Executive-Zweibettzimmer, Nichtraucher, Eckzimmer (Executive, with Guest Lounge Access) | Hochwertige Bettwaren, Minibar, Zimmersafe, Schreibtisch

Bewertungen von Hotel The Celestine Tokyo Shiba

4 out of 5
Hotel The Celestine Tokyo Shiba
3-23-1 Shiba, Minato-ku, Tokyo, Tokyo-to

Bewertungen

9,2

Wunderbar

682 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
253 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
43 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

9,2/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Jana

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a room on the 17th floor and absolutely loved the view incl. Tokyo Tower. The room was very clean and it was pleasantly quiet. I also liked the connection to public transport, for example directly to Haneda Airport.
Aufenthalt von 3 Nächten im November 2023
Antwort von Front Office Manager am 28. Nov. 2023
We are very happy to hear that your stay here was satisfactory for you. We have easy access to 4 subway stations. We are pleased that you found our public transportation access helpful. Tokyo Tower is 15 minutes away on foot. We are glad that you could enjoy the walk to the tower. If your travels bring you to Tokyo in the future we hope you stay with us again! Once again, thank you very much for having stayed at Celestine Hotel and also for your kind comment. Sincerely,

10/10 – Hervorragend

JUN

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das besondere an diesem Hotel ist das Lounge mit Outdoor space.
Aufenthalt von 2 Nächten im September 2023
Antwort von Front Office Manager am 23. Sept. 2023
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our customers are our encouragement every day. If there is an opportunity, we would like you to visit us again for a moment of relaxation. We look forward to seeing you soon.Sincerely,

6/10 – Okay

Thomas

Mit der Familie gereist
Die Zimmer sind eher klein und nicht modern. Fitness ist sehr einfach und spärlich eingerichtet. Frühstück war gut und reichhaltig.
Aufenthalt von 9 Nächten im August 2023
Antwort von Front Office Manager am 13. Aug. 2023
First of all thank you very much for having chosen Hotel the Celestine Tokyo Shiba. All of us are trying our best to provide our guests with excellent stay. Therefore your comment makes us happy and it will also make us aim better service constantly. Regarding to the machines of the gym, we are regret to tell you that we only have cardio machines at the moment. We appreciate your feedback and we will take it in our consideration. Once again, thank you so much for your constructive feedback. We look forward to seeing you here again in the near future. Best regards,

8/10 – Gut

Jacqueline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
wir hatten einen sehr angenehmen Aufenthalt. Das Zimmer war sehr sauber. Wir würden wieder kommen. Das Frühstück war auch super.
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Front Office Manager am 4. Juni 2023
Thank you very much for leaving us wonderful comment and having stayed with us. It is really nice to hear that you loved your stay at Hotel the Celestine Tokyo Shiba. We are committed to delivering excellence in hospitality and we are very happy that you were able to leave with good impression.Once again, thank you very much for having taken your time to provide us the feedback.We are looking forward to having you again as our guest. Sincerely,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Front Office Manager am 4. März 2020
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo. We are very happy to receive a high rating from you. We constantly strive to serve our guests better. If you have any opinions or suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba. Sincerely,

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
gute Lage, nettes Personal, große Auswahl an Badutensilien und gute Ausstattung, Bad leider alt
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Front Office Manager am 10. Jan. 2020
Thank you very much for your stay at The Celestine Tokyo Shiba. We also appreciate your kind rating. In terms of the bath room, we are sorry it did not meet your expectation. We take your feed back into our consideration for improvement in the future and hope to welcome you again here. Sincerely, Front Office Manager

8/10 – Gut

Patrick

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Front Office Manager am 15. Dez. 2019
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating. We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future. Sincerely

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Front Office Manager am 6. Nov. 2019
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celesitne Tokyo Shiba again in near future. Sincerely, Front Office Manager

