4/10 – Schlecht
Lea Ann
10. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
When I checked in the register attendant was screaming and yelling at a customer on the phone. This morning I went to the gym the equipment is torn up beyond belief. Almost a danger, I told the attendant he told me he was just the night shift. He could not report that the equipment was broken but he could tell them to contact me. I got some breakfast & I was going to take it to my room so I could finish my workout, shower, and get ready for the day. There were signs saying not to remove food. I disobeyed and he asked me if I could even read. Then he commences to yell, point, and scream at me. Wanting my name & room number and telling me or threatening me that I was on camera and my actions were being recorded! I hope his actions were being recorded as well. And I hope no one gets hurt on that gym equipment that is broken, there's heat blowing inside the gym, and the TV didn't work! Screaming and Yelling, Slamming hand on counter, and threatening anyone is poor customer service.
Lea Ann
Aufenthalt von 1 Nacht im August 2025