2/10 – Ungenügend
Giorgi Vernon
Mit dem Partner gereist
27. Juli 2025
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
My husband and I have stayed at this location several times for weekend getaways close to home. In the past, we've always appreciated the clean rooms and friendly staff, which made it a reliable choice for us. Unfortunately, this most recent visit was a big disappointment.
We stayed for four days, and from the moment we checked in, it felt like we were inconveniencing the staff anytime we asked for something. We needed extra towels and toilet paper during our stay, and the response from the front desk was far from accommodating. When our toilet kept overflowing, we were handed a plunger in a bag and told to handle it ourselves—which is not what you expect when paying for a hotel stay.
The room was not up to the usual standards. It was not thoroughly cleaned, with visible grime in the shower from a previous guest and dirty floors that turned our feet black. There were even pieces of the room—like parts of the baseboard in the bathroom—missing.
What truly shocked us was the unprofessional behavior from the night staff. They were often on personal phone calls, disengaged, and outright rude when we approached them. At one point, there was even a verbal altercation with my husband over a basic request.
We’ve had many good experiences here in the past, which makes this one all the more disappointing. Sadly, after this visit, we’re not sure we’ll be returning.
Giorgi Vernon
Aufenthalt von 2 Nächten im Juli 2025