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel is comfortable with all amenities imaginable and necessary in a nice area of Tokyo.
Aufenthalt von 3 Nächten im August 2019
Antwort von Front Office Manager am 13. Sept. 2019
Thank you very much for having stayed at The Celestine Tokyo Shiba and taking your time to write your possiteve comment. We are delighted that you had a pleasant stay here. The Celestine Tokyo Shiba is committed to delivering excellence in hosputality. Again, we sincerely appreciate your feedback and we look forward to welcoming you to The Celesitne Tokyo Shiba again in near future. Sincerely, Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Front Office Manager am 20. Juli 2019
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating. We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future. Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der Zimmerservice war ausgezeichnet. Die kostenlosen Getränke in der Lounge waren ebenfalls ausgezeichnet.
Aufenthalt von 4 Nächten im Juni 2019
Antwort von Front Office Manager am 19. Juni 2019
Thank you very much for having stayed at The Celestine Tokyo Shiba and taking your time to write a lovely comment. It is our great pleasure that you enjoyed the stay with room service and the lounge. The guest lounge is one of the our specialities. Again, we sincerely appreciate the comment you gave us. We look worward to welcoming you to The Celestine Tokyo Shiba again in near future. Front Office Manager

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Lage. Sowohl die JR Linien, als auch die U-Bahn Linien sind nur wenige Meter zu Fuß entfernt. Im Eingangsbreich befindet sich ein kleiner 7-eleven mit ATM. Der Tokyo Tower, ebensowie wie die dortige Parkanlage, sind in wenigen Minuten zu Fuß zu erreichen. Tolles Personal, mit guten bis sehr guten englisch Kenntnissen. Zimmer sind auch größer als der Durchschnitt in Tokyo. Preislich daher natürlich auch gehobener. Gutes Frühstücksbuffett.
Aufenthalt von 6 Nächten im Mai 2019
Antwort von Front Office Manager am 19. Juni 2019
First of all, thank you very much for having chosen The Celestine Tokyo Shiba as your accomnodation in Tokyo and taking your time to write a lovely comment. It is our great pleasure that you enjoyed the stay here with breakfast. As you mentioned, The Celestine Tokyo Shiba is well located near the Tokyo Tower, Shiba park and 3 stations both JR and subway. Our staff takes great pride in consistently offering an exceptional experience to our guests. So we are very happy that you were able to leave that impression. Again, we sincerely appreciated your feedback and we look forward to welcoming you to The Celestine Tokyo Shiba again in near future. Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es wurde ein Handy mit kostenlosem Internet zur Verfügung gestellt.
Aufenthalt von 7 Nächten im Mai 2019
Antwort von Front Office Manager am 21. Mai 2019
Thank you very much for staying at Hotel the Celestine Tokyo Shiba. We would like to express our gratitude regarding the very positive rate you gave to us. We are happy to know that you had a pleasant stay with us and enjoyed surfing the net with our free handy smartphone provided in the room. It would be a pleasure if we could serve you again on your next trip to Tokyo. Sincerely, Front Office Manager Hotel the Celestine Tokyo Shiba

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit
Very friendly staff. Hotel is very clean. I have missed proper bread on the breakfast buffet. Hotel has a good location.
Aufenthalt von 6 Nächten im Mai 2019
Antwort von Front Office Manager am 16. Mai 2019
Thank you very much for staying at Hotel the Celestine Tokyo Shiba. We would like to express our gratitude regarding the very positive rate you gave to us. We are happy to know that you had a pleasant stay with us in a clean and comfortable environment. Also, this is a pleasure for our staff to assist you anytime and we are glad you got satisfied with their service. We are sorry to hear you have missed the bread at our buffet style breakfast. The bread was probably victim of its success. We thank you for sharing your feedback and we will be looking forward to serve you again on your next trip to Tokyo. Sincerely, Front Office Manager Hotel the Celestine Tokyo Shiba

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good breakfast, very nice big showers, big room with nice view which is outstanding for Tokyo to a reasonable price
Aufenthalt von 7 Nächten im April 2019
Antwort von Front Office Manager am 24. Apr. 2019
Thank you very much for staying at Hotel the Celestine Tokyo Shiba. We would like to express our gratitude regarding the very positive rate you gave to us. We are happy to know that you had a pleasant stay with us and loved many aspects of our services such as the quality of the food served at our buffet style breakfast, the size of the room, the bathroom and the view over Tokyo city at a very accessible price. It would be a pleasure to see you again on your next trip to Tokyo. Sincerely, Front Office Manager Hotel the Celestine Tokyo Shiba

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr modern eingerichtet. Personal sehr freundlich aber nicht übertrieben „unterwürfig“.
Aufenthalt von 2 Nächten im April 2019
Antwort von Front Office Manager am 26. Apr. 2019
Thank you very much for staying at Hotel the Celestine Tokyo Shiba. We are glad to hear how satisfied you were with your stay and especially liked the way the hotel has been decorated and well furnished. Also, we are relieved to read that the service offered by our Personel very good and friendly without being too much submitted. We hope this positive experience will make you travel back to Japan again soon. Sincerely, Front Office Manager Hotel The Celestine Tokyo Shiba

