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Bewertungen von Hotel Allen

3 out of 5
Hotel Allen
Eyre Street, North Ward, QLD

Bewertungen

7,6

Gut

197 von insgesamt 694 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
274 von insgesamt 694 Gästebewertungen haben eine Bewertung von 8 - Gut" "
136 von insgesamt 694 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 694 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
43 von insgesamt 694 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

8,0/10

Personal & Service

6,6/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Markus

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Old but Clean & Central
Good place to stay in a perfect location and free parking. Everything very old, but clean. Compared to the overpriced campgrounds the perfect place to stay in Townsville.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Hotel Allen am 14. Okt. 2019
Hi Markus, Thanks for taking the time to leave us feedback and we are glad that you enjoyed your stay. Hope to see you again soon.

10/10 – Hervorragend

Liangliang

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

ROBYN

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I love Hotel Allen but feel it is desperately in need of money being spent on it ie new paint, refurbishment etc. When it rained the window leaked on to the single bed in my room so I'm happy there was nobody sleeping in that bed. But otherwise it was quiet, clean, excellent location, enjoyed swimming in the pool. If I had the money I'd buy it myself, sitting on a gold mine in the location etc
Aufenthalt von 5 Nächten im März 2024

6/10 – Okay

Mark, Cumbalum

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The place needs some money spent on it, as it looks very tired.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

kerry-anne

Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Helen

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.
Aufenthalt von 3 Nächten im Februar 2024

2/10 – Ungenügend

Falekaono

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Stinks& no kitchens
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

peter

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property needs total refurbish fancy coles putting this type of property out to the market
Aufenthalt von 4 Nächten im Februar 2024

2/10 – Ungenügend

Keith

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property needs severe renovations absolutely disgusting room with plaster ofc the walls above skirting boards due to dampness coming through the wall from the bathroom. Mould on the bzthroom ceiling and mould on the bottom of the shower curtin. No internet available to guests, no sdvice given that the entry at nigth is in the street around the corner.... worst place I have ever stayed in... discusting room would not pass a health inspection, exhaust fan in bathroom not working but sign on mirror in bathroom requests that guests close bathroom door and use exhaust fan because the steam WILL set off the smoke detector... unbelievable.
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Brendan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean rooms friendly staff
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Alek

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.
Aufenthalt von 5 Nächten im Januar 2024

8/10 – Gut

Eric

Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Peter

Gut: Personal & Service
Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Sheryl

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.
Aufenthalt von 1 Nacht im November 2023

4/10 – Schlecht

Shaun

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The room was dirty, including the inside of the fridge. The carpet and overall cleanliness of the accommodation was poor. There was a full domestic situation directly outside my room on one afternoon, which I’m not sure was resolved or not. The food was great, as were the staff though.
Aufenthalt von 3 Nächten im Oktober 2023

2/10 – Ungenügend

Shaya

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The shower was mouldy, bed wasn’t made properly, and my son in-law got questioned by a staff member about who he was and asked for his drivers licence for no reason. He was made feel very uncomfortable while staying there. I would definitely not recommend to anyone!!
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Ishor

Aufenthalt von 7 Nächten im Oktober 2023

10/10 – Hervorragend

Anthony

Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Mona

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very old outdated place
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Gill

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Great position
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Michelle

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Pretty crap.
It was very dirty, disgusting, we had no blankets, no hot water, garbage bin had moulded and food scraps from previous people. No tv working we did let the lady's in office know. But they were getting someone to fix it, but they never did. 2 nights with the kids who had no tv, no hot water, no blankets we had heater on all night. The freezer was not cleaned had ice cream melted although it. The pool was out of working order. Or closed until further notice.... We would have rathered pay extra to get a room with tv, warm water.
Aufenthalt von 2 Nächten im September 2023
Antwort von Court - AVM am 4. Okt. 2023
Afternoon, Thankyou for taking the time in leaving your review. Management is looking into your concerns.

8/10 – Gut

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
staff very friendly room was clean enjoyed my stay
Aufenthalt von 3 Nächten im September 2023
Antwort von Court - AVM am 4. Okt. 2023
Thankyou for taking the time in leaving your review we are glad you have enjoyed your stay!

4/10 – Schlecht

Glen

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Definitely taken off the place to stay list. Need a face lift throughout the hole place
Aufenthalt von 1 Nacht im September 2023
Antwort von Court - AVM am 4. Okt. 2023
Thankyou for your feedback, this has been passed to higher management.

6/10 – Okay

Terrence

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Good value so close to The Strand but bed uncomfortable and room smelled stale and was in a generally poor state of repair. Restaurant food was good, however.
Aufenthalt von 1 Nacht im September 2023
Antwort von Court - AVM am 4. Okt. 2023
Thankyou for taking the time in leaving your review, we have passed your concerns onto higher management. We are glad you enjoyed the vicinity of the Strand and your meals.

