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Bewertungen von Fairfield Inn & Suites Utica

2.5 out of 5
Fairfield Inn & Suites Utica
71 N Genesee Street, Utica, NY

Bewertungen

9,2

Wunderbar

240 von insgesamt 366 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
94 von insgesamt 366 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 366 Gästebewertungen haben eine Bewertung von 6 - Okay" "
13 von insgesamt 366 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 366 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Have not seen any intendings to clean the room and got fresh towles only once but anyway everything else was o.k. Plastic utensils and paper plates for breakfast was a special experience.
Aufenthalt von 4 Nächten im April 2019
Antwort von Jerry S. am 16. Mai 2019
Thank you for your great review. I will make sure to share your concerns with the appropriate staff members. We look forward to seeing you again soon

10/10 – Hervorragend

Katie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I stayed one night (5-24) but would have stayed longer if we could have. The hotel is spotless, the room large and comfortable, wonderful breakfast, friendly staff, Kudos to Nickie who made us feel like we were family. She is awesome! Also the building maintenance man and the lovely woman who kept the breakfast pans filled. We were offered a cookie and bottle of water at check in as well as 2 drink coupons for a local restaurant. We will definitely go back there!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mariann am 27. Mai 2024
Dear Katie,Thank you for the 5 stars and the wonderful review. Nikki, Cortney and Mirek are definitely an asset to our team. We hope that we see you again! Thank you for choosing Fairfield Inn Utica for your stay.

10/10 – Hervorragend

Shawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were able to check-in early…given our trip and circumstances that was most appreciated.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mariann am 26. Mai 2024
Hi Shawn!Thank you for the 5 stars, and for taking time from your busy schedule to complete this survey.We hope to see you again.

10/10 – Hervorragend

Sujit

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property for stay. Cordial staff, clean rooms, nice gym, reasonably good breakfast, convenient location.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mariann am 25. Mai 2024
Sujit,Thank you for the 5 stars. We are happy you enjoyed your stay. We hope to see you again soon.

10/10 – Hervorragend

Deborah, Johnston

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von cortney steria am 17. Mai 2024
Deborah, Thank you for taking time out of your busy schedule to answer our survey. This helps us ensure your stay is pleasant and comfortable. We hope to see you again here at Fairfield Inn Utica NewYork.Thank you,Cortney Steria

10/10 – Hervorragend

Denice Marie

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cortney and her staff are very accommodating. And would gladly help you out for anything that you might need for your stay to be amazing. Thanks Cortney!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Cortney Steria am 17. Mai 2024
Denice, I would like to say thank you very much for such kind feedback on our staff here at Fairfield Inn Utica New York. Its this kind of feedback that just makes my job fun and enjoyable, and of course our wonderful guests.Again, Thank youCortney Steria

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
we always enjoy staying here at the Fairfield on our way to Cape Cod.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mariann am 1. Mai 2024
Good Morning Mark!Thank you so much for taking the time to complete this survey. We are so happy you enjoyed your stay and that you are a returning guest. We hope to see you again soon.

10/10 – Hervorragend

James

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mariann am 29. Apr. 2024
James,Thank you for the 5 stars. If your travels bring you back to Utica we hope to see you again.

10/10 – Hervorragend

Ian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable, quiet, and clean. Good breakfast each morning and staff were always quick to help. Plenty of options for food nearby and within easy walking distance of downtown.
Aufenthalt von 2 Nächten im April 2024
Antwort von Cortney Steria Front Office Manager am 20. Apr. 2024
From all of our staff here at Fairfield Inn Utica New York I would like to thank you for the wonderful review. We hope to welcome you back in the future.

10/10 – Hervorragend

Hope

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Convenient… super close to the thruway, checked in late at night and front desk clerk was lovely. Quiet room. And the room is spotless! Breakfast included will save us time in the morning!
Aufenthalt von 1 Nacht im April 2024
Antwort von Cortney Steria Front Office Manager am 20. Apr. 2024
Hope,On behave of our staff here at Fairfield. I would like to thank you for such a wonderful review. We hope to welcome you back for a stay here with us at Fairfield Inn Utica, New York

6/10 – Okay

Jessica

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Mariann am 16. Apr. 2024
Thank you for choosing Fairfield Inn for your stay.We hope if your travels bring you back to the area you stay with us again

10/10 – Hervorragend

Jacqulyn

Great stay and staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Mariann am 14. Apr. 2024
Dear Jacqulyn,Thank you for the 5 stars. We are happy you enjoyed your stay with us. If your travels brings you back to Utica we hope to see you again.

10/10 – Hervorragend

Alexander

Aufenthalt von 1 Nacht im April 2024
Antwort von Mariann am 1. Mai 2024
Alexander,Thank you for the 5 stars. We hope to see you again.

