Holiday Inn Express Toledo North

They were serving breakfast differently because of COVID-19, which was great. But we put in a specific breakfast order, and when I went to pick it up, someone else had taken it. Then, when I open up the bag that was supposed to have a bunch of other things in it, they had forgotten half of them.

I really liked the newer bathroom in our room. The shower was very nice and they had full-sized pump bottles of a premium brand of shampoo, conditioner, and body wash. We really appreciated that. Everything else appeared clean and nice; however, the pillows were uncomfortable. I have a couple reasons I don't have a high review of the property. I specifically booked this hotel for its refrigerator and indoor swimming pool amenities. When we arrived, we turned the refrigerator up to high as it was warm inside. It never did get cold. The service desk was called that evening and we were simply told there were no other rooms. A man came to check on it late morning the next day as we were packing up to leave. As for the pool: on our arrival we proceeded to get ready for swimming after our long drive. When down in the lobby, I overheard people talking about the pool. I asked what the matter was and was informed that it had just been puked in and was closed for the night. Very disappointing but not technically the hotel's fault. I was told it would be drained that night and maintenance would clean it up in the morning and refill it. However, the next morning it was still undrained and maintenance had not come in. So, no swimming in the morning either. We ended up having to leave disappointed.

They somehow charged me for another nights stay after I checked out, BC someone “said” I came back???? I don’t know how anyone starts a reservation without a signature and documentation.