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 6 Nächten im März 2019
Antwort von Hotel The Celestine Tokyo Shiba am 7. Apr. 2019
Thank you so much for choosing Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo. We would like to express our gratitude regarding the rate and positive ratings you thought about your stay with us. We would be more than pleased to have you again on your next trip to Tokyo. Sincerely, Front Office Manager

10/10 – Hervorragend

Marshall

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, upscale quiet neighborhood, close to subway, restaurants. Great guest services, rooms were great of excellent quality, best toiletries, bed was great, loved the patios and the lounge.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

June

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was everything we needed at the hotel and train stations were nearby. There were plenty of restaurants within walking distance but only a few had English translations for the food. The evening drinks on the 14th floor could have provided a few more nibbles to compliment the wine. Overall a very good hotel with good service.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Noe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. Very comfortable.
Aufenthalt von 19 Nächten im April 2024
Antwort von Front Office Manager. am 21. Mai 2024
First of all we would like to thank you very much for taking the time to review your recent stay at Hotel the Celestine Tokyo Shiba. We are very happy to hear that staying in Hotel the Celestine Tokyo Shiba made your trip in Japan wonderful. We are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area. Again, all of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We look forward to the opportunity of welcoming you again.Sincerely,

10/10 – Hervorragend

Alberto, Chicago

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ok
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Front Office Manager. am 21. Mai 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us 5 points about your stay. We are very much delighted to hear that there was almost nothing that disappointed you. We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,

10/10 – Hervorragend

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great spot if you are in Tokyo for a few days. The hotel is in a quiet business area not too far from the Tokyo Tower. The staff is very helpful and we enjoyed the lounge for drinks both nights. Our standard double room was rather small, but the bed and bathroom area were great. Its about a 10 minute walk to the nearest subway line.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Office Manager am 18. Mai 2024
Thank you for having stayed at The Celestine Tokyo Shiba and writing a kind review about us. We are delighted that you had a memorable stay at The Celestine Tokyo Shiba. The Celestine Tokyo Shiba is conveniently located near the Tokyo Tower. In the heart of the metropolitan area, there are countless historic attractions and sightseeing spots. Once again, we sincerely appreciate the comment you gave us. We hope to welcome you back to The Celestine Tokyo Shiba.

8/10 – Gut

Shigehiro

Gut: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von 宿泊支配人 am 8. Mai 2024
この度は数あるホテルの中からホテル ザ セレスティン東京芝をお選びいただき、誠にありがとうございます。クチコミに高い評価を賜りましたことに、大変ありがたく存じます。次回もホテル ザ セレスティン東京芝へお迎えできますことをスタッフ一同心よりお待ち申し上げております。

10/10 – Hervorragend

TAKESHI

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
大変良かったです!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von 宿泊支配人 am 5. Mai 2024
この度はホテル ザ セレスティン東京芝にご宿泊賜り、心より御礼申し上げます。数あるホテルの中から私共をお選びくださり誠にありがとうございました。この度のご滞在にご満足頂けましたご様子に、私共も大変嬉しく存じます。ご来館くださる皆様にご満足頂き、再び訪れたいと感じて頂ける場所でいられますよう、今後ともスタッフ一同努めて参ります。また機会がございましたら、ぜひお寛ぎのひと時を過ごされにホテルザセレスティン東京芝へお越し下さいますよう、スタッフ一同次回のご来館を心よりお待ち申し上げております。