10/10 – Hervorragend

Jack

Aufenthalt von 1 Nacht im April 2024
Antwort von Mariann am 29. Apr. 2024
Jack,Thank you for the 5 stars. We hope to see you again!

10/10 – Hervorragend

Kathryn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Mariann am 8. Apr. 2024
Dear Kathryn,Thank you for the 5 stars. We hope to see you again.

8/10 – Gut

Heather

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For being next to a busy road, we heard NOTHING in our room. It was quiet, clean and the pool hours were great for my little one. We would definitely stay again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mariann am 1. März 2024
Hi Heather!Thank you for taking the time to complete this survey. Thank you for the 4 stars. We are happy that you enjoyed your stay with us. We hope to see you again soon.

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay
Comfortable stay. Room was clean.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alyssa am 22. Feb. 2024
On behalf of the entire team here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to leave us a positive review. We appreciate your time and hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Hervorragend

Sri

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mariann am 22. März 2024
Good Morning!Thank you so much for the 5 stars! We hope to see you again!

10/10 – Hervorragend

Edward, Danbury

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very professional, the place was clean, the system to open door in and out state of the art
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Desk am 26. Dez. 2023
Thank you so much for staying with us at Fairfield In. Utica N.Y.! It is important for us to make our guests stay as easy and comfortable as possible. Thank you and Have a great day.

10/10 – Hervorragend

diony, Worcester

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient location very close to everything.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alyssa am 17. Dez. 2023
Thank you Diony, for taking the time out of your day to fill out this post stay review. We appreciate your kind words and hope to see you again in the future if your travels ever bring you back to the Fairfield Inn in Utica.

10/10 – Hervorragend

Christian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommend
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Alyssa am 14. Dez. 2023
Good Morning Christian. On behalf of the entire staff here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to fill out this review, as well as thank you for you kind words. We are happy to hear that you enjoyed your time with us during your stay. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel - good location.
We were attending a wedding near by and the location was perfect, staff very friendly and efficient and the accommodations clean and spacious.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Alyssa am 10. Dez. 2023
Thank you for your kind words Lisa. We appreciate you taking the time out of your day to leave a review for us and we hope to see you again here at the Fairfield Inn in Utica, if your travels ever bring you back to our area.

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Mariann am 1. Nov. 2023
Good Morning Paul!Thank you so much for the awesome review! We appreciate it! We hope to see you again if your travels bring you back to Utica!

10/10 – Hervorragend

Barbara

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Everything needed was as expected.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Alyssa am 25. Okt. 2023
Thank you for choosing to stay at the Fairfield Inn in Utica, Barbara. We look forward to seeing you again in the future if your travels ever bring you back to our area.

8/10 – Gut

Connie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mariann am 7. Okt. 2023
Connie,Thank you for the 4 stars. We hope to see you again.

10/10 – Hervorragend

George

Aufenthalt von 1 Nacht im Juli 2023
Antwort von alyssa am 23. Aug. 2023
Thank you for sharing about your stay with us. Thank you for choosing the Fairfield Inn in Utica and we hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Hervorragend

Jill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Alyssa am 28. Juli 2023
Good afternoon Jill- Thank you for our 5-star review, and thank you for choosing the Fairfield Inn in Utica. We hope to see you again in the future.

6/10 – Okay

diana

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
The staff was nice and helpful. Our room had a few areas though that looked like they were not clean, like watermarks on the countertop, and details were missed like no soap in the bathroom. The breakfast was just ok. It was a really busy weekend when we stayed and the staff seemed really busy. I’m wondering if they were short staffed. It did impress Me though even with a million things going on their staff kept their cool and smiles on their faces.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Alyssa am 17. Juli 2023
Thank you for sharing with us about your stay. Your feedback has been passed on to the appropriate areas for improvement. We appreciate you taking the time out of your day to let us know how we are doing and for choosing the Fairfield Inn in Utica. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Mariann am 6. Juli 2023
Good Morning!Thank you so much for the 10/10. We are so happy you enjoyed your stay. We look forward to seeing you again!

10/10 – Hervorragend

Judi, Newark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was clean and spacious. Plenty of closet space. Shower door needed adjustment, but we just dealt with it.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Alyssa Dole am 21. Juni 2023
Hi Judi,We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future if your travels ever bring you back to our area.Please let us know what room you stayed in as well so we can look at the shower door. Thank you.

4/10 – Schlecht

Sean

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I was double billed for my stay. $500 is alot of money. It was pretty obvious that I used Expedia yet my credit card was billed for the stay anyway.
Aufenthalt von 3 Nächten im April 2023
Antwort von Mariann am 1. Mai 2023
Good Morning Sean!I sincerely apologize about this situation. Was this issue rectified? Please reach out to the hotel if it was not.Once again I apologize about this situation.

