We love staying at the Tremont when we plan a short trip to Cades Cove. This trip was for our anniversary. When we checked in, we discovered our room had not been cleaned. The front desk clerk wasn’t especially apologetic, and initially said we could have a refund because it was the only room of that sort available. I had to ask if there was anyone available to clean it, he then called and told us it would be ready in half an hour. I would have liked to have been offered some sort of consolation for the inconvenience, but was thankful to still get to stay. We stayed in a king size room with a jacuzzi and The jacuzzi was wonderful. Will still stay again in the future, but so wish the staff seemed a little more friendly.