Dear guest,Thank you for your review! We appreciate your positive feedback about our hotel's location, which is conveniently situated just 5 minutes away from the railway station. We're glad you found our location to be nice and convenient. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Sabrina den Dulk

Dear Wilfried, Thank you very much for leaving your experience on this website. We are glad to hear that you find the location and the breakfast a positive point! Our staff tries every day to make all guests feel at home. Helpful is therefore a great compliment! Best regards, Hotel Grand Canal

Lieber Gast, Es ist bedauerlich, dass Sie mit dem angebotenen Service nicht zufrieden sind. Wir versuchen, es jedem Gast recht zu machen und helfen, wo wir können. Wie ärgerlich, dass Sie diese Erfahrung nicht gemacht haben. Hoffentlich hat Ihnen Delft gefallen. Mit freundlichen Grüßen,

Dear Guest, Thank you for your kind review. I see that you stayd in our Small Double Room, this is a small cozy room and suitable for guest that do not travel with much luggage and are more outside. We do have other roomtypes that provide more room, beside this we hope you enjoyed your stay with us! With kind regards, Sabrina den Dulk

Thank you so much, we were very happy you chose Hotel Grand Canal for your stay in Delft and even more now we read you enjoyed it so much. We do hope to see you back soon! with best regards from all, Sabrina den Dulk

Dear Guest, Thank you for 5 out of 5 review. We hope to welcome you another time. With kind regards, Sabrina den Dulk

Vielen Dank für Ihre Bewertung, es gab 2 extrem heiße Tage in Delft. Normalerweise ist die Temperatur viel niedriger, wir tun unser Bestes, um es für alle bequem zu machen.

Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our ideal location and the stunning views from your room overlooking the canal. It's great to know that our proximity to the train station and the old town added to the convenience of your stay.We appreciate your understanding regarding external factors beyond our control, such as noise disturbances from across the canal. Despite this, we're glad it didn't detract significantly from your overall experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Team of Hotel Grand Canal

Dear Marvin, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the location of our annex. We strive to provide accurate descriptions of our facilities and their proximity to ensure our guests are well-informed before booking. In response to your note requesting a ground floor room, we promptly contacted you directly to inform you that the room was on the second floor with no elevator access, as also stated in the room type description. We clearly pointed out to you that because of your booking in the annex building where there is no reception we cannot help you with the luggage either. Therefore we had proposed to change your booking to a room in the main building, you did not want this and then we informed you again about all the necessary information and insisted that it would be better to take a room in the hotel. While we did offer to assist with modifying your reservation to accommodate your preferences, we understand your decision to keep the booking as is. Despite our efforts to provide you with timely and clear information, we regret to read in your review that you expressed a complaint about an issue of which you were aware. We are pleased to hear that you found our staff at the main hotel to be accommodating and friendly. Your kind words will be shared with our team. We hope that you enjoyed your stay in Delft.With kind regards, Team of Hotel Grand Canal

Dear Guest,Thank you for sharing your experience with us! We're happy to hear that you found our hotel charming and enjoyed our central location in Delft. It's wonderful to know that our staff left a positive impression on you.We take pride in preserving the period features of our rooms while ensuring modern comforts, and we're glad to hear that you appreciated this balance.We look forward to welcoming you back for another delightful stay!Warm regards,Team of Hotel Grand Canal

Beste Gast,Bedankt voor deze geweldige feedback! We zijn verheugd te horen dat u onze locatie erg sfeervol vond en dat u heeft genoten van de vriendelijkheid van ons personeel en de comfortabele bedden.We kijken ernaar uit om u in de toekomst weer te mogen verwelkomen voor een net zo fantastisch verblijf!Met vriendelijke groet,Team van Hotel Grand Canal

Beste Tamara,Wat fantastisch om te horen dat u zo'n geweldige ervaring heeft gehad! We zijn blij dat u heeft genoten van onze centrale ligging, het vriendelijke personeel en de ruime kamer compleet met extraatjes. Het doet ons goed te horen dat u tevreden was met de ruime badkamer en dat het ontbijt naar wens was.We hopen u in de toekomst weer te mogen verwelkomen voor nog meer memorabele momenten!Met hartelijke groet,Team van Hotel Grand Canal

Dear Guest,Thank you so much for your fantastic review! We're delighted to hear that our hotel's location was just what you needed for a memorable stay. It sounds like you made the most of our central position by exploring the vibrant surroundings, from restaurants to shops and local sites. Maintaining high standards is our top priority, and we're thrilled that we were able to meet your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another unforgettable visit!With kind regards,Team of Hotel Grand Canal

Dear Guest,Thank you for taking the time to leave us a review! We truly appreciate your feedback and hope to see you again soon.With kind regards,Team of Hotel Grand Canal

Beste Gast,Hartelijk dank voor uw feedback! We zijn verheugd te horen dat u genoten heeft van uw kamer en comfortabel bed. Onze excuses voor eventuele geluidshinder die u heeft ervaren. We zullen uw opmerkingen ter harte nemen om onze gasten een nog aangenamer verblijf te bieden. Het doet ons plezier te horen dat ons personeel vriendelijk was. We hopen u in de toekomst nogmaals te mogen verwelkomen.Met vriendelijke groet,Team Hotel Grand Canal