10/10 – Hervorragend

Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, quiet and spacious rooms. We had a great stay!
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Cathleen Kloczkowski Front Office Manager am 28. Feb. 2023
Christine, Thank you so much for your positive feedback on your stay at our Fairfield by Marriott. It because of guest like yourself that makes our hotel shine. We do hope you choose to stay with us in your near future.

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly people
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Mariann am 27. Jan. 2023
Dear William,Thank you so much for the five stars. We hope you come stay with us again.Thank you for choosing Fairfield Inn and Suites.

10/10 – Hervorragend

Wenhui, Waban

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s easy for parking and walkable.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Mariann am 11. Jan. 2023
Wenhui,Thank you for taking time out of your day to complete a guest satisfaction survey. Thank you for the 5 stars!We hope you choose to stay with us again.Thank you again!

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft

10/10 – Hervorragend

Bernard

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family trip brought us to Utica. Outstanding accommodations for our trip
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Kylie am 4. Nov. 2022
Thank you so much! We are so happy to hear that!

6/10 – Okay

John

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Really thin walls. Heard baby crying all night! Also there were loud noises all night from something in walls. Something building related. Otherwise hotel nice.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Kylie am 23. Okt. 2022
I am so sorry about that!!

8/10 – Gut

Russ

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and friendly
Desk clerk was very good. Due to shortage of staff he checked room before letting us access to ensure it had been properly cleaned. Very impressive.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Kylie am 20. Okt. 2022
Thank you so much! We will be sure to let him know you were happy!

6/10 – Okay

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The room was clean. But the sink was blocked in the bathroom. The TV was missing which they informed me about at the front desk. The pull out couch band was broken could not use. My fellow traveler had to sleep on the couch which was not comfortable. They could not offer any sort of refund because they said I booked through Expedia
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Kylie am 18. Okt. 2022
I am very sorry about the inconveniences you experienced ma'am.

6/10 – Okay

Larry, Fort Madison

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The had a large group staying at the hotel and ran out of breakfast. The staff offered no compensation for the inconvenience. Desk staff was unpleasant.
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Kylie am 13. Okt. 2022
I'm very sorry about this. We did have a shortage of breakfast items due to our supplier being on strike.

8/10 – Gut

Kristen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Kylie am 5. Okt. 2022
Thank you!

8/10 – Gut

Rosemarie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This location was excellent. Almost 5 stars on all the questions except the last night we were there, it got loud at the pool area. Kids with there families were there after their game ( not sure what sport) but the kids were so loud, banging the doors and playing around the pool area.unfortunately our room was right next to the pool area. They did stop during closing time. That was the only issue we encountered.
Aufenthalt von 3 Nächten im September 2022
Antwort von Kylie am 19. Sept. 2022
Thank you for sharing your feedback!I am so sorry about the disturbance at the pool!

10/10 – Hervorragend

Ken

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service. Great stay. Very comfortable.
Aufenthalt von 1 Nacht im September 2022
Antwort von Kylie am 6. Sept. 2022
Thank you so much!!

10/10 – Hervorragend

Anthony

Aufenthalt von 1 Nacht im August 2022
Antwort von Kylie am 30. Aug. 2022
Thank you!!

8/10 – Gut

Michael

Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good breakfast, helpful staff
Aufenthalt von 1 Nacht im August 2022
Antwort von Kylie am 27. Aug. 2022
Thank you so much!!

2/10 – Ungenügend

Louise

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Cold unfriendly check-in. I asked for a place to buy food and got a vague pointing (in the wrong direction)… in the am there was no bread for toast, and skimpy provisions in general. I wished to do laundry and when I requested quarters at the desk, I was told that they were locked in someone’s office and that she would not be in. Not third world problems, but I felt quite soured on the facility and would not recommend it .
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Kylie am 8. Aug. 2022
I am so very sorry about all of this! This is not the Fairfield Experience we wish for everyone to have. Please give us another chance next time your travels bring you back to the area!

2/10 – Ungenügend

GENE

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
i reported the AC not working and it took 6 hrs to get support and 7 to get a new room, price to hi for my luck
Aufenthalt von 1 Nacht im August 2022
Antwort von Kylie am 4. Aug. 2022
I'm so sorry about that! We hope you will give us another chance in the future!

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The clerk that checked me in was ver helpful and professional.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Kylie am 1. Aug. 2022
Thank you so much! We are so happy to hear that.

10/10 – Hervorragend

Josh

Aufenthalt von 2 Nächten im Juni 2022