8/10 – Gut

Sean

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
*2024 First Impressions* Overall Hotel Rating: ■ General Hotel Appearance: [Rating: ☆☆☆☆ (4.0)] □ Note: Both exterior and interior designs of the hotel is very beautiful. Oozes luxury and comfort. Hotel Lobby looks great, especially with the Hotel Cafe being right across. The lighting of the hotel is alright. Both the Hotel Open Space Guest Living Room and Hotel Breakfast Buffet is fantastic (Would book again for their Breakfast Buffet. Whoever the chef (Or chefs) are. God damn! Thank you for everything!. Unfortunately, due to time, we couldn't do the Hotel Spa, so can't give a quick opinion on it.)) ■ (Superior Queen) Room & Bathroom Appearance: [Rating: ☆☆☆ (3.7)] □ Cleaniness - [Rating: ☆☆☆☆ (4.0)] □ Amenities - [Rating: ☆☆☆ (3.5)] □ Room Size - Note: Small (possibly tight), but doable for 2 people. However, the overall window view, amenities, cleaniness, and daily housekeeping services makes it up. (Great to be in if you are always on the go due to packed itinerary and/or secure luggage purposes. Also to note, no microwaves available in the room.) ■ Quality Management & Housekeeping Service: [Rating: ☆☆☆☆ (4.5)] □ Note: The Lobby Staff and Crew were very friendly and informative. A very special thanks to the Housekeeping Staff for their daily work and service. And also a very special thanks to the Breakfast Chefs, Cooks, and Server Staffs. Thank you guys for taking care of us during our stay! Love from Guam ♡!
Aufenthalt von 8 Nächten im April 2024
Antwort von Front Office Manager am 5. Mai 2024
First of all may we express our gratitude for having stayed at Celestine Hotel and providing us with feedback. I am happy to read that you liked our well-maintained property, amazing service and relished the breakfast we served. We provide our guests with quality breakfast, and it is happy for us to see them starting a nice day with our breakfast at La Pelouse Tokyo. As well, I am delight to hear about your mentioning our housekeeping service. All of our staff including housekeepers are committed to making your stay with us as comfortable as possible.There is no microwave in the room, but we have a microwave at the front desk. If you bring your food to the front desk, we will warm it for you. Again, we appreciate for taking your time to review regarding your recent staying with us at Hotel the Celestine Tokyo Shiba.If your journey brings you to Tokyo again, please visit us again. All staff look forward to welcoming you again in the near future.Thank you very much.Sincerely,

10/10 – Hervorragend

Hollyjoy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Office Manager am 1. Mai 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,

10/10 – Hervorragend

Mang Che Kathy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and nice place, it’s great to have a free happy hour bar every evening. I will visit the hotel next time.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front Office Manager am 27. Apr. 2024
Thank you very much for choosing Hotel The Celestine Tokyo Shiba from among many hotels.We are very glad to hear that you enjoyed your stay at our hotel and we are all relieved to hear your kind words.We are delighted to hear that you enjoyed the complimentary evening beverage service in our guest lounge.We are also pleased to know that the patio offers different plants and views depending on the season and weather, so we hope you will experience a different atmosphere when you stay with us in the future.We look forward to welcoming you again next time.If there is anything we can do to help you, please do not hesitate to contact us.Sincerely,

10/10 – Hervorragend

Enver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place near subway and convenience stalls
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Front Office Manager am 23. Apr. 2024
We wish to thank you for your kind comment regarding Hotel the Celestine Tokyo Shiba.We are very happy to hear that your stay at Hotel the Celestine Tokyo Shiba was satisfactory for you. As you said, we have easy access to 4 subway stations. We are pleased that you found our public transportation access helpful.If your travels bring you to Tokyo in the future we hope you stay with us again!Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and also for your kind comment. Sincerely,

10/10 – Hervorragend

Pieter

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Office Manager am 23. Apr. 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us 5 points about your stay. We are very much delighted to hear that there was almost nothing that disappointed you. We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,

8/10 – Gut

Alvina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front Office Manager am 23. Apr. 2024
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo.We are very happy to receive 4stars from you. We constantly strive to serve our guests better. If you have any opinions or suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,

10/10 – Hervorragend

Alvina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very clean and conveniently located. Our room was pretty small but well equipped. Overall it was a great experience to stay in Celestine.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 21. Apr. 2024
First of all, thank you very much for having chosen The Celestine Tokyo Shiba as your accommodation in Tokyo.We express our gratitude for the feedback and we are also very pleased that you were impressed with our facilities.We look forward to welcoming you back to The Celestine Tokyo Shiba, hopefully soon in the near future.Sincerely,

6/10 – Okay

Adam

Mit dem Partner gereist
Looks super nice from the lobby, but rooms are tiny and not that nice.
Aufenthalt von 3 Nächten im April 2024
Antwort von Fornt Office Manager am 19. Apr. 2024
Thank you very much for choosing The Celestine Tokyo Shiba and sharing your experience during your stay at our hotel. We are very sorry to hear that the room you stayed did not meet your expectation. We have several room types and hope the other bigger room suite your expectation. If you have need any assistance about the room, our staffs are happy to solve the issue.Again, we sincerely appreciate your feedback and we look forward to welcoming you to The Celestine Tokyo Shiba again in near future.Sincerely

