4/10 – Schlecht
Lindsey
Mit der Familie und kleinen Kindern gereist
8. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
We booked over 12 months in advance for $115. When we walked in after driving 4 hours with our family of 5, we were told that the owner raised the price to $195 for the night due to the eclipse. We said it shouldn’t matter, Expedia bookings are a contract. The gals at the front desk called the owner to talk with us.
The owner argued that Expedia couldn’t know what the rates were a year out, but it let me book nonetheless. She told the front desk girls to cancel our reservation but there was a family of 3 behind us as well that also booked over a year ago and were told a much lower rate. The girl at the desk didn’t want to turn away two families who had no where else to stay in town, so she was able to talk the owner into letting us stay for $150.
We are still baffled that the owner thinks she can just change a contract agreement on a whim and get away with it. This left us with a very bad taste in our mouth for the experience, but it was worth the hassle to see the eclipse at the beautiful state park across the street.
As for the accommodations, the front desk was very kind and apologetic. They let us check out an hour later at no extra charge. The suite room was a spacious room and the lobby was nice and open. The building is dated and worn but serviceable. My husband noticed mice scurrying in the walls overnight but I thankfully did not. Breakfast was filling but not extravagant. The front desk had thoughtful eclipse treat bags and coloring pages for the kids.
Lindsey
Aufenthalt von 1 Nacht im April 2024