2/10 – Ungenügend

Yvette

Mattress was lumpy, air conditioning was very noisy, couldn’t open window as no screen or bars and opened onto an accessible rooftop. Carpets in hallways stained.
Aufenthalt von 1 Nacht im September 2023
Antwort von Court - AVM am 4. Okt. 2023
Afternoon, Thankyou for taking the time in leaving your review. All your concerns have been passed on to higher management. Appreciate your time!

6/10 – Okay

scott

Gut: Sauberkeit und Personal & Service
Old school pub accomodation.
Aufenthalt von 3 Nächten im Juli 2023

8/10 – Gut

david

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
HI guys book though! expedia when i got there i got charge by hotel Allen to stay there. The receptions. said the account had not been payed no i am trying to get my money back from the hotel. not happy jan
Aufenthalt von 2 Nächten im Juli 2023

8/10 – Gut

Dean

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Staff are excellent Room needs a complete refurbishment
Aufenthalt von 2 Nächten im Juni 2023

2/10 – Ungenügend

Michael

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The smell of sweat and BO in the room was very bad. Overall very rundown. It’s a rough pub clientele so you get what you pay for.
Aufenthalt von 1 Nacht im Juni 2023

4/10 – Schlecht

Rafael

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel falling down in pieces. Dirty room, carpet on corridors to the rooms full of stains, paint on ceilings peeling, the shower in my room was still dirty from previous stay. Don’t recommend this hotel at all.
Aufenthalt von 1 Nacht im Juni 2023

2/10 – Ungenügend

xing

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Hugh

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Surprisingly good
Surprisingly good for an overnighter, big barn of a place, well located.
Aufenthalt von 1 Nacht im Mai 2023

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location, right behind the strand and on Gregory street.
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Ivan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed for 3 nights. The accommodation was basic but clean. The beds were comfortable but the pillows were too soft. The shower was great. Unfortunately, although there was a toaster there were no plates or cutlery so that would have been a bit more convenient. We bought some from Woolies. We would certainly stay again. It was great value for money. The bistro was also excellent value for money - especially for 'seniors'.
Aufenthalt von 3 Nächten im Mai 2023

8/10 – Gut

Janice

Aufenthalt von 2 Nächten im April 2023

8/10 – Gut

Jason

Gut: Personal & Service
Aufenthalt von 5 Nächten im April 2023

4/10 – Schlecht

Laura

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2023

2/10 – Ungenügend

Gregory

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The place was so run down Room stank of stale smoke, non smoking . Door was literally peeling off and toilet hadn't been flushed when i arrived. Needs a massive re furbishment. Would stay in my swag before staying here again. Health inspectors. Could look at this one and do something.
Aufenthalt von 1 Nacht im April 2023

2/10 – Ungenügend

Deborah

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Should be reported to the health department. Room was disgusting-filthy and there was mould everywhere. Carpet was stained, tile’s cracked in the bathroom and even the bathroom door was damaged. Fridge leaked. Bars over the windows so in the event of a fire you would never get out. Pity because the rest of the facility was ok and the staff were great.
Aufenthalt von 2 Nächten im April 2023

6/10 – Okay

Kannan

Mit der Familie gereist
Gut: Personal & Service
It’s not well maintained. During Easter holidays, our rooms were not cleaned, bed spread was not changed, bins were not emptied due to staff on Easter leave. But it’s a budget hotel near to strand. Other than staff on leave issues, it is okay as per the rent.
Aufenthalt von 5 Nächten im April 2023

2/10 – Ungenügend

Shiralee

It’s not a 7.6/10 hotel.
The first room we was given smelt really bad and the shower was leaking and it sounded like it was on. The second room the windows were rotten and didn’t fit. I had a cockroach come out from under the skirting board and when it seen me it ran back. I had to use toilet paper to fill the hole that it came from. The bed was worn out and very uncomfortable and needed replacing. The shower room extractor fan didn’t work. The whole place was very neglected and needed a lot of TLC to bring it back to anything like normal. This hotel is down as a 7.6/10 and it’s definitely NOT. It’s run down and needs a lot of maintenance to get anywhere near a 7.6/10 rating.
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Stevie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Unfortunately the condition of the property was terrible. I'm all for cheap accommodation and know you get what you pay for but mould covering the roof and walls is more of a health risk and I'm not exaggerating.
Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Leslie

Rooms rally need an upgrade.
Aufenthalt von 2 Nächten im März 2023

8/10 – Gut

Barbara

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
close to beach and eating places also some shops
Aufenthalt von 1 Nacht im Februar 2023

6/10 – Okay

Jayden

6/10 – Okay

Edward

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Reception hard to find and receptionist seemed like she wanted to be somewhere else. My room was not made up and three people finally sorted it by getting me a different room.

8/10 – Gut

Cameron

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great staff making the most of a hotel that needs some maintenance. Great location, great bistro, enjoyed the pool and gardens. The room needed work but for the price could not expect more. A coat of paint, carpet and electrical upgrades would go a long way. Lots of parking, easy checkin.

8/10 – Gut

Hsueh-Lan

2/10 – Ungenügend

Ben