10/10 – Hervorragend

Stephanie Jennel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My bestfriend and I stayed at this hotel and it’s 10/10. I would recommend this to every and any one! Super friendly staff. It’s convenient to walk to places. It’s so clean. We loved our stay and cannot wait to go back
Aufenthalt von 4 Nächten im April 2024
Antwort von Front Office Manager am 19. Apr. 2024
Thank you very much for your stay at The Celestine Tokyo Shiba. Firstly may we thank you for the feedback you gave us and we are also very pleased that you were impressed with our atmosphere. Hotel the Celestine Tokyo Shiba is committed to delivering excellence in hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests. We look forward to welcoming you to The Celestine Tokyo Shiba in the near future.Sincerly,

10/10 – Hervorragend

Reinaldo, San Francisco

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will come back again. Celestine is awesome
Aufenthalt von 6 Nächten im April 2024
Antwort von Front Office Manager am 16. Apr. 2024
Greetings from Hotel the Celestine Tokyo Shiba. Thank you for having stayed with us, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Hotel the Celestine Tokyo Shiba.Sincerely,

8/10 – Gut

Gemma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was good for places on the mita line but a little out of the way. They also had no provision for allergy friendly bedding and gave me one strange pillow and a blanket. I don’t think it was very good value
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager am 16. Apr. 2024
Thank you very much for having stayed at the The Celestine Tokyo Shiba. We are very sorry to hear that the pillow and a blanket did not meet your expectation. We are keenly aware that we need to re-examine the issue of not being prepared to accommodate those with feather allergies. Your comments are taken very seriously, and will follow up in order to ensure we provide our guests with a more comfortable stay. Again we sincerely appreciate the comment you gave us. If we may, we look forward to the opportunity of welcoming you back to The Celestine Tokyo Shiba in the near future. Sincerely,

10/10 – Hervorragend

Katerina C

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Office Manager am 16. Apr. 2024
First of all, may we express our gratitude for the rating you gave us.We are dedicating ourselves to providing excellent memory for our guests.Therefore, we are very delighted to see your high rating for us.We are looking forward to welcoming you again in the near future.Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,

6/10 – Okay

Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great service. Nice lounge on 14th floor. Hotel is a bit dated, needs to be renewed with USB ports etc
Aufenthalt von 2 Nächten im April 2024
Antwort von Front Office Manager am 13. Apr. 2024
We would like to take this opportunity to express our gratitude for having stayed with us.Your kind rating encourages us very much. We are delighted to hear that you enjoyed our lounge on 14th floor. There is a coffee machine for 24 hours, apple juice from 7am to 10pm.We also serve free alcohol from 5pm to 8pm, dry snacks from 5pm to 9pm, and Danish bread from 8pm to 9pm. We receive many good reviews about the lounge, also from those who work or study there. Regarding our facility, we will put more effort to do proper maintenance. We appreciate your suggestion about USB ports. We value your feedback, and we will put it into our consideration for the possible improvement in the future.If your journey brings you back to Tokyo, please visit us again. Once again, thank you very much for you for kind feedback. Sincerely,

6/10 – Okay

June

Mit dem Partner gereist
Gut: Personal & Service
Staff were excellent. The property seemed a little outdated. Dining was a little further out than expected.
Aufenthalt von 5 Nächten im März 2024
Antwort von Front Office Manager am 13. Apr. 2024
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo.We are happy to receive feedbacks from you. We are sorry that our property and dining were not able to meet your expectation.We constantly strive to serve our guests better, soif you have any suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,

10/10 – Hervorragend

Johann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Front Office Manager am 10. Apr. 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,

6/10 – Okay

Yang Miney

Mit der Familie gereist
Gut: Ausstattung
I can only give a 3 on laundry service. There is no laundry service on Sunday. No one told me until I check in. They pick laundry every morning only if you call extension number before 10am. One morning when I call, one staff come to my room and picked up the laundry . Two minutes later another staff come to my room asking my laundry bag. This is a little bit scary because I feels like I gave my laundry to wrong person. The staff here are all very nice. But their
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 7. Apr. 2024
First of all, thank you very much for having stayed with us. I want to extend my sincerest apologies for the negative experience that you had with our laundry service.We recently chnaged our laundry factory and they are closed on Sundays and holidays. We are sorry for the inconvenience it caused. We also would like to apologize for visiting your room twice for laundry pickup. We are sorry for making you feel scared. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Once again, thank you very much for you for kind feedback. Sincerely,

