2/10 – Ungenügend
Shawn
3. Aug. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Now I waited all week to write this review. So I booked for a 6 night stay for 8 ppl, in total 3 bedroom 3 bath. Everything that could’ve went wrong WENT WRONG. From our flights being canceled to us missing a WHOLE day of our vacation. GRANTED that wasn’t the “stays” fault but wait there’s MORE. After being in 4 different states (delays and connecting flights) 21 plus hours later with 3 CHILDREN.. I receive a what’s app message stating that our stay has been MOVED due to electric issues… hmm.. okay. I’m trying to remain calm. They claim it would be the same thing just a different complex and area but same management. We agreed. At this point I have no choice. We get there and wasn’t even greeted properly. There were 3 towels for 8 people. NO bathroom mats except for one in the pent house apt. (Which they later brang grindingly a day later) And ALL the appliance was in Spanish. Electric stove/ washer dryer etc. the penthouse tiles for the pool was BROKEN and all over the place the kids could’ve clearly slipped while running wet. The grill was filthy! I’m talking water bugs everywhere (especially at night) Now when we reached out to the front desk to assist us we were met with anoyance and passive aggressive attitudes the young lady even said and I quote “ do they not have these washer/dryers In the states” and I replied YES BUT IN ENGLISH! Now this lady barely spoke English and still couldn’t translate to us …twice. she later had to call a man to do it over the phone. The
Shawn
Aufenthalt von 6 Nächten im Juli 2025
