety of all our guests is our top priority, and we will strive to maintain a peaceful environment for all future visitors.
8/10 – Gut
Sue
Mit einer Gruppe gereist
29. Apr. 2024
Lots of water, draining pool
Sue
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Hello Sue, We apologize for the inconvenience you experienced with the pool. We appreciate your feedback and will address the issue accordingly to enhance future guest experiences. Thank you for bringing this to our attention.
8/10 – Gut
Sanuel
27. Apr. 2024
Sanuel
Aufenthalt von 1 Nacht im April 2024
Antwort von Sharma RediResponse Specialist am 29. Apr. 2024
Hello Sanuel, Thank you for taking a moment to leave a review. The staff at the COSTA AZUL SUITES VIRGINIA BEACH BY RED COLLECTION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 – Hervorragend
Steven
27. Apr. 2024
Steven
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 19. Mai 2024
Hello Steven,Dear guest, we are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.