10/10 – Hervorragend

Diana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is beautiful, the staff is sinking and they are always happy to help you... the room was so clean and comfy
Aufenthalt von 4 Nächten im März 2024
Antwort von Front Office Manager am 4. Apr. 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us the highest points about your stay. We are very much delighted to hear that nothing disappointed you.We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,

10/10 – Hervorragend

Hanghang

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is good there are several train stations nearby. And the staff helped us to send our luggage to the next hotel.
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 2. Apr. 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,

10/10 – Hervorragend

Anna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay, recommended highly!
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager am 1. Apr. 2024
Thank you very much for having stayed at The Celestine Tokyo Shiba and we express our gratitude for the kind feedback.We are delighted that you had a pleasant stay.We hope to welcome you back to The Celestine Tokyo Shiba.

10/10 – Hervorragend

Kevin Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very clean and facilities are good. Staff polite and would definitely recommend
Aufenthalt von 10 Nächten im März 2024
Antwort von Front Office Manager am 2. Apr. 2024
Thank you very much for staying at Hotel the Celestine Tokyo Shiba. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are glad that you liked the cleanliness of our room. Also, we are delighted to hear that our staff left you a good impression!Providing our guests with the best service and the best memories is what we always pursue. Thank you very much for your wonderful comment. If your travels bring you to Tokyo in the future, we hope you stay with us again!Sincerely,

10/10 – Hervorragend

Sara SJ

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
조용한 곳에 위치하고, 스탭들이 정말 친절합니다 다만, 지하철역까지의 거리가 애매해 많이 걸어야 했습니다
Aufenthalt von 4 Nächten im März 2024
Antwort von Front Office Manager am 2. Apr. 2024
Thank you very much for taking the time to review your stay with us at Hotel the Celestine Tokyo Shiba.We appreciate the positive comments about our hotel staff and being friendly.On the other hand, regarding to your comment about the location, we are very sorry to hear that it inconvenienced you. Although you need to walk 5 to 7 minutes, we have access to 4 subway stations. We hope it helped during your stay here. If we may, we look forward to the opportunity to welcome you back to Celestine Hotel in the near future.Sincerely,

8/10 – Gut

CHIE

Aufenthalt von 1 Nacht im März 2024
Antwort von 宿泊支配人 am 1. Apr. 2024
この度は、ホテル ザ セレスティン東京芝にご宿泊いただき、また高い評価をいただきまして誠にありがとうございます。またのお越しを心よりお待ち申し上げております。

10/10 – Hervorragend

Nancy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was super helpful and accommodating, location was near a number of train stations within walking distance and the room itself was very clean and comfortable
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 26. März 2024
First of all, we would like to thank you very much for taking the time to review your recent stay at Hotel the Celestine Tokyo Shiba. We were happy to assist you during your stay. As you mentioned we have a good transportation access, since we have 45 metro lines near us. However still we are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area. Again, all of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We look forward to the opportunity of welcoming you again.Sincerely,

10/10 – Hervorragend

Anita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent location and value.
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 26. März 2024
Thank you very much for having stayed at the Hotel the Celestine Tokyo Shiba and we express our gratitude for the feedback you gave us.The Celestine Tokyo Shiba is well located near the Tokyo Tower and in the heart of metropolitan area where historic attractions and sightseeing spots around.We look forward to welcoming you to The Celestine Tokyo Shiba in the near future.

10/10 – Hervorragend

Chee Weng

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet area, very friendly staff. Room was very spacious for my family and will stay here next time
Aufenthalt von 7 Nächten im März 2024
Antwort von Front Office Manager am 15. März 2024
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our guests are our encouragement every day. We are very delighted to hear your comment about the attentiveness of our staff. It is the best comment for us. We will keep dedicating ourselves to providing excellent memory for our guests.If there is an opportunity, we would like you to visit Hotel the Celestine Tokyo Shiba again for a moment of relaxation. We look forward to seeing you soon.Sincerely,

10/10 – Hervorragend

RIKIYA

Aufenthalt von 2 Nächten im März 2024
Antwort von 宿泊支配人 am 4. Apr. 2024
この度は数あるホテルの中からホテル ザ セレスティン東京芝をお選びいただき、誠にありがとうございます。クチコミに高い評価を賜りましたことに、大変ありがたく存じます。次回もホテル ザ セレスティン東京芝へお迎えできますことをスタッフ一同心よりお待ち申し上げております。