Sehr geehrter Martin, wir freuen uns, von Ihnen zu hören und zu wissen, dass Sie Ihren Aufenthalt genossen haben.Wie schön Ihr Lob bezüglich unserer Mitarbeiter zu hören - wir geben dies gerne entsprechend weiter.Andererseits bedauern wir Ihre Kommentare über unsere Küche zu lesen, die von vielen Gästen großes Lob erhält. Mit unserer großen kulinarischen Auswahl versuchen wir auf die individuellen Vorlieben unserer Gäste eingehen und wir hoffen, dass Sie verstehen können, dass dies sehr schwierig ist. Selbstverständlich werden wir Ihre Bemerkungen an unseren Chef und Küchenteam weiterleiten.Es wäre uns eine Freude, Sie wieder bei uns begrüßen zu dürfen. Alles Gute!Mit freundlichen Grüßen,Hotel Riu ArecasOnline Reputation Manager

Apreciado MIGUEL,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu ArecasOnline Reputation Manager

Dear Gudrun,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu ArecasOnline Reputation Manager

Apreciada PALOMAGracias por sus palabras,Sentimos mucho que se haya marchado de nuestras instalaciones con esas sensaciones, pues, para nada se corresponden con nuestros estándares de atención al huésped.Nos pesa profundamente no haber cumplido con sus expectativas respecto a nuestra diversa oferta gastronómica. Contamos con un dedicado equipo de chefs que se esfuerza cada día por satisfacer los diversos gustos de nuestros visitantes, aunque reconocemos que en su experiencia no logramos este objetivo.Le invitamos a explorar nuestra página web, donde podrá descubrir la diversidad y amplitud de nuestra oferta hotelera, junto con detalles específicos de cada uno. Estamos seguros de que encontrará una opción que se ajuste perfectamente a lo que busca.Cordialmente, Hotel Riu ArecasOnline Reputation Manager

Dear Mrs Doreen,Thank you for your great review. We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu ArecasOnline Reputation Manager

Dear David Linden,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review.Wishing to see you again very soon.Warmest Regards, David!Hotel Riu ArecasOnline Reputation Manager

Apreciado Javier,Muchas gracias por su reseña, Nos complace conocer que su estadía en nuestras instalaciones fue de su agrado y, además, nos encanta saber, que estuvimos a la altura de sus expectativas en tantos puntos que nos valora.Tomamos nota de sus observaciones.Deseamos de corazón, que vuelva a visitarnos en cualquiera de nuestros alojamientos y le podamos así ofrecer una nueva e inolvidable experiencia entre nosotros.Cordialmente, Hotel Riu ArecasOnline Reputation Manager

Apreciada Teresa de Jesús,Muchas gracias por compartir su maravillosa experiencia y por elegir RIU Hotels & Resorts. Estamos muy contentos de saber que fuimos capaces de superar sus expectativas y que disfrutó de su estancia. ¡Esperamos volver a darle la bienvenida en un futuro próximo!Nuestros mejores deseos, Cordialmente, Hotel Riu ArecasOnline Reputation Manager

Dear Richard,Thank you for bringing your experience to our attention and for your detailed feedback.It does help us when applying changes.We are so sorry to read that your stay was not perfect, due to this, please accept our apologies. We will notify the different department in charge. Best Regards,Hotel Riu ArecasOnline Reputation Manager

Dear Richard,Thank you for your comment,We are happy to hear that you enjoyed the location and that you were satisfied with the attention provided by our staff. However, let us tell you that we feel so much that you have not felt comfortable with each other. On our website RIU.COM you will find the wide and varied range of hotels that we have and, the corresponding information for each of them. We are convinced that you will find the one that best suits your needs. Hopefully, in the future, it will provide us with an opportunity to welcome you to one of our facilities and, thus, be able to offer you a wonderful experience.Yours faithfully,Hotel Riu ArecasOnline Reputation Manager

Dear Thomas,Thank you very much for your review,We were very happy to read your kind comments and to know that you have valued so positively different aspects of the hotel that have contributed to your experience has been very good. We hope you will visit us again soon and that we can offer you a new and unforgettable experience with us. We are waiting for you!Yours faithfully,Hotel Riu ArecasOnline Reputation Manager

Dear sighvatur, Thank you for taking the time to share your experience with us. As it is one of our priorities to ensure that we give an outstanding service and provide an enjoyable experience to all of our guests, we are truly sorry we did not fully live up to the standards you expected. We will share your comments for the consideration of the appropriate department as we really hope that perhaps you will give us another chance to host you soon again. We wish you all the best, Hotel Riu Arecas Online Reputation Manager

Dear Susan, Thank you so much for your feedback regarding your recent stay. We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations and that you did not feel well attended by some of our staff members. Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience. We wish you all the best, Hotel Riu Arecas Online Reputation Manager