Dear Mr/s Bochum, Greetings from Hotel Quest Kuta - Bali It was our honor to served you during your time in our Hotel, and really appreciated your review which was posted on Expedia.com Happy to hear that you were happy with our location and our staff friendliness. We do hope that we could meet again on your next visit to Bali. Thank you and best regards, I Gede Nyoman Sapta Adi General Manager

Dear Awhina, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the extended wait time for your food and the limited menu options. Your satisfaction is our priority, and we appreciate your patience and understanding.We take your comments seriously and will address this matter with our kitchen and service teams to ensure improvements in our efficiency and menu variety. Please be assured that your input will be instrumental in enhancing the overall dining experience for our guests.If you decide to visit us again, we hope to provide you with a more positive and timely dining experience. Thank you for bringing this to our attention, and we value your constructive criticism as it helps us strive for continuous improvementBest Regards Hotel Manager

Dear Veronika, Thank you for bringing the issues with the water taps to our attention. We sincerely apologize for any inconvenience this may have caused during your stay. Our maintenance team has been alerted, and they will promptly address and fix the leaks in the bathroom, kitchen, and tub faucets.We appreciate your feedback and your patience as we work to resolve these issues. If there's anything else you need assistance with during your stay, please don't hesitate to contact our front desk.We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to make it right for you.Best RegardsHotel Manager